Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Today 24th Oct 2014, from Belgaum to Ulavi (Near Dandeli) bus facility was not available even after waiting for 2 hours. After having question about the bus operation to controller he started shouting like "we have many work to do" just because the bus was coming from Inchalkaranji and it was not belgaum depo bus. We (17 adults group including small kids and female elderly) were waited for 2 hours and after contacting Chikkodi depo controller, Depo manager said they put the cancelled board in Chikkodi depo and if we want we can go there to read that. Even in Belgaum depo first the respective controller was not available (later understood that he was off duty on mutual understanding) when main controller contacted two great personality on Mr. Chikmath and another Mr. Patil they started behaving like bulls without any respects. When we asked to contact their higer authority they said we cannot help and use alternate option as if they are providing free service. With lots of bad feelings in our mind we (all 17) people have to return to our villages as practically there is facility that time to reach using government bus facility. Hope someone will look this issue and avoid such incidents in future. If anyone has any questions or doubts please contact me. Very rude way to handle operational issues and provide service to public.

Hi All.. I struggled to get the Refund Amount which got debited during my Failed Online Booking Transaction.. I had struggle for more than 45 days. At last I was in touch with the right team and the amount got refunded within 5 minutes. I have posted multiple complaints on the same forum.. Now I am happy to share an important info that will help to get the amount refunded.. Contact the amount mentioned number and dial the extension; then your daydream will happen in minutes... Regards Mohammed Riyas [protected]@yahoo.co.in +91-[protected]

Online Booking Transaction No. OB[protected] Failed OB13116727IGZ6405346 TRANSFER TO [protected] CAO- FA- KSRTC E - T We have booked a Ticket from Bangalore to Nellore for 1.10.14 and Nellore to Bangalore for 4.10.14 for which the transaction details are as mentioned above. But, the transaction has failed. When we inquired on the customer care and sent an email, they said the amount of Rs.1700 for the transaction will be credited within a week. And after a series of mails and calls to customer care, there is still no amount credited. Being a state level transportation service website, such intolerable behavior shows how irresponsible it is on your part. I need the amount to be credited as soon as possible into the SBI account with Account number : [protected].

Hi I have tried to book a ticket on26th Sept, from Bangalore to Tirupathi. The amont had got dedcuted from my account though the ticket has not been booked.I have tried calling the account section and mailed to the email id mentioned and no action nor response has been there. I need to escalate this issue and get the refund. Please let me know if there is a way to do it. Transaction id: IIN/KSRTC Centr/[protected]/0 Thanks.

With my family I was travelling from Udupi to Mysore on 10.10.14 in Non Ac Sleeper departed at 21.00 hrs from Udupi. PNR No. J[protected]Bus No. KA-19F2979). We have not booked a ticket for our child, but in the bus, conducter insisted to book a half ticket for the child. I requested him to provide a seat for the half ticket. The conducted replied that if the seat is required you ask your child to get down. He then has issued a half ticket for Rs. 396/- (Ticket No. 033720 dt. 10.10.14 issued at 21.09.30 Hrs.) But later when the bus reached to Mangalore, I heard the conducter was telling 1 seat is available with some customer. My question is if 1 seat is available why he has not given that seat to my half ticket? Request to clarify my point.

I tried to book a return ticket from Mangalore to Bangalore and return today and the amount is deducted from my bank account but the ticket did not get confirmed. Can you please refund the amount deducted as this was a failed transaction OB Number: OB13358778 Transaction date : 6th October 2014 I have written numerous emails to [protected]@ksrtc.org, but not a single reply to any of those emails. Can you please give me provide me the escalation path, where i can get the refund or reply to the emails i have written.

Hi, I tried to book a KSRTC ticket on 06-Sep-2014 but it was unsuccessfull. I was trying to book the ticket as a guest user Please find attached the screenshots of the failed transactions OB No : OB13020093 Transaction date :[protected] Kindly arrange a refund for the same Thanks and Regards, Viswanathan

SIR, I Booked 2 tickets through online reservation of KSRTC from Bangalore to chennai DEPATUE on 17.10.2014 I Booked Ticket on 16.10.2014 @ 8.00 A.M The Amount of RS 964.00 Debited from my Accout to KSRTC but i didnt get any SMS OR E MAIL from KSRTC of Ticket Conformation Hence I request kindly CANCELED my ticket and refund my Amount OB13466320 OB13466357

I have multiple things to say, we were supposed to travel to Chennai on 09-Oct at 8:30 PM and catch a flight at 5:45 AM from Chennai Airport(Chennai-Guwahati). I booked the below KSRTC bus looking at the arrival time i.e. 3:30 AM at Chennai. PNR Number : J45933244 Trip Code : 2030BNGCHN Well, on the day of travel I got a message saying the bus is cancelled. How do you expect me to book a ticket on the same day??? This is just the first part. I somehow managed to book another bus, boarding time : 9:50PM Venue : ShanthiNagar bus stand. Chennai arrival time : 4:00 AM Find the details below, PNR Number : T45961703 Trip Code : 2151BNGCHN We reached the bus stand at 9 to make sure we don't miss the bus. Unfortunately, the bus showed up at 10:45PM after a lot of searching. They asked us to board another bus for some reason, when asked the driver said the bus will reach at 6:15, way after the flight would have taken off.. We are expected to be at the airport an hour before the travel. First of all, how can you cancel the bus on the same day???? The total amount deducted for the ticket was 1999, amount refunded is 1804. Why should I pay for your mistake??? How can you expect us to board the bus 1:30 hrs late when we have a flight to catch???? We had to pay Rs. 6700/- for a inter-city cab and catch the flight. Total loss incurred : Cab (6700) + Bus cancelled(184) = Rs 6884/- Who will refund this amount?

Hello, We have travelled from Channagiri to Bangalore on[protected] in KSRTC Volvo service. A ticket fare was 467, but in awatar booking it is showing 424 rupees. Why this difference? Actually the price must be less when we are buying ticket with conductor instead of booking online. I want clarification on this. Attaching ticket and online price with this. Thanks Mallikarjun.

Respected Sir/Madam, I did not receive the refund amount for the cancelled tickets (pune to davanagree and davangree to pune) initiated on 22 sept 2014. KSRTC OB No.:OB13183786 PNR Number: J45583516/ J45583515 login id:[protected]@gmail.com ph no:[protected] I waited for stipulated time of 7 days and then complained to them twice. But no response from KSRTC Please do the needful for receiving my refund at the earliest. Thanks and regards sangram pratap kar

i had book a round trip from bangalore to pune on 11th september 2014 but the transaction failed.they told me that my money will refund in 7 working days but its more than a month, they donot care at all. i have mailed them many times but no respond at all. please help. loginid=[protected]@yahoo.com KSRTC OB reference no.=0B13076707 transaction date=11th sep 2014 i have done net banking through sbi. account no=[protected] phone no.=[protected]

HI, I reserved KSRTC bus tickets to nellore on sept 25th and cancelled on the same date. The amount is not refunded to my account till now. I mailed the KSRTC online mail id but still no one get back to me. I tried the customer care numb but no one picked up. Details : Trip code – 2210nlrbng PNR – J45718473 SEATS-25, 26 AMount - 1538. Please take actions to get my money back. After all 1500 is not a small amount to ignore

I had booked 4 tickets from Ooty to Bangalore on 28th of September (KSRTC-Rajahamsa). Due to some issues the tickets were cancelled by KSRTC. Though its been more than 3 weeks of cancellation the refund for the same have not been made. I have also sent a mail to [protected]@ksrtc.org informing about the PNR No of the journey. But, it seems no action has been taken on the same. PNR No : J45604525

Hi There I have reserved a ticket PNR number J45524959. This is on my father's name Koteswara rao. my father is not be able to travel and I went on travel, Though I have shown my ID Proof and my Father's ID Proof bus conductor did not allow me to travel on this ticket. Instead I have taken new one as directed by bus conductor, have to applause for his sincerity. As well he told me to send the both tickets and the ID proof of the my father along with it. And he told that I will get refund of money. I have sent mail and did call to ksrtc customer care till now no response. its almost more than 10 days.

I had cancelled tickets on 28th September for Bangalore to Goa and return, however i have not received the refund amount even after 15 days. I tried calling all the numbers provided by KSRTC but no one is responding. I don't know how should i approach them. Please resolve this issue ASAP. This is purely carelessness from KSRTC. If you don't want to respond to customer queries and problems why do you even have customer care dept. PNR - J45377470, J45377756.

I have cancelled two tickets and amount is not refunded back till now. its almost one month now for one cancellation and other one is two weeks. Request your help to get the money back and details are mentioned as below. Also please not the call center and accounts number section numbers are always busy and no one is pick the calls and also no response to my repeated mails so far PNR Number :J44924079 Date of Journey :10/09/2014 Date of Canellatiion" 02/09/2014. PNR Number : J45471788 Date of Journey :01/10/2014 Date of Cancellation : 24/09/2014

PNR #: J45313721, KSRTC OB No. OB13039742, Trip code: 2100BNGPDK Class of Service: RAJAHAMSA EXECUTIVE From: ELECTRONIC CITY BMTC DEPOT To: TRICHY This ticket was booked online and due to some problem which occurred on 27th of Sept the service got cancelled by KSRTC. Still I haven't received the refund amount for the ticket booked. Tried called the numbers provided on the ticket but they seem to be irresponsible and treat the customer without any concern or respect. Kindly take immediate action and refund the ticket amount. Already mail sent to [protected]@ksrtc.org and no Response till now.

My name is srihari. I have reserved tickets from Bangalore to Hyderabad and vice versa through online mobile app ksrtc awatar, the issue is amount got deducted and tickets were not confirmed. So I have sent an e-mail stating Austinall the details to online refund section. As I didn't get response for a while I tried calling Complaint section of ksrtc, when one of them picked my call instead of helping consumers he is talking rubbish asking for OB Id which I didn't remember instead I asked transaction id I have to be considered. The guy held up phone and not picking up call.

Sir, I have booked a ticket from KSRTC online booking website from Bangalore to Mangalore and due to my inconvenience i had to cancel the ticket on 27/10/2014. During cancellation i was intimated of refund of ticket amount with a week. Its almost 17 days since i have cancelled my ticket and i didnt got any refund. I tried contacting KSRTC customer service number, they did not pick up the phone at all even though i waited for 25min over the call. . Please find the details of the ticket below. PNR: J45499649 Date or journey: 01/10/2014 Date of Cancellation: 17/09/2014 Please refund the amount.