| Address: Vadodara, Gujarat |
My VC No; [protected].
I recharged with Rs.350/- vide Trans ID: RI[protected] Dt: 31/10/2014 11:20 PM which is confirmed by Dish TV vide their SMS & mail. However, so many channels vanished aeration. I immediately send SMS by my Registered Mobile Number (RMN) "CALL ME" on 57575. SMS Charges of 3/- deducted. NO RESPONSE. Than I lodged complaint with CEO DishTv as well as their Complaint Forum. Copy Of The letter as follows:-
" subscriber Request
Name: DR.ANIL PANDEY
VCNO: [protected]
Mobile: [protected]
Category2: Not able to view channels
EMailText: • I recharged on 31/10/2014 with Rs. 350/-.
• First, Rs. 21/- was deducted instantly on the name of processing.
• I send message “Call me” on 57575 from my RMN on 1/11/14 11:23 AM
“NO RESPONSE” till date & time while Rs. 3/- paid for sms.
What a quick service?
• As soon as I recharged, various channels vanished. Details as follows:
1. Sony
2. SAB
3. Aaj Tak
4. Sony pal
5. Sony max
6. Sony Max2
7. CinemaTv
8. Dish Box Office
9. Dish Box Office 2
10. Sony Pix
11. HBO
12. SudarshanTv & IBN7 (while these channels are in my existing pack but not viewed since more than 1month) and so many other channels too.
All above channels 1 to11 were viewing by me before the RECHARGE.
I do not find any suitable reason for the above unjustified act.
I had never selected “All Sport Pack” but my pack was “Super Gold Pack”.
I am sincerely thinking about discontinuing Dishtv & planning to switch over to some other DTH company, if I am not getting quick favorable response along with refund of the charges collected for the vanished channels, restoration of channels, reverting Rs. 21/- and Rs. 3/- mentioned above.
Call me urgently on my RMN.
- Dr Anil Pandey V C No. [protected]"
Instead of solving the problems DishTV deactivated my Veiw Card (VC) no: [protected] from 04/11/2014 11:30 midnight. Again I send SMS CALL ME to 57575 and [protected]. Again "NO RESPONSE". Than I called their 24X7 customer care Nos.[protected] /[protected]. I hold the Telephone for more than 12 to 15 minutes, listening their sweet advt. "Sab par Dish sawar hai" & "kindly wait represantative will be attending you soon". on 4/11 00:30 hrs & 5/11 08:30 hrs." Without attended. Will you help me in this matter & help me refunding the charges for the days NOT veiwing the channels/ deactivation of VC/ money I spend on SMS & Telephones.
- Dr. Anil Pandey, Vadodara cell: +91 [protected]
Aug 14, 2020
Complaint marked as Resolved
Thanks for voicing your concern. We wish to inform you that IndiaCast channels like Colors, UTV Action, UTV Movies, Bindass, Comedy Central have been added to various base packs with Colors HD! Sony channels may still be viewed at nominal cost (a la carte) by calling customer care.
For any further clarifications, please drop us an email along with your VC no. at [protected]@dishtv.in.
Regards,
Online Team
Dish TV