Flipkart Complaints & Reviews

Very bad quality of phone are sent by this seller, i had ordered brand new poco x2 and was given a faulty refurbished phone with screen bleeding issue and tried replacing it the day i got it flipkart cx service told me replacement approved and will get the replacement within 4 days and instead sent a technican who confirmed the issue and suggested to visit poco service center instead of claiming 7 days replacement as he showed me his phone were his manager had given him instructions to cancel replacement and suggested to claim warranty within 2 days of phone delivery.

I have lost faith in flipkart and truenet commerce seller, I had bought 7 phones till date from flipkart and this was the worst experience and would suggest not to buy from truenet commerce or flipkart as they promote such behaviour

Order was placed for battery HB5F2H
Seller sent the battery HB434666RBC

Instead of fixing the error done by the seller, flipkart is asking to provide my photo ID, and the same should match withe the order placed etc. as below. I have been asking the explanation from them why they need my personal photo ID now when return is requested and why they do not need any such details when we place the order. But the flipkart team is not answering me

""
Hi Flipkart Customer,

We are writing to you about your recent return request for the Colin Levine Mobile Battery For HUAWEI Huawei 4G Lte WIFI Router E5375 EC5377 HB5F2H

To help you with your return request, please share the below details as an attachment within the next 48 hours

Scanned copy/ clear photo of either Aadhar (both sides) or PAN card. Please ensure that the information on your photo ID should match the details on your recent order(s).
Full image of the product received (front side of the product)
Image of the manufacturing label (manufacturing date, expiry date, etc.)
If the product is damaged, image of the product such that the damage is visible
We will be validating the ID proof shared by you through a third-party service provider. Please provide your consent to Flipkart for use of the identity proof that will be provided by you for the purpose of authenticating the Flipkart Account. Please share the below clause in the email reply along with the photo ID so we can work on your request.

“I give my express consent to Flipkart for collection, use and/or disclosure of my information provided in this email and the documents attached hereto for the purpose of authenticating my Flipkart Account”

Here are a few tips to ensure a clear photo of the ID card:

Place the ID on a dark surface
Use sufficient, natural lighting instead of a flash. It's best if the photo is taken during the daytime- Take photo as directly above the ID as possible. Please ensure that your shadow does not cover your ID
All four edges of your ID should be visible within the image
All details on ID should be clear & legible""

I ordered a Lenovo tablet on 31st July 2020 and the delivery date mentioned was 6th August 2020 which was later extended till 12th August. I didn't receive the order on 12th August and raised a complaint. The complaint was supposed to be resolved by 20th August 2020. On 18th August 2020, the order was cancelled and refund processing started. But, I waited for the order for 18 days. Due to delay, I faced difficulties. What about the compensation

I ordered a Laptop with exchange offer in independence day sale at[protected], The expect delivery date was[protected], but the product didn't deliver on[protected], so I contact flipkart support they said it'll be deliver by 07:00 PM of today but nothing happens and the delivery a date extend to[protected], even at[protected], I didn't get the delivery, again I contact flipkart support, this time their senior executive said that delivery partner will solve your issue by[protected], I said okay, I'll wait.

But at[protected] they reject/cancelled my order and when I contact support team they said, Sir please replace your order and you'll get your last order amount soon.

I said, I purchased it in the deal and now the price is increased by 5000 INR, why should order it now and when you tell me that your issue will be resolved by[protected] then at what behalf you cancelled my order. Its actually a fraud by flipkart. Its not only about the money you pay also the trust in flipkart.

I get the refund at[protected].

Have a look at the screenshots for parcel journey from Jhajjar to Gurugram (around 50Kms)

I have ordered Redmi Dual 8A mobile phone which is delivered on Aug 1st. Returned the product on Aug 8th since it is having charging issues. It is taking 3 hrs for 30% charge. But flip-kart has rejected the return request without providing any resolution steps at least. Executives called me but disconnected the call without even listening to the issue and updated the status in flip-kart as 'Issue resolved'. I have raised multiple issues on the same order but none of the executives reached me to talk about the issues through phone. I had chat with flip-kart executives but they are just extending the maximum timeline already provided by 2 days each time I talk to them. I have never seen such kind of worst behavior so far. And now they are saying return date has been exceeded when I asked for return. Still issue is going on with the extended timeline but no one is reaching me for the resolution instead i'm following up with them daily. Please help me with this.

I need the product to be returned and refund to be given back. I don't want to accept the defective product. Please help me with this request.

Hi I am VARATHARAJAN I placed a Tecno spark power 2 order on August 11 2020 and I was paid the order using my debit card the product was shipped and estimated delivery date is August 17 2020 but the order was not delivered and they promised the product will delivered on August 18 2020 and I contact the wish master he told me that the product was not arrived and I contacted Flipkart representative they did not answer properly so clarify and resolve my issue order id OD[protected]

On 15th August, I've ordered one Printed Men Round Neck Black, Grey T-Shirt worth ₹1, 171. The Order ID is OD[protected]. Since I got it cheaper at another website, I had to cancel the order, I made this order sing my debit card. Today is 18th but still the refund wasn't credited to my Bank Account. Kindly please check and offer the refund ASAP.

I had made the return request for Dell Laptop(Dell Inspiron 3000 APU Dual Core A9 - (4 GB/1 TB HDD/Windows 10 Home) 3595 Laptop (14 inch, Silver, 2.2 kg, With MS Office) which I had purchased from Flipkart . My request was rejected twice without confirming anything from my end. I was not informed before the return request was cancelled and the procedure, which involved a technician visit to assess the laptop, was also not carried out. I reached out to the support system (Flipkart Customer support)stating my concerns but they refused to escalate my issue to Dell or give me in written that my request would not be cancelled without taking my confirmation.
Moreover, I also reached out to Dell but they did nit get back to me with a proper resolution.

Last week I ordered an iPhone SE on flipkart. Flipkart delivered a completely dead phone (it has never switched on).
Flipkart refuses to take responsibility of a product which has been received dead on arrival. They instead ask me to contact the brand Apple. I'm unable to take the phone to any apple service centers as there aren't any in my state.
Flipkart has to take responsibility of their mistake and collect their damaged product and replace with a new working one asap.

I have ordered a realme c11 Android phone Price was 7499 on the date 9th August . I have already payment through phonepe. And till now i have not received my order. When i reach the Flipkart customer support executive those people are fooling me and tell me Your product shipment is nearest your hub again rescheduled my delivery date is 21 August . Totally 11days are delay in my order is not received yet. Now not respond the complain regarding my order.

I have ordered a product from flipkart on 06.08.2020. Which was supposed to deliver on 12.08.2020 but it has still not delivered to me and after complaining and calling many times to their customer service. they are still not providing any solution.i am calling them daily neither they are letting me to connect to their senior nor giving any solution.

My order Order ID: OD[protected] Its not yet shipped. The tracking status is stagnant. Do ship it as soon as possible. Else please let me know so that I can cancel it and go for amazon where they ship quickly. I had been a regular customer of Flipkart and this time I am very Dissappointed. Hope you can help me in someway as this is important for me. Appreciate your service. Also I updated this issue in another forum but no response, I dont even get message or a call regard this delay. its worst online shop portal ever.

Today that is 18th Aug 2020 my order was suppose to deliver, however the product is still not packed yet.
I am clueless what you are upto?

Order ID OD[protected]

Hi all,

I bought dyson 8+ vaccum cleaner and multiple times called to know the status of the delivery.

Courier guys always update the status customer not available though i am intouch with courier team. I haven't stepped out for weeks due to covid.
Though i called multiple times customer service and never got response.
Now the product has been auto cancelled without my notification.
Order# : od[protected]

Order ID: OD[protected]

Hello flipkart,
I bought moto one fusion plus on 10-aug-2020 and get on 12-aug-2020. This phone's software has an issue that the call recording feature has a bug it says "this call is now being recorded" which can be heard by caller and listener. My profession is rely on call recordings. This product was eligible for return [refund] at time of ordering. I got issue in phone so i tried to return this but this is now showing up only replacement. Pls help me i cant use this phone with this bug. Please return this product. Your chat-bot is also saying this product is eligible for return. I asked 3 times before buying this phone [problem] "is this item is eligible for refund" your executives said me "yes it is" eligible. Now i am facing issue. No resolution over chat and telephonic conversation. Pls help me at this stage.

no resolution from your side !!!

PREVIOUS COMPLAINT {13-Aug-2020} -https://www.consumercomplaints.in/flipkart-website-showing-return-on-payment-pa...⇄

Mail : [protected]@gmail.com
[protected]@hotmail.com
[protected]@gmail.com
Mobile - +91-[protected]
+91-[protected]

I am recived expired flipkart product again and flipkart cannot solve my problam.

I purchased a laptop from Flipkart for ₹52990 and my bank debited a transaction fee of ₹903 for this purchase. But flipkart confirmed the order and breached the order delivery twice and now they don’t even know where my product is. I’ve waited foe 20 days and missed an interview because of not having a laptop. I can’t cancel the order also, because if i cancel the transaction fee debited by bank will be a loss for me. Flipkart is responsible for that money as this delivery issue is there responsibility.

I have ordered masks via flipkart, but quality is not good. These masks can not protect me from covid virus as i can easily breath through these masks.in a nutshell, these masks are not good for society. I requested return and refund this order - od[protected], but they did not do as they said these masks can not be returnable as per return policy. But i would stress on the point that there are many sellers which are taking the advantage of this situation and selling that quality of product which is not safe even for society or country. I am not worried about my refund but want to delist such products which can not safe us from virus but even spread in the society.

Kindly take necessary action.

This is my order number

Od[protected]

Qty 2 ra 684

I had raised the complaint of deffective ghee and damage ghee receive during transit no response i had get uptil now from flipkart totally bad smell and seal was open and it was damage internally due to poor packing please give me resolution of my order

No help from flipkart about the resolution of deffective ghee allready esclated matter to cs head and grievances but no resolution team from after esclating

Worst product received from flipkart. If we contact customer care, no proper response from them