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India Infoline Finance [IIFL] Complaints & Reviews

www.indiainfoline.com

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Updated: Oct 1, 2025

Complaints 1382

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1055

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327

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India Infoline Finance [IIFL] reviews & complaints page 14

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I was contacted by an agent from IIFL and introduced himself he is from bhart AXA. Convinced me to buy a policy by giving wrong information about the tax benefit, free onlook period. Also told me there is a cashback offer.

Jan 17, 2022

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, Thank you for taking the time out to share your details with us. Our team is working hard on resolving your issue . Request you for your patience and cooperation. Warm Regards,
Sapna
IIFL

Verified Support

Dec 14, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that our official is already in co-ordination with regards to concern raised by you and our team is working hard on resolving your issue as speak. Request you for your patience and cooperation. Kindly call on Insurance CS number [protected] from Monday to Friday between 9:30 AM to 6 PM & Saturday 9:30 AM to 3:30 PM.Warm Regards,
Sapna
IIFL securities

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Address: IIFL Center, B Wing, Trade Centre, Kamala Mills Compound, Lower Parel, Mumbai, Maharashtra, India - 400013

There is a wrong entry in my credit report from India infoline Finance since 2018 and its affecting my credit score . I have paid all my dues from krazybee on time and all my loan account were closed, but there is 1 active account scince 2018 and i want to close it ASAP .
Please help me regarding the same.

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, Thank you for taking the time out to share your details with us. Our team is working hard on resolving your issue . Request you for your patience and cooperation. Warm Regards,
Sapna
IIFL

Dec 14, 2021

Updated by adesh warade Still no update as such, no email, no reply from the team . Look into the matter ASAP its affecting my credit score

Verified Support

Dec 15, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

Dec 18, 2021

Updated by adesh warade No, complaint not resolved yet
I have raised a request to link as you have provided yet no update on my matter.
Haven’t received a mail from contact support yet
Please resolve this ASAP its affecting my credit score

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I'm Manaswini, I had taken loan from krazybee(LoanNo-KB180119CCTUE2IAB) but not a single loan I took from IIFL, but still it shows that I have taken loans from IIFL(Loan No-SL1099385) with similar amounts of KRAZYBEE with a gap of 1 day.

I have paid every EMI on time for KRAZYBEE for which it has not shown any LatePayments in my credit report but this IIFL account(Loan No-SL1099385) shows Late Payments(DPD's) in my credit report which is affecting my cibil score severely.
I want that account(Loan No-SL1099385) to be removed from my cibil report as I have not taken any loan from IIFL or remove those delay payments and update in my cibil.
I need this issue to be resolved as soon as possible as I'm the one who is suffering for no mistake of mine.

See those documents I have attached krazybee shows no delay payments but this IIFL shows DelayPayments.

Jan 17, 2022

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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V

Vinaykaushik

from HYDERABAD, Andhra Pradesh

Sep 8, 2022

I am not taken loan from IIFL it's showing in cibil report please resolve my problem ACCOUNT NUMBER:SL3299803

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I'm Manaswini had taken loan from krazybee(LoanNo-KB180119CCTUE2IAB) but not a single loan I took from IIFL, but still it shows that I have taken loans from IIFL(Loan No-SL1099385) with similar amounts of KRAZYBEE with a gap of 1 day.

I have paid every EMI on time for KRAZYBEE for which it has not shown any LatePayments in my credit report but this IIFL account(Loan No-SL1099385) shows Late Payments(DPD's) in my credit report which is affecting my cibil score severely.
I want that account(Loan No-SL1099385) to be removed from my cibil report as I have not taken any loan from IIFL or remove those delay payments and update in my cibil.
I need this issue to be resolved as soon as possible as I'm the one who is suffering for no mistake of mine.

See those documents I have attached krazybee shows no delay payments but this IIFL shows DelayPayments.

Jan 10, 2022

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Address: Pune

I have taken loan from Krazybee app in 2017, and paid all dues in 2017. But still in my civil score it's showing personal loan from IIFL is still active, can you please check and update me as it is affecting my civil score.

Jan 13, 2022

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Dec 04, 2021

Updated by Affable 020 Attaching civil score sheet

Verified Support

Dec 06, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide your loan ac number to check and assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Hi,
I have applied loan from IIfL and got approved but due to High insurance charges on the property I have cancelled thru verbally as well communicated orally but from last 2 months am getting my EMI deduction and no possitive response from anyone.. now I am getting reminder for my 3rd EMI.. how good this is to deduct EMI for cancelled loan.. I lost hopes on IIFl. Planning to take action legally..

Jan 4, 2022

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide your loan ac number to check and assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Hi Team,

I have taken IIFL loan EMI for Byju's course, but after that I have cancelled my Byju's course and it is happens 15 days before only as per their company policy.

However I have confirmed to cancel IIFL loan EMI while they are doing the verification call process itself.

Could you please check and confirm either the loan EMI cancelled or not. If it is not done please cancel my loan EMI and Byju's team already they approved for cancellation for Byju's course.

IIFL EMI Reference ID : [protected]

Kindly do the loan cancellation as soon as possible.

Regards,
Vinod K.

Jan 8, 2022

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Dec 01, 2021

Updated by vk576 Hi Team,

Is there any update on my cancellation of my IIFL Loan EMI.

Regards,
Vinod k.

Verified Support

Dec 01, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide your loan ac number to check and assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Hello,

I have been requesting to close my Demat account (Client id - SAPNAJIG) for the last 2 months. I have raised 4 tickets so far for the same.

These Tickets were raised for the account closure.
[protected] (14/11/2021 14:47:02)
[protected] (07/11/2021 23:16:43)
[protected] (16/09/2021 22:04:57)
[protected] (14/09/2021 09:25:38)

It is a mandatory requirement to close the account by my new employer so it is important that the account is closed at the earliest.

Please can I request you to do the needful at the earliest?

Regards,
Sapna

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Nov 15, 2021

Verified Support

Dear Madam, We are in receipt of your account closure request and we will process the same shortly. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly call on [protected] or write to [protected]@iifl.com for any concern.
Warm Regards,
Sapna
IIFL

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I requested loan foreclosure letter on October 22 2021 and i have not received it till today November 12 2021, this is delaying the property selling process and recieving same answer to wait for 2 more days by customer care and sometimes unable to even reach the customer care executives.

Please resolve this

Dec 18, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Address: No 11, Ground Floor, Admas Chamber, Richmond Rd, Bengaluru, Karnataka 560025

Hi Sir, I hold IIFL securities account (User SRINK467) from long time and i stopped buying any shares because they sold shares on their own and settled their fees even without calling me. These days, they are buying a share (1 share) for Rs 20- Rs30 even though i dont have any funds in the account. I never called or asked them to buy or sell these shares. Just to keep my account active, they are doing this and charging me fees. Now it is...

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Address: IIFL House, Sun Infotech Park Road No. 16V, Plot No. B-23, MIDC Thane Industrial Area, Wagle Estate, Thane, Maharashtra 400604

Hi,
I'm Snehal from Iifl security employee ID C188271.
I have given proper resignation on 14 August 2021 through system and all formalities are cleared as I submitted tab and simcard too
Then that 10, 497 rs that final settlement company was going to give me but that amount they are asking me to pay.
How can this company be so fraud which is located in wagle estate road no 16 Thane.
Please team give my releiving letter as soon as possible as im in need Contact
[protected]

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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My Relationship Manager is unable to handle my DEMAT ACCOUNT. She lacks basic knowledge, regulations as laid down by SEBI. I am a senior citizen and this is mental harassment of following up for petty concerns however there is no solution. RM doesn't take calls, doesn't call back. I also require CML and DIS SLIPS. Stop checking trying patience of senior citizen and allot someone responsible who wants to actually work and provide solutions

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Nov 9, 2021

Verified Support

Dear Sir, We are unable to trace your customer account details. You can get instant replies to your queries on Ask IIFL our chatbot . Kindly provide your login id/contact no.or call on [protected] or write to [protected]@iifl.com to resolve the concern.

Further you can get CML online by login to your account .

Login > my account > DP > CML

You can also apply for DIS booklet online.

Login > My account > DP > DIS book issuance

Warm Regards,
Sapna
IIFL

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Hii sir, this is pokala jayanth, i cleared all my dues from krazybee (which is finanical of iifl ) i cleared my amount of 6100 in krazybee with account number KB180630CCTUPJB9W but iifl created same amount with another saving number SL1362116 but still it showing my loan of 2300
i have paid all my dues, please help me

Dec 18, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Hello this is Radha my gold loan account number is GL16877118..and complaint number is D3101829 my gold auctioned in September and after that I recieved message from iifl that visit your branch to initiate refund.. I visited and I submitted cancelled cheque they said it will take 7 days but it's been a month no response from them after that I raised a complaint n they called me back they collected all details said it will take 3 to 5 days it's been 15 days now there no response from them as well

Dec 14, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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S

Shailendra p

Jan 23, 2022

I am also iifl gold loan customer having same issues as like you, I am going to file an PIL in Supreme court against IIFL, can you please share your mail id so that we can collect data. My mail id is [protected]@gmail.com

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Address: Bharti Axa Kalyan Nagar Bangalore

Broker IIFL insurance ltd. IIFL Broker code: 132

My name is R.Arunprasad and my Contact no: [protected]

I'm cheated by the iifl insurance brokers ltd employee Brijesh from Bangalore. His contact number is [protected].

While giving policy he did not mention anything about IIFL. He told that he belongs to bharti axa life insurane company ltd itself.

He told that if i invest one lakh,...

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I am holding a demat account with IIFL having registered email id as [protected]@gmail.com. I want to transfer the shares lying in my demat account and then close the account with IIFL so would like to know the procedure for it .

From last few days I have been trying to get in touch with the RM of my account to know the process but no success. I have dropped an email at his email address [protected]@iifl.com but its not delivered.

Hence I would request to please let me know the complete details regarding the procedure for transfer cum closure of demat account with IIFL.

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

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India Infoline Finance [IIFL] Customer Care

from Mumbai, Maharashtra

Oct 27, 2021

Verified Support

Dear Sir, We are sorry to hear about your decision to stop trading with us. We request you to re-consider your decision and allow us a chance to do business with you. We would be happy to resolve your concerns/queries if any and make this relationship last longer.

Incase, you have still decided to close this account, you are required to submit Account Closure application form which can be downloaded from the link mentioned below. You need to mention the Trading and Demat Id along with signature from all account holder(s).

http://content.indiainfoline.com/IIFLTT/DownloadFormFormats/downloads/CDSL_NSDL_...⇄

Further, DP transfer charges are nil if you are applying for Transfer Cum Closure.

In case of transfer cum closure we require CML of the target Demat Account with DP Stamp & Sign along with the closure letter. (Name with another DP should be in the same order as in the existing account). The reason for closure should be mentioned as "Shifting of Account " in the closure letter.

It is mandatory to clear the debit balance in account before applying for Account Closure.
OR
If there is any credit balance available in your Ledger account, same will be transferred to your bank account mapped with our records.

In order to sell the shares you can contact your relationship manager or call our trade line No. [protected]. You can also place sell order from the trader terminal.

These documents can either be submitted at the branch or you can directly send it to us on the following address -

To CDSL/NSDL Department
India Infoline Ltd.
6th Floor, Akruti Center Point,
Central Road, Marol MIDC,
Andheri - E, Mumbai - 400093

Please click on below link to download your form https://ttweb.indiainfoline.com/Trade/downloads/CDSL_NSDL_Account_Closure_Form_F...⇄ For speedy resolution, post

Kindly provide your login id/contact no.or call on [protected] or write to [protected]@iifl.com to resolve the concern.Warm Regards,
Sapna
IIFL

Warm Regards,
Sapna Gupta
IIFL

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I have requested may time for NOC of my account 755671. Loan account has been closed and already raised a request for NOC.

PLEASE SEND ME NOC ON MY EMAIL.

THANKS

Dec 1, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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I paid my loan amount in time in Krazy bee account on that time it self but now you guys are collecting again amount from us and getting damged our cibil score it's not correct and I am telling that I received a legal notice now I am going to complain and take in court and I have a proffs of my paymnent was done in Krazy bee itself you guys are cheating that again you take from us. I wnat to tell that kindly take back that notice other wise I will definitely file a complaint against IIFL .if you have a problem with Krazy bee deal with that guys not ours I took from Krazy bee app and payment back to Krazy bee itself done 2 years back

Dec 1, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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In my cibil report was showing I was not done repayment to your company loan. But I want to tell you guys I taken from a loan from Krazy bee was 2500 and I paid aa three months exact in time. But in my cibil score it shows still pending by this my credit was getting effected and Iam telling if you don't rectify means I should file complaint in police station and court regarding your process that we all lossing our carear

My name: kandula Taraka sai vikas

Dec 1, 2021

Complaint marked as Resolved

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir,
With regards to your query regarding loan you can call us on [protected] / [protected] or click on below link for your concerns or provide loan ac number to assist you.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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Kindly cancel my loan as I have cancelled byjus product within the said time, My ticket number is[protected] and my account no is SL2924313. So kindly do the needful and send the confirmation to my registered mail..

Oct 28, 2021

Complaint marked as Resolved

Got a mail from iifl regarding cancellation of the loan today.Thanks

India Infoline Finance [IIFL] customer support has been notified about the posted complaint.

Oct 26, 2021

Updated by subratkusamal Got a call yesterday from Byju that they will inform IIFL to cancel the loan/mandate. Waiting for a update from IIFL...

Oct 28, 2021

Updated by subratkusamal Got the mail that iifl has cancelled the loan. Thanks

Verified Support

Oct 29, 2021

India Infoline Finance [IIFL] Customer Care's response Dear Sir, We understand that query raised by you has been addressed to your satisfaction.Further you can call us on [protected] / [protected] or click on below link for your concerns.
https://www.iifl.com/contact-us/home-loan/raise-a-request
Team IIFL

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