I purchased a property from TNHB Self-Finance Scheme and the loan was taken from IIFL.
Recently there was a new allotment change as per TNHB rules, due to which my House block changed from C to D.
On March 1st 2022 - I had visited the Home branch ( TNAGAR: CIT, Chennai. To officially raise a request for Home Loan Property details change.
The team had taken the original hand-written request and allotment letter from me. And requested me to visit after 1 week.
When I visited after 1 week, they said that the documents I have submitted is not received and looks like somewhere they missed them. ( now, my original allotment letter is missed).
They acknowledged accepting requests via soft-copy and I had to re-send the details over email.
And they asked me to visit again after 2 weeks and told it will cost Rs/10000 for the change.
After 2 weeks, there is no update on the progress.
Till now I haven't heard anything from them, there is no clear process, nor Estimated Time, or no request number either.
Everything is just managed without any procedure.
I tried reaching customer care and i tried to reach them over the phone at [protected]
My Concern.
- Unable to update the property details in the home loan. - No proper procedure.
- Team had missed the Original documents I submitted for this process.
- Unable to perform Registration of my house, since they aren't giving NOC
As a normal customer, I do not have any choice rather run behind them again and again.
I ready to take legal action.
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
Verified Support
Mar 23, 2022
India Infoline Finance [IIFL] Customer Care's response Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL
Mar 29, 2022
Updated by RahulChandran67 Hello, The Service Request process is not working and it is not supported in this case. I had raised multiple requests and called customer care, every time I call them they asked me to visit the branch.
We visited the branch and submitted all documents, no update after that.
I reached out to the grievance officer via Emal and formally complained. But there is no response or acknowledgement.
So please avoid pasting standard template
Apr 01, 2022
Updated by RahulChandran67 Any update. I called the branch number - every time there is no proper response from the Front desk and they are behaving very rude.
It's been 1 month - there is no proper process and status.
Apr 01, 2022
Updated by RahulChandran67 Looks like even customer care disconnected the call - they don't know what to tell.
Seriously what IIFL is doing is unethical.
Even this forum is fake !
May 11, 2022
Updated by RahulChandran67 Still no update from IIFL Housing Loan Team. Went several times and provided all documents. Till no update.
THey are just ignoring Customers
May 28, 2022
Updated by RahulChandran67 Hello IIFL,
Still No update. I have written an email to 1st level - [protected]@iifl.com, 2nd level - [protected]@iffl.com. It's been more than 30 days.
Now I have raised the complaint to the Final Level. I hope they will resolve this soon.
Sapna
IIFL securities