| Address: Bangalore, Karnataka |
Hi,
I have booked two tickets in KSRTC bus on 05/10/2014 from Neyveli (Tamilnadu) to Bangalore (Karnataka). We got into the bus at 9.30PM in Neyveli. During the travel there was some mechanical problem
(Breakdown) in the bus and driver has stopped the bus near to Cengam (Tamilnadu) at around 1.30AM. After that there was no action taken by both conductor and driver to get the alternate bus.First they told that they called KSRTC depot and the bus is coming from Salem (Salem is 120 Kms far from cengam) and it will reach the spot in next 2 hrs. So all the passengers were waiting in the spot. After 2 hrs. They told that bus is not coming from Salem now its coming from Vellore (Tamilnadu) (Vellore is 100 kms far from cengam) and it will reach in 2 hrs. After 2 hrs. They told that now only bus started from vellore it will take 2 more hrs. On that occasion happens, the time was around 5.45 AM. All the passengers were waiting for more than 5 hrs. Finally all the passengers boarded into a TNSTC bus with their own expense and we reached bangalore at 11.30 AM. We were unable to go to office on Monday due to late.
So, Please refund the money to all the passengers immediately also Please advice to those conductor and driver to take necessary action when these kind of situation occurs in future. Please treat this complaint seriously.
Travel Details:
Trip code:2031VDLBNG,
Date:05/10/2014,
Bus Number:KA-40, F886
PNR:J45258833
seat 35, 36
Trip from Neyveli to Bangalore
KSRTC User Name: [protected]@gmail.com
Complaint marked as Resolved
Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.
Verified Support
Oct 30, 2014
Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir,
We are in receipt of your mail. This is to inform you that difference amount will be refunded separately within next 7 days. We have forwarded your request to Account section of KSRTC for making refund.
If refund is not received within 10 days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext 280 (SBI) or 283 (Other banks),[protected]direct) during office hours on all working days quoting KSRTC OB reference no. and user ID.
We regret the inconvenience caused to you and solicit your co-operation in this matter.
Regards,
Awatar support.
![Karnataka State Road Transport Corporation [KSRTC] Logo](/thumb.php?bname=1&src=ksrtc.jpg&wmax=280&hmax=280&quality=90&nocrop=1 "Karnataka State Road Transport Corporation [KSRTC] Logo")
Subject : Laptop bag was stolen in bus.
I was traveling from Coimbatore to Bangalore after meeting a customers in
Coimbatore on 5th March 15, I took a Karnataka State Road
Transport (KSRTC) bus (KA 01 F
9274 ) with trip code of 2140CBTBNG (PNR
J[protected] seat no 31W at 09:40 PM from Coimbatore
bus stop for which the tickets were booked online the same evening.
The seats that were available werethe last-but-one seats and there was no other who sat behind us (last row) asthese are not comfortable to travel overnight. As I remember, one guy (Unreserved Passenger) boarded the bus around 10.30pm and took the empty seats in the lastrow. Everything was OK until 1.30 AM when the bus stopped for a 5 min break atSalem (Tamilnadu). I saw my bag at that time which was kept below my seat
in-between legs. Thereafter I was half asleep and
the bus was stopped at a remote highway junction 30km from Salem (Outer ring
road) at 2.15AM, and the persons who boarded at midnight got down at that
location. Within no time I was feeling the awkwardness about place where the
bus stopped and the guy who stepped down. I slowly got up and checked to see
that my bag is missing. I searched alround and asking the fellow passengers. In
the meantime the bus moved forward while I was alerting the conductor and the
driver.
I was literally pleading the driver and
conductor to either stop or take a U turn to the same location. After so much
of reluctance the driver took a U turn to the same location. By the time we
went back, it was already more than 15min. I got down and asked a cabbie next
to the same road about the guy who got down few minutes ago. I was unfortunate
to have missed that guy. Later on in order to register a complaint, I had to
visit 5 Police stations who were not ready to take up the complaint as they say
the location of the crime does not fall under their limits.
Please help me
The bag contains following items.
1) HP Laptop Serial No. :CNU9401HB9,
2) Data Card,
3) Company Id card
4) C forms collected, Coimbatore.
Regards
Kumar [protected]