Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Hi The driver of Airavat ( F 111, I was told it was operating from the Bangalore depot) going towards Hunsur about 7.30pm on 12th feb yesterday changed lanes (when there was no need to change lanes if one had to head straight towards BM Hospital) and brushed my car on the right lane. With so many vehicles ahead and behind the bus at the signal this was very risky. The bus sped off after touching my car. I reached home and called KSRTC at[protected] and[protected] many times with no response at the office. Today 13th feb I called them and was given the no. [protected]. The officer was very courteous and asked me to come and lodge a complaint at the KSRTC bus stand, Mysore. Kindly consider my request to inform and warn the concerned driver of such risky action and not to speed away next time. Uma.

Dear Concerned, I have cancelled two tickets on 19-Jan-2015, with the details as given below in my registered login Id - [protected]@gmail.com, but still i have received my refund, so i have sent multiple E-mails to Accounts Department @ [protected]@ksrtc.org with no response, i have even tried calling the numbers[protected] and[protected] but no one is there pick the phone, so i request you to please do the needful to get my refund as early as possible PNR Number - J47635804 & J47636171 Regards, Infant Vino [protected]

I have booked a ticket from hospet to banglore and i got a message that bus has been cancelled and then i submitted mail to online refund and been trying calling the number 22221321 Ext 283 (other banks), they simply receives the call and then ends the call. This is the worst customer service I have seen. Please refund my amount and more over they just keep on replying below message Sir / Madam, Your ticket is cancelled. If refund is not received within seven days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext 280 (SBI) or 283 (other banks),[protected]direct) during office hours on all working days quoting KSRTC OB reference no. and user ID. We regret the inconvenience caused to you and solicit your co-operation in this matter. With regards Awatar Support please follow IRCTC refund methods, we get those exactly in two days. My PNR number is : J47817644

KSRTC guys have sent a message just 2 hours before the travel that bus time is postponed, I need to catch an event at the destination point, I tried calling the KSRTC customer care its keep on saying busy. This is totally in acceptable. They should have called me and give which bus I can go along instead they decide by themselves. I really frustated with these guys. I wanted to take action against them.

I made a Mangalore-Bangalore-Mangalore booking on the KSRTC website. An amount of Rs. 2567/- was debited from my account and I got a message in the end saying that the booking had failed. I sent an email to [protected]@ksrtc.org and I still havent got a reply. My KSRTC OB Number is OB14696871. Kindly look into the matter. Thank you.

Bus number: KA26 F840 travelled from hubli to ilkal on 6th feb15 on 10 am from hubli. Conductor and driver was behaving as rowdy/goondas. Stopped bus in Naragund 38 minutes. Stopped bus IN Kulageri 15 min. Stopped bus in Badami 35 min. All the time tiffin and tea break. Rest driving rash in badam road regardless of road bad condition.

Hi sir/madam Good Morning. I am saidhanalakshmi.my ticket was not booked(OB14456698, OB[protected] .As u told earlier with in seven working days money was credited. I am waiting for seven working days till now money will not credited . I messaged to online refund but they are not replied to my mail and even I called them they are not pic my call. sir/madam as I request u money will credited to my account as soon as possible.

Hi, Its been more than 17 days, I have not received the refund for the money debited on 18th Jan for a failed transaction.Whoever is picking up the call in[protected] OR[protected] is either cant speak English or not talking intentionally. Kindly help me to get the refund. Debited - Rs.1044 Booked Date and Time: - 18 Jan 2015 around 9.30pm Booking - for AC Sleeper to Thrissur from Bangalore Reference number OB14468475Amount...

Dear Sir, I am the Regular passenger who is travelling from B.C. Road to Mangalore [ Dakshina kannada District ] . After Reduce in Diesel rate still some of Conductors are collecting same earlier rate, i.e. Rs. 24.00 . But some Conductors are collecting Rs. 22.00, some of them are collecting Rs. 23.00 . Please look in to this immediately . Other than this, Some of Conductors [ Buses flying from Sakaleshapur to Mangalore, Chikmaglore to Mangalore ] are collecting Rs. 29 and above for the same distance. Kindly clarify me that why this higher rate as it is same distance and same category of bus. Thanking you, Regards, Rajesh Bhat M +[protected]

Sir,

I tried to book 4 tickets from Bangalore to Udupi in club Class for 22nd Feb, 2015, on 28/01/2015. But due to transaction failure, an amount of Rs3039.00 was debited to my account in Union Bank of India, and I did not get confirmed ticket. The OB number is OB14584270. So I request you to kindly arrange to refund the same to my account.

Thanking you,

With regards.

Srikrishna Udupa
E-mail: [protected]@gmail.com

I have booked return ticket Trissur - bangalore - trissur on 13/01/15 through ksrtc.in website. During the booking money from my account deducted but the ticket was not issued. I requested for refund through e mail, but there was no reply or refund. after 14 days they replied me like this Respected Sir/Madam, We have received your mail and necessary action will be taken accordingly after due verification. You are requested to check your bank account in case of refund after 7 business days. For other issues regarding non receipt of refund amount kindly call[protected] OR[protected] during office hours. REGARDS, KSRTC ... again i sent many mails no reply but i didnt called them because I'm abroad. now itz 17 days I called several times to the above mentioned numbers and also some other numbers got from ksrtc wesite. they will attend the call but not talking. i lost a lot of money by calling these people. can u suggest me a solution to get my money back. my booking details mail id; [protected]@yahho.com OB14412822 31/01/2015 THRISSUR BENGALURU 13/01/2015 3980 [protected] 2 OB14412822 01/02/2015 BENGALURU THRISSUR 13/01/2015 3980 [protected]

I am travelling from Hubli to shirdi on-29/01/15 in a ksrtc Volvo bus of Hubli - M3 Depot no 37470with my family with a daughter of 5yr 2month old. In spite of telling him so many times that he issued half ticket to my kid later I searched in net and showed the same to him and he was not ready to accept so I decided to Lodge a complaint

Dear sir/madam this regarding rude behavior and speech of bus Conductor .i am a daily traveler between Shiggaon and Hubli in ksrtc bus.the service is good. But today morning ie on 29/01/2015 when i boarded the bus conductor not asking even pass or ticket then directly his telling I want say I have pass without he asking anything where his sitting his seat and he behaved rudely and said who r u to ask, then he saying go compliant to anybody no one do nothing .so many senior people said him conductor doing wrong but he didn’t his behave rude


Thanking You

Mehboob

Dear KSRTC, This is to inform that today i.e 28th Jan'15 we had booked for 1+1 Sleeper coach in KSRTC sleeper from Bangalore to Agumbe for the departure from Bangalore at time 10:10 pm. Ticket & Bus details are as follows... PNR : J48185473 Journey date : 28.01.2015 Trip code : 2203BNGAGB Bus no : KA-40 F 1068 Crew (Driver) Depot1 : [protected] We requested with Conductor, Duty TC, Duty Incharge, Administrator officer whose mobile number is [protected] for the acceptance of online ticket for which all the above mentioned people rejected the ticket for not having id proof for the senior aged 2 citizens who was expecting bribe from us for allowing them for travelling instead of providing us alternate solutions.Finally we have taken the tickets for the same passengers for the journey. We had a very bad hectic experience from KSRTC... Kindly refund the complete ticket amount immediately without any delay...

Hi, I'm Rajesh, I had booked the ticket from Karur to Mysore on 26th Jan. But they didn't stop the bus to pick me. I was waiting in the pick-up point (Karur) almost 2 hrs. The Crew picked my call after so much attempt and said they have already left from karur and asked me to come in the next bus. Since it was holiday (Jan 26), I didn;t get any bus properly and all the buses went without stoping, since heavy rush, there was no space even to stand in the bus in all the buses. I booked the ticket since i had the very important meeting in next day morning 3:30am (My office working hrs 3:30am -12:10pm), but couldn't make it out. Fianlly I'd arranged the cab for 3500 Rs and reached the Mysore at 6:30am. But, Missed my important meeting in my office for which i booked the ticket in KSRTC. I got fever next day itself, because of standing in fog and in mosquitoes almost a whole day. Full of stresses and tension. I've proof of all the calls i made to them and they didn't reply and all. I can't simply leave this. I've planned to go to consumer court or ready to go anywhere to complaint about this, if i don't get immediate answer for this. PNR No: J48100840 Journey Date: 26/01/2015 Bus no: KA-F 3325 Crew mobile: [protected] Attached is the photo copy of the cab bill. Thanks, Rajesh R [protected]

Dear Sir,

This is Kiran P L, I had booked ticket from Kollur to Bangalore on 18th Jan 2015 on ksrtc website . Five tickets were booked initially on the e-Ticket . But two tickets were cancelled on 15th Jan 2015 . I had received the acknowledgment for Partial Cancellation Acknowlegment in email and refund amount will be credited within 7 days .

PNR number : J47468496
Refund Amount : 971.00

I had called up the customer care[protected] which routed to Accounts department[protected] . The phone call was unanswered in the Accounts department and I had not received the credit in my bank account.

Please help to get the refund amount ASAP

Regards
Kiran P L
[protected]

Hi, I have booked 1 ticket from Bangalore to Nellore on 23rd and return ticket from Nellore to Bangalore But I dint get any mail or message regarding it. I called ksrtc and told them regarding this. They said transaction is failed . And my OB number is OB14084224 Please refund my money. Thank you .

Respected Sir, I am a daily commuter in Huskur gate-Electronic city.Today (21st Jan 2015) I had a bad experience from the conductor because of not having change .The bus fare is 5 INR on that route .I gave the conductor 50 rupees since I didn't have any change with me. He started to insult me in front of other passengers.I tried to convince him that I don't have 5 rupees change. He was not even bothered to accept the fact and I knew that he have enough change to give the balance as he was holding the notes in his hand. He was saying me to get out of the bus at Veerasandra signal.I managed to get fare from a unknown co-passenger. It was a really shocking experience and a misbehaviour toward girls. Bus no is KA 57 F 1227 time is around 6PM route-Chandapura-Majestic. Please instruct your employees to behave properly

I tried to book e-ticket online from ksrtc.in 2 times. Both the times amount got deducted from my account but did not get the ticket. Following are the details. 1st attempt: Date of ticket book attempt:[protected] OB Number: OB14456471 Amount got deducted: 573.00 Rupees Service no.: 1900BGMBNG Seat no: 18 DHARWAD to BENGALURU - Onward Journey date 27/01/2015 2nd attempt: Date of ticket book attempt:[protected] OB Number: OB14503535 Amount got deducted: 573.00 Rupees Service no.: 1900BGMBNG Seat no: 18 DHARWAD to BENGALURU - Onward Journey date 27/01/2015 Please refund the amount ASAP. Thanks

Dear sir/madam this regarding rude behavior and speech of bus driver.i am a daily traveler between tumkur and jalahalli cross in ksrtc bus.the service is good.but today morning ie on 21/01/2015 when i boarded the bus conductor said no stops will be given between nelamangala and 8th mile. the bus number is KA-06 F 917 coming from tumkur to bangalore belongs to Tumkur Depo-1. but a stop was given to a staff PERSON at nelamangala depo near arishinakunte.when i asked why you are giving stops when you said no stops will be given the driver of the bus behaved rudely and said who r u to ask, i will send you out of the bus and i will not move the bus i will stop the bus here only and started shouting and misbehaving.SO I KINDLY REQUEST IN YOU TO TAKE NECESSARY ACTIONS TO INSTRUCT THE DRIVER TO BEHAVE PROPERLY WITH THE PASSENGERS AND DO THEIR DUTY.HOPING FOR THE NECESSARY ACTION FROM YOUR END. THANKING YOU