Eureka Forbes Ltd — Poor / No service even when AMC is in place

Eureka Forbes Ltd. — Poor service under AMC

Dear Sir,

I wanted to know how your company treats their customers. Do they believe in cheating with the customers and even do not want to respond to their
grievances.

I feel myself very unfortunate to enter into annual maintenance contract for my Water Purifier in Jan 08 valid till Jan 09. During the period, no
services provided to me and no one bothers to even make a call to customers about the service or the product.

Two times I had given feedback on your website (service feedback), nobody responded from your end neither any service provided to me.

Lastly I am approaching you for immediate resolve my issues under the following terms:-

1. Extend the period of AMC for one more year or
refund my money with 24% interest per annum

2. Provide me all the services as per the terms of AMC.

If you fail to respond within 3 days, I shall definitely file a suit in appropriate court of law against your company for cheating on charging money on fake
grounds, fraudelent activity with customers, lacuna on providing services to customers, for which your company shall be fully responsible.

Thanks,

My consumer code is [protected] model Compact unit sl.no. 1262. I had purchased this machine in 2005 and always paid for AMC but I am sorry to say that for changing the candle and carbon everytime I had to make a call to the service centre. And after calling two or three times your executive comes to change the candle and carbon. By the mean time my family suffers from stomach ache, dieriaa and other problems related to unpurified water.
When I ask at ur service station that after how much time the candle should be changed then their are many views some say it should be changed in 5 months some say in 5 and half months and some say in six months but my experience say that it should be changed in 5 and half months. So what I have to do for changing the candle in 5 and half months. Kindly see into the matter because after AMC we feel cheated by such kind of service.

RAMIT SRIVASTAVA
213 A SHIVAJI MARG
10 B SCHEME GOPALPURA BYE PASS
JAIPUR
MOB [protected]

sir/madam
Very very bad, till now I didn't get any service. I thought, if I complaint through this I will get the service with in one week. But all were my wishes only.

Thanks very much

Eureka Forbes — not getting service

Very very bad service.
I am Sindhu. More than one month I am asking service for my forbes acquaflo, till now I didn't get the service. I am wondering, how a company can cheat a customer like this? Every day I am calling custumer care centre, they saying the recorded reply "today our person will come, sorry for the deley". My complaint number is 81413294. Now I am feeling very bad because of my bad choice. Because I saw other company product also but it was my mistake, I did'nt tkink this company is cheating company. Now I will tell to my relatives and friends not to buy your any product. Now we are planning to buy a vacumcleaner, but it sure I will not prefer your product. Now I am buying water for my home use. This is very very bad, after buying the product also we have to buy water. This is cheating, cheating, cheating...100 times. This is my final warning, next step is going consumer court. Don't force the customers like this. My phone no. is [protected].

Eureka Forbes Ltd — transaction after

I had ordered Eureka forbes water purifier for 7190.
but u told them to deduct money after 19th of the Nov, but company has deducted money on 17th of the Nov.
I called the persion called Hemraj, sales manager, and asked to cancel the order. but they are not listening to me and asking to take the product.
I called many times but no response.
I am going to pay the money to credit card without product and fine also.
I did not want product of the company who's sales managed didn't take serious the instruction.
So please help me to get money back.

Eureka Forbes Ltd — Non responsive attitude

No one comes to attend the complaint or takes AMC for Eureka Forbes Aquaguard
Place :- GIDC, Ankleshwar, Gujarat

Eureka Forbes Ltd. — Poor service

I have complained since two days for repair of my aquaguard filter.I have the AMC in force starting from 08.12.2009 to 07.12.2010.Pure Water is how every moment essential,the company people shoud realise.Very often I experience this problem at this local service agent.-Sasmita Acharya ,Rayagada

Eureka Forbes Ltd — false information regarding product by salesman.

customer id-[protected]. purchased aqua guard from co. rep Mr Abbas who after analyzing water sample recommended RE VIVA WATER PURIFIER and info that for a family of 04xmemebers the membrane would last at for two and a half year it did not last even one year.a false promise and breach of trust by the rep of a co like eureka Forbes makes me feel sick.
-request to look into the matter and initiate appropriate action.

ro +uv

I want to change the membrane if aquagurad ro + uv but the techquies

for service

we got the connection six months later but have not. received any maintainance services though complaining for so many times.either the no. is switched off or not reachable, .