Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Dear Sir / Madam, I had book online ticket from KSRTC website. The journey was from Ooty to Mysore on 03.11.2014. Due to some reason I got SMS regarding the cancellation of the bus on 2.45pm. The travelling time was 5.45pm. If anyone has book the ticket from online website, after the cancellation from KSRTC the amount needs to be transfered to my account. But the amount was not transfered yet. I have the tickets and also the communication from KSRTC regarding the cancellation of trip. Please help and resolve the issue. Regards, Milan Parikh, [protected]

Hi Sir, On 19/12/2014 i tried to book ticket from Bangalore to Vijayawada. but, I got the failure notice on the process of ticket booking but amount is debited my card account. Transaction details Ticket Ref No. OB14091962, Date : 19/12/2014, Journey : Bangalore to Vijayawada, Amount : 1922.00, Mobile No : [protected]. I had requested twice to 'onlinerefund' but did not received any response and money is not credited.Kindly refund the money to my card account.

Hi Sir/Madam I am Anand tried to Book the Bus tickets by using my debit card from KSRTC online ticket bookings on 18/12/2014 . While booking ticket, the transaction was failed from KSRTC. But from my debit card account amount for Rs.2587 got deducted. Its being 12 working day since the transaction got failed But still now I have not got my money back. After sending number of emails, I haven't got any reply from their side. Below is...

I try to book a bus ticket on Ksrtc Avatara site on 19/12/2014, with OB 14092702 and amount of Rs 433 had been debited from my bank account but the booking is failed. I sent mail for refund many times to the mail id [protected]@ksrtc.org but no use. I tried to contact ksrtc phone number[protected] but nobody receive in extention table. Refund the amount immediatly.

Hi, I had booked 3 tickets using online ksrtc booking site, below are the trip details - PNR Number : J47466893 Date of Journey : 02/01/2015 Trip Code : 1830BNGDVG Class of Service : AIRAVAT Seat No(s) : 13, 15, 16 Service Start Place : BENGALURU Passenger Start Place : BENGALURU Service End Place : DAVANAGERE Boarding Point : KEMPEGOWDA BS [MAJESTIC] Booking Counter : ONLINE Departure Time : 18:30 Hrs. Platform Number : 2 Passenger End Place : DAVANAGERE Alighting Point : DAVANAGERE B.S. Latter on I received a mail saying - "Service Cancellation Alert for the PNR {J47466893}" Attached has screenshot of same. In policy, it says if the service is re-introduced, amount will not be refunded. But, who will let me know if service is re-introduced and also by when? This is very frustrating. Atleast if the amount is refunded, I can go ahead and book ticket for some other bus. Please resolve this ASAP. Thanks, NISHANTH

In KRSTC ticket booking shop, the person from KK travels is sitting inside and blocking many tickets and selling with 120 rupee higher than the original fare. that is (462+120) = 580. Saturday ( 27.12.2014) i was about to book the ticket from karaikudi to bangalore, on that time i faced this issue while askin about this, no response from their side. Passenger cant use this service, kk travels is earning, passenger is paying more money. people will be happy if you take action over this. Important that conductor is also involved in this and they are also doing this malpractice. take action place happened. New bustand, karaikudi, sivaganga (dt) Tamil Nadu

I TRIED TO BOOK A BUS FROM BANGLORE TO SIRSI ON 26 TH DEC, 2014 BUT THE TRANSACTION FAILED AND MY MONEY RS. 1355 GOT DEDUCTED. I PAID THROUGH CANARA INTERNET BANKING AND THE REFERENCE NUMBER IS 2193323. PLEASE REFUND THE SAME AT EALIEST POSSIBLE. MY DETAILS ARE AS FOLLOWS : NAME :SUDESH R. MOB : [protected] EMAIL :[protected]@gmail.com

Dear Sir, We have booked a ticket in KSRTC website (i.e. Harihar to Bangalore at 2.30pm in the afternoon) for 28th Dec. I booked this ticket on Dec 20th. But when i went to Harihar bus stand to catch the bus on 28th Dec, there was no bus. We waited for some time and enquired in Harihar bus stop in the Enquiry counter, they said this bus got cancelled from past 1 week. It was really shocking for us since there is no prior intimation of cancellation of the service. We tried contacting KSRTC help desk and they were really irresponsible. They just told Sorry since the bus got cancelled and you will receive your amount back. This is really not acceptable. It looks like no one is held responsible for this and no proper guidance was given either in Counter or from the Helpdesk. After long conversation with them, we felt its useless to talk with these people and we catch another bus (Normal red bus) and reached Bangalore around 12pm in the night. Just think if it happens in the night time and i'm travelling with my parents or any old age people and if i face this issue, what we actually need to do at that point of time. This is happening second time for me. Really not happy with the service from KSRTC. Please take this forward and provide us the solution. Only repaying the money is not the actual solution to the passenger i believe. Kindly take some action on this. Looking forward to hear from you. Thanks in advance. Best Regards Prathap BM [protected]

Hi, I tried booking 3 tickets on Dec 19 2014from Madikeri to Bangalore and the reference id is OB14099414. Amount got deducted, no ticket got booked and it came out as a failed transaction. I sent out a mail to [protected]@ksrtc.org on 22nd Dec 2014 but till now I haven't got a response. I tried calling the call centre and it is always busy with no associate to attend. As a final try i tried calling the Accounts section of KSRTC on 22220386 and 22221321 as per a previous resolution provided in this forum. But nobody picks the call. Amount that has to be refunded to me is Rs.1520/-. Thanks

HI, On 21st dec i have booked ticket from HYD to Bangalore detail S.Prashanth DOJ : 14th jan Place : Hyderabad to Bangalore Amt paid : 1142 Email id : [protected]@gmail.com mobile : [protected] Bank details : Indian ovearseas bank Name : Satvirs Solutions Current account no : [protected] IFC CODE: IOBA0001554 Branch : HRBR - Bangalore Reagrds nirmala [protected]

Dear Sir / Madam, Please help to refund INR 728.00/- deducted from my card for transaction reference number OB14077107. Amount was deducted from my account, however the transaction has failed in KSRTC website. Reference number screen shot is attached herewith. KSRTC OB No: OB14077107 Booked On: 17/12/2014 Regards, Nishan

I TRIED TO BOOK A BUS FROM BANGLORE TO SIRSI ON 26 TH DEC, 2014 BUT THE TRANSACTION FAILED AND MY MONEY RS. 1355 GOT DEDUCTED. I PAID THROUGH CANARA INTERNET BANKING AND THE REFERENCE NUMBER IS 2193323. PLEASE REFUND THE SAME AT EALIEST POSSIBLE. MY DETAILS ARE AS FOLLOWS : NAME : SUJAY ROKADE MOB : [protected] EMAIL : [protected]@gmail.com

AFTER THE TRANSACTION FAILED & AMOUNT DEBITED ON 10'TH DECEMBER[protected] EVEN TODAY[protected] I HAVE NOT RECIEVED A SINGLE PENNY BACK FROM KSRTC. THIS GROSS VIOLATION OF SOME LAID DOWN RULES. I HAVE SENT THEM 7-8 MAILS, CALLED THEM ON [protected], 50 TIMES NOBODY PICKED THE PHONE. FOR GOD'S SAKE IF THERE ARE ANY RULES IN THIS COUNTRY SOMEBODY HELP ME. MY DETAILS ARE: "Date of transaction: 10/12/2014 OB14005259 OB14005796 Email: [protected]@gmail.com Mysore to Trichy"

Seat not booked but money debited from accont 1) Trip: Ooty to Bangalore Date: 02/12/2014 OB reference number: OB13903032 email id: [protected]@gmail.com mob no: [protected] 2) Trip: Bangalore to Ooty Date : 06/11/2014 OB reference number: OB13658775 email id: [protected]@gmail.com mob no: [protected]

To [protected]@ KSRTC, I have been reserved a ticket for thrisur to bangalore and it was confirmed but amount being deducted 548.00 Rs and it done through net banking and it confirmed and amount being deducted but ticket not generated .Please reverse my entire money Slno OB No. Journey Date Origin Destination Booked On Fare Mobile No Status 1 OB14111653 21/12/2014 BENGALURU THRISSUR 20/12/2014 548 [protected] 2 OB14112022 21/12/2014 BENGALURU THRISSUR 20/12/2014 548 [protected] BANGLORE - tHRISSURE Bus No : 1700 -- 16:30 1700BNGTRC Bengaluru Mysore Road Satellite Bs [protected] mysore coimbatore palghat 04:15 THRISSUR Thrissur thrissur ksrtc bs 523 Please refund the amount 548.00 Rs *- Thank you .* Kasireddy SubbaReddy Area Trainer HRMT MAFIL - Anantapuram Region Ph:[protected]

I booked ticket online for Bangalore to Pune and it failed. It has been 10 days and I have not received it. Please refund the amount immediately. Attached Bank Transaction proof Details provided: OB# - OB14076092 Transaction Date - 17/12/2014 Booking - Bangalore to Pune Name - TUSHAR KUMAR Amount - Rs. 1948

Hi, I have booked 1 ticket from Bangalore to Nellore on 23rd and 4 tickets from Bangalore to Nellore on 25th and 1 ticket from Nellore to Bangalore But I dint get any mail or message regarding it. I called ksrtc and told them regarding this. They said transaction is failed and they gave me the following OB numbers. OB numbers are OB14083973 and OB14084224 Please refund my money. Thank you .

KSRTC booking reference number OB14187006 and OB14187518. Even i can provide you the extract copy of bank reference details for which amount was debited. The bank transaction reference number is [protected]. I did not get any confirmation of the ticket being booked but Rs.568 was debited from my account. Kindly refund me the amount of Rs.568 as quickly as possible. Your quick response and refund will be much appreciated.

I TRIED TO BOOK A BUS FROM BANGLORE TO PUNE ON 19TH DEC, 2014 BUT THE TRANSACTION FAILED AND MY MONEY RS. 1571 GOT DEDUCTED. I PAID THROUGH HDFC INTERNET BANKING AND THE REFERENCE NUMBER IS [protected]. PLEASE REFUND THE SAME AT EALIEST POSSIBLE. MY DETAILS ARE AS FOLLOWS : NAME : SUHAS THOOL MOB : [protected] EMAIL : suhas.[protected]@gmail.com

Dear Sir, Today (24.12.2014) I boarded a KSRTC Bus at PunjaiPuliampatti around 8.25 p.m. to go to Coimbatore. I told the conductor that I have to go to Saravanampatti. After a few passengers getting down from the bus, I boarded along with another passenger. The conductor asked me to give Rs.38/- I told him that it is only Rs.26 or Rs.27 the actual fare and also I am a regular traveller. He did not accept my words. He showed me the ticket amount of Rs.38/- from the machine and demanded me Rs.30/-. I paid the money and asked for the ticket. He told that the reserved ticket of 4 passengers is handed over to the another passenger and I can travel on that ticket. I did not accept. Then he handed over the same ticket from the copassenger and asked me to keep. Again I argued with him that I should have been told at the time of boarding this PunjaiPuliampatti is not the stage to board. He is not accepting and asked me to get down the bus. I accepted his word and demanded for the refund. He gave me Rs.20/- keeping Rs.10/- for travelling some distance and asked me to get down. I demanded Rs.30/-. After some debate he refunded me Rs.30/- and I got down at a place where from both sides of nearly 1 km there is no bus stop. He scolded me after getting down. This is my bitter experience with Karnataka State Road Transport Corporation. I request the Corporation to take this note for posting a conductor who works for Corporation and do not pocket money in this way without issuing ticket. Inter state Bus should have some seasoned conductor to be posted. My Name is V. Sekhar e-mail ID: vaiyapuri.[protected]@gmail.com