Cafe Coffee Day Complaints & Reviews

Dear sir/madam, (Ccd senior customer management team)

It is with regret that i raise this complaint on your ccd outlet at rr nagar, bengaluru - just to clarify this is the one where you have fresh bean roasting and retail sales - not the ccd cafe outlet.

I bought two half kilos of freshly ground coffee and a cigarette pack totaling to rs. 731. The lady in-charge asked me to pay through your phonepe card machine - and i scanned the qr code from my bhim app - which confirmed payment and debit from my account right in front of her - but your machine didn't provide the receipt.

She then called me later in the night and pleaded that i had to pay again as otherwise she can't close the transaction books for the day - i obliged and paid again and asked her to resolve the other payment.

Despite several follow-ups, including one more visit to the outlet, all i received were dodgy answers. On the second visit, there was some technician from phonepe who asked me to show the transaction and was audacious enough to tell me the transaction was not on 'their' system - i quietly told him, check the details after which he fell silent.

Again, on the second visit, i purchased a pack of cigarettes - 'both' card swipes failed saying transaction-invalid - just a moment earlier, i had successfully paid through one of the cards in another outlet right opposite the ccd outlet.

I raised a complaint in the bhim system and received a response that the payment was credited to the merchant account.

I forwarded this after which the lady called me again asking inane questions like did i receive the reversal - i said no and as they weren't able to help, i will write to ccd hq - she said 'go ahead' and cut the call.

This is the pathetic state of affairs. May i request that you take cognizance of this complaint and help me get my refund of the double payment.

Also, outlets such as this sully your good reputation as a coffee chain that has earned customer respect. I suggest you have better qualifying metrics before you allow such outlets to be opened as otherwise you will sooner than later end up getting a dent on your business.

Thanks much
Kind regards,
Guruprasad rao, bengaluru, india[protected]

Dear Sir,

We are traveling from Bangalore to kolkata.My wide wanted to use the loo but she was rejected at ur outlet.

Dear sir,

I am gagan deep (A138983) fromchandigarh. My resign letter was submitted on 22.02.2020 to the hr in mohali head office of cafe coffee day. Till date it was not register on epfo passbook account. Please let me know when it will be proof to my account. Please it is needful due to civid19 lockdown. Please help me

Thanking,
Gagan deep.
From chandigarh
Email add : gagan. [protected]@gmail.com
Mobile no. [protected]

Recently i went to a ccd outlet at medica hospital, ranchi. They asked ₹50 for a bottle of water. Although i didn't look at the mrp but i am pretty sure it won't be that much as i had previously bought same for ₹20 a few year back. Even if the price would have increased it wouldn't be that much. Please look into it and take strict action against such vendors.

Sir
i want to tell you that i have ordered milk frother from caffeecoffee day website on 29 February, 2020 PO number CCD[protected]CUSTOMER [protected]) and i have received the product on 9 march2020 but i have
received it damaged, i am attaching the pictures of damaged product with this mail, i want to replace this product, as soon as possible, please look into this matter.

But caffeecoffeeday customers care not refund my money lot of time waste but no solution provide he say that that is your fault.
I request many time but she not response
And no refund my money
Please help me . I have loss 2500 rs .
Thank u
Sumit Saxena
Mob no [protected]
Moradabad ( Uttar Pradesh)
Pin 244001

Today[protected] @ 7.30 pm visited ccd outlet, damodar villa, kothrud, pune. And ordered combo of mischief coffee + cheese chilli toast @ rs. 238/- + gst and chocolate - joie for rs. 120/-. The expected bill amount was expected to be rs. 238+5% = 249.9 + rs. 120, totaling to rs. 369.9

I was told to pay rs. 410/-. I raised overcharging issue on the counter but to no use. The shop did not give an invoice to me even after requesting several times. Further, i called your toll free number, received number of store managers, called the manager (Mr. Kiran), got a callback from mr. Pranav who said that he shall call back in 5 minutes, but no call back received.

The chocolate purchased was really in bad shape, photos attached for your reference.

I dono why only CCD Marathahalli branch is serving with non higenic sugar for a coffee worth of 250rs. I think after death of CCD CEO, no one is capable of handle the chain business despite store employees. if any new CEO takes the charge please take the action if not CCD will be in the hands of the stores incharge. It's not my anger it's my humble request...

I bought your machine 4 months ago
Product name - wake cup coffee machine
And im trying to buy coffee capsules from first day
I havent made a single cup of coffee from this machine
I have called many times to your stores for the capsules
And tried to buy online also, but these are out of stock
Please arrange these capsules as soon as possible
And give me relpy
Otherwise i have to file a case against your company in consumer court

Thanyou

Today on visiting a ccd store in mohali (Detailed location: near hp petrol bunk & khalsa college, phase 3 a, sector 53, sahibzada ajit singh nagar, chandigarh 160055), we ordered a latte coffee of 158 and a super snacker combo of 210. The employee made a bill of 436 (Charging an extra amount of 72 for a chocolate syrup on top without giving any knowledge about it). Now on asking a bill she said that it is misprinted. She could have generated it again by reprinting it but instead she was laughing. So i got a kot with me. Look into the matter as the board on the counter stated a refund on not getting a proper bill.

You can contact me on: [protected]@gmail.com

Hi team,

This is to inform you that i'm regular customer to btm ccd. I could see some variations in items price and they are not keeping tissues anywhere. Even in washroom i'm not finding any tissues when i ask chaitra she is telling that she ordered but not getting the items. But the truth is they have hidden the tissues in cupboard and not giving for usage. I don't know what is the reason for not using it.
Also they are asking to transfer funds through gpay or cash. The bills are not proper they are charging more.

Kindly take proper action before the reputation of ccd becomes worst.

Thanks

I paid for my order but your staff said its not done but i got message from bank that debited 585/-
Although done but they told me to pay again so that i paid he said that my 585 will be refunded but not done
2days done but no message from your side
Please look into my complaint and solve it
I want my refund of 585 rupees
In express avenue mall this was happened

Was charged 990 instead of 600 for four items at ccd cunningham road... When i insisted on bill one mr. Adil hesitated...
Then i was give a hand written bill i have that bill with me... I'm very disappointed... It's very bad... If i don't get a proper reply... I would upload the bill on social mediai would i go to consumer court with this... Because i didn't get a computerised bill

Respected sir/ma'am,

This is to inform you that my name is chand babu and i am working in cafe coffee day past 1.11 years and i have resigned my post bm my employee code is a132520 my joining date is 07/08/2016 and leaving date is 05/05/2018 and my fnf also done but still my fnf and pf date of joining and date of exit is not showing in pf portal so this is my humble request to you please update...

Thanks & regards,
Chand babu

I and my friend visited cafe coffee day (Ccd) at sco 143, sector 28-d, chandigarh on 19th november, 2019 at around 6.15 pm. We purchased items for rs. 631/- and i paid in cash for the same. But i was not provided bill for the same. When i insisted, the lady at the counter said that she was unable to generate the bill and that i could have another another bill of some other customer left behind for similar amount or a handwritten bill, which i refused because these are dis-honest practices and not ethical on her part. The items purchased by me included one garlic bread sandwich with cheese, one spinach-corn sandwich and two cappuccino coffees. I registered my complaint with ccd customer-care on phone the same evening on 19th nov'2019 and the complaint ticket number provide to me is 196833. I condemn such dis-honest practices at ccd and request full refund or a credit voucher for an equal amount viz. Rs. 631/- at the earliest.
Thanks

Respected sir/ma'am,

This is to inform you that my name is asif aziz shaikh and i am working in cafe coffee day past 7.2 years and i have resigned my post assistant manager level 1 my employee code is a41225 my joining date is 25/03/2012 and leaving date is 31/05/2019 and my fnf also done but still my fnf and pf date of joining and date of exit is not showing in pf portal so this is my humble request to you please update...

Thanks & regards,
Asif aziz shaikh

This is the 3rd time happened due to indus machine when ever the service person comes on the machine all the ac's got short circuit and now all the ac are not working each time we have to spend[protected] bugs to the technician ac mechanics and each time we have changed mcb switch from the metre. I request the cafe coffee day to release the amount of 40000 rs as compensation and take your machine back.

Respected sir/madam
This is regarding my online order dated 13th august 2019 on shop. Cafecoffeeday.com.
I have already submitted my complaint 2 times on this forum.
1. Dated 10th september 2019
2. Dated 2nd october 2019
The email provided in reply of ccd team is invalid "[protected]@cafecoffeeday.com".
I have already given my phone number [protected] in my complaint. But ccd team is not contacting to resolve the issue.
I have also send email 3-4 times on [protected]@cafecoffeeday.com but they do not reply on that email.
I have called them 2-3 times on [protected] but their reply is not reliable. They told me that there is some production issue and i'll get my product by 10th of september. On 10th september i raised a complaint at this consumer complaint forum & received a call assuring me that i'll get it very soon. On 24th september i called again to know the status of my order mr. Rajendra told me that there is a production issue & if i want to cancel my order & want to get refund he'll take my request & assured me that i'll get refund within 5-7 days. Now it has been more than 11 days, i neither got product nor got refund. The coffee machine worth rs 6500/- (Approx) is waste without these capsules.
Kindly arrange refund for the capsules ordered dated[protected] & machine also as this machine worth rs 6500 (Approx) is totally waste without these capsules.

Please help me to resolve this issue.
Waiting for your right action against twice ignorance of your notification.
I hope that i'll get a positive and quick solution at this consumer complaint forum.

Best regards
Manish puniyani
[protected]

Today we bought 4 pc's of rich cocoa fantasy pastries with rs 552. Those were not at all fresh. They were hard and dry. With so much money only 4pcs of pastries just too expensive and we ate the stale one.
We bought this from cafe coffee day 6th cross, bel road, bangalore (Adjacent to karnataka's cm yadurppa's house).
Please take action.
From nibedita

Respected sir/madam
I placed an online order dated 13 august 2019. The order value is Rs998/-.
I already submitted a complaint dated 10th sept 2019 regarding same issue.
At that time i got a call from ccd & nothing happend after that. My issue is still pending nobody is responding from ccd.
My ccd order number is CCD[protected].

Please help me out to solve this issue as the machine i purchased worth Rs6500/- is waste without these coffee capsules.

Waiting for a positive response.
best regards
manish puniyani
[protected]

This is anwar from ekta consultant, as my payment is pending from last year on-wards, and i already complain twice, but still haven't got the response. Below the bills details given...
Sr no. Invoiice no invoice date amount
1 03 may/19-20 8/5/2019 2000
2 04 may/19-20 8/5/2019 2000
3 05 may/19-20 8/5/2019 2000
4 06 may/19-20 8/5/2019 2000
5 07 may/19-20 8/5/2019 2000
6 08 may/19-20 8/5/2019 2000
7 09 may/19-20 8/5/2019 2000
8 10 may/19-20 8/5/2019 2000
9 11 may/19-20 8/5/2019 2000

We have received only rs 7200/- still pending rs 10800/-. So please make the payment. Kindly do the needful