Verified Support
Feb 07, 2015
Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir,
The complaint taken up and investigation done in respect of the said conductor. Since the conductor suffered heart attack and is on leave, the delay may please be condoned.( Tripcode 2045KSGBNG, SEAT NO:3 DOJ 17/12/2014 PASSENGER Mr.K. Surendra Bhagwath (complaintant))
The said conductor(in hospital) was questioned regarding the complaint, he has stated that he has called the complaintant passenger over his mobile, the complaintant has also replied but after sometime when tried again and again, the mobile was switched off. The conductor has tried totally three times. The schedule supposed to depart from Kasargod at 20:30 hrs waited for another 10 minutes and departed at 20:50 hrs. But on the way to Puttur, around 25 kms from Kasargod, the complainant called to the conductor mobile stating that he was left over at Kasargod. The conductor expressed his helplessness and asked the complaintant to come to the place where the bus has stranded near Perla. But the complaintant was unwilling, for which, the conductor has continued his trip to Bangalore.
On verifing the documents, the Traffic Controller at Kasargod has despatched the bus at 20:50 hrs and has passed remarks of the not travelled passenger.
Still, we regret for the inconvience caused to you for the no cause of the conductor.
Thanking you for patronising the services and feedback. And, it is requested to drop the matter further.
Regards,
Awatar support.
Mar 15, 2015
Updated by Surendra Bhagwath Dear Sir,
Your letter (ka ra sa: keka: no awatar 78-2/647 | date 5 Feb 2015)
On recept of the above letter, AIRTEL officer for due verification of the fact mentioned in your above letter
On verification, it is confirmed that, during the time mentioned in your above letter have not received any message from any service provider or from any mobile. MY MOBILE WAS VERY MUCH ACTIVE at the time and also there was no network problem.
Airtel office also comfirmed that they have not received any 'DEAD' message back to their pool.
Now I want to bring above facts to Sri. Dr. Srinivas, secretary to honourable minister for transport Sri Ramalinga Reddy.
Thus far, i have already undergone so much of hardship from your negligence and false facts.
Now to seek justice for my complaint, the matter will be taken to consumer dispute court for it's logical end at your own cost and enhancement of compensation amount.
From your enquiry sheet (which is mentioned in above reply) it is found that, I have called the conductor after 25KMs journey, it is something paradoxial, because I received crew mobile number only on 18 Dec2014 at 8:20pm.
I will wait for 15days from the date of this letter to receive compensation.
Thanking you,
Your faithfully,
K.S.Bhagwath
![Karnataka State Road Transport Corporation [KSRTC] Logo](/thumb.php?bname=1&src=ksrtc.jpg&wmax=280&hmax=280&quality=90&nocrop=1 "Karnataka State Road Transport Corporation [KSRTC] Logo")
Your letter (ka ra sa: keka: no awatar 78-2/647 | date 5 Feb 2015)
On recept of the above letter, AIRTEL officer for due verification of the fact mentioned in your above letter
On verification, it is confirmed that, during the time mentioned in your above letter have not received any message from any service provider or from any mobile. MY MOBILE WAS VERY MUCH ACTIVE at the time and also there was no network problem.
Airtel office also comfirmed that they have not received any 'DEAD' message back to their pool.
Now I want to bring above facts to Sri. Dr. Srinivas, secretary to honourable minister for transport Sri Ramalinga Reddy.
Thus far, i have already undergone so much of hardship from your negligence and false facts.
Now to seek gustice for my complaint, the matter will be taken to consumer dispute court for it's logical end at your own cost and enhancement of compensation amount.
From your enquiry sheet (which is mentioned in above reply) it is found that, I have called the conductor after 25KMs journey, it is something paradoxial, because I received crew mobile number only on 18 Dec2014 at 8:20pm.
I will wait for 15days from the date of this letter to receive componsation.
Thanking you,
Your faithfully,
K.S.Bhagwath