[Resolved] Eureka Forbes — Servicing of Water Filter | |||
The Aqua Guard Nova water filter (from Eureka Forbes) installed at my residence is under AMC. It went faulty on 28th May and a complaint was lodged the same day. I was informed that the machines PCB has gone faulty and it would be replaced with in 24 hrs. Nothing happened. On 4th day an old, rotten and junk PCB was brought and replaced. No control works and music runs non stop. Best part is it doesn't filter as well and best part was that bang came a SMS from Eureka Forbes - the pcb has been replaced and the complaint has been closed. On 6th May another complaint on same reasons was logged. Till then nothing has moved - neither any one called nor any one visited. Daily a call is given to standard eureka forbes complaing No 39883333 and same answer - it would be done within 24 hrs. No escalation system works, no one responses and nothing moves in Eureka Forbes. When the AMC was due, each minute a call was being received and they made me do AMC for 2 years. Reason given was that you will not have to worry for next two years by spending a little more. What next???? I want to go to customer court. Was this information helpful? | |||
Aug 5, 2021 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
Contact # - [protected].
Hi Ravi,
Thank you for sharing your contact number with us, we have made a note of it. Our customer care executive will get in touch with you and resolve your issue at the earliest.
Regards,
Eureka Forbes Team
Thank you for sharing your contact number with us, we have made a note of it. Our customer care executive will get in touch with you and resolve your issue at the earliest.
Regards,
Eureka Forbes Team
Hi Ravi,
We have received feedback from our service team that your issue has been resolved. Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team.
We have received feedback from our service team that your issue has been resolved. Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.
Regards,
Eureka Forbes Team.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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We are sorry to hear about your experience and regret the inconvenience caused to you. We request you to give us another chance to serve you with the best we have. Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest. We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team