Dakshin Haryana Bijli Vitran Nigam Complaints & Reviews

this is to inform you that i had a connection in the name of rajinder nath at address 1030/4 urban estate gurgaon. Its been more than 5 yrs since the connection has been disconnected. the people from department have taken the setup nd meter with them 5yrs ago but still the bill is coming. My all dues are clear but still every month i am getting this bill of very very high amounts. I have filled numerous complaints to the administration but nothing is done for me. please help me.

Complaint against Systematic Extortion by DHBVN Ltd through its Employees



Domestic Supply Customer DHBVN Sirsa TT 27/1327, Kartar Singh 515 Agarsen Colony Sirsa 125 055

Tuesday, 16 March 2010

1. The Worthy Financial Commissioner and Principal Secretary
Department of Power, Haryana
Civil Secretariat Chandigarh

2. The worthy Chairperson
Haryana Power Utilities
Shakti Bhavan Sec 6, Panchkula

3. The worthy Secretary Power
Government of Haryana
Chandigarh

Subject: Complaint against Systematic Extortion by DHBVN Ltd through its Employees

Sir
With reference to the above it is humbly submitted that on Second Saturday March ie on March 16, 2010 one employee of ht DHBVN descended on my door and wanted rupees 1050/- in lieu of a cheque which he referred as bounced one. On demand of any identity card, authority letter, the cheque in reference, or any other document in this regard he out rightly told that he could disconnect the supply connection, and that is how he could prove that he was an authorized person to collect supply bills of such person who pay by cheque and the cheques are dishonored by the bank.
Surprised, and finding no option I sought advice of three SDEs working with the HBVN, and I was suggested it was not in the capacity of such a person to disconnect without proving his identity or an authority letter duly signed by the SDE concerned. Secondly it was a second Saturday aof the month and there was no question of such a mischief by the DHBVN. However, all of them suggest me in unison that the customer care centre Sirsa may be contacted for further proceeding and payment of supply bill it is pending.
On the suggestions of my known to experts of the Nigam I reported the matter to the JE sitting at CCC who told me the name of the person as Mahender pal and they had sent him there to collect rupees 1050/- since the cheque for rupees 937/- had bounced. And if I could pay rupees 1050/- out-rightly my supply will not be disconnected, he added in a single breath. Moreover, before making payment I was supposed to explain in writing the reasons why the cheque had bounced. The billing slip when demanded was refused with the excuse of holiday on second Saturday which means office closed. In this way this person, with the connivance of the first one further added to my anxiety instead of listening me in a gentle way .
Absolutely baffled by this nasty scene I again consulted my known to people, and they somehow, being the employee of the same nigam, made it possible for me to make the payment, through one employee of the nigam working at Sirsa.
But here was another dastard act on the part of the three persons. They charged rupees 934/- as supply bill, rupees 27/- as surcharge, rupees 20/- for cheque bounce against a receipts number[protected] dated 13.3.10. for the supply bill purpose it is comprehensible but they have charged rupees 50/- vide receipt number[protected] as disconnection/reconnection charges whereas the cutoff date as shown in the bill was 23.3.10. Since the cut off date was 23.3.10, yet they have forced me to pay rupees 50/- simply for reporting the mater to other officials instead of paying an amount of rupees 1050/- through their one fellow who came to my house on the day it was nonworking. Therefore for the illegal collection of rupees 100-150 these three persons have harassed me, and for the payment sake I had to seek obligation of two SDEs and and JE who are per chance my known to. Otherwise they would have disconnected my supply on that day as they have proved their nasty act by charging me rupees 50/- extra simply to narrow the gap between the actual amount, and the amount they had demanded unofficially.
Pursuant to the above the issues are: why did the person come un-officially to my door to claim an amount of rupees 1050/- whereas the actual amount was rupees 937/- or so which much less than the demanded amount, why did not the JE address my complaint and rather further created the mess of the matter, and even corroborated the action of the lineman or so who came to my door, why did the receipt clerk refuse to accept the billing from my hand and received the same from the hands of an employee of the nigam sent by my known to people, and why I had to seek such obligation of my known to people whereas I have been a regular payee of all the bills and no bills over overdue so far since the installation of this connection, why the extra charges have been extorted on 13.3.10 since the cut off date was 23.3.10, and the last when will this villainy on the part of such employee cease. These issues, accordingly, need special attention of the every officer concerned with the cause of HBVN, and with the cause of common public in general who cannot pursue their grievance like me.
Moreover, within a week or so all the required documents pertaining to the above misconduct will be demanded/collected from the office of XEN Sirsa to support the above matter in the Honble High Court, if need be since it raises a very serious a public interest issue of extortion by DHBVN itself in a channeled way.
Therefore your good offices are requested to take cognizance the mater in particular so that the cause of the self esteemed customer may not suffer, and the nigam may not be desecrated at the hands of such vested interests.
Thanking you
Yours faithfully

Kartar Singh
Customer DHBVN TT 27/1327

Copy of the above to the following for necessary action:
4. The worthy Chief Secretary Haryana
5. Joint Secretary Power
6. General Grievance Haryana

SUB: Regarding correction in meter reading as mentioned in Bill No[protected], Dated[protected]. (Wrongly Taken/ Read By Staff)

REF: Bill No[protected], Issue Date –[protected], Bill Month – February 2010.


Respected Sir,

On the cited subject & reference, your kind attention is drawn on the facts that reffered bill, issue your good office for payment of electricity consumption, Meter reading NEW (9990) shown/ mentioned in bill, which is wrong, as on date current meter reading is (9007) only (Dated –[protected], As per the previous record from last 6 months the consumption quantity in unit (272, 501, 317, 417, 177, 118) , but in current bill is mentioned – 1288 units.

It is human mistake during the taken meter reading by your staff (May be read as 9990 instead of 8990), You are requested to look into the matter and do the needful as soon as possible and correct the bill amount for payment. Bill copy attached for certification please.

Thanking You.


(Santosh Kumar)
MOB : [protected]
House No: 18, Block No -20
Spring Field Colony, Sector 31
Faridabad
SF11-0596
K. No. – [protected]

I am residing in C62, Technical Paradise CGHS, Plot # GH61, Sector - 56, Gurgaon, Haryana. The eletricity is supplied by DHBVN and my society comes under servise of DHBVN Office, Kanhai Village, Gurgaon.
Usually, my electricity bill for bi-monthly cycle comes in the order of Rs[protected]. However in the current billing cycle (from November 2009 to January 2010), my electricity bill has come ~Rs 6500 (which is abnormal as per usage...

I have installed permanent meter on 12-Apr-09 and temporary meter got disconnected on the same day. Till date despite of several compaints, I have been receving the bills against temporary connection on average basis and permanent meter is yet to be regularised. I have visited the office - G14/Kadipur and met with the SDO a dozen times, but no action till date. Since last Apr'09, I have written a dozen letters to the SDO and still the account of old meter is not settled.
Whenever I met with SDO, he will direct to either CA or cashier to handle and the gentlemen were either out of office or else busy in handling the issues in nexus with touts. After a lot of follow ups, fortunately I got a chance to meet with the cashier & the gentleman suggested to deposit the receipt proof of the security deposit of old meter and it took 2 days to search in their record and confirm that the file lies with Kanhaigaon office and advised me to bring a TO from SDO, Kanhaigaon.
After 3-4 visits to Kanhaigaon office, I managed to get the TO and when reached at Kadipur office with TO, the CA at Kadipur office advised to meet with the dealing clerk who will prepare the documents. It is very pathetic the way the lady clerk is behaving with customers and without hearing the case, she advises to come tomorrow every time. After 2/3 visits, she paid a kind attention to hear the case and then one innovative idea came to her mind and she advised to bring PDCO clearance from JE since your old meter is not disconnected yet and refused to accept the TO which is an internal memo from the Kanhaigaon office to Kadipur office. I have met with the SDO on this harrasment and even the gentleman is helpless, since the people under him are not listening to his authority. In my presence, SDO called the lady and she is not even bothered to see the SDO and instead told SDO that she is taking her lunch and can't listen to him. After a long hurdle of 3-4 hours waiting, I have again met with CA and he requested the lady clerk to support. But all efforts are in vain and I returned to home with no progress after a series of visits to the DHBVN office.
We fail to understand that, while we apply for permanent meter connection and request for dismantle of temporary connection, why the authority not settle the old account and make good the permanent account from day 0 itself ? why consumer has to run from pillar to post for getting this correction made? We don't see any hope from the SDO office at Kadipur in settling the temp connection and regularising the bills against permanent connection and the last option left is to stop payment of the further bills and raise the voice in consumer redressal forum.

Suresh Kumar
Tel [protected]
480/ Sector-47, Gurgaon (Haryana)
Old K No. [protected]
New K no.[protected]

"I had made payment of my electricity bill using net banking.the amount has been debited from my account but not credited as bill payment,I had made complain to my bank they said that the payment has been received by third party.I also tried to contact the customer care of DHBVN via Email,as there was not any contact number for online bill payment enquiry. Still I haven't got any response from thier side."
Also, I had...

I had lodged complaint in Jan 07 for faulty meter reading since the period of Oct 06 onwards.DHBVN had inspected the same and verified that meter was faulty as it was working even when no Load was put .Therefore new meter was installed in Apr 07 after payment of 1750 rs. However even the new meter stopped working in July 07 which was promptly informed in July itself to DHBVN.DHBVN assured us to change the same immediately but finally changed...

Dear Sir,
my Electric meter no:CD-4350, Cat:DS, SubDiv:0G11, SBM No:N022 Consumer A/c No:AV01-0307 was found not working (running) since the first week of this month. I have reported this matter immediatly to DHBVN Cc at sec14 gurgaon. I have also sumitted Rs.740/- as chrges for the replacement of new meter on 6th Nov09 and the MC no is :31961/09-10. I am sorry to say that even after repeated request to all concern person there has...

Hi Sir,

I have filed an online complaint on DHBN webiste regarding the checking and replacement of electricity meter installed on the name of - Smt. Stayabhama Dixit , K.No. [protected], Sec 46 Faridabad.
This meter is running way to fast considering I have no heavy electrical equipments installed in my house.
To verify the erratic reading I stared keeping a check and got shocked to see that meter accounted 1 unit in just 1hr for one 12 watt CFL bulb.
Would request you to look into the matter and help me to resolve it.
Complaint details :
Complaint No. 22134164
Date: 19th Nov 2009

Regards

To,
The SDO,
DHBVN Ltd. Haryana
Sub division west, Faridabad
Haryana
Sub:- Excess Electric bill
Sir,
I am resident of H.no. 176A/30, Sharmik Vihar, Faridabad Haryana, It is stated that My Account No is AA-13-0746, in Sub Division West Faridabad, I have submitted my all dues and there is no pending bill against me, The DHBVN has sent a bill of amount of Rs. 35758.00 against the bill reading 7407 on date 12/09/2009, and amount of Rs. 37027.00 against the bill reading7437 on date 18/11/2009, While the actual reading in my residence Electric Meter is 611 on date 09/10/2009, and 686 on date23/11/2009 at 2:30 PM, Please do the needful in favour.
My billing detail is under
Bill no 8709020, issue date 12/09/2009,& Bill no 9228187 Date18/11/2009.
A/C no AA-13-0746,
F12/ Sub Division- Faridabad,
K. N. No [protected]

Date 24/11/2009

Thanking You
OMPRAKASH BAIRWA
H.No 176/A, Sector 30 Sharmik Vihar Faridabad, Haryan

DEAR SIR/MADAM
I ADVOCATE BOBBY H.NO. 141, HARI NAGAR, TIGAON ROAD, BACKSIDE SAI DHAM MANDIR, FARIDABAD, OUR TRANFORMER IS NOT WORKING FROM 11 P.M. 17TH NOV 2009 BUT THERE IS NO RESPONSE FROM DHBVN TILL TIME 5 P.M.[protected]. AFTER COMPLAINT AT KHERE PULL OFFICE NO PERSON TILL TIME COME AND SEE TRANSFOMER OUR TRANSFORMER IS COME UNDER KHERE KALAN OFFICE MR ASHUTOSH IS SDO OF OUR OFFICE WHEN I TALK TO HIM HE SAYS I WILL GIVE ORDER TO SUCH & SUCH PERSON FOR REPAIR.HIS MOBILE NO.[protected]. HERE IS NO ELECTRICITY IN OUR HARI NAGAR. LOOK INTO MATTER AND CORRECTIVE ACTION.

SENCOND COMPLAINTS IS THAT WE ARE GEETING ELECTRICITY FROM MORE THAN 1/2 KM DISTANCE WE NEED ELECTRICITY POLL IN OUR COLONY I COMPLAINT ON THIS MATTER SO MANY TIME BUT TILL DATE NO ACTION TAKEN WE HAVE MORE THAN 200 ELECTRICITY CONNECTION IN OUR COLONY. BUT NO SINGLE POLL THIS HARI NAGAR IS MORE THAN TWENTY YEAR OLD ELECTRICITY CONNECTION BUT NO POLLS IT SHAME FOR DHBVN

BOBBY ADVOCATE

[protected].

Manjeet Singh
2660 Sec- 49
Sanik Colony
Faridabad.
November 17, 2009

Xen Operational Division
Dakshin Haryana Bijli Vitran Nigam
OLD FARIDABAD

Subject - Irregularity in Electricity Bill
A/c No: TT 12-0937-Y
Manjeet Singh

Dear Sir

With reference to the above the undersigned would like to bring in your kind notice that he has paid various visits and given request vide letters dt[protected],[protected] and[protected] to your SDO subdivision IV to regularized/reconciled the bill but no heed is given to our request.

Undersigned hereby informed that all the bill raised against the above A/c No: were paid and you will find on checking your record that the bill paid will be equal to the unit consumed from the date meter installed.

Undersigned wants to draw your attention that the irregularities in the bill are due to merging of another Bill of A/c No-25T-1194. Undersigned ready to pay an appropriate amount if any due against him.

Meanwhile you are requested to please charge the bill as per the unit consumed till the matter is solved/redress.

Please look in to the matter and regularised my A/c. So that undersigned should get right bill in future.

Thanks
Sincerely yours


Manjeet Singh

Dear Sir,

I am owner of H No. 386 sec-55 we have got the bill last month in which the meter has jumped by 1000 units due to whcih the billing is of very excessing amt do nt know where to go and where to get help from there is no online website as well please help me with the same.

regards
ALOK JAIN
+[protected]

Meter /A/C No. 0G21-AB12-0439

Request for revision of Electricity Bill # 00520 dated 18.8.09.

I am a registered consumer (K-[protected]) received a bill for Rs. 87,197/- in which the net energy charges (SOP) 39511.40 and net ED charges (Electric Duty) is 47685.60. It is very difficult to understand the calculation on the basis of Electric Duty charges as per the previous bill dated 7.6.2009 SOP charge was 23781.48 and the net ED charge was 511.52. The amount mentioned in the present bill as ED charge is very excessive and it is not in proportion to the SOP. The maximum ED charge should be somewhere in hundreds and not in thousands. Please rectify the same on an urgent basis.

Dear All,

This is regarding the complaints logged with electricity department.

I have registered complaints regarding low volt transformers in Bassabada - Old faridabad. Transformers which are located in our locality is of low voltage due to which even a single 25watts CFL does not work leave apart fans & water coolers.

How do people live under such pathetic condition when basic amenity like electricity is not available., Please do something for immediate response as it a very serious issue as students are approaching with their boards examination & winters are approaching when days are short, need for electricity goes up.

Contact no. :[protected]

Sir,
Received a bill of staggering amount of 38, 387/- (Thirty eight thousand three hundred and eigty seven) Which is quite high I have been using the same equipment as early nothing new has been added which can increase the electricity bill. I have not received such a high bill for the past many years. I am also enclosing the photo copies of the bills as hard copy. There seems to be major error cropped in resulting to such a inflated bill.

Would request your kind authorities to look into the same and rectify this error at the earliest enabling me to pay the correct bill.My Mob. [protected]

Yours faithfully,
(Rahul Krishnatray)
Block-2 Spring Field Colony Faridabad
A/C No. SF1100877
K No.- [protected]

R/Sir,
I have applied for pan card, it is also dispatched 2 times by your good office (on pan status bearing no. [protected]), but i have not received yet, please sent the same on following address:
Smt. Neelam LDC
O/o Xen OP City Divn, DHBVN , BTM Road Bhiwani.
Thanking you,
Yours Sincerely,
Neelam LDC

Hi,

I had made payment of my electricity bill using net banking.the amount has been debited from my account but not credited as bill payment,I had made complain to my bank they said that the payment has been received by third party.I also tried to contact the customer care of DHBVN via Email,as there was not any contact number for online bill payment enquiry.I had written 3 Emails to the address provided, to contact the customer care of DHBVN.But I haven't got any response from thier side.

Please suggest.

Dear Sirs,

I am a resident of Gurgaon and I have received an electricity bill for Rs:4890 whereas the meter is showing only 84 units!!!!. The counter person is conveying me to pay the bill now and is suggesting that if any excess amount made will be adjusted in the future bills. As the DHBVNL is charging Rs 2.63/unit upto 40 units and thereafter upto 300 units at the rate of 3.63 rupees, the excess will be adjusted in the due course of next 30-35 months!!!!!!!!, if at all any adjustment is made by the DHBVNL. If there is any outstanding in my bill it can be only about 150 rupees and not Rs 4890.

I request all the concerned officials to look into this matter and resolve the same.

With regs
Arun

Dear Sir,

I would like to inform you about the un authorised power connection at parks in Ashoka Enclave-III Faridabad.

All the three parks have illegal power connections, two of them are even using illegal power to run boosters / water motors and extracting water illegally to be wasted in parks.

all the parks have halogen lights installed for lightening. (facing house nos. 24 to 39)

I'll also inform senior officials seperately about this gross weastage of public resources and illegal usage of the electricity.

Regards.

Puneet