Ditch The Guilt Complaints & Reviews

I placed an order worth ₹480 for 8 chocolates from Ditch The Guilt via their official website https://ditchtheguilt.fit on June 29, 2025. I received an order confirmation on WhatsApp and was also provided a tracking ID: 86827. The expected delivery date was July 2, 2025, but till today (July 8, 2025), the chocolates have not been delivered.

I made full payment via Google Pay, so there is no doubt the transaction went through....

Product has not been delivered, and they are refusing to refund the amount...

I placed a prepaid order with Gilt, but the product was never delivered. Despite repeated communication, the refund has not been processed. I provided my GPay number and account holder name to Sohail Shaikh from their customer support, but there has been no resolution. This is a clear case of negligence and potentially fraudulent behavior. I request immediate refund and strict action...

I am writing to express my deep frustration with this brand's complete incompetence in handling my order. I placed my order on 24th July, and today, 5th August, marks 12 days without any sign of delivery or resolution.

Tracking support has been a joke. Despite trying to reach the provided contact number multiple times, I have received no response and have been given no updates on the status of my order. There has been no accountability or effort on their part to address this issue.