I have One Freedom Card from Indiabulls Dhani, Every month 26th They Convert my Freedom card Spend into Credit Loan and I have to pay back as 3 EMI's. They will directly Deduct from My bank account on 5th of Every month. Last Month They Wrongly Calculated the Transaction instead of Rs.16, 500 and Created Loan for Rs.22, 965 (Loan id- HLKVID6JLFNWJRX) . So I didn't pay the EMI and Asked them to Correct my Loan amount and then I will pay. I raised complaint Via email and Contacting their customer care. Finally i got call from their team to revise my Loan amount.T hey updated the Loan Amount to Rs.16, 500 and send payment link to make Revised EMI amount. In-between Two Recovery Agents come to my residence without informing me When i am at my office.They Spoke abusively to my neighbor and Called me via neighbor phone.I explained them that there was a mistake in my loan and i raised complaint in DHANI and its under process. But they are not ready to listen and asking me to pay Loan amount again and again and shouting infront of all of my neighbors, They didn't stop witht that, They went to my Hubby's Mothers residence by Showing our proofs to that Area people. Finally they met my Sister in law and Spoke to her abusively like giving warning using Bad words and Shouting, Everyone gathered infront of her house and it was very shamefull moment for us. I will file an FIR against both of them if they not appologise to us . This is unacceptable Behaviour from Dhani Recovery Agents. Dhani India Bulls should take action againt them. I will not stop untill they take action proper action.
Mar 10, 2022
Complaint marked as Resolved My complaint not resolved yet
IndiaBulls customer support has been notified about the posted complaint.
Verified Support
Dec 29, 2021
IndiaBulls Customer Care's response Dear Renukadev,
Your concerns/queries are on our priority list. Kindly DM us via m.me/dhaniapp or leave your number at [protected]@dhani.com. We'll get back to you right away! You can also choose to call us at[protected] anytime between 8 AM & 8 PM.
Thanks & Regards,
Ronit, Team Dhani.
Dec 30, 2021
Updated by Renukadev VM Dear Dhani, I sent you above complaint via m.me/dhaniapp including my account details, please take proper action
Verified Support
Jan 01, 2022
IndiaBulls Customer Care's response Dear Renukadev,
we regret the inconvenience you have faced. Request you to share your contact number and we shall get in touch with you at the earliest.
Neha, Team Dhani
Mar 10, 2022
Updated by Renukadev VM Dhani did not call me and no action taken so far, how can you mark this complaint as Resolved?
Verified Support
Mar 11, 2022
IndiaBulls Customer Care's response Hello Renukadev,
We would need your details via m.me/dhaniapp so that we interally align and solve with our team as quickly as possible for you. Hence, request your support here.
Neha, Team Dhani
This was something that was getting resolved on priority & was promised to me is already done.
Now not only it is still not resolved, this issue but you guys have stopped calling & giving me updates about this as well ??
Can you call me & update why has you relevant team still NOT removed the late payments & corrected the DPD to “0” even after promising to get that done a ton of times ???
WHEN will this resolve & the late payment get removed & the DPD get corrected to “0” ??? Can you please let me know & update on the same ??? I have been waiting for over 2 months now.
Kindly call me & let me know when will this resolve & the DPD get corrected to “0” - I even sent you a fresh CIBIL report in 7-8 different times. Pleaseeeeeeeeeeeeeeeeeeeeeeee resolve this, it has been going on for over 2 months !!!