Heritage Holiday Plan — Not responded

 
4 Reviews
Gujarat, India
 N Prasad Ail
Ref below mail
Cheated from SBI Credit Card and Heritage Holiday Plan


From: [email protected] [mailto:[email protected]]
Sent: Tuesday, September 28, 2010 2:00 PM
To: Prasad Ail
Subject: Re: FW: SBI Card offer

28 September 2010

Dear Mr. Prasad,

Please note that these are the promotional packages which are governed by a sets of trems & conditions under
that it was clearly mentioned on the voucher that it should reach Heritage Holidays Pvt. Ltd. before or till the
voucher applying period. We are sorry to inform you that we are not authorized to accept the voucher after the
voucher applying period.

Should you require any further clarification / assistance,please feel free to call /write.

Thanks and Regards
Navneet Kaur

Reservation Incharge
Heritage Holidays Pvt. Ltd.
F-138 First Floor,
Rajouri Garden Main Market
New Delhi - 110027
Ph:[protected]
----- Original Message -----
From: Prasad Ail
To: [email protected]
Sent: Tuesday, September 28, 2010 1:22 PM
Subject: RE: FW: SBI Card offer

I have couriered my Stay voucher on 23.04.2010. and its valid till 26th September 2010. And the flight voucher, I have couriered in August10. And its valid till 26th October 2010.

It’s nowhere mentioned that the last day is on 27th June 10.

Refer below mails, I have written to you on you on 19th May10, 1st July10. Why no response for those mails. Once the date expired, you have replying it to me.
In between, I have spoke to your office also. I got the reply saying that we are couriering it.

Now “date is expired and you are not able to process the booking”.

Please refund my money.

Best regards
Narayan Prasad Ail


From: [email protected] [mailto:[email protected]]
Sent: Tuesday, September 28, 2010 1:01 PM
To: Prasad Ail
Cc: Heritage Holidays
Subject: Re: FW: SBI Card offer

----- Original Message -----
From: [email protected]
To: [email protected]
Sent: Friday, August 27, 2010 1:25 PM
Subject: Expired Voucher No. 6654490(SBI Bank)

27 August 2010

Greetings from Heritage Holidays !

Dear Mr. Prasad,

This is with reference to your booking form no. 6654490, offred by SBI Bank, We would like to bring in your
kind notice that the last date of application of your form was 27th June 2010. However we recived your booking
request on 25th August 2010.

We regret to inform that your booking form stands invalid / expired and we shall not be able to process your booking request.

Should you require any further clarification / assistance,please feel free to call /write.

Thanks and Regards
Navneet Kaur

Reservation Incharge
Heritage Holidays Pvt. Ltd.
F-138 First Floor,
Rajouri Garden Main Market
New Delhi - 110027
Ph:[protected]
----- Original Message -----
From: Heritage Holidays
To: gargi ; Navneet
Sent: Tuesday, September 28, 2010 12:06 PM
Subject: Fwd: FW: SBI Card offer


-------- Original Message --------
Subject: FW: SBI Card offer
Date: Sun, 26 Sep 2010 19:45:06 +0530
From: Prasad Ail <[email protected]>

To: [email protected] <[email protected]>

CC: [email protected] <[email protected]>



To
Heritage and SBI Card Offer Staff
Ref below mail.
I have not received any reply from your side.
My Voucher No. is 6654490.
Ref below mail. I have intimated very much well in advance. And I have made the phone call to your office to confirm. And I got the reply saying that the voucher will be couriered in a weeks time. Now its almost 3 months.
I had asked Jaipur on 23.04.2010, Agra on 14.05.2010, Ooty on 10.09.2010.
Flight ticket from Mumbai to Mangalore on 12.09.2010 or 19.09.2010.
I would like to know why there is no reply for my below mail? And when I called someone in the office, same answer, ”in a weeks time”.
Please reply to this mail.
Narayan Prasad Ail
From: Prasad Ail
Sent: Thursday, July 01, 2010 7:13 PM
To: '[email protected]'
Subject: SBI Card offer
Dear Sir/Madam
I have couriered my duly filled voucher 23.04.2010. So far I have not received any intimations.
My voucher no. is 6654490.
Please check and get back to me at the earliest.
Narayan Prasad Ail


From: Prasad Ail
Sent: Wednesday, May 19, 2010 2:31 PM
To: '[email protected]'
Subject: P C Holidays
Dear Sir/Madam,
My Privilege circle holidays voucher no. is 6654490 which I have couriered to you on 23.04.2010. I have not received Any reply so far.
Please update me the status.
Best regards
Narayan Prasad Ail

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Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

After reading your conversation with HHPL, it seems that you had applied for booking but they couldn't get your vouchers in time (appears they haven't received it and hence the booking was not processed.. We can't say that HHPL has cheated here.. I have personally gone for Holidays through HHPL Rajouri and they extended their complete help in every possible manner to me. I am thankful to the team for providing such a wonderful package.
I had a wonderful when I went to Ptaya with my family for holiday. It was almost 5 years me and my husband were keeping busy in the set up of our new business so we didn't get time to spend with each other and with family.. we really wanted a quality holiday. We contacted Heritage and asked them for the available options according to the season. Keeping everything in mind they provide us the booking in Ptaya for a week and the booking was done in Beverly Plaza.. The trip was superb as I got every kind of facility in very reasonable price. Would like to say thanks to HHPL for providing such an amazing trip to us.
Mr. Ali,

Greetings from Heritage Holidays

Thank you for your valuable feedback. We regret that the response is delayed to your complaint, Furtherance to your complaint we have investigated our records & following is the response.

We had sent you a confirmation mail on 08th Oct'10 for the reservation of the hotel in Ooty for 27th Nov'10. Same mail would be treated as a written authorization for the stay. As far as the flight voucher is concerned, we had sent you a reply on 27th Aug'10 that we can not entertain the request since the voucher sent by you was already expired.

We are happy that we were able to cater to your problem and resolve it to your satisfaction. We look forward to you withdrawing this complaint now. If there is any further grievance on this subject, please do write back at [email protected] or on the same blog.

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    Heritage Holiday Plan - Not responded

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    Company:Heritage Holiday Plan
    Gujarat
    India

    Complaint categoryCategory: Credit Cards
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