I had ordered acer aspire 5 core i3 7th gen - (4 gb/256 gb ssd/windows 10 home) a515-52k laptop (15.6 inch, obsidian black, 1.8 kg) on 27-jul-2020. Laptop was reached my nearest hub visakhapatnam on 02-aug-2020 supposed to be delivered on 04-aug-2020 but no delivery was attempted, day evening got message "your order delivery rescheduled, will be delivered on 05-aug-2020. I waited for the delivery whole day, no delivery was attempted even though i didn't get any call or messages from them. Then i called costumer care on 06-aug-2020, they said we will delivery as soon as possible because product is near to your hub. I said"if they have any difficulties to deliver my order i'll pick up from the hub". But that costumer care person said" no need sir! We will arrange your order to delivery soon". The next day morning 07-aug-2020, 03:12 am i got mail from flipkart
"we're sorry to let you know that your order od[protected] for the below listed item has been cancelled by the seller as their courier service provider could not reach you despite multiple attempts."
How could they do that to me i'm loyal customer to flipkart, another thing is i order that laptop for my friend daughter as a birthday present, i promised her that i'll give a surprise gift on her birthday[protected]. I tried to find a laptop in the market but i didn't get in short time. Flipkart hurt my feelings and makes me shame in front of her (My friends daughter). Flipkart ruin my special day.
I raised a complaint regarding the issue to flipkart costumer care, they said" seller cancelled your order after multiple attempts" but didn't received any calls or messages on 05-aug-2020. At the same day which is they saying multiple attempts on[protected], i received another order (Gear reusable masks order id od[protected] with same flipkart. What kind of fraud is this.
Finally they are providing refund after 20 days. I want my order back with my loss.
Thank you.
Flipkart customer support has been notified about the posted complaint.
Verified Support
Aug 11, 2020
Flipkart Customer Care's response Hi, We're sorry about the cancellation of your order. We were trying to sort this out with the courier service provider. However, we see that the order was canceled by the seller. If you like, you can place a new order for the desired product and the seller will try and make sure that it reaches you on time and The seller has confirmed that a refund has been completed on 07 Aug 20. It would have reflected in your credit card by 17 Aug 20. We would like to thank you for your continued trust and understanding.
Aug 11, 2020
Updated by chillarrow Is it possible to take any action on seller, because of this kind of sellers your company (Flipkart) bad reputation. Is there any chance to take legal action?