Flipkart Complaints & Reviews

Dear Delivery Team,

I am writing to express my frustration regarding the delivery of my order, which has not been fulfilled for 15 days. This is now the second time I have encountered the same problem, and I am disappointed to see no improvement following my initial complaint.

This repeated failure to deliver is unacceptable and has caused significant inconvenience. I request immediate clarification on the actions taken by your delivery team in my area.

Additionally, I insist that you review the call recording related to my order for delivery purposes. This will help me understand the ongoing miscommunication and assess how my previous complaint was handled.

I expect a prompt and thorough response to my inquiry.

Thank you for your urgent attention to this matter.

Sincerely,

[Manohan Chungade]
[Nayan Tara Complex, near Sanjeevni hospital surya construction nilajgaon road Bidkin Paithan, Hospital Aurangabad District - 431105, ]
[ Second Order: OD[protected]
First Order:OD[protected]]

I have requested to Flipkart Customer Care to change my registered mobile number (XXXXXX6875) as I has been not used.
I have raised issue related to it still not getting proper response as it very important to change my registered mobile number. As OTP is essential, I cannot manually change it.
Inspite of raising request multiple time they have not changed my number. I also send my PAN card in mail multiple times as they requested it.
Kindly, solve this problem as soon as possible.
[protected]@redimail.com

I am complaining the customer care since 16th October 2024 continously and no one responding me properly though I am asking them to Plz take me on conference with your head or your area service engineer or manager but they all are refusing ..I don't how to deal with them now...my request are getting cancelled by informing me that our area service engineer contacted you and you have refused to repair you product ...but the reality is that no one contacted me...no having that much time ...this company customer support care people's are sitting their they all are fraud and biggest fraudster are their ...giving customer to the fake information and calls response...totally [censored] things they are doing no properly reply from their side ...huge irresponsible peoples are sitting their ...plz take harsh action against them.

I have order a SAFARI ECLIPSE SET 4W Cabin & Check-in Set 4 Wheels - 30 inches order ID OD[protected] but the biggest size suitcase one wheel was not attached only three wheels are there when I registered a complaint to told me that the product status is still show Cancelled once it updated they will help me now from 6 October to 23rd of October they regularly contact me and told me to wait for next 24 hrs I'm very frustrated please help to return or exchange my product

I had ordered a dining table on Flipkart and delivery was promised in 3 weeks time. But the delivery wasn't made and the order was cancelled due to an internal issue/mistake at Flipkart's end. The entire payment was done in September end by utilising a bank offer available at that time.
I have been asked to re-order the item and the amount was refunded. But now, the offer is not available with the same bank card. Why should customer suffer due to Flipkart's internal problem?

Subject: Formal Complaint Regarding Defective Whirlpool Washing Machine and Unresolved Return/Replacement Process

Dear Sir/Madam,

This is to formally raise a complaint regarding the Whirlpool 7.5 kg 5 Star, Ace Wash Station Semi Automatic Top Load Washing Machine (Grey) purchased through Flipkart, with Order ID: OD[protected].

Upon receipt, the product was found to be defective, as confirmed by a Whirlpool technician. Despite my repeated efforts, it took almost a month for Whirlpool to provide the jobsheet, which I promptly uploaded to Flipkart as per your team’s instructions.

However, the situation has continued to deteriorate. I have been pursuing a return/replacement of the defective machine since August 11, but there has been no resolution. Tickets have been closed with misleading comments, and despite being assured by the Flipkart team that the product would be picked up, I received a call on the scheduled date instructing me to personally courier the washing machine to a warehouse. This is an unreasonable and impractical request, given the size and nature of the product.

Furthermore, when I escalated the issue to the National Consumer Helpline (NCH), Flipkart's response was that the product falls under brand warranty and that Whirlpool is responsible for the return/replacement. If this is the case, why did Flipkart initially insist on the Whirlpool jobsheet for initiating the return? Why was Flipkart not in continuous coordination with Whirlpool to resolve this matter?

It is now the end of October, and I am still left without a resolution. I have been unable to purchase a new washing machine as my funds are tied up in this defective product. This delay and constant runaround is causing immense harassment to me and my family.

I demand immediate action to either replace the defective machine or process a full refund without further delays. Failure to resolve this matter promptly will leave me no choice but to escalate the issue to higher consumer forums and take necessary legal action.

Sincerely,
Amarendu Behera
[Order ID: OD[protected]]

I ordered Orient Electric 25 ltr Geyser with order ID OD[protected].. The delivery executive was reaching us for 3 days as were out of town .. He delivered the product with a neighbourig shop and asked for OTP .. as we just confirmed that the product was delivered to a known person, we provided him OTP..
On reaching home, we found that the product was a used one, it had water in it, we requested for replacement of the product...

Hello, My name is Richa Kalyani and my Flipkart contact number is [protected]
I ordered a Kimayra dress from Flipkart for Diwali occasion but instead of it i received a different color and brand dress. I created a return request for the same since it is not what i ordered (Kimayra dress).But Flipkart has rejected my return request claiming that they have shipped the correct product but since I have not received the ordered product...

Flipkart Jeeves Consumer Services Pvt. Ltd

Object :- Final Notice Before Legal Action

Dear Flipkart.Com Internet Services Private Limited Team And Jeeves Consumer Services Private Limited Team, We Have Repeatedly Advised You Of Your Very Long Overdue Phone Replacement Procedure Of The Poco F6 5g (Titanium, 512 Gb) Titanium Seller :- Flashstar Commerce. Mohammad Danish Iqbal Is Intentionally Delaying The Replacement...

I ajay kumar purchased tcl tv from flipkart plat form. It has one year warranty, but before the warranty period tv got damaged, while connecting to the customer care centre, they constantly saying tv will be replaced in two days. This is what happening from 1st sep 2024 to till date. Please advise me, what kind of next step i have to take. Order id :[protected]

I ordered a bike from Flipkart on September 28, 2024. After placing the order, I got a call from the seller on September 30 and was told that the bike model I ordered was not in stock.

Then I contacted Flipkart's customer care and they asked me to wait till October 5. But till October 5, I did not get any update. I contacted again and I was asked to wait till October 8. In this way I was repeatedly given 48 hours.

Finally on October 15, I was told that my order has been canceled and I will be refunded the entire payment.

I am very disappointed with this whole experience. I feel I have been cheated. I waited for so many days and I did not get any concrete answer. I will not get the offer I got now.

I want Flipkart to take appropriate action in this matter and compensate me for my loss.
And today 17/10/2024 they not get any responsible reply, only says sorry and sorry

Delivery too late

Item yet to reach hub nearest to you. Ekart Logistics - FMPP[protected]
Fri, 27th Sep
2:49 pm
Nadia
Your item has arrived at a Flipkart Facility
Fri, 27th Sep
4:55 pm
Nadia
Your item has left a Flipkart Facility
Sun, 29th Sep
3:51 pm
Guwahati
Your item has arrived at a Flipkart Facility
Sun, 29th Sep
10:02 pm
Guwahati
Your item has left a Flipkart Facility
Thu, 3rd Oct
8:50 am
Guwahati
Your item has arrived at a Flipkart Facility
Sun, 6th Oct
10:49 am
Guwahati
Your item has arrived at a Flipkart Facility

haven't reached silchar yet

Mixer grinder motor no working

Hi,
I was supposed to get my flipkart order today, despite it being placed on 29th September.
It got shipped on 8th October and since then there are no updates.
This is the order number: OD[protected]
I am even happy to go to the hub and pick it up myself because after 2 days, I'm leaving the city and will not be able to collect it.
The customer service does not tell me if I can go and pick it up myself

It's the 10th of October and I need to avail warranty from Boat. However, the company requires the invoice to verify my issue. When I tried to download the invoice from the Flipkart app, I couldn't find the option to do so. This delay is affecting my ability to get my Bluetooth neckband repaired. The order number is "OD[protected]". I hope for a prompt and helpful response.

Dear Sir/Madam,

I hope this message finds you well.
I am running a Flipkart seller account and writing to formally lodge a complaint against Flipkart for an unauthorized charge of ₹17699. that was made to my account for account manager services, which I did not authorize even not activated yet. Despite multiple attempts to resolve this matter, including emails, phone calls, and tweets, there has been no resolution or refund, and my previous communications have largely been ignored, including discussions with their executive Imtiyaz, I have received no satisfactory resolution or refund.

Below are the key details of the issue:

Misleading Information and Activation of Service: I received a call from one of your customer executives who assured me that no payment was required and proceeded to activate a service without my consent. Following this, I was never contacted for any assistance, and no service was provided.

Unauthorized Deduction: Without any prior notification, the charges of ₹17699 were directly deducted from my previous payment. This deduction was made without my approval, and despite raising concerns, no steps were taken to rectify the situation.

Lack of Communication: When I initially requested a refund, I was asked to remain patient, only to be misled repeatedly. My subsequent emails have gone unanswered, and my legitimate concerns were ignored. I have even made multiple complaints and publicly addressed this issue on social media, but there has been no action from there side.

Financial Loss: As a small business owner, this unauthorized deduction and lack of support have caused significant financial hardship. The misleading conduct of your team has further compounded the issue, leading to trust erosion.

Escalation of Issue: Despite my efforts to amicably resolve this issue, I am left with no other option but to escalate it further. As a consumer, my rights have been violated, and this has caused both financial loss and emotional distress.

Given these circumstances, I kindly request the intervention of Jago Grahak Jago to help resolve this matter and ensure that I am refunded the unauthorized amount. I am confident that your esteemed organization will support me in this consumer grievance and help uphold my rights.

Please let me know if you require any further documentation or details. I look forward to your prompt response and assistance.

Thank you for your attention to this matter.

Best regards,
Sunita
[protected]
[Flipkart Account : Sreca Fashion Paradise

Ticket No : IN[protected], IN[protected],

I have raised return request on 7th og spet and it’s approved as it is under policy. But it wasn’t pick up by logistic then flipkart called me and asked me to cancel the request and create na new one as the timeline of that return date exceeded. But same thing happened on my second return request and flipkart gave me fake sympathy that they have escalated the issue with seller and logistics partner but no action taken by flipkart team. I have reached out to them multiple times atleast 20 25 times but same thing happened no one take it seriously even if i am a VIP customer which i have paid for that. Now same thing happening its my 3rd return request but no one is calling me regarding this issue
For ref incident ticket - IN[protected]

I placed an order for a pair of shoes on Flipkart
(Order ID:[OD[protected]]) on [ 29th September ]. At the time of placing the order, Flipkart provided an estimated delivery date of 7th October 2024. However, as of 8th October 2024, my order has not been delivered, and the Flipkart app now shows that the delivery is delayed, with an expected new date of 10th October 2024.

I have already waited beyond the promised...

I ordered a phone during the current sale (Sep'24) from Flipkart.

Complaint 1: While placing the order, the delivery date was showing the very next day but after payment completion the delivery date showed a date of +7 days (4-Oct). Why was this changed after payment ? Blocked customer's money.

Complaint 2: I waited for 4-Oct and received out for delivery message but they didnt deliver the phone. From 4-Oct till 7-Oct, all 4 days I received an out for delivery message and every day I waited for the delivery person. But nobody comes to deliver. The delivery has to happen with a phone as an exchange. So, they have to collect a phone as well as per the order. How is it possible to wait everyday like this ? Would you wait everyday ?

Complaint 3: Flipkart charges for exchange phone pick-up. On 7 Oct their delivery person called me and said it would be very late night and so I should visit their office to collect my order. Why do you then collect pick-up charge ?

These are unfair practices that Flipkart is involved in.

The below product was faulty in delivery so they took it return but when i was checking the status of replacement initiation they forced me to cancel the product using false practices option and when i was trying to buy it again they removed it and made it out of stock for that location and also they have increased the price of product on which i brought it earlier and not providing any compensation for that high amount

Product Name - Whirlpool 259 L Frost Free Double Door 2 Star
Order ID - OD[protected]
Registered mobile no - [protected]