Dakshin Haryana Bijli Vitran Nigam Complaints & Reviews

Property Address: House number 362, Sector 40

Account Number : 5D12 - 0152
K.No: [protected]

1) A payment amounting to Rs 11104.00 was made on 25/09/2008 with reference number as G26GD120152 which is not reflecting on this account. Please find this payment out and add to our account.
2) The property was closed form last one year approximately and thus provisional billing was sent on the basis of previous consumption.
3) Now the property is open, When the meter reader visited the property the meter was found to be slightly burned and thus was taken away by him.
4) Please correct the bill according to the last reading on the burnt meter, recalculate the bill and advise of the refund amount.
5) Once the bill is recalculated on the actual consumption, we will apply for new meter to be installed at the above said property.
6) We visited the Kanhai gaon branch and was promised that this will be taken care of, however is still not done and the account is shoeing outstanding balance of more than eight thousand rupees which is incorrect.

Please recalculate the bill on the basis of actual consumption, add the payment of 11104.00 made on this account and advise of the final bill as soon as possible.

Please provide the grievance number for this complaint.

Thanks
Seemant Kalra
On behlaf of Girish Anand.
362/40 Gurgaon.

I am a resident of South City 1 in Gurgaon. This month's bill, the last date is 14th March, I went to Bill Counter on 7th March. There it was clearly written that it accepts Cash also. My bill was even less than Rs 1000. The Cashier/Clerk refused to accept my bill, saying that he will accept only cheque today! He said, it is simply inconvenient for him to take cash. He was simply not feeling like accepting cash, which is ridiculous.

My complaint is about the procedure here? How can the person refuse to accept the bill. It is nothing but creating mistrust and inconvenience to consumers. It was his job, duty and responsibility to accept the bill in whatever form (cash or cheque) consumer is comfortable. This bill counter is in Sec 31 Market, Gurgaon.
Hopefully, this matter would be taken care and the process would be improved to build more trust and flexibility between the DHBVNL and its consumers.

I RAJESH KHANNA LIVE IN PLOT NO.141, HARI NAGAR, BACK SIDE SAI DHAM MANDIR, TIGAON ROAD, FARIDABAD ( HAHAR PAR). OUR HARI NAGAR COLONY HAVE MORE THAN 300 ELECTRICITY CONNECTIONS AFTER DEPOSITING A HUGE DEVELOPMENT CHARGE, OUR AREA IS WITH IN LIMIT OF NCR ( JUST 20 K.M. FROM NATIONAL CAPITAL DELHI) WE ARE CUTOMER OF DHBVN FROM LAST TEN YEARS BUT TILL DATE DHBVN IS NOT ABLE TO PROVIDE US ELECTRICITY POLL FACILITY. THIS THING IS VERY SHAMEFUL FOR OUR NATION ( INDIA) IN WHICH WE SAY WE ARE RAPIDLY DEVELOPING CONUTRY BUT AFTER TEN YEAR DHBVN NOT ABLE TO PROVIDE US POLL FACILITY WE GET OUR ELECTRITY AFTER GETTING HALF K.M. WIRE. ITS SHAME FOR DHBVN IF THIS DEPARTMENT HAVE ANY TYPE OF HONESTY THEN DO NEEDFULL OTHER DONOT THING ABOUT GROWTH OF INDIA. BECAUSE ELECTRITY IS BASIC ESSENTIAL NEED OF PERSONS . ITS ALSO SHAME FOR OUR GOVERNMENT DONOT COME TO US FOR VOTES.

Dear Sir,

I have come to know that the electric meter no. 205296 (single phase) purchased by me for Rs. 820 vide C/R 5562 dated 6/01/09 (duplicate copy enclosed for ready reference) has not been installed at my house as yet, although the testing fee of Rs. 100 had already been deposited in your office vide C/R no. 269/0075050 on the same day i.e. 06/01/09. As neither the Jr. Engineer concerned nor his assistant (some Duli Chand) was available on their seats in spite of my wait for over an hour, you had graciously asked me to put the above meter along with the cash receipt of testing fees of Rs. 100 on your table to get the needful done. I presume that the meter might not have been received back after testing in your office.
It is, therefore, requested that your worker may please be directed to contact Sri Jai Bhagwan Sharma, post master, (tele:- 249215 mobile [protected]) whose house is in front of my house, as the key of the main gate of my locked house has been left with him for this purpose.

Reminder
Kindly refer to my regd. letter dated 22-1-09 regarding replacement of the defective electricity meter at my residence in Raliawas village. I am sorry to inform you that the single phase defective meter has not yet been replaced. On personal contact by my representative in your office it was told that the store keeper was on leave for two three days and the meter would be replaced on resumption of duty by him.

After formation of the Nigam the working should have been improved and moved fast, but in practice I am yet to see some perceptible change. I therefore once again request you to please look into the matter personally and get the needful done at your earliest convenience.


M.L. GAUR
(Retd. Dy. Secretary, NDMC)
House No. 18-A/45, Ground Floor,
Ward No. 1, Mehrauli, New Delhi-110030
Tel:[protected]
Mobile No. [protected]

Sir,

This is to bring into your kind notice that from the last 5 months I am running to DHBVN office due to wrong reading given on the bills and consumed Units are more than our average units.
I already gave a application to correct the reading of on your bills and hence DHBVN Staff visited to our residence and checked the reading and meter and found it Ok and send the actual reading to the office.
And when I received the next bill, there was same mistake in that. DHBVN staff only carried forward the reading as it is in computer record and send me the inflated bills
Again after that our next bill in which the same Meter reading problem was there.

But regret to say that even after so much exercise done by me, The Deptt. is still making errors and now the Meter bill of Dec, 08 amountng to Rs 14451 for units consumed as 478.
we ahve been visiting the dhbvn office and even met SDO in the sub division F31-SDO I/A/B/GARH.

So I request you to please forward my request to check all the previous readings and payments done by me.
Hoping for a favorable response ASAP.

Thanking you,


SH MEENA MOHAN
HOUSE NO-968, SECTOR-9
FARIDABAD-121006.

The New metre was installed by DHBVN at C 1/300, Palam Vihar, Gurgaon in Sep 08.Which got out of order in a week. I complaint the same but no action is taken till Dec 08. In DEC 08 I received bill of Rs 2226.00 for one month on avg basis.On contact official instruct to Pay whatever bill has been sent by them.

If metre is faulty and not working right from installation where is consumer fault. Whenever issuing average bill without considering fact of the area, uses, equipment etc.

Will authority hear this case and give some relief.

In the energy meter installed against the above A/c No at my residence (H No 93 Housing Board Colony Sector 7 Extension Gurgaon) the reading was not visible. Dakshin Haryana Bijli Vitaran Nigam Limited started the billing on average rate and sent a Bill of Rupees 8440.00 on 11/09/ 2008 which I had paid. Again another Bill of Rupees 4605.00 was sent on 13/11/2008.
On Receipt of the Bill I had approached the office of the Assistant Engineer of DHBVN Sector 4 Gurgaon and lodged a complaint. The Assisstant Engineer directed his staff to check the reading and accordingly correct the Bill. The DHBVN personnel checked the meter and submitted a report stating that the reading in the Meter is not visible however the meter is not brunt.
Based on the report the Assisstant Engineer had told me that the energy meter has to be chaged. When I requested to change the meter he had asked me to deposit an amount of Rupees 1750.00 towards the changing of meter. I had protested for depositing the money because the meter is not in my custody. It is installed on the electric pole outside my house. However because the DHBVN is charging the bill on electricity on average basis therefore I deposited the money for change of meter. DHBVN has chaged the energy meter on 20/11/2008 and told me that the defective meter will be checked in their lab. Accordingly they will correct my electricity bill. Considering that the DHBVN will be correcting my bill after changing the energy meter I had not paid the bill raised on 13/11/2008.

DHBVN has sent another bill of Rupees 8710.00 on 22/12/2008 without any correction. I had again approached DHBVN to get necessary corrections in my bill. After lot of arguments the DHBVN has done some correction in my bill without justifying the corrected bill.
I beg to the consumer forum to,
a) Direct the DHBVN to correct my electricity Bill once for all and give me the total details of charges levied on me.
b) Reimbursre the extra amount they had charged from me.
c) Reimburse the amount of Rupees 1750.00 which was charged for changing of meter since I have no control over the meter installed and the defect in the meter was not due to any fault of mine.
d) Direct the DHBVN to suitably compensate me( Minimum Rupees 5000 per visit to their office) for the
time I had to spend for getting the bill corrected.
e) Direct DHBVN to suitably compensate for the mental harassment I had faced for getting the bill corrected and running from one person to other.

we've got a lot of problem regarding electricity bill in our area, dharuhera, rewari, haryana,
we don't get adequte bills, and if we file complaints regarding that, they don't even listen to us, yesterday only they took out meters and ask to pay the bill as it is, mine was rs.6400, which shold hav been apprx rs.2000 acc to 553 units consumed, n today only we gave them rs6400 after which they put my meter back, this is not only my problem but is probelm of whole area, they don't even listen to us regarding this problem.please help me out.

Dear Sir,
I am having ac no CT01-4653-n in G-13 new colony branch Gurgaon, my bill reading is noted wrong by ur side i already paid my previous amount and my i'm getting my current bill with some other reading.
I also complained for that but no one in your office want to listen they asking for bribe which i dont want to give. Plz its my request to you that you solve this at your end.
Pls do the needful..
Regards,
Ashok Kumar-[protected]
Sachin Tomar-[protected]

Sir,
REG a/c No. DD-1531, Chatar Lal
Sub Division F32-No1 B/Garh
Please refer to above I would like to inform you that today I received the bill for Rs3995/- where status of the meter has been shown as ` F ` and previous reading of dated 07.08.2008 has been shown 16321 and as of 07.10.2008, 966 where as present reading as on today i.e. 22.10.2008 is 17042 at 8.20 P.M. and meter is in perfect working order.
My previous consumption detail is as under:

Sr. Bill Month Units consumer Meter Status
1 Aug 08 936 ( 4 months ) O
2 June 08 200 N
3 Apr 08 335 O
4 FEB 08 256 O
5 Dec 07 420 O
6 Oct 07 599 O
7 Aug 07 484 O
8 June 07 659 O

In the light of above consumption I humbly request that error in my bill be corrected and if there is any fault on my side you may penalise me and if there is any miscreant official at your side he may please be booked for lapses

Thanking you

Yours faithfully,

Chatar lal
H No.119, ward No. 4, Punjabi Mohalla, Ballabgarh

Bill for the period of 19 feb 08 to 19 april08 (bill No- 03414) for Rs.3616 paid by me on time but when i got next bill for the period of 19 april08 to 19 june08 when i saw previous bill also add in that current bill. i went to sector 4 gurgaon office and said to office please change my bill amount i have already paid my previous bill. She recognise and make changes on bill manually and said pls pay only current bill that was Rs.2703 then i paid that amount but now i got bill for the period 19 june08 to 25 sept08. I am very surprised that bill for the period 19 feb08 to 19 april08 Rs. 3616 again showing unpaid and its include in current bill amount.. I am very surprised why they are doing again and again. I havent time to go again
again to electricity office for same problem..

why they are not updating my bill... Pls do the needful..

Regards
Jitendra
[protected]

Hi All,

Its been 2 months that we are facing a problem of shortage of electricity. In 24hrs we are getting the supply for 4-5 hrs only which is really difficult to survive in summer days. Kinly look into this on priority and get back to us for any help.

Thanks
Sonika Aggarwal
6/430, khatri wara, old faridabad
[protected]

Address HNO 877 Sector 23A Gurgaon. We applied for Three phase meter in first week of July and make the payment on 28th July 08. Its almost one month, but no activity from DHBVN Officials. Very Poor Service. When we use to enquire about this they just say Ho jayega na jab number aayega to ho jayega Is this the way to talk to a consumer
I request you to please do the needful ASAP.

The service book of the above named official was sent to DGM, M&P Divn. DHBVN Faridabad through Speed Post vide No. EH09954791, dated 9.04.2008 but the same has not been delivered till now i.e expiry of more than three months.
You are requested to look into the matter for early action please...

R/Sir,
I Nathi Singh, JE working in the office of DGM/M&P Divn. Faridabad. I am going to retire next month but the service book which is speed posted from Hisar to faridabad is missing the speed post no.EH[protected]IN. You are kindly requested to serch the service book as soon as possible please.
thanking you

Nathi Singh