DTDC Courier & Cargo Complaints & Reviews

My package V76677479 is out for delivery today (16th Aug) since 2 PM but no-body called until 6 PM where a blank call came with nobody speaking from their end. After that they just marked it as "Couldn't attempt"

Ordered some time sensitive plant seeds from Seed2Plant per DTDC tracking # R60424395. Items reached Coonoor, Tamilnadu on time but one Mr. Balasubramanium did not deliver for 2-3 days after receipt-excuse: Road under construction, raining etc.?
Also when after several phone calls came to deliver the package started calling me names like 'cranky, ' 'why these people order Rs.10 orders and I have to come all the way to deliver these cheap packages" and words to that effect! Also claimed to be working for DTDC for past 30 years.
To avoid furture abuse by delivery people like Balasubramanium will avoid ordering items from vendors that use DTDC

Hi Team,

I have booked my parcel delivery from Chennai India to Southall UK through DTDC app. 2 weeks ago.

My Parcel got stuck in Chennai office with no further update. I have been chasing an admin person (+91 [protected]) with no progress on my shipment. I have not included any prohibited items and have included only
my Ayurveda medicine and I have provided a doctor's prescription to the Pick up executive specifiying my Passport number, list of medicines prescribed by doctor along with the receipt amount. Now I have been told that the prescription is not provided and it is lost by the pick up executive.

Then the admin person is asking me to separate the parcel, as ayurveda medicines cannot be sent along with clothes. When I enquired UK DTDC office, i have been told that I can carry medicine together as long as it has valid prescription from the Dr.. As of now there is no progress on the shipment with no updates. Please help me to ship my parcel without any issues.

Please note: Pick up person did not arrive as per the schedule and he cam e at 7 O clock in the evening and he was very rude and sarcastic, he mentioned why did you book this parcel through app and you should have booked with us directly at even cheaper price. He also mentioned, your shipment will not get though it will get stuck somewhere else, keep a track of it.

Why he did not hand over the prescription to DTDC team ?
Initially I have been told we cannot send the parcel without Prescription ?
After sharing the Prescription soft copy, Why I have been asked to book another parcel to send the medicine separately?
As per instruction, Pick up person must verify the items before he pick up the parcel and remove the restricted items from the pick place which did not happen ?

I have gone through tremendous stress due to multiple follow ups and there is no courteous to give an update on the progress and there is no patience to answer the customer queries.

Overall all I have lost time, money and peace by booking a parcel with DTDC service.

My Consignment number would be N40001847

[protected]

My parcel vide awb no. D75100903 till yesterday it was showing a mis-route, complaint lodged with ticket no - 8773557 and just now I tracked, it is at Surat airport, what is happening?? How can your service be so pathetic?? Screenshot attached of tracking and complaint acknowledgements.

Shipment X[protected]
Food item was ordered on 7th Aug' 23 from Bangalore which has reached Kota on 10th Aug 23, but not yet delivered. the tracking status showed "RECEIVER REFUSED DELIVERY", which is a false statement. complaint has been raised to CC of DTDC on 11th Aug' 23 asking for resolution and evidence of denying delivery, but no response except one email response. we are not even contacted once during this period. The DTDC Kota branch is good for closure, a dent on DTDC brand. Useless Kota team of DTDC.

I did a speed post on DTDC on August 10, 2023, from Erode to Coimbatore.
I have to receive the courier on August 11, 2023, but from the DTDC side, it shows the parcel delivered, but I have not received it yet.

consignment number C36691970

Please take this as an important opportunity to give priorities at the earliest.

Book my package as on 08.08.2023 at deoghar but on same day they not dispatch material. Next day move the material, after that they dispatch material to dhanbad, they take more than 1day, now they dispatch material at asansol, after that the not responding not in call or mail. And they always make same reply.

Hi I have a shipment from Hyderabad to Chennai my tracking number: H37884683 I was frequently tracking my shipment now it's showing shipment not delivered- reciever not available. 1st the shipment was delayed by 3 days I didn't receive any call from the DTDC courier service about delivery how they update as reciever not available. Kindly help me with this as soon as possible

I dispatched a crucial document to the client via DTDC on the 6th of July, 2023. The tracking number for this shipment is U24650211. However, as per the client's feedback, they have not yet received the document. Surprisingly, the tracking status indicates that the document has been delivered. It has now been over a month since the dispatch. I have reached out through email and made two phone calls to customer care in an attempt to resolve this matter, but unfortunately, I have not received a satisfactory response. The content of this letter holds significant importance.

I dispatched a crucial document to the client via DTDC on the 6th of July, 2023. The tracking number for this shipment is U24650211. However, as per the client's feedback, they have not yet received the document. Surprisingly, the tracking status indicates that the document has been delivered. It has now been over a month since the dispatch. I have reached out through email and made many phone calls to customer care in an attempt to resolve this matter, but unfortunately, I have not received a satisfactory response. The content of this letter holds significant importance.

N our case the shipment weight is exactly different for the weight of one saree missing. The booking weight is 2.25 kg. and the same at the end point was only about 1.5 kg.

Also per the booking office, the tape they applied was tampered with and a transparent tape applied which was never used by the booking office. This is confirmed by mr.Sekar of the booking office and same has been communicated several times with the regional managers.

Again the end delivery office had no reason to hold the package overnight in their office. The parties were present in their residence and was available. They never received any intimation from the entrance security about the delivery at any time. Without this intimation, the delivery office sent out message as party not available. Neither they attempted to call the receiver's cell phone which was indicated in the address field in bold to notify for any delay or non availability.

As a sender i had to track down various centers in bangalore and finally found the delivery office phone no. When i contacted, a lady picked up the phone and as soon as i mentioned that the package for Binnypete area is not delivered inspite of the party at residence, she abruptly hung phone asking me to send message. I had to send multiple messages and called again to enquire about the package and finally she said package was with her and it will be delivered in a rude manner. The same response was provided to the reciever when tried to contact this person when i provided the phone no. She was rude and abruptly cutting our phone,

Not sure is this the customer service a reputed courier company provides. NO attempt of delivery at the prompt timewhen the package was booked as premium, NO intimation of who to reach when package not delivered. No calls to the receiver or sender when not delivered, When customer reach out with their own effort of tracking a rude response.

At this point I would like to know the investigation process that was made in the bangalore office and the outcome of the investigation done with the shipment and delivery office in Bangalore.

I am currently residing in Kochi, Kerala and there was a parcel booked from my hometown West Bengal on 10th July 2023. Tracking ID "F31195017". Upon not receiving any intimation or call from the courier service I tried tracking my package and came to know the same has been returned to origin.

Upon enquiring why the same was returned without any delivery attempt there was no explanation or answers provided. The delivery address provided is correct to the point and we have received previous DTDC orders also using the same address. Now and again it has been told from the initiating Branch in Baharampur that this is not local and we are not aware of why this is returned back to us. Is this the way a courier service company act??Tried contacting your call centre at [protected] multiple times during this period but at all times after asking to hold for 10-15 minutes to connect with executives the call automatically gets disconnected. If there is no support system available why are you even sharing keeping these numbers and scamming people of their valuable time?

Its been almost one month and I have been mailing them since Week 1 and there still has been no single response or proper communication.

Would request atleast to acknowledge the reason and either re-send the package without any additional cost or refund back the amount made for the delivery in first place. Lodging a complaint here after DTDC has turned on a deaf ear and is not providing any response.

महोदय,

निवेदन इस प्रकार है कि, मुरादाबाद (उत्तर प्रदेश) में M/s Chhaya agency (Dushyant Kumar) के नाम से एक DTDC channel partner का booking counter चल रहा है जिसका पता RAMGANGA VIHAR PHASE 2, MDA COLONY, MORADABAD, UTTAR PRADESH - 244001 दर्ज है।

परन्तु यह व्यक्ति अपने बुकिंग स्थान के साथ साथ किसी और स्थान पर किसी दूसरे व्यक्ति के साथ अनाधिकृत व्यवहार के ज़रिये पिछले 2 वर्षों से निरन्तर अनाधिकृत रूप से बुकिंग करवा रहा है।
जिसका पता है - विवेक कुमार जैन, जैन गिफ्ट हाउस, ए एल 10/2, सुगन्ध स्वीट के बराबर में, कांठ रोड, मुरादाबाद।

यह दोनों व्यक्ति DTDC के नियम एवम् शर्तों का निरन्तर उल्लंघन करते आ रहे हैं।
जिसकी नियमावली में साफ़ तौर पर लिखा होता है कि अगर कोई चैनल पार्टनर ऐसी किसी कृत्य में पकड़ा जाये तो उस पर ₹25000 का दंड किया जाता है

आशा करता हूँ कि आप इन दोनों व्यक्तियों के ख़िलाफ़ ठोस कदम उठाने का कष्ट करेंगे और DTDC के नियमों के अनुसार दोषियों को दण्डित भी करेंगे।

इस पत्र के जवाब और उचित कार्यवाई का इंतज़ार करता एक जिम्मेदार नागरिक

धन्यवाद

I have booked an order on 4th of july from instagram account DEMODA...and from 6th of july onwards...i am continuously getting themsg from shiprocket

Cheers!! Your order from Demoda is packed and ready to move out. You can find the order details below 👇

Order ID: *DD853*

Item(s) Included in the shipment 👇
*Cases*

Order Amount: *₹1000.00*

Payment Mode: *Prepaid*

And today is 7th of aug...still no order delivery...plz solve this issue...i dont want this type of service

My consignment number is D61967199
My order was supposed to come by 2nd August but DTDC services sent me a message that my address was wrong even though it was completely right and other online parcels are asking delivered at the same address. They have still not contacted me even after several trys .
My address update is :
Plot no. 2, crownstays service apartment and pg, Lokmanya colony, kothrud, Pune, Maharashtra
Pin code : 411029

Ref No 95587166.We have received a damaged and unsealed parcel on date 04.08.2023 which had Thermal Paper Rolls for Adarsh Service Station Petrol Pump of IOCL company at Raipur Rani Distt Panchkula .On the package a quantity of 15 rolls were mentioned but we have received only 10 rolls and 5 rolls were missing.Also we asked the courier boy to write down that he’s delivering an opened parcel with missing items but he denied to do that and ran away.His name is Beant Sharma from Ram Mandir, Paryaganj Ambala branch .This was the 3rd-4th time that we’re receiving the parcel with missing item.
We request you deliver the missing rolls at the earliest .Kindly take a strict action against them and make sure that it will not be repeat again otherwise we’ll raise the complaint to the consumer court and also note that we have raised a written complaint against you to the higher authority of IOCL already.
For better clarity we have attached the images o[censored]nsealed parcel received.

I had sent a courier from Bhuvaneshwar to Hyderabad using DTDC with tracking number D70016165. Since Jul 17th there has not been any movement. Their customer service keeps saying they do not know where the package is and some backend team will call and update. But nobody calls. They have about 9000 unresolved tickets on this site. How do they still have a licence to operate? I strongly suspect they are stealing packages to sell online.

Sir/Madam,

This is to inform you that I have send a document on dated 1st Aug '2023 from MALDA to BOLPUR(WEST BENGAL) by DTDC Courier Docket No:-K62439904 .On 3rd Aug ' 2023, The above said courier showing SUCCESSFULLY DELIVERED at 1940HRS by DTDC BOLPUR BRANCH. But till now consignee has not received the same.

I like to ask you how the above thing is happened?, without delivering in customer hand DTDC Courier showing delivered?, how is it possible without showing any name in POD Copy or Receiver's signature?Infact TIME 1940HRS(SEVEN FORTY PM)is also mentioned without delivering it, how?please clarify...

As I know DTDC is a trusted brand in all over india but due to DTDC BOLPUR frenchisee who used to Defame DTDC Reputation in WEST BENGAL by showing DELIVERD at 1940HRS the courier by manipulating in system without delivering to the concerned person.

This is not happened First time, it is happening since last 3 months, i am fed up with the above said DTDC BOLPUR frenchisee, he does not want to listen anything else, after that I have written the above said matter.

Kindly take immediate action against him otherwise Customer will prefer some other courier who are also providing good service, why should they depend on the MANIPULATOR like your DTDC BOLPUR BRANCH FRENCHISEE .

THANKING YOU

Regards,

DEV ENTERPRISE

MALDA(WEST BENGAL)

I would like to inform you that I haven't received my item - D70585398

Everyday morning I receive message like item is out for delivery, but by evening I receive message like item couldn't be delivered due to restricted entry - it is happening from last few days, very pathetic service

No delivery person called me & there has no restricted area in my address, it is my humble request kindly deliver my item in below mentioned address

79/A Bechu Chatterjee Street Kolkata - 700009

If any help needed from my side, feel free to call me at [protected]

It is my humble request kindly deliver my item within today evening, it is very urgent.