[Resolved]  Sony Ericsson — cell phone

Dear Sir,
This is in regard to the pathetice service by one of Sony ericsson service center ACCEL FRONT LINE LIMITED, Valluvar kottam high Road, Chennai, Tamil Nadu. And the problems I am facing since one and half month with them.

To begin with the series of the incidents I have bought Sony Ericcson Mobile series no W580i on 26/12/07.In the month of April, there was some problem with the camera as whenever it is on the phone was hunging. I have approached one of Sony Ericsson service center (ACCEL FRONT LINE LIMITED located in Chennai) on 07/04/08 to get the problem rectified, I handed over the mobile to them and they have asked me to call after 02 working days. When I have called after two days, i was told that they have dismantled the mobile and discovered that the problem is with mother board. Please explain me one thing If the problem was with motherboard how would the other applications work and only camera does not work. However, the staff in servicing center informed me that they have to order the spare part and after 4 or 5 working days they would get the mobile repaired. When I have seen the mobile I have asked them for a replacement as the nmobile has warranty. The Manager Mr D. L. Siva kumar asked me to call the call center[protected] for the replacement as they would only action on their instructions.
On 18/04/08 I spoke to Mr. Nishant form the call center and he taken the complaint and and he given me the Case no 6412. He told me that they will discuss with servicing center people about the complaint and call back within 72 working hrs. After that no one called me so my self I called again to call center after 72 working hrs. And I talk to Mr. Rajiv He informed me that the spare part has to come we are waiting for that and it will take another 5 or 6 days. Again I called after 5days and I talk to Mr. Amith I explained everything to him he told me sorry for the problem
Sir give me 48 working hrs. We will solve your problem. Again the same thing no one called me so my self I called to call center this time I spoken again to Mr. Nishant and he told sorry I cant remember you I given my case no 6412 than he told sorry sir still we are waiting for the spare part. I got angry and I shouted I got the mobile 3 months back no physical damage is there but the camera is hanging and servicing center people told the mother board has to change and for that you are taking more than 20 days and you are telling still it will take some days to get the part, with out my mistake mobile got big problem so I need a replacement and he told sorry sir whatever problem it is we will solve it we cant give replacement any way with in 4 or 5 days we will solve your problem. An is already sent to the service center and If I am still not satisfied I would be given replacement.
on 05/05/08 I called to servicing center and those people told your mobile got ready you can get it and I went to servicing center they kept me waited for one hour and Mr. D. L. Siva Kumar manager of the servicing center told sorry sir your mobile problem didn’t got solved the part what we got from head office is not rectifying the problem again the was camera hanging. So we will get back to you with in two days I ask them you taken one month and now you are telling the same problem. I don’t want that mobile I want a new one. Sorry we cant give new one what ever time it may take we can give you repaired one. I placed a new complaint on your mobile the call id was SFI-SE-519048 and I placed a request for the sony for the spare part and the request
id was SES[protected]M we cant do any thing up to getting the spare part if you have any problem you just call to call center and ask them new mobile if you force them they will give you new mobile. Immediately I called to call center and those people told sir your mabile got ready and your case got closed no 28/04/08, you can get your mobile sir. Than I shouted on that executive that now I went to service center those people telling its not rectified you are telling tis already ready than he told same answer is it sir than I will note the complaint and will doscuss with servicing center people and call you back with in 72 working hours. After 4 days also I didn’t get any call my self I called on 12/05/08 to call center I talked to Miss Nishitha and I explained the whole thing to her sorry sir we didn’t discuss with servicing centre people we will talk to them and with in 48 working hrs.we will call back to you. After finishing the call I called to cervive centre and talk to Mr. D. L. Siva Kumar, he told today morning only we got a mail about your case from head office I send them that it cant solved so costumer asking new mobile so with in two days you will get replacement.
Call center people are telling still we have to talk with service centre people and the service centre Manager telling that I already sent request for the replacement at the same time how many years it will take to reach a e-mail from Chennai to head office. After two days 15/05/08 I called to Mr. D. L. Siva Kumar he told from head office they dispatched the replacement and you will get new mobile on Saturday means on 17/05/08. and today also they are teling same thing to wait for some time

Vexed up with every thing I would take this matter to Media and file a case against the concerned then the reply was to do as per my wish.Being in serive industry how can the staff be so irresponsible and illmannered. There is no one to respond the call nor to take initiative and resolve the issue.
In this regard I want to make it clear if the same is not resolved in 02days, I have to take up this issue to media( I am a News Editor in Sun TV Net work ), and file a case against the concerned parties in consumer foru.
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Aug 14, 2020
Complaint marked as Resolved 
 
103 Comments

Comments

The ACCEL FRONT LINE LIMITED located in Chennai at Greams Road are a great cheats that do not even returned a Bird mobile, which i have given to them for Service.
The service according to many people who has given the Mobiles to them are the worst.
sunil kumar choudhary
saket vihar
barmasia
deoghar
814112
jharkhand
india
my phone number[protected] has won
This the mail i got from your organisation that i have won the price on my mobile number on 26.10.2008 that i have won 500, 000.00 pounds from ukericsson.
Sir please kindly Give me a suggestion What should I do
first mail i have got:

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COMPLETE VERIFICATION REQUIREMENT (Attach Passport or License)‏‏‏‏‏‏‏‏‏‏‏‏‏‏&r...
Tuesday, 25 November, 2008 12:25 AM
From:
"Sony Ericsson Mobile" <[protected]@uksonyericsson.com>
View contact details
To:
"shubash kumar" <[protected]@yahoo.com>
SonyEricsson

Sony Ericsson House
202 Hammersmith Road
London, W6 7DN
United Kingdom

Attention:

In line with the commemorating event marking our 7th anniversary of the SONY ERICSSON telecommunication, we rolled out over £31, 000.000.00 (Thirty One Million Great Britain Pounds) for our 7th Anniversary Draws. All participants were selected through a computer ballot system drawn form 25, 000 company mobile numbers, and 30, 000, 000 individual mobile numbers from the 450 mobile networks from Australia, New Zealand, North America, South America, Europe, Asia, Middle East and Africa as part of International Promotions Program, which is conducted annually in London.

This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). This promo is the 1st of its kind and we intend to sensitize the public. To begin the verification process of your prize, you are required to fill and submit the below verification details via email attachement or fax.

VERIFICATION REQUIREMENT
All fields are required

1. FULL NAMES:
2. DATE OF BIRTH:
3. GENDER:
4. OCCUPATION:
5. POSITION
6. WORK ADDRESS
7. RESIDENTIAL ADDRESS:
8. COUNTRY:
9. WINNING MOBILE NUMBER:
10. NETWORK NAME:
11. ALTERNATE MOBILE/PHONE NUMBER:
12. AMOUNT WON:
13. EMAIL ADDRESS(S):
*You are to send a scan copy of your Passport or Driver's lisence along with this form.

NOTE THE FOLLOWING RULES AND REGULATION

* Any falsification of your details will render you disqualified because you will be assumed to be impersonating.
* You are required to send a copy of your passport or drivers license along with the claims requirement.
* As soon as you are verified as one of the winners, you will be required to come to our above address, United Kingdom to redeem your winning Cheque.
* Winners unable to come to our office to receive their prizes will be responsible for charges incured either by bank transfer.
* Friend and relatives cannot redeem your won prize on your behalf because the certified cheque is covered by an IRREVOCABLE GUARANTEE BOND (IGB).
*

To avoid double claim, impersonation and disqualification, all winning information should be kept strictly confidential.

I wish to on behalf of all members and staff of SONYERICSSON congratulates you as a winner and wish you the best of luck as you spend your good fortune.

Thank you for being part of our commemorative 7th Anniversary Draws.
Yours faithfully

[Anders Nyrén]
Mr. Anders Nyrén
Tel: +[protected]
Fax: +[protected]
Fax: +[protected]

Copyright ©2008 SONYERICSSON. All rights reserved

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VERIFICATION RESULT (Claim Options)
Monday, 1 December, 2008 3:25 PM
From:
"Sony Ericsson Mobile" <[protected]@uksonyericsson.com>
View contact details
To:
[protected]@yahoo.com
SonyEricsson

Sony Ericsson House
202 Hammersmith Road
London, W6 7DN
United Kingdom

To,
Mr. Shubash Kumar
Winning No.: +91 [protected]
Verification No. S1124-E129
Country: Republic of India
Email: [protected]@yahoo.com

Date: 1st December, 2008.

Congratulations, we the staff of SONY ERICSSON congratulates you as one of our lucky winners. Your mobile number have won you the sum of £500, 000.00 GBP (Five Hundred Thousand Great British Pounds) (INR Equivalent: 40, 424, 325.583 INDIA RUPEE)and your cheque have been issued in your name (Mr. Shubash Kumar).

Your CLAIM DETAILS is as follow:
Verification No.: ====S1124-E129====
Payment No.: ====IN118742/02187IA====
FILE No.: ====7541/196/ [protected]====
The above are your claims detail which will be henceforth required in all your email for confidential reasons.

CLAIM OPTIONS
1. COME TO UK TO RECEIVE CHEQUE HAND TO HAND
You will be responsible for your traveling expenditure.
A minimum of £2, 000.00 Pounds for Basic Travelling Allowance (B.T.A). An initial deposite of £950 Pounds for hotel accomodation which has to be paid to the travelling agency who will be handling your file.

2. DIPLOMATIC CONSIGNMENT DELIVERY (D.C.D). (DELIVERY FEE :£890) (Equivalent to 67, 838.37 INR)
Your won cheque will be cashed and sent to you via D.C.D delivered to you in India by our Affiliate Diplomatic Delivery Agent (Universal Diplomatic Service). You will be responsible for the delivery fee which must be paid as soon as they deliver your consignment to you. For security reasons, the lock code for your consignment box will be given to you as soon as the consignment box is in your possesssion. You will be requird to fill the dispatch&receival Form that will be given to you at point of delivery. Also specify the below additional information at the back of the form.
1. Time of arrival (Diplomats)
2. Content of the consignment(s)
3. Total Amount Contained in the Consignment Box(s)
The first batch of the delivery has been scheduled tomorrow Tuesday 2nd December, 2008. Interested winners should contact the Universal Diplomatic Service with the delivery requirement stated below.

Delivery Requirement
1. Address of Delivery (Residential Address)
2. Direct Phone Number
3. Claim Details(for verification purpose)
The above delivery requirement details should be forwarded to
Universal Diplomatic Service.
Dispatch Officer
Dr. Smith M. Harry
[protected]@diplomats.com


3. BANK TRANSFER (C.O.T FEE: £1, 950) (Equivalent to 143, 000.00 INR)
This is the fastest way to send you your prize but you will be responsible for the Cost of Transfer (C.O.T) fee which has to be paid to the bank befor transfer is made. This fee cannot be deducted from your won prize due to the policy of the British Gaming Board.
If you can afford the Cost of Transfer (C.O.T) fee contact First Diamond Bank with the below information.
Transfer Requirement
1. Name of Bank
2. Name of Account Holder
3. Account Number
4. Swift Code
5. PAN Code
These transfer requirement should be forwarded to
First Diamond Bank
Transfer Department
Mr. Hussein Mohammed
Tel: +[protected]
email: [protected]@consultant.com
[protected]@live.com

Note that all cheque will remain in this office until the deadline date 30th December 2008.

We say congratulation as you finalize your claim process.
Hope to hear from your ASAP..
[Anders Nyrén]
Mr. Anders Nyrén
Tel: +[protected]
Fax: +[protected]
Fax: +[protected]

Copyright ©2008 SONYERICSSON. All rights reserved

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UNIVERSAL DIPLOMATIC SERVICES
Wednesday, 3 December, 2008 8:48 PM
From:
"Diplomatic Delivery Services" <[protected]@diplomats.com>
Add sender to Contacts
To:
[protected]@yahoo.com
Cc:
[protected]@yahoo.com

-----Inline Attachment Follows-----

UNIVERSAL DIPLOMATIC SERVICES



...Fast, Safe and Secured !



Greetings to you from Universal Diplomatic Service.
Dear Esteemed Customer,
Your details has been recieved and has been confirmed from Sony Ericsson Promo office.
We will only deliver the consignment box to the address you have given us and the collection must be signed by you (winner). You must have a valid identification as proof.
Our Flight time for the second batch delivery is today 3rd Dec 2008. Time 6:25 Pm London GMT. Await our call as soon as we arrive India tomorrow Thursday 4th Dec 2008.

Confirm Details Received For Any Correction.
1. Address of Delivery: H.No. 1-3-29/L/34/1/A, Ramnagar Street, MEDAK.- 502110(A.P) INDIA
2. Direct Phone Number: [protected], [protected]
3. Receiver of Consignment: Mr. M.SHUBASH KUMAR (Identification proof will be needed to confirm your true seelf)

Delivery fee must be made available before we arrive and this should be paid in cash to our personnell (Mr. Lesley M.) head of the delivery team.
For any correction to the address of delivery, specify on time before the departure time.

Your Faithfully,
Mr. Smith M. Harry
Tel: +[protected]
Dispatch Oficer
Universal Diplomatic Service.

[protected][protected][protected][protected][protected][protected]
[protected][protected][protected][protected][protected][protected]

About Us...
Our Diplomatic Service ensures the secure movement of classified U.K. Government and other Financial Institution material across international boundaries. More than papers and files, diplomatic pouches may contain thousands of pounds of equipment and construction materials bound for sensitive posts, Financial materials, Consignments classified as Top Secrets e.t.c. Our courier service serves the foreign affairs community by providing regularly scheduled classified delivery to over 190 Foreign Service missions.

We offers an extensive range of international services utilising either Air, Sea or Road transport depending upon the nature and urgency of your shipments.
We can provide additional insurance for your valuable shipments along with packing services and consultation on suitability for transportation.
We are willing to give you the best of our quality service.

Copyright. (c) Universal Diplomatic services 2008. All rights reserved...

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Flag this message
Welcome to First Diamond Bank (Transfer Confirmation)
Thursday, 4 December, 2008 11:29 AM
From:
"First Diamond Bank" <[protected]@consultant.com>
Add sender to Contacts
To:
[protected]@yahoo.com
Cc:
[protected]@yahoo.com
Message contains attachments
First Diamond Bank Transfer Form.pdf (48KB)

-----Inline Attachment Follows-----


FIRST DIAMOND BANK PLC.
132 STANMORE ROAD,
LONDON E113DA.
UNITED KINGDOM.
Date: 04/12/2008

Attention: Mr. Shubash Kumar,

We are affiliate bank to Sony Ericsson Mobile Promo and we are ready to give you
the best of our quality service.
The transfer you have opted for is the swift banking transfer which
involves both the transferee bank and the recipient bank. This transfer
requires an authorization from the British Gaming Board and the British
Embassy before the commencement of the transfer.

We intend to commence with your fund transfer as soon as we get your field
online transfer application form attached to this email. Copy of your
Identification document should be sent along with the filled application
form attached to this email.

NOTE:
C.O.T fee must be acknowledged before authorization will be issued for the
transfer of your fund.
Authorization for your Transfer will be issued by the British Gaming Board
when your payment for C.O.T has been confirmed.
Copy of your Identification document should be sent along with the filled
filled form. Details on how to pay C.O.T will be sent to you as soon as we receive you
Identification document and filled Application Form For Online Transfer.
The Application Form For Online Transfer is attached in PDF format and
your computer system requires an Adobe Reader to open this file.
We await your prompt response to start up transfer process.

Your's Faithfully,
Mr. Graham Freeman
Head of Operation
Tel: +[protected]
Fax: +[protected]
I go message at my mobile phone that I win a price.They ask me my name that is Bhopinder Pal Singh Sandhu and my date of birth is 13 April, 1953 and I am from India . Tell me what should I do next.
Thank you
hello sir,
i have receive a one message from this website that is true and this message says to me i am winning a money.how can i get this money.it says your name and add temparry iam in now dubai me feom nepal pls 1 month before i buy a phone s.ericsson.
i receive an sms 2 weeks before my mobile no.[protected].from sony ericsson promo that i won 20000 pounds.so what sould i do.
I was have a message from sony ericsson to my cell phone about praise 500 000 pounds but anything is happened.Is this some joke?
hello.ja ima vas vasu poruku koja je stigla na moj broj +[protected], da sam dobijo 500, 000, 00 GBP.pa ako mozete da mi to posaljete?moj ziro racun je [protected] RAIFFEISEN BANK dd BOSNIA I HERCEGOVINA .
hello.ja ima vas vasu poruku koja je stigla na moj broj +[protected], da sam dobijo 500, 000, 00 GBP.pa ako mozete da mi to posaljete?moj ziro racun je [protected] RAIFFEISEN BANK dd BOSNIA I HERCEGOVINA .
hello, I have recived mesage on my mobile phone, that I won 5oo, ooo pounds.My full name is Milenko Bjelogrlic; Date of birth:26.october, 1976 ; Gender:male; Address:Cara Lazara bb, Foca, Bosnia and Herzegovina; Mobile phone:+[protected]; My acount number:[protected] HYPO ALPE-ADRIA BANK a.d Foca, Bosnia and Herzegovina
hello, I have recived mesage on my mobile phone, that I won 5oo, ooo pounds.My full name is Milenko Bjelogrlic; Date of birth:26.october, 1976 ; Gender:male; Address:Cara Lazara bb, Foca, Bosnia and Herzegovina; Mobile phone:+[protected]; My acount number:[protected] HYPO ALPE-ADRIA BANK a.d Foca, Bosnia and Herzegovina
i have got mesage on my phone that i win 500, 000 pounds in some sonyericcson promotion and i want to know if that is true? im from sloveni so pls answer on my email!
hello, I have recived a sms from UK ERICSSON that I have won 5000000 paunds.Is that true??My number is[protected] please answer on my e-mail adress soon that I know.
i have just got mesage on my phone that i won 500, 000 pounds in some sonyericcson promotion and i want to know if that is true? im from bosnia nad herzegovina and please answer on my e-mail adress!?
I have got mesage on my phone that I win 500, 000 pounds in some sonyericcson promotion and i want to know if that is true? Im from Bosnia so pls answer on my email!
i have just got mesage on my phone that i won 500, 000 pounds in some sonyericcson promotion and i want to know if that is true? im from bosnia nad herzegovina and please answer on my e-mail adress!?
I got message on my mobile phone that I won 500, 000 pounds in some sonyericcson promotion and I want to know is that true? I am from Bosnia and Herzegovina and please answer on my e-mail adress. My mobile phone number is: +[protected]
I got message on my mobile phone that I won 500, 000 pounds in some sonyericcson promotion and I want to know is that true? I am from Bosnia and Herzegovina and please answer on my e-mail adress.
I recieved massage from ukericsson that I won 500 000 pounds
could ou tell me what should I do
Thanks
I received an sms from ukericsson that i won 500 000 pounds.
What is that?
Joke? Or i really won 500 000 pounds.
pls answer me.
I am from Bosnia and Herzegovina, sorry for bad english

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