[Resolved]  TATA Indicom Usb Modem — Fallout on services, and harrassing customer

________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Friday, August 21, 2009 11:32 AM
To: 'TN Nodal Desk'
Subject: RE: Your bill for this month - Revert from Tata Indicom

No one has ever visited me… Do a conference call with that liar.

Warm regards,
Mohit

Hand Phone:[protected]

________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Friday, August 21, 2009 11:27 AM
To: Mohit P
Subject: Your bill for this month - Revert from Tata Indicom

Dear Mr. Mohit,

Greetings from Tata Indicom!

At the outset we regret the delay.

Based on the below, we would like to inform you that we have checked with the Concern Technical team and understand that the Modem is found faulty, and this is not derived post yourself visiting the Authorized Service Centre, but when the complaint was registered via us on 10-AUG-2009 16:17:32, and our Technical Engineer visited your premises and found the same faulty and then requested you to visit the service centre.

However, It is noted from the Service Centre that as part of the process they have taken the modem and the same was kept under observation and finally derived by the higher Technical level that the modem was physically damaged and hence they were unable to rectify the issue.

Further, we would like to inform you that for physically damaged modems, it is the customer who would need to purchase the same at his own cost.

Trust this clarifies your requirement.

Thanks & Regards,

Ramgopal
[protected]
Nodal Officer – TamilNadu
________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Thursday, August 20, 2009 2:20 PM
To: TN Nodal Desk
Subject: RE: Your bill for this month - Revert from Tata Indicom

Its 20th today… Pls revert

Warm regards,
Mohit
[protected]

________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Friday, August 14, 2009 5:14 PM
To: Mohit P
Subject: RE: Your bill for this month - Revert from Tata Indicom

Dear Mr. Mohit

Greetings from Tata Indicom!

At the outset we regret the delay.

Based on the below kindly give us time till 18th of August 2009 as we are working on the same.

Kindly bare with us till then.

Thanks & Regards,

Priya Nair
[protected]
Nodal Officer - Chennai
________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Friday, August 14, 2009 4:48 PM
To: TN Nodal Desk
Subject: RE: Your bill for this month - Revert from Tata Indicom

ANYONE THERE

________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Wednesday, August 12, 2009 2:26 PM
To: 'TN Nodal Desk'
Subject: RE: Your bill for this month - Revert from Tata Indicom

Pls cancel the connection, as you will also do so by going thru the below interaction at your service center in Nungambakam:

• I was there yesterday morning; and I explained that the problem is with the front of the instrument, as whenever I move it or hold hard it works;
• They said, this is a physical damage and we would charge Rs 250/-, and will take 30 mins
• I said that’s fine and left the instrument with them
• When I came at 4 PM, no.1 they were not courteous, and then the came with the instrument and said that the Mother board has a problem, along with the front of the instrument
• I told them that the problem was specific to front of the instrument, as it use to work
• They were sarcastic and said we understand it better, and now you need to buy a new instrument
• They I enquired that this should be covered under warranty and they refused that as well..

I returned to Delhi last night, and when I tried using it again, my laptop turned Off.
I tried many times, and same result…

I’m not a complete fool to technology; they have done wrong soldering, which resulted in cross connection, spoiling the instrument…

Now:

Either get me a replacement within 24 hrs

Or

Cancel the account and I fill send the case to consumer forum, , , ,


Warm regards,
Mohit Pandey
Hand Phone:[protected]

________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Thursday, August 06, 2009 3:55 PM
To: Mohit P
Subject: RE: Your bill for this month - Revert from Tata Indicom

Dear Mr. Mohit

Greetings from Tata Indicom!

At the outset we regret the delay. However the details are forwarded to our Nodal office Delhi and the same would be actioned on high priority.

Regret the delay.

Assuring you our best services at all times.

Thanks & Regards,

Priya Nair
[protected]
Nodal Officer - Chennai
________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Thursday, August 06, 2009 3:33 PM
To: TN Nodal Desk
Subject: RE: Your bill for this month - Revert from Tata Indicom

R u waiting for me to cancel the connection…. This has become a pain now, I need an immediate replacement of this hardware or please feel free to cancel.

Warm regards,
Mohit Pandey
Senior Manager-Client Relations
Hand Phone:[protected]


________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Tuesday, August 04, 2009 6:23 PM
To: Mohit P
Subject: RE: Your bill for this month - Revert from Tata Indicom

Dear Mr.Mohit

Greetings from Tata Indicom!

Based on the below we would like to inform you that the Technical complaint vide[protected] has been registered towards the Tata Number 44-[protected] and the technical team would have the issue checked and resolved.

Assuring you our best services at all times.

Thanks & Regards,

Priya Nair
[protected]
Nodal Officer - Chennai
________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Tuesday, August 04, 2009 4:20 PM
To: TN Nodal Desk
Subject: RE: Your bill for this month - Revert from Tata Indicom

I’m getting really worried, whether I need to continue or not. Once the speed of browsing doesn’t increase… It take 15 mins to download a 3mb file.

Moreover, this modem doesn’t work properly now… I just feel like throwing it

Warm regards,
Mohit Pandey
Senior Manager-Client Relations
Hand Phone:[protected]


________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Thursday, July 23, 2009 3:43 PM
To: Mohit P
Subject: RE: Your bill for this month - Revert from Tata Indicom

Dear Mr.Mohit

Greetings from Tata Indicom!

Based on the below we would like to inform you that the request for plan change to 799 UNLIMITED Plan per month has been taken. Your request number is[protected]. We would also like to update that the bill cycle is 01st of every month; hence the tariff would be effective from 30th July 2009 only. Currently you would still remain in the old plan only.

Please feel free to contact our customer care at [protected] for any further assistance or write to us at customercare.[protected]@tatatel.co.in

Assuring you our best services at all times.

Thanks & Regards,

Priya Nair
[protected]
Nodal Officer - Chennai
________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Thursday, July 23, 2009 3:35 PM
To: TN Nodal Desk
Subject: Unscanned by Gateway: RE: Your bill for this month - Revert from Tata Indicom

Please go ahead!!

Warm regards,
Mohit

________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Thursday, July 23, 2009 3:24 PM
To: Mohit P
Subject: RE: Your bill for this month - Revert from Tata Indicom

Dear Mohit,

Greetings from Tata Indicom!

We thank you for contacting us.

Based on the below mail we had tried calling the given alternate number but unable to reach you, we would like to inform you that the unlimited plan rental is Rs799/- per month.

Kindly confirm if the same can be initiated for the Tata Usb number [protected].

On receiving the confirmation mail the plan change would be done.

Please feel free to contact our customer care at [protected] for any further assistance or write to us at customercare.[protected]@tatatel.co.in

Assuring you the best of our services at all times.

Thanks & Regards,

Priya Nair
[protected]
Nodal Officer - Chennai
________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Thursday, July 23, 2009 1:51 PM
To: TN Nodal Desk
Subject: Unscanned by Gateway: RE: Your bill for this month

Please change my plan to Rs 1K unlimited usage plan.

Tata Indicom number [protected]


Warm regards,
Mohit
Hand Phone:[protected]


________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Friday, January 30, 2009 7:00 PM
To: Mohit P
Subject: RE: Your bill for this month

Dear Mr. Pandey,

Greetings from Tata Indicom!

Thank you for contacting Tata Teleservices.

This is with reference to your email dated 30/01/09 regarding the reactivation of the Tata Indicom number [protected].

At the outset, we regret for the inconvenience caused.


We were unable to reach you on the alternate contact number. We would like to confirm that the above mentioned number has been reactivated with effect from 30-JAN-09.

If you require any further assistance, please call us at 121 or write at nodalofficer.[protected]@tatatel.co.in

Assuring you the best of our services at all times.

Thanks and Regards,

Ravichandran R
Nodal Officer
Tamil Nadu

________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Friday, January 30, 2009 2:41 PM
To: TN Nodal Desk
Subject: RE: Your bill for this month
THIS HAS BECOME A GAME NOW… IN LAST 10 DAYS MY CONNECTION HAS BEEN SUSPENDED THRICE…

IF YOU GUYS ARE Not ABLE TO MANAGE YOUR SYSTEMS, PLEASE DON’T PENALIZE YOUR CUSTOMERS….

CAN YOU PLEASE CLOSE IT ONCE & FOR ALL… OR TELL ME, I’ll OPT FOR RELIANCE….

PLEASE REACTIVATE ASAP…

Warm regards,
Mohit
Mobile: (+[protected] | Dial :[protected] Extn : 2005 | Direct :[protected] || E-mail: [protected]@sparshindia.com ||

________________________________________
From: TN Nodal Desk [mailto:nodalofficer.[protected]@tatatel.co.in]
Sent: Friday, January 23, 2009 11:33 AM
To: Mohit P
Subject: FW: Your bill for this month

Dear Mr. Pandey,

Greetings from Tata Indicom!

Thank you for contacting Tata Teleservices.

This is with reference to your email dated 23/01/09 regarding the reactivation of the Tata Indicom number [protected].

At the outset, we regret for the inconvenience caused to you.

With reference to the telephonic conversation we had with you, we would like to confirm that the above mentioned number has been reactivated with effect from 23-JAN-09.

If you require any further assistance, please call us at 121 or write at nodalofficer.[protected]@tatatel.co.in

Assuring you the best of our services at all times.

Thanks and Regards,

Ravichandran R
Nodal Officer
Tamil Nadu

________________________________________
From: Mohit P [mailto:[protected]@sparshindia.com]
Sent: Friday, January 23, 2009 10:09 AM
To: TN Nodal Desk
Subject: FW: Your bill for this month

WHY MY CONNECTION IS NOT WORKING… I HAVE PAID THE BILL… I HAVE 60 HRS OF FREE USAGE AND I HARDLY USE IT FOR 1-2 hrs in a day…

DON’T TELL ME ITS CURRENT USAGE, ITS ALWAYS INCORRECT, PLEASE RESTORE THE SERVICES ASAP…



Warm regards,
Mohit Pandey
Senior Manager-Business Development
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|| Sparsh BPO Services Ltd, An Intelenet Company, 3rd Floor, prince Info Park, 8-1B, 2nd Main Road, Ambattur Ind. Estate, Chennai 600 058 || Website: www.intelenetglobal.com || Mobile: (+[protected] | Dial :[protected] Extn : 2005 | Direct :[protected] || E-mail: [protected]@sparshindia.com ||

________________________________________
From: [protected]@tataindicom.com [mailto:[protected]@tataindicom.com]
Sent: Saturday, January 03, 2009 7:45 AM
To: [protected]@sparshindia.com
Subject: Your bill for this month

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Dear Customer,

In our constant endeavor to make your every interaction with Tata Indicom enjoyable and simple, we introduced the E-bill service for bill delivery. Now we bring to you a service, which will make paying your bills simpler - InstaPay. Through this service, you can pay your bill online. Anytime. Anywhere.

You can make an instant payment without even having to register from the comfort of your home or office. All you need is your Telephone Number or Account Number and Payment Amount. You can pay by credit card (AMEX, MasterCard, VISA, Diners), or through an online bank account ( ABN AMRO, Bank of India, Bank of Baroda, Centurion bank of Punjab, CitiBank, Corporation Bank, HDFC Bank, ICICI Bank, IDBI Bank, IndusInd bank, Jammu and Kashmir bank, Karanataka Bank, Kotak bank, Oriental Bank of Commerce, PNB, SBI, UBI, AXIS Bank, YES Bank).

Login to www.tataindicom.com. Go to the Bill Pay link, here you can directly make payment by visiting online billpay or can visit to My Account Option to check your bills and then pay online there . You can also find a host of other options to make payments under our Bill Pay section.

Now you can also pay through the bill payment slip with your credit card. Just indicate your credit card ( AMEX, MasterCard, Visa, Diners) details & payment amount on the Bill Payment Slip (tear-away portion of your bill copy) and drop it in any Tata Indicom drop box.

These are FREE services and are available across all Tata Indicom circles.

For more convenient payment options in your city, please visit our website www.tataindicom.com.

Warm regards,
Tata Indicom

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