Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Address: Bangalore, Karnataka

i had book a round trip from bangalore to pune on 11th september 2014 but the transaction failed.they told me that my money will refund in 7 working days but its more than a month, they donot care at all. i have mailed them many times but no respond at all. please help. loginid=[protected]@yahoo.com KSRTC OB reference no.=0B13076707 transaction date=11th sep 2014 i have done net banking through sbi. account no=[protected] phone no.=[protected]

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

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V

Viswanathan A R

from Noida, Uttar Pradesh

Oct 16, 2014

Hi Sir,

We had booked 2 tickets from Bangalore to Chennai on 6th September 2014. Journey date : 7th September. We have mailed you regarding the complaint also in your mail ID : [protected]@ksrtc.org but we haven't received any response at all. Please find below the details. Kindly arrange for the refund.

OB No : OB13020093
Transaction date :[protected]

Thanks,
Viswanathan

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V

Viswanathan A R

from Noida, Uttar Pradesh

Oct 16, 2014

Please do the refund asap

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V

Viswanathan A R

from Noida, Uttar Pradesh

Oct 16, 2014

Hi,

I tried to book a KSRTC ticket on 06-Sep-2014 but it was unsuccessfull.
I was trying to book the ticket as a guest user
Please find attached the screenshots of the failed transactions

OB No : OB13020093
Transaction date :[protected]

Kindly arrange a refund for the same

Thanks and Regards,
Viswanathan

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M

meghana1193

from Hyderabad, Telangana

Dec 18, 2014

I tried to book a ticket from hyderabad to bangalore in ksrtc airavat club class.i used net banking facility of hdfc bank to pay the amount.Rs.1030 got deducted for the ticket but the ticket is not booked. And it says that the transaction failed. I sent a mail to ksrtc but no response from them. I tried to call their customer care but nobody is picking up. I am a registered user in ksrtc website. My user name is [protected]@gmail.com. The transaction number is OB 14079925.Please help me with this issue.

Thanks
Meghana

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S

supram

Feb 19, 2015

Hi, I have been trying to contact KSRTC for the past 3 months for a refund amount of Rs.1500/- There has been no response through mail nor phone. My transaction ID is OB79058. And SBI transaction ID is IG00IGORH5. Refund the amount as soon as possible.

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Address: Bangalore, Karnataka

HI, I reserved KSRTC bus tickets to nellore on sept 25th and cancelled on the same date. The amount is not refunded to my account till now. I mailed the KSRTC online mail id but still no one get back to me. I tried the customer care numb but no one picked up. Details : Trip code â€“ 2210nlrbng PNR â€“ J45718473 SEATS-25, 26 AMount - 1538. Please take actions to get my money back. After all 1500 is not a small amount to ignore

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Address: Bangalore, Karnataka

I had booked 4 tickets from Ooty to Bangalore on 28th of September (KSRTC-Rajahamsa). Due to some issues the tickets were cancelled by KSRTC. Though its been more than 3 weeks of cancellation the refund for the same have not been made. I have also sent a mail to [protected]@ksrtc.org informing about the PNR No of the journey. But, it seems no action has been taken on the same. PNR No : J45604525

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Address: Bangalore, Karnataka

Hi There I have reserved a ticket PNR number J45524959. This is on my father's name Koteswara rao. my father is not be able to travel and I went on travel, Though I have shown my ID Proof and my Father's ID Proof bus conductor did not allow me to travel on this ticket. Instead I have taken new one as directed by bus conductor, have to applause for his sincerity. As well he told me to send the both tickets and the ID proof of the my father along with it. And he told that I will get refund of money. I have sent mail and did call to ksrtc customer care till now no response. its almost more than 10 days.

Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir, Ticket is booked in the name of koteswara rao. He only should travel for this ticket. Change in name/person is not allowed. Hence we are unable to admit your request for refund of journey fare. Regards, Awatar support

Verified Support

Nov 19, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir, Your ticket is cancelled with 50% refund on 14/11/2014 and you will get refund within seven-ten working days. If refund is not received within seven days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext 280 (SBI) or 283 (other banks),[protected]direct) during office hours on all working days quoting KSRTC OB reference no. and user ID. Regards, Awatar support.

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Address: Bangalore, Karnataka

I had cancelled tickets on 28th September for Bangalore to Goa and return, however i have not received the refund amount even after 15 days. I tried calling all the numbers provided by KSRTC but no one is responding. I don't know how should i approach them. Please resolve this issue ASAP. This is purely carelessness from KSRTC. If you don't want to respond to customer queries and problems why do you even have customer care dept. PNR - J45377470, J45377756.

Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir / Madam, If refund or communication is not received within seven working days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext. 283,[protected]direct) during office hours (between[protected] hrs on Monday-Fridays and[protected] hrs on Saturdays) on all working days quoting KSRTC OB reference no. and user ID. We regret the inconvenience caused to you and solicit your co-operation in this matter. With regards Awatar Support

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Address: Bangalore, Karnataka

I have cancelled two tickets and amount is not refunded back till now. its almost one month now for one cancellation and other one is two weeks. Request your help to get the money back and details are mentioned as below. Also please not the call center and accounts number section numbers are always busy and no one is pick the calls and also no response to my repeated mails so far PNR Number :J44924079 Date of Journey :10/09/2014 Date of Canellatiion" 02/09/2014. PNR Number : J45471788 Date of Journey :01/10/2014 Date of Cancellation : 24/09/2014

Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir / Madam, If refund or communication is not received within seven working days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext. 283,[protected]direct) during office hours (between[protected] hrs on Monday-Fridays and[protected] hrs on Saturdays) on all working days quoting KSRTC OB reference no. and user ID. We regret the inconvenience caused to you and solicit your co-operation in this matter. With regards Awatar Support

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Address: Bangalore, Karnataka

PNR #: J45313721, KSRTC OB No. OB13039742, Trip code: 2100BNGPDK Class of Service: RAJAHAMSA EXECUTIVE From: ELECTRONIC CITY BMTC DEPOT To: TRICHY This ticket was booked online and due to some problem which occurred on 27th of Sept the service got cancelled by KSRTC. Still I haven't received the refund amount for the ticket booked. Tried called the numbers provided on the ticket but they seem to be irresponsible and treat the customer without any concern or respect. Kindly take immediate action and refund the ticket amount. Already mail sent to [protected]@ksrtc.org and no Response till now.

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Oct 20, 2014

Updated by Saravanan Mahalingam i have received my amount. Thanks to everyone..

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S

Saravanan Mahalingam

from Delhi, Delhi

Oct 15, 2014

No Response.. Even tried the KSRTC contact mobile numbers not picking the calls... Worst service...

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Address: Bangalore, Karnataka

My name is srihari. I have reserved tickets from Bangalore to Hyderabad and vice versa through online mobile app ksrtc awatar, the issue is amount got deducted and tickets were not confirmed. So I have sent an e-mail stating Austinall the details to online refund section. As I didn't get response for a while I tried calling Complaint section of ksrtc, when one of them picked my call instead of helping consumers he is talking rubbish asking for OB Id which I didn't remember instead I asked transaction id I have to be considered. The guy held up phone and not picking up call.

Aug 14, 2020

Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka

Sir, I have booked a ticket from KSRTC online booking website from Bangalore to Mangalore and due to my inconvenience i had to cancel the ticket on 27/10/2014. During cancellation i was intimated of refund of ticket amount with a week. Its almost 17 days since i have cancelled my ticket and i didnt got any refund. I tried contacting KSRTC customer service number, they did not pick up the phone at all even though i waited for 25min over the call. . Please find the details of the ticket below. PNR: J45499649 Date or journey: 01/10/2014 Date of Cancellation: 17/09/2014 Please refund the amount.

Aug 14, 2020

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Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka

I have not received a refund for failed online transaction made on KSRTC website, there is no response for many of my mails either. I request concerned authorities to look into the matter and take required actions to prevent such things to consumers. my transaction details : OB13340264

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Oct 12, 2014

Updated by mahven Some frauds are trying to call on my mobile no. and asking my debit card details, I'm complaining to the cybercrime department regarding those fraudsters along with their phone nos.

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Address: Koppal, Karnataka

Dear Sir my name is sriharsha i have booked a ticket on ksrtc.in site from gangavathi to hydrabad but while i checked on website it shows that the fare is 485 i booked 3 seats later 1738 has been deducted from my account i contacted the call center for ksrtc they are not giving proper ans for my debited details..

Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir/Madam, Your complaint referred above is examined.Fare collected from you while booking is correct. Further, as informed by you, the fare displayed on homepage search is incorrect. We are examining why this error occurred and will take needful action to set it right. We thank you for your feedback. This helped us in setting right the anamoly. Regards , AWATAR Support.

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Address: Bangalore, Karnataka

I was travelling from Bangalore to Chennai on 10th October 2014 in KSRT Airavat bus number KA -8348 and my PNR number is J5913702 I boarded the bus with 2 bags and have kept it side by side in the luggage section above my seat. When nearing Chennai bus stand when I checked for my bag I could find only one of my bag and the Laptop bag was missing. I informed the conductor immediately and they seemed not to care at all and rather accusing me of carelessness. The whole point choosing a A/C bus is for comfort and safe travel and I have been travelling with KSRTC in the same route for the past 4 years it feels hurtful despite the loss of property you have to face the humiliation and attitude from the conductor I have filed a police complaint at Koyembedu Police station Chennai for the theft of Laptop

Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir, We are in receipt of your e-mail complaint dated 11th October 2014. The matter has been examined in detail. On that day bus which was sent on Bangalore-Chennai route was provided with luggage space (Dicky), where luggage can be kept by the passengers and the said space is provided with lock facility. If you would have kept your laptop in the luggage space it would have been safe. Nobody has informed that they have got your laptop. If same was reported to KSRTC, it will be handed over to you. This is for your kind information. Regards, Awatr

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R

rkumar.gowda87

from Hyderabad, Telangana

Mar 10, 2015

Dear Sir,

Subject : Laptop bag was stolen in bus.

I was traveling from Coimbatore to Bangalore after meeting a customers in
Coimbatore on 5th March 15, I took a Karnataka State Road
Transport (KSRTC) bus (KA 01 F
9274 ) with trip code of 2140CBTBNG (PNR
J[protected] seat no 31W at 09:40 PM from Coimbatore
bus stop for which the tickets were booked online the same evening.

The seats that were available werethe last-but-one seats and there was no other who sat behind us (last row) asthese are not comfortable to travel overnight. As I remember, one guy (Unreserved Passenger) boarded the bus around 10.30pm and took the empty seats in the lastrow. Everything was OK until 1.30 AM when the bus stopped for a 5 min break atSalem (Tamilnadu). I saw my bag at that time which was kept below my seat
in-between legs. Thereafter I was half asleep and
the bus was stopped at a remote highway junction 30km from Salem (Outer ring
road) at 2.15AM, and the persons who boarded at midnight got down at that
location. Within no time I was feeling the awkwardness about place where the
bus stopped and the guy who stepped down. I slowly got up and checked to see
that my bag is missing. I searched alround and asking the fellow passengers. In
the meantime the bus moved forward while I was alerting the conductor and the
driver.
I was literally pleading the driver and
conductor to either stop or take a U turn to the same location. After so much
of reluctance the driver took a U turn to the same location. By the time we
went back, it was already more than 15min. I got down and asked a cabbie next
to the same road about the guy who got down few minutes ago. I was unfortunate
to have missed that guy. Later on in order to register a complaint, I had to
visit 5 Police stations who were not ready to take up the complaint as they say
the location of the crime does not fall under their limits.
Please help me

The bag contains following items.

1) HP Laptop Serial No. :CNU9401HB9,

2) Data Card,

3) Company Id card

4) C forms collected, Coimbatore.

Regards
Kumar [protected]

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D

Dipika soni

from Chennai, Tamil Nadu

Mar 16, 2018

Hi. I was traveling from Connor to Coimbatore on 11th March with my 4 month old baby. We have unfortunately missed a baby bag in the bus. Request you to help us find and inform us if we can inquire anywhere. I am resident of Mumbai and had been there on trip. I am bad with the local language so not sure where the bus came from and where it was going. We got down from bus at 9.45 at gandhipuram. The bag has my baby products and clothes. The last bag in the picture is the one I lost

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Address: Bangalore, Karnataka

PNR #: J45622613 Trip code: 2155BNGCHN Class of Service: RAJAHAMSA EXECUTIVE From: Shanthi Nagar Bus Stop To: Chennai KMBD The ticket was booked online and due to the problems which occurred on 27th of Sept the service was cancelled by KSRTC. I have still not received the refund amount for the ticket booked. Tried called the numbers provided on the ticket but they seem to be irresponsible and treat the customer without any concern or respect. Kindly refund the ticket amount.

Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir/Madam, Your ticket is cancelled on 27/09/2014. If refund is not received within seven â€“ ten working days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext 280 (SBI) or 283 (other banks),[protected]direct) during office hours on all working days quoting KSRTC OB reference no. and user ID. We regret the inconvenience caused to you and solicit your co-operation in this matter. â€‹ Regards , AWATAR Support.

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V

vikramsvk

Oct 13, 2014

Same here.My transaction failed on SEPT 12th.till date they have not refunded the amount.
REF NO:- OB13089586IGZ5140401
UserId=[protected]@gmail.com

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Address: Bangalore, Karnataka

Dear Sir, I have booked a ticket from KSRTC online booking website and due to my inconvenience i have cancelled the ticket. during cancellation i was intimated of refund of ticket amount with a week. Its almost 15 days since i have cancelled my ticket and i didnt got any refund. I tried contacting KSRTC through email but no luck(no reply from them), i also tried their customer service number, they are very irresponsible that they picked up the phone and kept it aside. I tried reaching them many a times but the way they responded is very rude. Please find the details of the ticket below. PNR number : J45215034 Trip Code : 1503BNGTPT Date Of Journey : 01/10/2014 Cancellation Date : 28/09/2014 Refund Amount : 442 Please consider my complaint and do the needful.

Complaint marked as Resolved

KSRTC has responeded back, hence closing the request. Thank you for understanding the user concern and helping them to resolve their concerns

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

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Address: Dakshina Kannada, Karnataka

Hello sir, ksrtc has provided a very good bus service from mangalore(karnataka) to kasargod(kerala) .the bus servic and timings and punctuality was considered very good and convinient for people travelling on regular basis for work since past one month we need to wait for more than half an hour for bus with somany buses there in service we don't understand wat is creating this havoc and inconvinence to public

Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir, We are in receipt of your mail and details has been examined. Your request has been forwarded to concerned authority [protected]@ksrtc.org/[protected]@ksrtc.org for further necessary action . Regards, Awatar support.

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Dear Sir, I have booked a ticket from KSRTC online booking website and due to my inconvenience i have cancelled the ticket. during cancellation i was intimated of refund of ticket amount with a week. Its almost 10 days since i have cancelled my ticket and i didnt got any refund. I tried contacting KSRTC through email but no luck(no reply from them), i also tried their customer service number, they are very irresponsible that they picked up the phone and kept it aside. I tried reaching them many a times but the way they responded is very rude. Please find the details of the ticket below. PNR number : J45200497 Trip Code : 2015BNGHYD Date Of Journey : 01/10/2014 Total Fare : 1063 Cancellation Date : 27/09/2014 Refund Amount : 931 Also find the attached screenshot of the cancelled ticket. Please consider my complaint and do the needful. Thanks & Regards, Laxmikanth. [protected]@gmail.com. [protected].

Aug 14, 2020

Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

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L

laxmikanth chindam

from Hyderabad, Telangana

Oct 10, 2014

Thank you issue has been resolved

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Address: Bangalore, Karnataka

Hi Team, I travelled from shimoga to Bangalore on 06/10/2014. When tried to book the ticket online the rates were 290/- for genearal KSRTC bus, as there was error in the payment transaction, I personally went to KSRTC ticket reservation counter and booked the ticket. But the rate they charged was 340 for the normal bus. This is not a justified act as KSRTC is supposed to give service to passengers. Details of the Bus PNR : J45870953 Date of Journey : 06/10/2014 Time of Departure : 10:45 PM Bus Number : KA 17 F 1652 (As the reserved bus was not in condition they arranged this bus to travel to bangalore) Even one of the lady reserved the ticket (with ticker number 24) was supposed to sit in the front seat near the front glass (side seat), as the person sitting next to her was drunked. It was so disgusting that conductor did not co operated to make that person to sit in another place, and was shouting at ladies to adjust. Hope this complaint will be turned into action Regards Manjula

Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir, Your complaint has been examined in detail. KSRTC will operate special services during traffic. Hence the fare of this special service will be hiked. You had booked in specisl service. Hence Rs.340/- had collected. The collected fare is correct. Regards, Awatar support.

Verified Support

Nov 20, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir, We are in receipt of your mail and details has been examined. Your request has been forwarded to concerned authority [protected]@ksrtc.org/[protected]@ksrtc.org for further necessary action . Regards, Awatar support.

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Address: Dakshina Kannada, Karnataka

I tried to book a return ticket from Mangalore to Bangalore and return today and the amount is deducted from my bank account but the ticket did not get confirmed. It was a failed transaction and the amount got debited from my account but ticket not confirmed/failed. i am continuously calling and dropping mails to as mentioned in site but they have not refunded to my account yet.could you please help me on this?

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I took a volvo bus from Bangalore to chikmagalur on[protected] at 2-35 PM and reached chikmagalur at 8 15 PM, but on the way it was heavy rain and bus was leaking, I and other passengers felt real discomfort throughout the journey,

I am providing the bus and journey details below

PASSENGER NAME: ADARSH
TRIP CODE: 1434BNGCKM
PNR NO: J45893480
BUS NO:KA-01 F 8466
SEAT NO: 24
DATE OF JOURNEY:[protected]
DEPOT: BANGALORE

Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir, We are in receipt of e-mail complaint dated 7th October 2014. The matter has been examined in detail. On your date of journey due to heavy rain, leakage was there in the ceiling of the vehicle. The same was reported and rectified immediately when the vehicle came to depot. Due to unavoidable circumstances the said incidence happened. The concerned Depot Manager is suitably instructed to operate good vehicles and also check the vehicles before departure from the depot. Sorry for the inconvenience caused to you on that day. This is for your kind information. Regards, Awatar support.

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Address: Bangalore, Karnataka

Hi, I have booked two tickets in KSRTC bus on 05/10/2014 from Neyveli (Tamilnadu) to Bangalore (Karnataka). We got into the bus at 9.30PM in Neyveli. During the travel there was some mechanical problem (Breakdown) in the bus and driver has stopped the bus near to Cengam (Tamilnadu) at around 1.30AM. After that there was no action taken by both conductor and driver to get the alternate bus.First they told that they called KSRTC depot and the bus is coming from Salem (Salem is 120 Kms far from cengam) and it will reach the spot in next 2 hrs. So all the passengers were waiting in the spot. After 2 hrs. They told that bus is not coming from Salem now its coming from Vellore (Tamilnadu) (Vellore is 100 kms far from cengam) and it will reach in 2 hrs. After 2 hrs. They told that now only bus started from vellore it will take 2 more hrs. On that occasion happens, the time was around 5.45 AM. All the passengers were waiting for more than 5 hrs. Finally all the passengers boarded into a TNSTC bus with their own expense and we reached bangalore at 11.30 AM. We were unable to go to office on Monday due to late. So, Please refund the money to all the passengers immediately also Please advice to those conductor and driver to take necessary action when these kind of situation occurs in future. Please treat this complaint seriously. Travel Details: Trip code:2031VDLBNG, Date:05/10/2014, Bus Number:KA-40, F886 PNR:J45258833 seat 35, 36 Trip from Neyveli to Bangalore KSRTC User Name: [protected]@gmail.com

Complaint marked as Resolved

Karnataka State Road Transport Corporation [KSRTC] customer support has been notified about the posted complaint.

Verified Support

Oct 30, 2014

Karnataka State Road Transport Corporation [KSRTC] Customer Care's response Sir, We are in receipt of your mail. This is to inform you that difference amount will be refunded separately within next 7 days. We have forwarded your request to Account section of KSRTC for making refund. If refund is not received within 10 days, you are requested to contact Accounts section of KSRTC, by email to [protected]@ksrtc.org and / or telephone no. 22221321 Ext 280 (SBI) or 283 (Other banks),[protected]direct) during office hours on all working days quoting KSRTC OB reference no. and user ID. We regret the inconvenience caused to you and solicit your co-operation in this matter. Regards, Awatar support.

Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

File a complaint to Karnataka State Road Transport Corporation [KSRTC]

Karnataka State Road Transport Corporation [KSRTC] reviews & complaints page 145

NO REFUND

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Ticket cancellation - no refund given

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Cancelled ticket amount refund

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refund amount after taking another ticket

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Ticket cancellation refund amount

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Refund of amount after cancellation - one month over now

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**Refund for Cancelled service on 27th Sep 2014 - Not Received**

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No response for the online refund - amount deducted & no tickets are confirmed

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Delay in refunding Cancellation ticket fund - 17 days

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Refund Not processed for failed transaction

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TICKET FARE CHEATING

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Lost Laptop while travelling in KSRTC Airavat bus from Bangalore to Chennai

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Refund for Cancelled service on 27/09/2014

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Cancelled Ticket Money Not Refunded

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bus timings irregularities

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Refund not credited for cancelled ticket

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ticket rates and conductors non cooperation

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Failed Transaction Refund not yet received

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Leakage in an volvo bus

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No Action when bus got Breakdown

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Refund for Cancelled service on 27th Sep 2014 - Not Received