Croma Complaints & Reviews

I have purchased Samsung SBS 700L RS72R5011SL/T refrigerator on November 21, 2020, under ICICI Cards EMI offer with order number Order no: SLE002EC1494012. As per offer, the cashback amount would be up to 20%(maximum Rs 20000). I have made the payment of Rs 78990. The cashback amount should be Rs 15798 as per 20% clause as I am not crossing limit of Rs. 20000, but I got Rs 6000 only. I raised a complaint with Croma customer care and they don't have answer to that, as they are keep saying that the cashback has been credited correctly as per offer. I have raised complaint via Resolver and INGRAM, but Croma didn't gave any satisfactory reply there and closes the ticket with wrong information that I haven't responded to them.

They are keep saying that as per terms and conditions, they have provided the cashback of Rs 6000, but it was nowhere written that the maximum cashback is Rs 6000. Every time, they are saying that the cashback is upto 20%, but there is no clause of that upto 20%.

Prodct ID 229571 purchased on 19th Feb from Croma Oberoi Mall was having problem, handing up, heating up, battery drowning and other. immediately from Purchase date. Have submitted to Croma on 28th Feb .

Request for replacement of product.

Also customer care person Sarita and her associate is very inadequate for support.

regards
Narhari Trivedi

Dear Team,

I recently purchased Croma 43 inch LED TV, but my TV remote is not working good.

It sometimes works fine and all of the sudden, it will stop working.

Please resolve my issue.

Thank you.
Ayyappa Reddy.
[protected]...

Hello

I have a service request running from the 24tg of January. These guys try again and again to fix my oven, but just mess it up more. Sooo...the temperature control knob was the only issue...now I have missing screws, loose panels, rotator not working aaand the main problem(temperature control) is not fixed. I just want an working oven...so how can I get a replacement?it's all still under warranty.

My complaint is pending from last 10 days but not getting resolution. The day when I purchased this washing machine after installation I am facing issue with machine but not getting solutions. Please help to provide the replacement of this product

Hi team,

I have purchased a washing machine from Croma on December 12 2020.
The cashback was to be processed within 90 days.
It as been 74 days. No cashback.
The customer care informed me that it will be processed by Feb end which is the 90 day period.
However, now the customer care executive says that 90 working days.
Please do not make false promises.
Invoice No: SLA[protected] Time Stamp: [protected]:19:24

I have brought All in one Hp desktop in chroma on October13, 2020.Now, I am not able to access my desktop, major prblm facing on the system is wireless keyboard. I am not able to navigate or click or make control key.
Can you please help me to resolve this issue.

I visited yr croma store of sarat bose road kolkata, for purchasing of samsung mobile A31. The person who attended us has told me about yr offer of 10% cash back on ICICI CREDIT CARD. As we have accepted yr above offer while purchasing the above mobile. When I have given my ICICI CREDIT CARD for payment, the person who attended us is not able to make sale invoice as per yr offer of 10% cash back. Disgusting...After spending an hour at yr store for purchasing mobile and lastly he told me that offer is not acceptable

There has been an issue from the time of purchase. Water vapour remains in the oven and leads to accumulation of water at the base below the glass plate.

I want to do service of water dispensier which i have take from gandhidham store.

I want to change the water filter and some another mistake is also going.

We start the back side switch the smoke is been coming

thanks
jayesh
[protected]

Hi Team,

I have received a card number and Pin from flipkart.
I have sent the same to [protected] number for getting Croma voucher, but i have received a message that " Wallet Card Already Added"
Could you please look into this

Hello,
I am from Surat.i want to compaint against one your employee
Name: Ravi Gohil, ADM, Adajan, surat.
I went Croma showroom for buy LED tv and as i confirm the model and going for payment the excutive ask him to enter password for further procedure but he didnt response to executive when executive again told him to enter password he scold him very badly infront of other customer and said him i am busy with another customer told your customer to wait.When i am told him to enter the password and complete the procedure he behave rudley with me and said " AAPKO ATTEND KRU TO KYA YE CUTSTOMER KO RASTE MAIN CHHOD DU" then i told him i am also your customer and waiting for more than half an hour for your password procedure.I want to complaint against him and want that croma should take action against this type of employee who is harm fir croma's repuatation and further business opportunity..I personaly will not buy anything from croma in future if we have to tolerate this type of behaviour..

Company is not sending invoices and orders to customer once after successful order confirmation. They simply wasting customers valuable time and cancelling the orders without customers acceptance. I, Anand Kumar Gone, simply wasted my valuable time by making order on www.croma.com. The reason for order cancellation mentioned by croma backend team via call is order amount paid via gift voucher is not accepted or not valid and thats why they are not sending invoice and orders to customers and making order cancellations, which i believe its false and rediculous. Here iam attaching the success message of purchase orders details which has order id and mode of payment as gift voucher. If reason mentioned by customer executive is true, why web portal allowed customer to make a payment with gift voucher? Simply company and its customer executives are making us fool and wasting our valuable time. I need product to be delivered to me as per promised details as mentioned in order confirmation message.

I am parchase 32 icha smart tv on 07jan2021 bt til date not any call on installation,
And i have visited 06feb.2021 croma center he said to me call on my service man 2 and 3 overs bt i am not any call to that time on 21:25, 11.feb 2021
So I'm not happy to croma center service and his staf

Dear sir,
We M/s Greece Saphire is your corporate customer and have purchased a whirlpool refrigerator from your RDC Store via invoice no SAA[protected] dated 10/11/2020.
In the above sale, salesman told us that there is no need of stabilizer in this product however at the time of installation company engineer said to take stabilizer but when we complaint then croma manager again denied to purchase that.
Now refrigerator is damaged and when we complaint then company engineer again saying to purchase that so we complaint that this product is wrongly sold to us.

Please take back or change as per the requirement.

Regards
Greece saphire

Purchased oppo f17 Pro on 17 October 2020, product auto update on 17 Jan . Phone heated up, post which display problem of burnt pixel, phone in working condition, cordinated for servicing, first job sheet from oppo service centre claimed for display repair, product claimed to be out of warranty, product refused by me for recieiving through Croma, requested for futher detail inquiry on matter, 27 January oppo job sheet claims mother board plus display issue, at this point refused for product recieving as phone was not in working condition ... Escalation of the isssue

Kindly loook into this .. have beeen waited for almost 20 days .. I m only circling the croma and opppo centre with no resolution and as for today product is not in working condition

Dear Croma Team,

I have bought 3 products from Croma Miraroad Branch and my payment has been debited from my account, the branch states they cannot help with the TV as they same is not available at the moment when I clearly booked and made the payment why was my order not kept in place, if the products are going to get sold out and full payments made are of no value why do you make us purchase and now you contact us and ask us to buy another tv in the same price range or go for an upgrade and pay extra
Is this a joke? My time is getting wasted. I am not free here to sit.
The options offered suck, they ask me to see an upgrade which are available but I dont wish to pay any extra bucks for anything I already bought stuff out of my own budget and the other option they give is to switch to an alternate which is not providing the same features as the one I bought why should I settle for less when I have paid for sth already.
I need the upgrade at the same cost or the same product or the money back along with the penalty or anything.
Really upset with this kind of poor and dull exprecience from a renown brand like croma.

Regards,
Saad Batatawala
+91-[protected]

I had placed an order for a set of wireless earbuds with Croma using a set of Gift vouchers and some extra payment by card.

I had to cancel the order as the store they asked me to pick it up from was distant from my residence. They declined to shift the pickup to a shop closer home, where the product was available.

Within a reasonable time, they arranged for the refund of the cash that was credited to my card account. On following up for the reactivation of the vouchers both by email and by calls to their consumer are, they continue to make promises to address yej issue within some time frame. They have consistently failed to meet those commitments and I am continuing to wait for their response so that I can procure these products using the expired vouchers.

Dear sir and madam, This is pravin kadam I am facing tv display issue within 3 months i was purchased CROMA LED FHD SMT 39.5INCH TV from croma showroom ghatkoper on 4 sup 2020 INVOICE NO SLA[protected] I am facing tv issue from December 2020. But I wait for cable operator if any issue from set-off bix and cable line or not but from cable operator side all line are clear. I am facing repetitive display problem then i realised need to contact croma service centers. I rasised complaint no MUM080221FS00129 on 8 Feb 2021 technician visited and he checked tv, he told me need to replace MOTHERBOARD or need to replace tv. We requested to him within 3 months we faced this issue we want only replace and even technician raised replace ment request but Nagesh Haire Croma:[protected] not ready to replace my TV. he told me you go anywhere replace ment is in my hand. We will replace only MOTHERBOARD only. Request to you take my request on priority and give me tv replace.

Purchased two Lenovo Legion 5i Laptops from Hyderabad Croma which is in Sharat Mall.

Employee from Croma provided specifications and based on inputs we purchase laptop. The details which he provided is, with the purchase of laptop, you get life time validity of MS Office.

Next day after the purchase, we are trying to active the MS Office and it is asking for License Key. So immediately we reached out Croma and explained the situation and they say "Once it is purchased, we are not responsible". This means, we purchased the laptop based on the wrong specification given by Croma Employee. We asked to refund the money and they are denying it. Customer care ticket was also closed without any resolution. Need help in resolving the issue.