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India Infoline Finance [IIFL] Complaints & Reviews

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Updated: Apr 29, 2025
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1055
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India Infoline Finance [IIFL] reviews & complaints page 11

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S
sjoshuadarth
Apr 5, 2022
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Inocrrect report in CIBIL report.
I've tried reaching you through emails, toll-free numbers. Also raised a complaint here but no response was received.

Looking forward to hear from you to resolve this issue.
India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
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    L
    laxman1989
    from Ahmedabad, Gujarat
    Apr 2, 2022
    Resolved
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    Resolved

    Address: Shree Durga cargo moverr narol ahmedabad

    Sir I complaint on behalf my customer mahendra singh shekhawat... From my. Client account transfer to iifl account 40800 by mistakely... I want to pay my emi in indostar capital but company sold and take over by indostar capital .. in my account see this detail . I transfer before 7 month ago . How can I refund .. I try to many time customer care and give all detail but they are not response
    May 5, 2022
    Complaint marked as Resolved 
    India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
    Apr 02, 2022
    Updated by laxman1989
    Pls status
    Verified Support
    Apr 04, 2022
    India Infoline Finance [IIFL] Customer Care's response
    Dear Sir,
    With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
    https://www.iifl.com/contact-us/home-loan/raise-a-request
    Team IIFL
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      A
      Aktharpeer
      Apr 1, 2022
      Resolved
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      Resolved

      Hi, my name is Akthar, I opted for Byjus online education for my kid Mohammed Aayan.
      As per condition they told 15 days trail is their. Condition they provided is if I don't like subscription i can cancel the subscription with in 15 days.
      I paid 5thousand and opted for emi option the rest 55 thousand . Loan application -[protected] Some how the education pattern and teachers not worth so I decided to cancel the subscription. I Sent email to their support team and spoke with their team also for cancellation. it's been more than 4 weeks but the subscription is not cancelled. Now i got emi intimation that emi will be auto deducted. Literally this is online cheating saying false information and trapping parents.
      Can some one please help to get my money back and cancel the loan application. Iam not going to pay any emi on back of this.
      +2 photos
      May 14, 2022
      Complaint marked as Resolved 
      India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
      Verified Support
      Apr 02, 2022
      India Infoline Finance [IIFL] Customer Care's response
      Dear Sir,
      With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
      https://www.iifl.com/contact-us/home-loan/raise-a-request
      Team IIFL
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        C
        chandan.iaf
        from Basti, Uttar Pradesh
        Mar 28, 2022
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        Sir, I have demat from IIFL bearing DP No. [protected]
        Today I received message as "CHAND975 your settlement is overdue in T Plus 5 days for Rs 11620.49. Pls transfer funds to regularize the settlement and avoid action as per Risk policy. For assistance call IIFL Representative - [protected]"
        .
        I was quite confident for getting call from IIFL before selling shares from my each holdings. But did not get any call resulting huge loss of my portfolio. Pl look into the matter and resolve the issue.
        India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
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          C
          Chirag Rajpara
          Mar 24, 2022
          Resolved
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          Resolved

          Address: Upleta

          Respected sir,

          I quit my job at IIFL Gold Loan and it's been 5 months

          Sir I have my FNF related complaint. Can you help me?

          Because I don't get help from the local level.

          Or contact someone who can help me.
          Apr 29, 2022
          Complaint marked as Resolved 
          India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
          Verified Support
          Mar 28, 2022
          India Infoline Finance [IIFL] Customer Care's response
          Dear Sir, We request you to provide your employee code and contact number so that we can check account details and accordingly assist you with your query.
          Warm Regards,
          Sapna
          IIFL Securities
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            D
            deepakiifl2508
            from Delhi, Delhi
            Mar 24, 2022
            Resolved
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            Resolved

            Address: Rohini, New Delhi

            I am saying that I am apply home loan with IIFL Home loan last three
            months ago but unfortunately my deal was cancelled and Registry was
            not done by Dealer and IIFL Demand Draft date Dues was already expire
            till now my Loan Account was active and EMI was already deduct my
            account.
            so I am requested to Please cancel my Loan Account and refund all EMI
            and Other Charges deducted by IIFL Home Loan with immediate effect.

            Bank Statement attached

            Name:- Deepak Kumar
            Loan A/c No.- IL10186384
            Mobile No-[protected]
            May 7, 2022
            Complaint marked as Resolved 
            India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
            Verified Support
            Apr 01, 2022
            India Infoline Finance [IIFL] Customer Care's response
            Dear Sir, We understand that query raised by you has been addressed to your satisfaction. Further you can call us on [protected] / [protected] or click on below link for your concerns.
            https://www.iifl.com/contact-us/home-loan/raise-a-request
            Team IIFL securities
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              S
              sjoshuadarth
              Mar 22, 2022
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              IIFL has added wrong loan entries in my credit report/
              The reports are similar to Krazy bee which are all closed.
              India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
              Verified Support
              Mar 23, 2022
              India Infoline Finance [IIFL] Customer Care's response
              Dear Sir,
              With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
              https://www.iifl.com/contact-us/home-loan/raise-a-request
              Team IIFL
              Mar 24, 2022
              Updated by sjoshuadarth
              I don't know the account number of a load I haven't taken to raise a request.
              And I can't see the number you have mentioned says protected.
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                R
                RahulChandran67
                from Delhi, Delhi
                Mar 21, 2022
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                I purchased a property from TNHB Self-Finance Scheme and the loan was taken from IIFL.

                Recently there was a new allotment change as per TNHB rules, due to which my House block changed from C to D.
                On March 1st 2022 - I had visited the Home branch ( TNAGAR: CIT, Chennai. To officially raise a request for Home Loan Property details change.

                The team had taken the original hand-written request and allotment letter from me. And requested me to visit after 1 week.
                When I visited after 1 week, they said that the documents I have submitted is not received and looks like somewhere they missed them. ( now, my original allotment letter is missed).
                They acknowledged accepting requests via soft-copy and I had to re-send the details over email.

                And they asked me to visit again after 2 weeks and told it will cost Rs/10000 for the change.
                After 2 weeks, there is no update on the progress.
                Till now I haven't heard anything from them, there is no clear process, nor Estimated Time, or no request number either.
                Everything is just managed without any procedure.

                I tried reaching customer care and i tried to reach them over the phone at [protected]

                My Concern.
                - Unable to update the property details in the home loan. - No proper procedure.
                - Team had missed the Original documents I submitted for this process.
                - Unable to perform Registration of my house, since they aren't giving NOC
                As a normal customer, I do not have any choice rather run behind them again and again.

                I ready to take legal action.
                India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                Verified Support
                Mar 23, 2022
                India Infoline Finance [IIFL] Customer Care's response
                Dear Sir,
                With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
                https://www.iifl.com/contact-us/home-loan/raise-a-request
                Team IIFL
                Mar 29, 2022
                Updated by RahulChandran67
                Hello, The Service Request process is not working and it is not supported in this case. I had raised multiple requests and called customer care, every time I call them they asked me to visit the branch.

                We visited the branch and submitted all documents, no update after that.

                I reached out to the grievance officer via Emal and formally complained. But there is no response or acknowledgement.

                So please avoid pasting standard template
                Apr 01, 2022
                Updated by RahulChandran67
                Any update. I called the branch number - every time there is no proper response from the Front desk and they are behaving very rude.
                It's been 1 month - there is no proper process and status.
                Apr 01, 2022
                Updated by RahulChandran67
                Looks like even customer care disconnected the call - they don't know what to tell.
                Seriously what IIFL is doing is unethical.
                Even this forum is fake !
                May 11, 2022
                Updated by RahulChandran67
                Still no update from IIFL Housing Loan Team. Went several times and provided all documents. Till no update.
                THey are just ignoring Customers
                May 28, 2022
                Updated by RahulChandran67
                Hello IIFL,

                Still No update. I have written an email to 1st level - [protected]@iifl.com, 2nd level - [protected]@iffl.com. It's been more than 30 days.

                Now I have raised the complaint to the Final Level. I hope they will resolve this soon.
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                  M
                  Mahesh0417
                  from Chakan, Maharashtra
                  Mar 21, 2022
                  Resolved
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                  Resolved

                  Till time my PMAY application ID no. not receive from chafekar chowk branch is very hopeless & team is not response this subjected.
                  May 3, 2022
                  Complaint marked as Resolved 
                  India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 01, 2022
                  India Infoline Finance [IIFL] Customer Care's response
                  Dear Sir, We understand our official has contacted you and is already in co-ordination with regards to concern raised by you. Further you can call us on [protected] / [protected] or click on the below link for your concerns.
                  https://www.iifl.com/contact-us/home-loan/raise-a-request
                  ^Sapna
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                    S
                    sai dora
                    Mar 18, 2022
                    Resolved
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                    Resolved

                    Address: [email protected]

                    Showing overdue in my credit score which i was didn’t taken and i don’t have iifl account also. this overdue ruined my education loan please help me out.
                    Showing Rs. 36, and Rs.157 overdue in my credit score i don’t no how to pay also
                    Actually I didn’t have taken any loan from them.
                    +2 photos
                    Apr 22, 2022
                    Complaint marked as Resolved 
                    India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 21, 2022
                    India Infoline Finance [IIFL] Customer Care's response
                    Dear Sir,
                    With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
                    https://www.iifl.com/contact-us/home-loan/raise-a-request
                    Team IIFL Securities
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                      D
                      Dorabhel
                      Mar 18, 2022
                      Resolved
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                      Resolved

                      I have ordered the byju's product by paying Rs 5000 as down payment and balance 52000 through loan from IIFL on 15.03.2022. It is understood that loan was not yet processed at IIFL as loan verification is pending. I was already informed the byju's to cancel my order. Hence loan is not required. Please don't process the loan. Loan reference ID shared by Byju's is [protected].
                      Apr 27, 2022
                      Complaint marked as Resolved 
                      India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 21, 2022
                      India Infoline Finance [IIFL] Customer Care's response
                      Dear Sir,
                      With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
                      https://www.iifl.com/contact-us/home-loan/raise-a-request
                      Team IIFL Securities
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                        S
                        sudhir kokare
                        Mar 16, 2022
                        Resolved
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                        Resolved

                        Address: Prabodhankar thakare shiwree

                        I am taken gold loan at shwree branch. I am deposited cash in my GL account but person has not deposited in my gold account that time not given receipt because server issue . After two months I was going for my gold loan close that time he taken extra 3060 rupees from me. I am already paid money but he taken extra money from me . I am given application for but did not given reply last 7 months.
                        Kindly request for clear my issue as possible as early.
                        May 3, 2022
                        Complaint marked as Resolved 
                        India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 21, 2022
                        India Infoline Finance [IIFL] Customer Care's response
                        Dear Sir,
                        With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
                        https://www.iifl.com/contact-us/home-loan/raise-a-request
                        Team IIFL Securities
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                          S
                          Shaf786
                          Mar 15, 2022
                          Resolved
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                          Resolved

                          Clss

                          Address: Iifl borivali west(they have many branch)

                          I took a loan from iifl 3 month back from their sales person juned shaikh.he told me that i will get clss subsidy of 2.67 lakh if a take a loan of 20 years as i am eligible for ews criteria.they passed my loan at 11.70 emi such high rate.They even attached so many policy which i came to knw at the sanction letter.they took so much proceesing fees.said me too pay some elixir consultancy 6500.i did that too...now after 3 month thy hav not proceeded...
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                          S
                          shilpa Sanjay
                          Mar 14, 2022
                          Resolved
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                          Resolved

                          Address: No 9, Gr Flr, Soma Merit, Taskar Town, Venkataswamy Naidu Street Shivajinagar Bengaluru - 560051

                          Hi,

                          I had recieved the Home Loan and Top Up loan foreclosure on Dec 22.
                          Also I had raised the request for foreclosure on Feb 2nd for the second time
                          But I went to bank to foreclose the HomeLoan and Top Up loan account on feb 3rd and closed it by paying the closure charges.
                          After closing the account I recieved the foreclsure statement on Feb 4th.
                          After reading the statement on feb 4th, I noticed that I was charges an amount of 7, 299 in excess for both HomeLoan and TopLoan account
                          Now when I am asking the branch manager, he is not responsive .
                          He has not even raised the refund request for excess amount.
                          Even the customer care is not supportive.

                          Looking forward for some action to be taken for my excess amount refund.
                          I hope you will do the needful
                          Thanks
                          Apr 19, 2022
                          Complaint marked as Resolved 
                          India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 16, 2022
                          India Infoline Finance [IIFL] Customer Care's response
                          Dear Sir,
                          With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
                          https://www.iifl.com/contact-us/home-loan/raise-a-request
                          Team IIFL securities
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                            P
                            Prasanth Kvp
                            Mar 14, 2022
                            Resolved
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                            Resolved

                            Address: IIFL, VISAKHAPATNAM, Dondaparthy Branch

                            Poor Customer Service from IIFL Officials.

                            We have recently closed a loan Agreement with IIFL.

                            For release of Sale Deed from concerned Registrat office. We agreed with IIFL team for a meeting on[protected] . Which was agreed on[protected]. On the same day I requested them for details and processes to be followed for which I got no response.

                            On Monday[protected] early morning . I recieved a Number of another Official who says that he is not available today and asked him for required documents that needs to furnished from Banks representative end.

                            We have kept leaves specially for this purpose and IIFL Team is least concerned about Customers time.

                            Luckily, I am left with only last part of this Job.

                            I strongly recommend not to choose IIFL.
                            Apr 16, 2022
                            Complaint marked as Resolved 
                            India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 16, 2022
                            India Infoline Finance [IIFL] Customer Care's response
                            Dear Sir,
                            With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
                            https://www.iifl.com/contact-us/home-loan/raise-a-request
                            Team IIFL securities
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                              M
                              Manigam jeevan kumar
                              Mar 13, 2022
                              Resolved
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                              Resolved

                              Dear Sir/Mam,

                              I have taken a loan of 2000/- from your rupee redeem and sanctioned amount is 1740/- and the maximum amount is 2237.82/-

                              My Application no is 18589610
                              UMRN No- YESB[protected]

                              Amount is deducted from my account by still showing loan pending from your end.

                              Please find the attachment and solve the problem as soon as possible.

                              Please do the needful at the earliest
                              MANIGAM JEEVAN KUMAR
                              Mob. No -[protected]
                              +2 photos
                              Apr 24, 2022
                              Complaint marked as Resolved 
                              India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                              Mar 13, 2022
                              Updated by Manigam jeevan kumar
                              Dear Sir/Mam,

                              I have taken a loan of 2000/- from your rupee redeem and sanctioned amount is 1740/- and the maximum amount is 2237.82/-

                              My Application no is 18589610
                              UMRN No- YESB[protected]

                              Amount is deducted from my account by still showing loan pending from your end.

                              Please find the attachment and solve the problem as soon as possible.

                              Please do the needful at the earliest
                              MANIGAM JEEVAN KUMAR
                              Mob. No -[protected]

                              Verified Support
                              Mar 21, 2022
                              India Infoline Finance [IIFL] Customer Care's response
                              Dear Sir, Our official had tried reaching you on your registered no., but could not connect to you. Please do share your alternate number on below link to raise your query.

                              https://www.iifl.com/contact-us/home-loan/raise-a-request
                              Team
                              IIFL Securities
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                                G
                                gargh16
                                from agra, Uttar Pradesh
                                Mar 9, 2022
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                                PLease complete my remat request and issue physical certificates for the SGB in my account. I have submitted multiple documents since november 2021 but no response untill now . KIndly help me. I just want to get my physical certificates and close the account. Simply terrible company.
                                India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                Dear Sir, We would like to understand more about the problem you're facing. Please share your details with us so we can reach out to you immediately and assist you with your concern. You can get replies to your queries on Ask IIFL chatbot . Kindly write to [protected]@iifl.com for any concern.Warm Regards,
                                Sapna
                                IIFL securities
                                gargh16's [Complaint's author] reply, Mar 16, 2022
                                We tried reaching you over phone. Nobody answers the phone. I am deeply upset why karvy stock transferred my account to iifl securities. Please help me by providing physical certificates so i can close the account. Because of iifl i will never do any trading or keep my demat account. Simply terrible
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                                  Keshav60961306
                                  Mar 8, 2022
                                  Resolved
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                                  Resolved

                                  Address: shyam apartment jhotwara

                                  R/sir
                                  I purchased my house in March 2020 and they assured me that I am able to get the subsidy . I fully fill all documents that I needed for PMAY kyc.
                                  After a many visits and online query in bank every time they say it in process
                                  Last week in February I visited iifl branch they said I am not eligible for subsidy.
                                  Whan I ask why is that they said I am in another category and subsidy is closed in that category last month.
                                  Now what is my mistake in this matter is not bank responsibility to provide all thing on time
                                  Is this only for taking money

                                  My loan no is IL10074486
                                  Please guide me how to get my subsidy
                                  Apr 19, 2022
                                  Complaint marked as Resolved 
                                  India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 16, 2022
                                  India Infoline Finance [IIFL] Customer Care's response
                                  Dear Sir, We understand that query raised by you has been addressed to your satisfaction. Further you can call us on [protected] / [protected] or click on below link for your concerns.
                                  https://www.iifl.com/contact-us/home-loan/raise-a-request
                                  Team IIFL securities
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                                    Mohan2311
                                    from Bengaluru, Karnataka
                                    Mar 8, 2022
                                    Resolved
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                                    Resolved

                                    Address: Kankanagar Bengaluru

                                    Please update your branch premises with timings to be followed as Office hour and Business hour separately so as to avoid inconvenience to customers.
                                    I went to Kanka Nagar Bengaluru Branch for clousre of my loan account at 0530 pm on 08/03/2022 they refused saying cash is close for the day.
                                    A correct timing display outside the branch pemises could have saved my time and travel.
                                    Please look into to avoid such inconvenience to your valuable customer.
                                    Thanks.
                                    +2 photos
                                    Apr 14, 2022
                                    Complaint marked as Resolved 
                                    India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 10, 2022
                                    India Infoline Finance [IIFL] Customer Care's response
                                    Dear Sir,
                                    With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
                                    https://www.iifl.com/contact-us/home-loan/raise-a-request
                                    Team IIFL
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                                      R
                                      Rakesh6671
                                      Mar 7, 2022
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                                      Hello iam iifl broker I didn’t received my NCD Brokerage . When the Brokerage Received In my Broker Account ? Almost 3 month completed when i file ncd
                                      India Infoline Finance [IIFL] customer support has been notified about the posted complaint.
                                      Dear Sir, We would like to understand more about the problem you're facing. Please share your details with us so we can reach out to you immediately and assist you with your concern. You can get replies to your queries on Ask IIFL chatbot . Kindly call on [protected] or to [protected]@iifl.com for any concern.Warm Regards,
                                      Sapna
                                      IIFL securities
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