Garudavega Courier Services Complaints & Reviews

Have sent a package from NJ USA to Hyderabad. DHL took the package from me and messed up the label. The box was stuck in Bangalore and I was charged for storage for 2 days. When I reached out to Garudavega, they asked me to pay for it so that the package gets released.

I am not supposed to pay for someones mistake. On top of this, garudavega stopped answering my calls and replying to my emails. This is the worst service ever.

Better to use FedEx as they are more reliable and faster.

This person in the photo is incharge here in this branch. He is not fit to be a front desk person. he asked for aadhar card copies. i went out to take copies leaving my parcels in the branch. he opened and taped all the packets with out my perssion and konwledge. when i asked him about that he started to yell at me. 0% manners some one from garudavega teach your staff how to talk to customers. he did not even say an apology for his mistake.
worst service i have ever seen in my life

My shipment was to USA and not moving when contacted CC one day they said it’s in transit nearby to Germany but in UPS.com showing as delhi after4 days again contacted CC they said it’s in destination place and will be delivered but in site still showing as delhi in transit today when called they are saying it’s in delhi. And should depend on UPS.com for tracking but not CC service representative. Then why having CC I am totally disappointed the way they speak and arrrogantly keeping aside the call on hold
Invoice No:[protected]

Garudavega picked up our Parcel from Mumbai on the morning Aug 14th 2021. They did create a label till Au 17th 2021. Then shipped it another warehouse on Aug 18th. Its been in that warehouse in New Delhi x3 days now. On calling customer service, they reassured us that they will update and make sure the parcel reaches USA by Aug 21st. But there were no updates from them or on tracking site. On calling customer service again on Aug 20th, they gave same excuses, we will update you next day which is a Saturday. the only thing they told us is that maybe Maybe it might reach USA on Monday, but they were unable to give us any definite date. When they had first picked up our parcel, they has guaranteed us that the Parcel will reach USA home within a week. Their Mumbai agent doesn't pick up the phone and is not communicating updates to us. Both days(Aug 19th and 20th) the customer service puts off answering that we will update the next day. They took the parcel fees the 1st day but now are not able to deliver the goods and my parcel as guaranteed by them .
I would like to complain that they need to deliver my parcel (it contains homemade goods and masalas, pickles) via express delivery . They need to be fined for not delivering items/parcels as they guarantee on their site .
Niti Singhania

My parents did the courier from garudavega palakkad branch on 5 th aug 2021. We had an function on 18 th so they send us Indian dresses and sweets fir their grand kids thinking that it will reach here in USA atleast by 10th or 12. And its 19 th here now still no communication from them . I am trying to reach them through email n phone .even if they pick only one answer”sorry mam its on its way” .. now we missed The function, definitely the food items would have gone bad . If they dont know to deal with this service please stop the business. Dont waist peoples time and money. My old parents in this time spend more money to travel to palakkad just to send sweets and dress for their grand kids.
All theses days stressful for them and us. And still now I didn’t receive my parcel.

My parents sent a courier last week. The package is rescheduling continuously. From madurai to chennai, chennai to delhi, delhi to germany and now it's showing on the way, don't know now where it will go now??? Cargo flights are allowing in uae. But dont know why they are sending like this??? Tied up with ups, earlier it was dhl. That was too good. Wont recommend next time. Tracking no - 1Z63XV[protected]

We were really disappointed to say this that we had missing items in the parcel which was delivered to Australia from Garudavega services at Anantapur, Andra pradesh, received yesterday.(Invoice No - [protected])
We noticed that an expensive t-shirt, inner sports wear and a track pant and a black beads artificial set missing in the package costs around Rs 2600/-.
Can you please enquire on this and refund us the amount? As this is the first time experience for us, it made us to loose hope and trust on Garuda Vega services .

Please take this as high priority and kindly action it at the earliest .

It takes too much time for delivery, at the time of sending courier they said 7 days but it takes too much time, and they don't tracking details alsoTracking number
UPS-1Z63XV[protected]

This is regarding Waybill Number -63XV82BQ8KS with Shipment ID - 63XV82BQ8KS dated 22July

4 units of watches - without battery were given in consumer SHop in Nandyal - Garudavega center,
BUT ONLY 2 WERE Received;
Disappointed a lot ..I guess the items might have missed in Nandyal Garudavega Center itself. They haven't sealed infornt o[censored]s.

Hi all,

We had 45+ kgs of food items to ship and they purposely created multiple invoices with different rates per invoice.

As the customer is sending more KGS then they say the price will be less, but they have a trap in Billing.
They will create more invoice and calculate the per kg price differently.

It's a big cheating in making customer to pay different rates for the total weight even though of you book all at one time

It's not at all fair.

Need some serious action on them to be more transparent.

My family sent a package from chandigarh, india to california, US and there were missing items.. some pooja items and spices for personal consumption were missing.
My parents explicitly checked with the person handling the packaging in chandigarh and he confirmed that they can be sent without any issues. I received the package today in US and all those items are missing.
Please look into this..

There is no status updated in the tracking web site. Customer care service is not responding properly cutting the calls abruptly. The package is not delivered yet. Both Garudavega and UPS are lying giving false information. You have lost the package. So, giving false commitments every day. Very worst customer service.

Some items was steeling by them I have send a courier from India to USA… dress materials were missing two times also they are charging for boxes 200 rupees separately and they forcing us to buy from there shop for weight additional sales tax was collecting by them in madurai branch

In May 2021, parcel was delivered to US but found two sets of earrings are missing in the parcel. I specifically confirmed with delivery pick up person and handovered the earings. He confirmed that they allowed and will be delivered. I haved called them after the parcel delivered to my friend in US and my friend confirmed that earrings ate missing in the parcel.
I was informed that earrings are removed from parcel by courier service and they will be delivered back to me.
Till now I didn't receive my earnings worth 5000/-
Kindly look into the request and help to get back my earrings.

In Kakinada, Andhra Pradesh, branch garuda vega service person is very arrogant and not listing to customer, i received everything smashed, he is not packing things properly, stuffing all items in small box, just wrapping thing in general plastic bag not using actual packing wraps due to that poor packing all eatables become soggy and not fresh. please tell him to listen the customers on packing preference. we are not asking for free service, we have paid 8000/- for our things.

I have requested for shipment from USA to India and paid 500$+, since there was a lock down in india i requrested the cancellation which is before generating any lables. i have provided all the details for refund but still no response. its more than a month

Name : Veeramani Govindhasamy
Mob: [protected].

I had placed a pick up order on Garudavega. Called them and confirmed that a person would pick up the order. No person came to pick up nor there was any response to calls and emails. Worst service. Never use Garudavega in the United States. They are fraudulent and will not provide the service nor a refund.

Dear Sir:

We would like to submit formal complaint for the Goods shipped from India to US we have order 2 15 KG boxes and 2 small 5 KG boxes
1. Box out of 4 is poorly Damaged all the things have broken
even the hard substance like Cooker also got Damaged 100%
This Totally Disappointed

Tracking Number: 1Z63XV[protected]
Chandra Tatikonda

Chennai to Boston

Items lost/Fully Damaged
1. Cooker Steel
2. Umbrellas
3. Bowls
1 out of 4 box totally damaged all things got small small damaged

pls investigate and let me know where i can submit a claim

I have given medicines with doctor prescription bill and all the required documents in garudavega office in ameerpet on March 26th and the shipment is processed today through UPS ie 6th May to US after i kept calling the office for tracking num.
why has it taken so long to process a courier. Not happy with the services at all very sorry to say

Hi

A package was sent from Vijayawada, India to Minnesota, USA and there were a few items missing from the box as follows - a punjabi dress set, kid’s nightwear clothes and face masks. I do not think the package was opened anywhere during the port of entry since I did not fine any letter from the TSA inside the box.
Please assist me on this issue and how I can request for a refund for the missing items?

Thank you,
Ruby