Reliance Resq Complaints & Reviews

Please answer my questions and clear my doubts.
Q1. If I have purchased a New Laptop of Dell, with specification like Core I3, with 4 GB RAM, 1 TB HDD, then why it was having operating speed like a P3 computer ?
Q2. Why Laptop Operating speed was worst with the registered version of Windows 10, Office & Antivirus?
Q3. Why my Laptop Camera was not in working condition when I started Laptop camera while having my official Zoom Meeting?
Q4. Why your technical team was unable to repair it perfectly when I visited first time at Reliance ResQ and again I need to visit Reliance ResQ for Multiple times?
Q5. Why Laptop Camera was not repaired in second visit?
Q6. Why your technical team was unable to increase my Laptop speed and technical team was unable to start my Laptop when I faced problem of Laptop not getting started first time?
Q7. If I had paid for extra warranty for 2 years then why I need to communicate with anyone else to increase my Operating speed of my Laptop and need to pay him for his services?
Q8. The technical person whom I paid to start my laptop and increase operating speed was from technical person who use to visit at Reliance ResQ, if same person can do satisfactory work with payment why that person cannot do satisfactory work in warranty?
Q9. Why under warranty your technical team is unable to repair Laptop within 2-3 days it takes almost 10-12-15 days to repair Laptop under warranty?
Q10. Why the same technical person can repair Laptop with same problems within 1-2 days if I pay him for his services?
Q11. If receptionists informed me on 16th July, 2021, Friday that my laptop is repaired and it is under observation for one day, then why ResQ team did not provided me my Laptop on 17th July-2021, Saturday?
Q12. If my Laptop Camera is not working because of some camera related internal device problem, then what was the technical team use to do for my previous 3-4 complains related to Laptop Camera?
Q13. If your technical person who is team leader has knowledge, that no one can communicate better in loud voice, to communicate better the voice must be in low, then how he does not have any knowledge about his team who is not working good?
Q14. If anyone makes mistake then it is the team leader who need to guide him to correct his mistake, what was your team leader doing in this matter?
Q15. If any one in the team has not worked accordingly, at that point of time team leader is one who should face the customer and reply to customer satisfactorily, but here team leader says that its not my mistake its my teams mistake, so why you are complaining me, you should complain to the person who made mistake?
Q16. If a team leader cannot improve his team, without a written complain by customer, then how he is a team leader?
Q17. To improve your services, Is it mandatory that a customer face many problem, and then customer visit to service station, and then customer need to give complain in written to improve your services?
Q18. Is a customer a person who will spend money to purchase your products and it is a customer who will spend his time and money to improve your services, skills & abilities of your technical team or your employees?
Q19. Did you sold me a technically faulty Laptop? Why I should not think about this if I am facing such kind of problem?
Q20. Do you think I should visit Reliance Digital to purchase anything after facing so many problems?
Q21. Do you think that I should suggest anyone to visit Reliance digital to purchase anything?
Q22. Who is mainly responsible for this faulty Item (Laptop)
Q23. Who will pay me for time I have wasted?
Q24. Who will pay me for the money I have occurred to repair this laptop multiple times?
Q25. Who is responsible for my respect which is reduced in my superiors mind while having official Zoom Meeting?
Q26. If this time also I will face any problem of Laptop Camera, Laptop Battery or anything else then who will be responsible for it? Who will pay for it? Who will bear loss of my time for that?
Q27. Today on 25th July, 2021 if Receptionist inform me that actually I should visit to Reliance ResQ service station situated at Sun Pharma Road, Vadodara, then why she did not informed me this at first visit, not even at 2nd, 3rd & 4th Visit ?
Q28. If I am not eligible to get service from Reliance ResQ situated at Akshar Chowk, Vadodara, then how they provided me service before?
Q29. And this is the first time in my life I have heard that service station also have some selected customers?
Q30. Recent example, once I faced problem from Airtel, at that point of time I was in surat, so visited service station situated in surat, then also they did not refused me to clear my doubts or to solve my query or to solve my problem. Do Reliance ResQ has some different policies for service station and for customers to visit only those service station for which customer is informed while purchasing any item?
Q31. If I am not eligible to visit Reliance ResQ, situated at Akashar Chowk, Vadodara then how & why Mr. Faizan sales person of Reliance Digital at Nizampura provided me address of Reliance ResQ, at Akshar Chowk, Vadodara?
Q32. Can you please arrange a new Laptop for me? If yes, then thank you for your services, if no then answer my question that If your money is important for you, then why customers is not important for you, who helps you to generate more and more sales which will give you reward in terms of money.
Q33. If your money is important, then why don’t you think that customers money is also important for him?
Q34. As everyone has its own respect, in the same way every ones money is also important for him!

Peoples who are/should be responsible for this matter are mentioned as under :
1. Miss Aishwariya ( Receptionist) Reliance ResQ, Akshar Chowk, Vadodara
2. Mr. Aarifbhai (Team Leader) Reliance ResQ, Akshar Chowk, Vadodara.

With a hope and expectation that I will be replied for all these questions within 7 working days. And also expect that I will definitely get a reply for this within a time limit so can trust again, or you will not change your behavior and continue irritating or disappointing your customer.

Regards,
Nikke Sharma,
Unsatisfied Customer,
Irritated Customer with your Services,
Disappointed Customer with your Service as well as with your Products/Sales Unit/Services.
#[protected]

I have made a complaint regarding - Screen problem - TV: LG UHD TV 49UJ652T Complaint no [protected] on 15 Jul 21
I am in RESQ warranty period. . They have not even send a mail stating the expected date of attending the problem even after 6 days, !!!

I had registered service request for My SONY TV on may 26. It is not attended till july 10th. No proper response from Resq team. I have all the mail communication and other documents. Kindly solve this problem.

We purchased Air Conditioner in February and the installation was booked the next day. Team reliance visited our place to fix the new AC. I don't know they were in a hurry or what they fixed it soon and they left. After a week we experienced less cooling effect. We informed the customer care they assigned a person after two days and they didn't send their person they sent Samsung technician whereas the issue was in installation. That guy confirmed the issue is due to gas leakage and he asked to contact reliance as it was not installed properly. It took again 2 days for the reliance technician to come and he fixed it. After another week we got a complaint from our downstairs neighbors that the water is dropping into their premises from our AC. They didn't set the water drawing pipe into the outlet and they just left it unattended. We complain nearly five times and several calls but none has visited yet. We haven't used AC yet and we are sleeping in this hot climate without an AC.

Pathetic service . Don't bother to give feedback and plan of visit inspite of advance AMC . You have to take update. At time of selling AMC they will make great promise. I had bad experience on Kent RO for which I wrongly purchased 4 year AMC . No app based or sms update

My name is Mahesh Jagtap (Contact Number [protected]) - It has been 14 days I have raised the complaint (On dated 24 th Feb 2021) to change the filters of AOSmith purifier, as it was showing indication.
I have called several times to the customer support, but getting various different invalid reason. From last 6 days, customer support team is saying, your request is assigned to technician, he will contact you in next few hours and he will be there to replace today or tomorrow.
And the service center team is saying we didn't get all the filters (One is remaining). I can not understand why there is so much delay for getting one filter. And why they are giving different reasons.
Its totally faulty process. There is no senior manager whom customer can contact and he is ready to understand and resolve these queries.
And its really not worth and not satisfactory service, taking the purifier and AMC and still we need buy the water from outside.

Hi
This is regarding my ticket [protected]. I have raised on 19th Jan 2021, and I have raised the ticket 4th time still my issue not yet resolved. No update from your side. Whenever I call they say part is pending. Every time you have purchased the wrong product and not fixing properly. This time cleverly you have created a ticket in Harier customer care. Hence, Harier Technician visited and asking for charge to resolve the issue. I didn't accept and sent back him
Why should I pay if I have extended warranty in resq. If you cannot solve the issue. You can tie up with Harier and solve my issue or return my money. Otherwise, exchange product in your Reliance Digital Store.
Really, not good. I am expecting a clear answer not like "Still Part is pending" Something like that. Waiting for your reply As soon as possible
Regards
Premkumar R

I have purchased mobile with inc. Relince store but service to slow
Not given good respoonce from relince rescue team i m total disatisfied from relince resq.
My mobile pick 22 aug still are panding says resq. Team your mobile under repair today toal days 17
My mobile not recieved
Totally poor service from relince resq. Team

Good evening

I'm aiyaz (Ec[protected] i'm working from reliance resq store code 7263 (Digital service network) bangalore. I requesting my team salary is pending last 2 month (February and march) my office team is not responding the phone calling also... The my family suvation. Please understand me sir my family problems...
Please..
Please...
Please help me sir...

Stay safe, stay home...

Regards.
Aiyaz. A
[protected]
Aiyazpatel. [protected]@gmail.com

Sir i have purchased mobile samsung galaxy a30s from jio store, faridabad on dated - 03.11.2019 with insurance.

Now my mobile phone screen is damaged so i claim to replace the screen under the insurance but company charge rs. 999.00 for same.

They said, l you have to paid one time rs. 999.00 but during purchase the policy executive didnot told anything about this.

Why should i pay even after i have insurance. Please help me out and do needful for same

I have purchased insurance from reliance resq for my samsung mobile. On the day of damage, i had lodged a complaint with mobile resq.

I have sumitted my documents and done payment as per instructions given but no progress is showing for pick up. All formalities were completed 4 days back ie on 8th feb 2020

The statis on website is currently showing documents under verification. After 11 days the validity of service will expire.

I gave my lap for services before 3weeks at reliance resq kalavasal, madurai.
They told it will be ready in one week but it's been for 3weeks it didn't receive my lap and also i didn't get any update about my laptop
I called them for past three days they didn't attend my calls
I don't know what you people doing. Doesn't give any response, waste of money putting on insurance for my laptop

I have raised my complain on 9th september, 2019 to resq, (Though i have extended my warranty for five years), the service executive came and checked the problem and they took the refrigerator with them to the service center on 12th september, 2019, yet there is no progress in repairing, they say that the part is not yet arrived from haier and even i dont know where my product is yet??? Complain no - [protected]

A sequence of events since the day a service request was raised regarding my hul water purifier is given below

31/aug/2019: raised a service request for replacing a faulty touch button on my hul water purifier, under reliance resq plan.

01/sept/2019: received a call from service personal saying he has assigned the work to his colleague as he is not available. But no one showed up.

03/sept/2019: called the customer care once again. I was told that the part which is required for repair is out of stock, so i have to wait.

04/sept/2019: called again the customer care.. No resolution.

05/sept/2019: called again the customer care.. No resolution.

06/sept/2019: escalated the matter to cshead. Mr. Dheeraj called from mumbai saying the spare part is not available for repair and i have to wait. He sent an email as well.

07/sept/2019: i wasn't confident that mr. Dheeraj or his team really understood the matter here, so i sent a photo of the faulty part. No response from him.

08/sept/2019: i called hul technical team. They confirm that the part is available with them. It will cost me rs.1600 for parts and rs 300 for service.

11/sept/2019: informed dheerja about the availability of parts in bangalore and requested him to procure it from hul and get my purifier repaired. No response from him.

15/sept/2019: called customer care for escalating the matter to next level. The executive would not help me with my request, instead she insisted me to wait for 1 hour to call me back. I never got a call from her or any one else.

20/sept/2019: i received an email from cs head saying, the issue will be addressed in 4 days. I received a call from mr. Mohammed tabrez promising that next day the repair will be done.

23/sept/2019: mr. Tabrez would not answer my calls.

Even after escalating till the highest possible level, no resolution. No one should opt for reliance resq plan. They shamelessly disrespect the contract.

Reliance Digital sold us a faulty product more than a month ago, and ResQ haven't replaced it despite over 30 phone calls and multiple technician visits.

We purchased an Air Conditioning unit (~36, 000 rupees) from Reliance Digital in June of 2019. The AC arrived promptly but was incorrectly installed by the reliance guys. We had to call ResQ for repairs on the first day itself since the AC wasn't cooling at all. Despite their repairs, the unit turned out to be faulty as there were Gas issues which led to excessive ice formation in the AC and expulsion of water from the vents. Every single technician who saw this immediately exclaimed that this should NOT happen in a week old AC - just look at the image I've attached!

Over a month of back and forth (mostly begging for communication from our side as they refused to contact us themselves), and these guys have refused to replace our AC. For the last month, we've had a useless box that cost 36, 000 rupees sitting in our room in this godforsaken humidity. The engineer who worked with us and his supervisor constantly ask for "more time" to resolve the issue, promising that they "will get back to us by tonight", "just need a couple more days", "have started the process and are waiting for replies", among tons of other nonsense excuses. The excuses seem to remain the same each and every day, while they keep getting more defensive anytime we bring up the fact that they said the same thing a few days, weeks, and now a month ago.

It has now been more than a month (over 5 weeks) since our purchase, and we still do not know if or when our AC is going to be replaced. We have been nothing but patient with them, and are now absolutely furious at how we have been treated by Reliance Digital and ResQ. Time and time again they have taken advantage of our patience and taken us for a ride. Out of over 30 conversations that we've had with them, 95% of them were calls that we made because we weren't getting any updates from them via call or email. The few calls that we got from them were only made when we threatened that we would go to the consumer forum. Well, we are not waiting any longer and have lodged a complaint with the National Consumer Helpline and at the Consumer Forum, and we won't rest until we are compensated for this theft of our time and money.

In this hyper busy day and age, it's extremely difficult to take time out of our schedule and fight with large corporations. I wish I could give them 0 stars for how they have treated us, but I'll have to settle for 1 and the fact that I will never shop at Reliance Digital ever again. Do yourself a favor and don't get into this mess with them, and shop elsewhere.

I havent received the reimbursement for the water purifier filter change request. The customer care team had confirmed that only bill is required for the reimbursement but now the service request team is asking for the old filters also, without that i wont get reimbursement. The old filters were taken by the service guy and i have no idea about that but i only have the bill for claiming reimbursement which i have provided to the Reliance team.

I purchased reliance resq accidental and theft insurance for my nokia 8 and as my camera was damaged accidentally, i claimed on may 30.
Phone was picked up and sent to the service. There is no response from anyone after pick up was done. Everything is fraud. After many complaints and huge struggle they returned my device on july 3 after 35 days
And its unrepaired. Whats the use of wasting people's time,? Never going to purchase anything from reliance again.

On 2nd june 2019 my mobile phone accidentally fall from my hand and the screen break. Then i claim on 3rd june for screen replacement which was under insurance covered by reliance resq. They asked me for extra rs 999. Which i paid on 4th june. From that day no one come for replacement. I call so many times send so many email. They only saying that there team will contact me withing 2 business hours. But no feedback from relaince. Today 28th june, till now my mobile screen is cracked. They don't even refund my money back nor show any responsibility. Totally waste of money.

Bought a aqua guard ro water purifier unit from reliance digital and purchased extended warranty service from reliance resq (Resq plan serial no 550069). This plan is valid till 29-aug-2019. The unit stopped working in early mar and logged a service request with reliance on 09-mar (Request number is [protected]). Service person visited and told that some valve needs to be changed and will come with the part. The filter life light was also blinking and the filter has not been changed for a long time (More than a year though manufacturer asks to change every year). The guy told that water quality is ok and he will get internal approval to change filter (Though wad told during the service purchase that they will change filter every year, in close to 3 years, only once filter was changed). After that, the service people did not come. Called few times and then when i called again on 30-mar and was told that the issue is resolved. When i told that it is resolved, a new service request [protected] was logged. After that, again made several calls with no luck. Just keep hearing the same story that somebody will call and update me etc.

We had complained for led tv screen but the same is not taken care off for last 4 months we called customer care today for the same but executive Anup Shelar was very rude n did not gave us the request number even after asking for request number he also refused to transfer the call to senior and disconnected the call. Very very pathetic service . It seems nothing is getting recorded at resq as the executive was not even able to open the last complaint

I'm a customer of reliance purchase r connect washing machine in jan 2017 with payment for 2 years extended warranty, though it was force to take.
My machine has some problems and i made a request on 5th april and ur representative or engineer visited my home on 7th april 2017. He suggested that one part needs to be replaced and said he raise a request, if parts available will change immediately. Next day i made a call to mr goswami he said part is available and he gave me another number that's [protected] devanand tiwari will come & replace the part. While he not came next day i called him around 10-15 times he didn't received my call then i send him message (Screenshot attached) he even not respond back to me.
I then make call to ur customer care where mr abhishek attended my call and assured me that my complaints resolved by tomorrow as part is available. No one visited my house then i call again on 11th april and made request, person attended was again fully assured that will attend or arrange my request asap or within 24 hrs, no one come yet niether contacted me.
Is this the way you people treated a customer. Is this the use of buying extended warranty. I m a regular customer of reliance and feel ashmed to deal such stupidity.
This i put here on a consumer forum so that people think twice to purchase or buy products from you or agreed for extended warranty truth.

Regards
Rameshwar rai

Our voltas ac is in insurance from reliance resq. Its around two week of our complaint to them that our ac is not working propoerly. But even after calling customer care for too many times. I always have to listen our employee will contact you today. But no one came till today. Now the situation is this they just say that your query will be solved today. I am calling in customer on daily basis but no respond to it. Even i have sent a complaint mail to their email i'd but i didn't get any respond from there too. I request you to take some action that they do respond to our query and solve it and not to do it again

This is to inform that i purchased a mobile handset samsung j8 on 18/09/2018 at reliance digital store marathalli along with the insurance for the mobile contract number ams - 1782806 dt 18/09/2019 for 1 year.

On 12/01/2019 i met with an accident and mobile screen and back got damaged, i immediately rush to the reliance digital store on 13/01/2019 and raised a complaint against the handset for the insurance claim to which they state me that the device will be repaired or will be replaced by the amtrust mobile solution. The insurance company took my handset for repairing and sent it back to me on 24/01/2019 in which i found that the handset which was repaired was not properly and i immediately send an email to the amtrust mobile solution.

On[protected] i again met with an accident and i registered a second claim for y handset as the handset was completely damaged due to accident. From that day they are just delaying the matter and not solving my issue and neither giving me any reply to replace the handset. I got a email from the company on[protected] that the claim has been declined. I dont know why they have rejected. I have filed a police complaint also and nothing happened as of now.

Regards
Ravi khiroria
[protected]

We have been disappointed multiple times wrt the repair issues related to this product. Extremely poor service addresal system... Inspite of registering a complaint and following it up daily for more than 10 days now... We have neither received any update on the status of our request nor the technician who previously screwed our filter... Turned up to fix the problem.

Imagine the plight of a customer who has spent like 20, 000₹ on a product, getting further taxed physically, mentally as well as monetarily after buying an addon service plan just for the hasslefree upkeep of their product.

Resq may plz review the no. Of products we have bought from reliance digital and also taken service plans on most of them... And this is what we are getting in the name of service... Sheer disappointment

I bought this from reliance digital, nagole branch which was delivered on 11th jan 2019. Reliance resqtech came and installed and gave demonstration but forgot to fix the "rat mesh" for the machine. After a fortnight rats spoiled the wiring inside for twice. The lg tech who came home said that this is unserviceble. I sincerely request you to replace.

I have the issue in washing machine continue water discharge, i have complained of date 15/12/2018, engineer has come and told us some part damage so, i would come again two days after three days of date 19/12/2018 call me reliance service center your product come and engineer would come 20/18/2018 i said that we are both working than she said me, sir please take half leave our engineer would come tomorrow, nobody come and leave waste, please resolved my issue as earlier, take action against who promised me

I had purchased a micromax led tv from reliance digital with resq plan on 15.08.15. When my tv 's panel showed complaint i took my tv to reliance resq shop in ernakulam, kerala in august 2017.
I have not received the tv repaired or its money as per the resq plan so far in spite of several what's app correspondence. When ever i contacted the person in charge of the service centre at ernakulam he assured me that my complaint would be solved soon. More than 1 year has passed. Nothing has been done
Harihar ramanan

I had taken rescue plan from reliance which is valid at present. I had given a complaint on 13-11-18 regarding the repair in tv. I had also given a complaint in samsung on the same date. They had informed us that under the confirmation from reliance rescue the service will be done. The confirmation is not given till date. I had been calling your reliance almost every day but you have not responded satisfacorily. Every time you had been saying the complaint will be attended in 48 hours from the date of my complaint. You had created mental agony by making me to call and in turn making me to wait for your service people to attend. Regarding this i am forced to go to consumer forum and also other sources which will reach the public of your fraudulent activities if my complaint is not attended with immediate effect right now

My mobile's display has been broken due to an accident while when I was going to college the accident case is not registered In police station and all because there is no serious injury for me but when I fell down my mobile's display has broken I was going in an urgency to college at that time at the signal from the back a bike came and hit my bike so I fell down at the left side and I was keeping my phone at left itself so my phone's display has been broken I also made insurance for my mobile

That u have pay the money for resq hubli manager is totally waste. See the review about that one, the product service is too long, they are not working at all. The manager always switched off his mobile when i am calling. And my laptop was given 2 months before but the response is.. The laptop repair was pending. Only keyboard repair has take this much time.