Flipkart Complaints & Reviews

We bought a game on 18th December through Flipkart (Order No : OD[protected]. The piece turned out to be defective and we asked for a replacement. The third-party seller would ask for 20-30 days for replacement and cancel replacement in the last week. This has happened twice.

We wrote to Flipkart in February for a refund - clearly informing them via email that the refund is to sent to our bank account as the credit card had expired in January 2017. They agreed but have refunded the money to the defunct credit card.

Refund amount is Rs. 2484.

Their customer service executive is never available when we try to contact them on toll free number. Last when we talked to him, he was very unsupportive and passed the ball in our court.

I have ordered moto m mobile from flipkart, and make payment form my debit card. then i cancell the order on the same day. flipkart customer care told me that i will get my money with in 6 business day, but till now i am not getting, 6 business days have over.

I am purchase lenovo k6 power from flipkart but after two month used mobile is overheating then i checked from service center. They said your mobile internally damaged if you want repair then you will have to pay 6000 rupees. Your mobile already received in damage condition. This phone have inbuild battery so how it damage? It's damage from your side please replace my phone other wise i will complaint to consumer redressal forum. My order no. Od[protected] and email id [protected]@gmail.com

IMEI number not matching in Invoice I received from Flipkart.
I brought Xiaomi Redmi 3s Prime 3 month back from Flipkart, I am facing headphone issue in that mobile. So I went to Xiaomi service center along with the print of the invoice that I received from Flipkart, there I found that IMEI number in mobile is different from the IMEI number mentioned in the invoice.
I called Flipkart care to resolve issue.
I never thought this kind of mistake could happen, so please check your invoice properly as soon as you received from any online retailers.
Any thing could be happen, what if the wrong IMEI mentioned in my invoice, that mobile is misused by some one.
Details follows.
Order ID: OD[protected]
Order Date:[protected]
Invoice Date:[protected]
Tax Invoice #[[#]]# F0YQG[protected]
WRONG IMEI/Serial No: TYPED​ IN INVOICE
[protected],
[protected]

IMEI/Serial No: SHOW IN PHONE
[protected]
[protected]

Thanks & Regards

Vipin

I ordered a pair of shoes online from Flipkart of size 8. And paid money in advance. Flipkart delivered me the wrong sized shoes(ie 9). Its a fault from the company's side and now they are denying the reversal of the product despite of several request. Now Flipkart customer care executives are mentioning that refund of money cant be provided while i raised the reversal within 2 days of delivery.

श्रीमान जी मेरा वारन्‍टी समय मे खरीदा गया एम. टेक जी 14 मोबाइल चलते चलते बंद हो रहा है मेरे द्वारा मोबाइल आपकी कम्‍प्‍नी से आनलाइन खरीदा गया है मुजे इसका समाधान बताये
[protected]

My order id OD[protected]. Hav ordered a 1.5 ton carrier ac on 23 march which was to be delivered on 30th march. Today is 1st april i m stil waiting for the ac. I followed up with Gati courier since last 2 days they r just buch passing the issue. I ws informed it wil b delivered the same day i.e. 31st march.then i was infrmed it wil b delivered today now today i got a call they are saying it wil be delivered on monday as your order is too heavy and we dont hav a vehicle to carry it. Wow such a good courier services you have hired which doesnt even has a vehicle to deliver my product.
Hats off..i m desperately waiting fr the order n hav to face all this..calling up customer care wasting my precious time as well money on all the calls.
I need a resolution to this..do u hire such a bad courier?
Such a reputed company flipkart and courier service poor.

My Name is Sripal Reddy and I have purchased moto G5 plus mobile on March 20 2017. Delivered Product is having severe overheating issues. I have raised for an immediate replacement request next day it self. Flipkart made 10 days time pass and rejeced the request. Now I am unable to raise return request again because 10 days completed. Flipkart cheating the customers here.

Flipkart is only responsible for me if I had anything with this overheating phone.

Now I need to replace the phone.

Order I'd : OD[protected]
Email I'd : [protected]@gmail.com
Mobile num : [protected]

Order Details
Order ID: OD[protected] Item)
Order Date: 18 February, 2017 3:18 PM
Amount Paid: Rs. 899 through Net banking
Braj Nandan [protected]
Flat no. 201, B-9 Old Building Thakur Complex Silvassa, Near Judge Compound, civil court
Silvassa, Dadra and Nagar Haveli - 396

after use of shoes 5-7 time pasting coming out and thread coming out .. looking like a very local shoes..
Before i reach social media resolved my issue..

I got this AC (Order ID: OD[protected] delivered on March 25, 2017. A Whirlpool executive called up to share that they will charge Rs. 1500 regardless of the offer that Flipkart has. I checked up with Flipkart Customer Support immediately to confirm and the executive said that I do not have to pay them. In fact, he went to the extent to suggest that I call up Whirlpool people, get the AC installed by them and then deal later (how stupid!). However, he later said that someone from Flipkart or Whirlpool will definitely visit me to install it. I later received a SMS from Flipkart on March 28 which said that my request for installation has been cancelled. I called Flipkart Customer Support immediately and they said that they cannot see any such message sent and that my request is still pending. I was told to wait until March 31 now which I did. Now I called them on March 31 to confirm if someone was visiting me to which the executive said someone from Flipkart had called up a day before and I could not pick the call, so we have rescheduled installation. This time I was told to wait for 24 hours until April 1. When I called up 23 hours 45 mins later with only 15 mins to spare in 24 hours, the executive had the confidence to say that there are still 15 mins and we are working on your request. I called up 1.5 hours later and this time the executive said your installation request was cancelled long back on March 28 and we are now logging a new request, so please wait further.

Long story short - I never thought Flipkart could swindle customers this way in the name of offers and false commitments. I am now getting the AC installed from my end, paying extra Rs. 1500 to Whirlpool people. Have lost trust in Flipkart. This is probably my last order with this e-commerce platform.

This is such a horrible experience with my Acer R11 laptop order. Support and Delivery is so highly mishandled. I've kept my old Sony laptop as per exchange terms.
The delivery boy asked me to get screen cleaned as there was little plastic residue of screen guard same communicated by your support team. On this insistence I had to take a day off from my work and Got it cleaned.
In the mean time yesterday without any communication instead of delivering order you have cancelled it.
How can you define it as support?
I have not cancelled this order, I've kept the old laptop ready as per demand of your delivery boy. This has caused lots of hassle, time and money. How can you do this?
I want this order to be delivered ASAP.

I bought HP W6T28PA 15-be001TX Notebook from Flipcart, the seller was RetailNet. The product was delivered in time. The old and used Laptop was delivered to me considering the following:
1. Battery was inserted in the laptop, whereas new laptop has battery is in separate packing.
2. The warranty on the website is showing from 27.12.2016 whereas the same was invoiced on 25.03.2017 and warranty is upto 24.02.2017 less than one...

Dear sir,

Please provide inovice my mobile phone. Your call centre not pick phone very poor service by. Flipkart very good service by amzon but my serious iss my moto rola phone screen is creak please proivde my mobile phone invoice my mobile number is [protected] ok sir. My problem solve i am reguler customer on flipkart and no my problem solve i am another shop choose ok sir thank you very much.

I m here to complain regarding my phone as I order on 22 march n received on 24 march and I got defective n I complained on 26 march 2017 but there is no response I m receiving they used to said once our tecnisian will pick as he didn't picked n they have did fail shippment that they have picked from me literally this has not been done kindly loook upon my complain otherwise I have to take any other action regarding it this was very worst customer service of flipkart fake msg fake shipppent what the hell ..
Now see the pic also which I attached it as I try to contact with them today also they have sent me msg that they have received on 29 march 2017 what the **** this fake action ...
Customer Name : CA Shilpa Mehta
Mob no : [protected]

I bought k5 note mobile on 27 march 2017 my mobile suddenly gets of only black screen is displayed i asked for replacement but no response technician came just looks the i said about my mobile complaint but he didnt rply me properly i bought mble from my first salary its really very disappointed Flipkart i will never ever purchase in flipkart while receiving my mobile there is no paper in back of the mble they are selling the used and returned products my register mobile number is [protected]
Emailid:[protected]@gmail.com

Dear Sir /Maidam
21.03.17 send request for return due internal memory issue, sppekar vice issue and unable to configure mail camera picture quality issue
22.03.17 received call your technical team Mr.Yougeswar and Mr. Jitu and MI technical team but not resolved my issue but my request reject without issue resolve.
23.03.17 again send request for refund but without issue resolved my request reject.

25.03.17 send again request for same

Need to Return mobile and purchase some other Brand

Three time my request cancelled without issue resolved
If no action then Go to Upbhokta Forouam. I AM not sectify this brand as per demo no Mach in MI Brand.

Required action immediately.

Regards,
My current address
7B/13 Vrindavan caloney telebag Lucknow-226029

I bought iphone from flipkart. There was a scheme of cash back 15% of we make payment though city bank card. We made the payment but still cash back not received. Due to this scheme only my faher agreed to make payment. Now everyday he reminds and scolds for buying done from flipkart. This was done on 27 oct 2016.
Order details
Order id: od[protected] item)
Order date: 27 october, 2016 12:00 am
Amount paid: rs. 27040 through credit card
Dhruv rajesh bhatt
Mumbai, maharashtra - 400065

Contact us
Product details approvalprocessingshippingdelivery subtotal
Apple iphone 6 (Space grey, 16 gb)
Apple iphone 6 (Space grey, 16 gb)
Color: space grey qty: 1
10 days replacement
Seller: supercomnet


Your item has been delivered.
Sun, 30th oct02:50 pm
Your item has been delivered
On sat, 29th oct
By fri, 28th oct
Rs. 27040 [?]
Offers: 3
+ flat rs.7, 000 off on apple iphone 6
Rs. 7000
+ exchange upto rs.20, 000
Rs. 3000
+ extra 15% cashback with citi cards

Wrong Product was delivered against Order No OD[protected] dated 22/03/2017 and now they are not willing to return the product. One when i'm trying to contact flipkart customer care they are saying that it would be replaced since you have ordered wrong product.

Iam ordered g shock watch in flipkart which costs ₹8000 they sent me a sonata watch which costs ₹1400 i contacted them but they canceled my return request and blocked my account they are saying unrelated reasons like your did so many returns in our site so we are blocking your account but i requested for return only one time. This is the issue please help me regarding the issue.

Hi,

Order no.: od[protected]
Worst experience ever expected from flipkart.

I have ordered for moto e3 power mobile (rs 7999.00 /-) on march 24th 2017, it was supposed to be delivered by march 29th, 2017.

And, this product was under offer rs 1250/- (500 rs off by flipkart & 10% off on sbi credit card). i have received a message on march 25th 2017 regarding my order from flipkar, that the order was cancelled and refund will be processed.

I called flipkart toll free number and spoke to customer care executive. on phone after checking my order customer care executive said your order was cancelled and refund will be processed, you will get amount in 5 business days. i asked him without my permission why should you cancel my order, he said that it was done at our office as the seller is not willing to deliver. i asked him to send the same mobile with offer if it is available in another two three days. but he said i cannot do that you can book another and said mail to our customer care. without thinking about my inconvenience he said that they can refund the cost of the phone and also no compensation for the inconvenience i faced.

I mailed the same to [protected]@flipkart.com and got the reply as below.
“hello prasad,

We'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. this would mean that any new order you attempt to place will also get cancelled.”

On the same day they blocked my flipkart account. is this the way flipkart is working now a days, i feel cheated by flipkart.

I have been a loyal customer with them and thinking about this trust i booked the product with them but will ensure if my problem is not addressed in the right way will have to take this as high i can.

I have no option but to raise the complaint in the consumer court for the same.