Flipkart Complaints & Reviews

I ordered courier bags from flipkart and the items was not delivered statues showing shipped. I waited 10 days and i tried to cancel my order. Surprisingly there is no option to cancel and i called four time customer care to cancel my orders. But customer care people told that there is no option to cancel the order so my orders will not get cancel. The ordered items are not delivered and my payment was not refunded.

I am also a business customer of flipkart, i know what are the actions they take if a business customer commits policy violation. But what about the flipkart they self they are not following their policies.

I will not leave this matter here...

I have order a geyser but still last 2 days scan is not updated from the shipping partner and they have given a fake comment within 24 hours order will be delivered. Very worst experience also i will give negative rating on play store and also share to my friend to mark helpful and like the negative rating that it will impact ur business strategy... Order is near to my location why last from 13 march no scan is updated on tracking and it is in fed hub last scan. I want my product today evening other wise i will escalate it on consumer forum.
No reply...???
Show quoted text order id. Od[protected]... Fake assurance daily within 24 hours we will deliver the product but still the product is not deliver... And also the scan is not updated from last 3 days in courier website..

Uanable to reset my flipkart account password as i forgot my last password.
Tried forgot password process with different platform but got the same error - "unable to process request. Please retry."
And also tried with laptop, desktop version flipkart site and in app also but the issue still persistant, also tried with different browser but still showing error.
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मुझे यह सूचित करते हुए बहुत दुख हो रहा है की flipkart की गलती की वजह से मुझे पिछ्ले 20 दिन से मानसिक परेशानी से गुजरना पड़ रहा है।मैने 25 feb 2019 को नोकिया 3310 आर्डर किया था जो 26feb 2019 को मुझे मिला।फ़ोन unboxing करने के बाद से ही काम नहीं कर रहा था जिसकी शिकायत मैने 26 feb 2019की शाम को फ्लिपकार्ट पर की थी। 27feb 2019 को technician की पहली visit हुई और उसके सामने मोबाइल ऑन हो गया उन्होने *#06# डाल कर इसका imei नम्बर चेक किया जो सही था ।किन्तु उसके जाने के बाद मोबाइल में फिर से प्रॉब्लम शुरु हो गई। मोबाइल कुछ घन्टे बाद अपने आप ही ऑफ़ हो जाता था ऑन नहीं होता था, उसकी बैटरी निकाल कर दुबारा डाली जाती तब मोबाइल स्टार्ट होता था जिसकी कम्प्लेंट मैने 3मार्च 2019को की, इसके बाद 5मार्च 2019को फिर tecnician visit हुई, tecnician के सामने मोबाइल ऑन हुआ उन्होने भी imei नम्बर चेक किया जो same था किन्तु तभी उस tecnician के सामने ही मोबाइल बन्द हो गयाऔर काफी देर try करने के बाद भी ऑन नहीं हुआ।उस technician ने जस पेपर पर मुझसे साइन करवाया उस पर लिखा था की मोबाइल उनके सामने ही डेड हो गया है, और उन्होने return request बना दी।लेकिन फ्लिपकार्ट ने अपनी साइट पर इसे अपडेट नहीं किया और सिर्फ बैटरी issue दिखाया जिस कारण जब 6 मार्च 2019 को ekart से मोबाइल पिक करने के लिये एक व्यक्ति आया तो उसने मोबाइल पिक करने से मना कर दिया क्योंकि उसके पास मोबाइल डेड की कम्प्लेंट नहीं थी सिर्फ बैटरी issue की complaint थी।उस दिन मोबाइल पिक नही हुआ।
इसके बाद मैने तीन चार बार flipkart custmer care पर बात की तब उसके बाद इन्होने अपडेट किया की मोबाइल dead है।इसके बाद फिर से return request अपडेट हुई और मुझे 11मार्च तक का समय दिया गया प्रॉब्लम solve karne के लिये। 11मार्च 2019 को फिर से ekart से मोबाइल पिक करने के लिये एक व्यक्ति आया जिसने इसका imei नम्बर चेक करने के लिये मोबाइल खोला। क्योंकि मोबाइल डेड था इसलिये *#06# डाल कर number चेक नहीं हो सकता था, तो उन्होने बैटरी हटा कर imei नम्बर chek किया जो उनके imei नम्बर से मैच नही हुआ। अब पता चला की बॉक्स पर दूसरा imei नम्बर था और मोबाइल पर दूसरा।बॉक्स पर जो imei नम्बर था वह उनके नम्बर से मैच हो रहा था, पर जो मोबाइल के पीछे बैटरी के नीचे था वो नहीं ।अब मोबाइल फिर पिक नहीं हुआ ।मुझसे कहा गया की दुबारा complaint डालें ।मैने उसी वक्त एक मेल भी किया और फ़ोन भी फ्लिपकार्ट में किया।flipkart ने कहा की आपकी complaint आगे फॉरवर्ड कर दी है, 19मार्च 2019का wait करें।इस बार मुझे मोबाइल replace करने के लिये msg आया refund का ऑप्शन खत्म कर दिया गया जबकी मुझे flipkart द्वारा बार बार यही बताया जा रहा था की आपका refund हो जायेगा लेकिन नहीं हुआ।इस बार कम्प्लेंट forward हुई तो फ्लिपकार्ट ने उसमे लिखा की imei नम्बर अलग है यह update नहीं किया की मोबाइल dead भी है।आज 18मार्च 2019को फिर से ekart से मोबाइल पिक करने के लिये एक व्यक्ति आया लेकिन उसने मोबाइल पिक करने से मना कर दिया क्योंकि मोबाइल dead था ऑन नहीं हो रहा था तो वो imei नम्बर कैसे चेक करता, उसने बताया की उसके पास मोबाइल डेड की complaint नही है, imei नम्बर match नही कर रहा उसकी complaint है।और आज फिर मोबाइल पिक नही हुआ। इससे पहले मैं अपने email में इन सब बातों को mention कर चुकी थी उसके बावजूद फ्लिपकार्ट ने गलत जानकारी आगे भेजी।आज दुबारा कॉल किया तो मुझे 22मार्च 2019 तक का समय फिर दे दिया गया है।अब 22मार्च को कोई और प्रॉब्लम आ जायेगी जिसकी information company ने अपने msg में नही लिखी होगी और आगे farward नहीं की होगी। मुझे खराब और गलत imei नम्बर का मोबाइल deliver किया और कंपनी ने मुझे मानसिक तौर पर इतना परेशान कर दिया की मैं अपना काम भी ठीक तरह से नहीं कर पा रही हूँ।कंपनी का कोई भी सीनियर व्यक्ति बात करने को और सुनने को तैयार नहीं है। मुझे इस प्रक्रिया में काफी मानसिक प्रताड़ना झेलनी पड़ रही है।मुझे उम्मीद नहीं है की मेरे पैसे वापिस मिलेंगे या मोबाइल वापिस होगा।मैं आपसे अनुरोध करती हूँ की मेरी मानसिक प्रताड़ना के लिये फ्लिपकार्ट पर कम से कम rs. 50, 000/-का जुर्माना लगाएं व अन्य करवाई भी करें ताकी आगे किसी custmor को इस तरह की दिक्कत का सामना ना करना पड़े ।

धन्येवाद
Kamlesh gaur
Office address: isst, saathi centre
Police station kalyanpuri, near chand cinema delhi-110091
Email address:[protected]@gmail.com
Residential address:- h. No. 3, ganesh nagar extention shakarpur delhi -110092

Buy a phone Flipkart online shopping.this phone is bad performance automatically restarting.returnd policy available here but return request automatically cancel .two times visit my home filpkart technical but fake update. I am calling Flipkart customer care but not slove this problem.flipkart customer care date and date ...
Phone Model- Moto one power

Please send the items in good courier service as we are facing too much problem regarding courier service, without a single call to customers, they put return request by themselves..
Hope you will look forward about this matter and will deliver my items as soon as possible.

With regards
Manju khanal
Contact no.. [protected]

I have order Syska power bank from Flipkart but received the duplicate one, and also not refunding my money
Flipkart is chor company .
I suggest everyone not buy from flipkart
When I talk to customer care they not trying to understand my problem.
MVD INFOTECH IS THE SELLER ON FLIPKART WHICH HAD SEND THE DUPLICATE PRODUCT.
Flipkart is taking there seller side and not giving me the refund.

I had ordered poco f1 on the bump up discount with my old mobile and eagerly waiting for it. After three days the delivery came and the delivery boy (Ekart) who came to exchange for my phone behaved like he is from cbi and he doesn't know how to respect a person. I felt like he kept a goal to not to give the product to me. Such a rude behavior he even didn't listen to what i am trying to say. Very bad experience to me.

A particular app named ntes is not working on my phone through railwifi. As i work on railway station on post of station master. My whole work is done with this app. On the other hand it properly runs on my colleague mobile. But it is not working on my mobile. As this mobile become useless for me. I request you kindly replace my mobile or refund it.

The discounted prices of books like pradeep's fundamental physics class 12 vol.1&2 and pradeep's new course chemistry class 12 vol. 1&2 are pretty high on flipkart as compared to the discounted prices of same books in the local market. The discount on flipkart is around 5-10% while the discount in local shops is 20-30%! Please increase the discount offered!

I have purchased a story book from flip kart on 14/03/2019. My order id is od[protected]. I payed through internet banking for that product on the same day rs.100/-. But on 15/03/2019 when the delivery boy came he charged rs.100/- again as he said they have not received any amount through online against that. So i crossed check to my bank and it shown that the amount is already sent to flipkart.
Will you please tell me how can i get my money back? I have already paid 200/- for the 100/- book

Sharmistha mitra
Email: [protected]@yahoo.co.in

They delivered me a wrong product.

I ordered cameleon facial strips which costs me rs.194.

But they delivered a # disposable waxing strips which costs around rs.90.

Flipkart cheated on me you are a cheater i want my product which i ordered or at least give me back my money for gods sake.

Flipkart you are a cheater i want my order...

😡😡😡😡😡...⇄

I am providing the last email sent to flipkart which will clear the points to everyone.

Dear team flipkart.

I am running pillar to post talking to different customer care executive.
As per on flipkart app the solution was promised by 18/03/19 by 12:30 pm and all i get is that my number is not reachable where i am getting calls on the same number but it's only not available for flipkart strange.

I am keeping all the emails and communication for reference to proceed for filing a case in consumer court and will also see the possibilities of filing a pil against flipkart organized loot which is happening through exchange offers.

I am going to write a complete experience so you can better understand the issue and come out with a solution.

Ordered a poco f1 for my son the amount was paid by card it was mentioned that if the phone has the following issue it will not be picked up and still can take new phone by paying the complete amount.
The checklist of issues that the exchange phone should not have as per your website is

Products with the following issues will not be picked up:

Power issue - not switching on
Dead pixels, spots, lines or static on any part of the screen/display
Crack on the screen, light emitting from the side of the screen
Crack on the panel, dents in the body, swollen handset and buttons missing
Charging port damaged

The executive from flipkart came to my office to check the mobile i want to get exchanged. Here will like to bring to your kind notice he did not have anything to test a device he does not install any device to check hardware he was not having any technical knowledge he said a word with someone on phone and then said phone has an issue so can't take the phone he was unable to show what was the problem with the phone.

I will like to bring to you notice that i got my phone checked by local mobile repair shop and also from oneplus service center and according to them phone has no issue it is a scratches phone with no marks nothing on screen no hardware issue.

I reached to customer care by requesting a call back on phone no one has a solution all they have is a language we will resolve the same in 3 days.

I had a word with customer care thrice and all have the same thing to say then flipkart app on my phone start showing that will provide the solution by 18/03/19 by 12:30
And another surprise is when i got an sms that my phone is not available so flipkart will get back to me after a few hours where i am getting all the calls.

It shows you don't have any priority to resolve the case.

What i have understood from all this is i am mentioning kindly correct me if i am wrong your reply on this is very much required.

To increase the sales flipkart offers exchange offers and i am sure it increases the sales my many folds.
Flipkart has a 3rd party contract who pick up the old exchange devices or they have it direct if it's a direct flipkart pickup then it’s an organized loot by flipkart if its 3rd party then they are spoiling the name of the flipkart, in any case, it’s the responsibility of flipkart to take care that 3rd party does not refuse anyone without reasoning something like a report of testing should be provided.
As indian consumer any product when bought for the love once hold a sentimental value and seems
Flipkart is playing with those sentiment and making big money. When some one order a mobile and he is refused an exchange even when he knows that his phone has no issue, he can’t do anything he can’t see his love one for whom the mobile was ordered in bad mood so even if it’s very difficult for them to arrange money they do and get the mobile by paying money in complete. So, in maximum cases will be happening flipkart is making money and the consume is suffering to find out the truth will see if rti on total sales done by flipkart in exchange can be asked and from where it can be asked.

I need and demand my right to get the poco f1 on the same price and flipkart should acknowledge that they will take care this does not happen to anyone.

Kindly clear the following point so in case i am not provided poco f1 phone on the same price which was rs 9299/. The kind of harassment and mental torture it was dealing all this should get it free of cost from flipkart but all i am asking for a rightful price and an acknowledgment that they will take care that same does not happen to others.

2 an organizational structure with email and names to reach them in case there is no action from flipkart.

3 does your company come in rti act kindly provide details of the person to whom the rti is addressed.

Looking forward to your reply at the earliest

I had ordered a phone on exchange. The delivery guy whom this flipkart term as "wish master" made me wait at home taking leave for the whole day. The ekart delivery guy took the old phone inspected it. After some time he came back to me saying that he can't accept the phone as it has some microscopic issue with the back cover. Let me be clear in the below link
https://stories.flipkart.com/smartphone-exchange-deals/
It is mentioned that only 2basic checks will be performed one is whether the phone is in working condition and the other is whether there is any damage to the display. That guy was really ridiculous saying that he will accept a phone with a dent or even screen damaged.
My phone is in working condition and there is not even a scratch on the display. And why is this happening...

Iam unsure why flipkart appoints such guys who are technically unsound and who really behave very rudely with the customers?
I happened to walk in to the nearest authorized mi service center where i got my mobile evaluated by. On evaluation i was informed that the mobile was totally perfect.
Is flipkart having an unwritten rule that only recently purchased mobile with in a week are only exchanged. If so flipkart can really do away with this exchange. Not making people wait with no purpose.

How come they have the authority to deny the product...???... Unfortunately the phone that i wanted was available on flipkart..
If not i would have gone for amazon which would be hassle free...

After all this this... Flipkart people made me wait for 2 more days to contest my views and finally comes saying.."the seller has initiated cancellation and you can reorder some other product.. Blaaah. Blaaah blaaaah...

Hope flipkart takes care while recruiting the so called"whishmaster"
I really had held flipkart in high regards for their easy to by policy etc but now i had to change my mind and infact do negative proganda among my friends and family circles not go for flipkart

I had paid the money to Flipkart through paytm to order the TV but after payment order confirmation message had not came to me and its the fake website of Flipkart so l m requesting you to please refund the amount from fake app of Flipkart to my account as soon as possible

Hi,

I ordered a samsung note 8 on friday the 13th march 2019 for 31140 via citi bank credit card, however due to other reasons i had cancelled it immediately and it said refund processing but now i got an email saying refund failed, not sure why? The customer care has no clear reasons i need my money refund id[protected]

Contact - [protected]

Hello
I have facing problem for last one month.. Flipkart sellers was cancelling
My orders for invalid reasons from their side, i complained so many times
Through calls, mails, social media but flipkart didn't help me once..
Continously taking 48 hours for further help for last 10 days.. Flikart
Checked every facts and told me that cancelled order happened from sellers
Side so no need to worry.. Every time they assured but nothing happened
Till now.. After my complain to flipkart blocked my account for their fault
Which they accepted.. My account is almost 7 years old, i have my pan
Adhaar everything linked to flipkart, also around rs.30000 amount in emi
Cardless credit and rs.1000 gift card.. I told i have my emi and outstanding before 14 march, but
Didn't took it seriously.. Everyone just taking 48hours for further
Assistance and assured me your problem will be resolved in next 48 hours..
But nothing happened.. I called, mailed so many times about this but no
Solution from any department of flipkart.. Now i can't my open my account
For last 5 days.. I have to pay emi before 14march.. Who will be
Responsible for any problem regarding my any future problem with my pan or
Adhaar or bank account or credit score?? No one answering this question.. I
Am harrased for flipkart's fault.. I have call recordings, mails for proof.. Now, my flipkart's cardless credit service is also blocked by flipkart, they gave me reason that "maximum number return" but i can guarantee on this i haven't returned that much products that flipkart has to block my account.. Flipkart can count my all purchased details. My account is 7 year old. Didn't faced any kind of such problem before.. Today 17march i got an another call from flipkart and saying "sir we need more 24 hours to update on your case and you can't login your account in future.. That means my 7years old account is gone just like that".. My request to flipkart please solve this issue and activate my account asas that i can pay my outstanding..
Thank you..
Sakil parvez
Email id: [protected]@gmail.com

Flipkart tata safari winner. If any kind of call or text you receive then call for complaint in prize winner department flipkart online lucky winner helpline whatsapp on +91-[protected], or call +91-[protected]. Homeshop18 sirf product detail pr kaam krti hain or product ko sell karta hai, agar apko apna apna status check krana hai to ap hamare prize winning depart ment m direct call kr skate hai call +91-[protected].

Mobile orderd on 27 February on inbetween 6:30to 7pm mobile is delivered on 4th March on inbetween 8: 30 to 9 am parcel seen on evening on that day by my dad Mobile not in the box complaint raised on Flipkart but they are not responding. Order I'd OD[protected], iam booked from chennai to home adresss

Such a worst experience i have ever had with you guys there is no proper co ordination for installation. I don't know foul language to call you people. Product delivered 3 days ago there is no installation and no communication from the flip kart fellows after so many follow ups people are telling that it will be installed by next day, its been so many next days still no installation.

I will suggest all of the people not to opt flip kart for electronic goods.

If needed i will sue this.