[Resolved] Reliance Gas Service (Indane Gas) — Delivery of expired cylinders - Vvery important info about expiry date of cylinders for general public - MUST READ
FIRST OF ALL VERY IMPORTANT INFO FOR ALL
Im sure there are very few people who know that there is an expiry dat of each gas cylinder delivered at your door mentioned on cylinder itself. Hereby very firtly i would like to know display this info thru this complaint to general consumers that each cylinder has an age of 20 yrs o[censored]se & its expiry date is mentined on cylinder. I will tell how to read it. u must have noticed circular ring on the top of the cylinder which is used to pick the cylinder & his portion is connected to lower main part of cylinder with the help of 4 flat & long plates around the ring. On the inner side of one of the plate weight of cylinder is mentioned like 16 kg & like wise on the inner side of some other plate a code is mentioned, For Ex: B-09 which is the expiry date of that cylinder. 09 means 2009 & B means in the month of april - Jun. You dont need to worry about alphabet code which signifies month, just take note of the year of expiry mentiond against it. SO NOW ONWARDS PLS CHK EXPIRY DATE OF CYLINDER BEFORE ACCEPTING CYLINDER FROM DELIVERY PERSON. Failure to which serious accident may happen due to expired cylinder.
NOW MY COMPLAINT
Im consumer of Reliance gas service, Moradabad who deliver Indane gas cylinder at my doorstep after booking. My consumer id is 16343. Last time hawker deliverd a gas cyliner at my door on 18th feb 2010, trusting on him i didnt check expiry date & took it. It started using it on 01st mar,2010 which worked normally till 07th mar'2010. Then on 7th mar i started leaking heavoly with unbearable smell & amount & so in ordre to avoid any hazardous accident i closed it with cap & chkd its expiry which was B-09 means in 2009. Next day i went to Reliance gas service to complain about it & expect some immediate action but to my horror no one there knew what is expiry date of cylinder & how to chk it. I then explained them how to chk it & requested to change it immediately to which thye replied rudely that they cant do anything with hal[censored]sed cylinder. They were not at all bothered if some accident may happen due to that cylinder. They very coolly reacted that use it somehow & then book another cylinder on your booking date or contact hawker. we then contacted hawker who came to us & checked the cylinder which unfortunately showed fine infront of him. We then requested him that we cant take risk with this expired cylinder & so change it now. But he rudely & unattentively behaved & said that im not responsible for anything, regarding expiry date u go to gas agency & contact expiry counter. So neither expiry counter nor hawker knew about expiry date concept & they both kept on shrugging their duty on each other leading us to suffer & forcing us to raise thi complaint. I hope i would get appropriate reply & solution here & request you all to educate each other about xpirde cylinders so that we can help stopping distribution of such cylinders avoiding any mishappening with any family.
Complaint marked as Resolved Aug 14, 2020