Karnataka State Road Transport Corporation [KSRTC] Complaints & Reviews

Hi! I booked a ticket on 4.12.2014 on the KSRTC website and the transaction was a failure. KSRTC Online Transaction Reference No.:OB13939556 I have mailed [protected]@ksrtc.org and haven't received any response from the team. An amount of Rs2992 has been deducted from my account! I've tried reaching the following phone numbers for more than 10 days now at all given office hours. Nobody picks up the phone! Please look into this at the earliest and please process my request ASAP. I do not wish to be directed to call these numbers again ( they don't pick up at all be it any day of the week at the mentioned office hours!) [22221321 Ext 283, 22220386] Regards Bhavadharani Kannan

I have booked a ticket through ksrtc.in web site on 02 Jan 2015 with the username/email id [protected]@gmail.com An Amount of 627.00 Rs debited but ticket is not confirmed (failed transaction) with the Reference No OB14269643. Please refund the Money back.

Hi KSRTC Team, I am Sameer Shet (Guest User). On 17/12/2014 I was trying to book online KSRTC ticket from Udupi to Panaji (2230MNGPNJ, Seat # 29, 30), but due to system failure transaction, it was failed, however, my account was debited with Rs. 1142/-. I have dropped mails to "[protected]@ksrtc.org" and "[protected]@ksrtc.org" and also tried reaching the Accounts Dept of KSRTC[protected] Ext. 283, 22220386 and 22221325, but no response (most of the times, the phone is picked up and kept aside !!!), but no luck. Below are the details:- - Reference No OB79825 (Complaint # 11330) - Date of transaction 17/12/2014 - shet.[protected]@gmail.com (Guest User) Its been more than 3 weeks (The official TAT is 7 days), however, I am yet to receive the refunds. Requesting you to kindly refund my amount deducted. Thanks & Regards, Sameer Shet

He has been not responded properly and told another number [protected].When we cal to this number they told always web site shoened number [protected] will tell our number. Then who we contact is this your service.They only told to contact any body and complaint it.As citizen of india am complainting.Plz take strong against the customer care, .Plz take action.Plz work sincerly for karnataka.I made a cal if dont believe enquiore cal 11:36 pm.


Regards


Sreenivasa.P


Mob:[protected]

I was booked ticket from Bangalore shantinagar to Vijayawada with login user id: cheshma.[protected]@gmail.com on 01.01.2015 and also i have done total process without any error but money Rs 996 was deducted from my BOB account and ticket was not booked without any confirmation, immedietly i was called to customer care and explained about my problem but they told server down if server and money will return 7 days, ok i believed them and again booked the ticket same as above but again money Rs 996 deducted from my account and ticket was not booked, customer care told that call to IT department. Please send the money 996+996= 1992 to my BOB account. i hope you can send my 1992 without fail.

Hi Team, I am MADHU B. on 02/01/2015 i was try to book online KSRTC ticket from BANGALORE to DHARMASTALA, but due to system failure transaction didn't completed but my account was debited... Below are the details Reference No OB14271021 Date of trasaction- 02/01/2015 Mobile [protected] mail id [protected]@gmail.com. i called customer care regarding my complaint they had given accounts department number bearing [protected] but no one concern to answer my call. And i have sent mail twice to [protected]@ksrtc.org. But no conformation got from your end I thing at least for this complaint i ll get some hopes Please respond to my complaint or else i ll go for consumer forum for my refund

Hi Team, I am Sandeep khot. on 18/12/2014 i was try to book online KSRTC ticket from Bangalore to belgaum but due to system failure transaction didn't completed but my account was debited... Below are the details Reference No OB14082563 Date of trasaction- 18/12/2014 Mobile [protected] Email- [protected]@gmail.com I book same seat by paying cash. Thus request your help in getting my funds back. I send around 6 email to online [protected]@ksrtc.org but no response received. Thanks Sandeep

Sir, I had booked an online ticket to travel from Bangalore to Kottayam on the Karnataka state road transportation corporations online website. I booked the ticket on 5/01/15 to travel on the date 11/01/15. After paying the amount of 1046rs I did not get the confirmation message and also the amount was taken from my account. Later when I checked the seat also was not booked. Kindly do the needful.

I had cancelled my tickets from Bangalore to Mumbai for 9/9/2014 (cancellation date 2/9/2014) but I still havent received a refund in spite of several phone calls and emails. Find below the deails: PNR no: J45095083 Trip code: 2100BNGMUM No. of seats: 2 Refund amount: 1965 (Total fare: 2243) Passenger name: Chintan Sarda I request you to look into it urgently. Chintan Sarda

Dear Sir / Madam, I had book online ticket from KSRTC website. The journey was from Ooty to Mysore on 03.11.2014. Due to some reason I got SMS regarding the cancellation of the bus on 2.45pm. The travelling time was 5.45pm. If anyone has book the ticket from online website, after the cancellation from KSRTC the amount needs to be transfered to my account. But the amount was not transfered yet. I have the tickets and also the communication from KSRTC regarding the cancellation of trip. Please help and resolve the issue. Regards, Milan Parikh, [protected]

Hi Sir, On 19/12/2014 i tried to book ticket from Bangalore to Vijayawada. but, I got the failure notice on the process of ticket booking but amount is debited my card account. Transaction details Ticket Ref No. OB14091962, Date : 19/12/2014, Journey : Bangalore to Vijayawada, Amount : 1922.00, Mobile No : [protected]. I had requested twice to 'onlinerefund' but did not received any response and money is not credited.Kindly refund the money to my card account.

Hi Sir/Madam I am Anand tried to Book the Bus tickets by using my debit card from KSRTC online ticket bookings on 18/12/2014 . While booking ticket, the transaction was failed from KSRTC. But from my debit card account amount for Rs.2587 got deducted. Its being 12 working day since the transaction got failed But still now I have not got my money back. After sending number of emails, I haven't got any reply from their side. Below is...

I try to book a bus ticket on Ksrtc Avatara site on 19/12/2014, with OB 14092702 and amount of Rs 433 had been debited from my bank account but the booking is failed. I sent mail for refund many times to the mail id [protected]@ksrtc.org but no use. I tried to contact ksrtc phone number[protected] but nobody receive in extention table. Refund the amount immediatly.

Hi, I had booked 3 tickets using online ksrtc booking site, below are the trip details - PNR Number : J47466893 Date of Journey : 02/01/2015 Trip Code : 1830BNGDVG Class of Service : AIRAVAT Seat No(s) : 13, 15, 16 Service Start Place : BENGALURU Passenger Start Place : BENGALURU Service End Place : DAVANAGERE Boarding Point : KEMPEGOWDA BS [MAJESTIC] Booking Counter : ONLINE Departure Time : 18:30 Hrs. Platform Number : 2 Passenger End Place : DAVANAGERE Alighting Point : DAVANAGERE B.S. Latter on I received a mail saying - "Service Cancellation Alert for the PNR {J47466893}" Attached has screenshot of same. In policy, it says if the service is re-introduced, amount will not be refunded. But, who will let me know if service is re-introduced and also by when? This is very frustrating. Atleast if the amount is refunded, I can go ahead and book ticket for some other bus. Please resolve this ASAP. Thanks, NISHANTH

In KRSTC ticket booking shop, the person from KK travels is sitting inside and blocking many tickets and selling with 120 rupee higher than the original fare. that is (462+120) = 580. Saturday ( 27.12.2014) i was about to book the ticket from karaikudi to bangalore, on that time i faced this issue while askin about this, no response from their side. Passenger cant use this service, kk travels is earning, passenger is paying more money. people will be happy if you take action over this. Important that conductor is also involved in this and they are also doing this malpractice. take action place happened. New bustand, karaikudi, sivaganga (dt) Tamil Nadu

I TRIED TO BOOK A BUS FROM BANGLORE TO SIRSI ON 26 TH DEC, 2014 BUT THE TRANSACTION FAILED AND MY MONEY RS. 1355 GOT DEDUCTED. I PAID THROUGH CANARA INTERNET BANKING AND THE REFERENCE NUMBER IS 2193323. PLEASE REFUND THE SAME AT EALIEST POSSIBLE. MY DETAILS ARE AS FOLLOWS : NAME :SUDESH R. MOB : [protected] EMAIL :[protected]@gmail.com

Dear Sir, We have booked a ticket in KSRTC website (i.e. Harihar to Bangalore at 2.30pm in the afternoon) for 28th Dec. I booked this ticket on Dec 20th. But when i went to Harihar bus stand to catch the bus on 28th Dec, there was no bus. We waited for some time and enquired in Harihar bus stop in the Enquiry counter, they said this bus got cancelled from past 1 week. It was really shocking for us since there is no prior intimation of cancellation of the service. We tried contacting KSRTC help desk and they were really irresponsible. They just told Sorry since the bus got cancelled and you will receive your amount back. This is really not acceptable. It looks like no one is held responsible for this and no proper guidance was given either in Counter or from the Helpdesk. After long conversation with them, we felt its useless to talk with these people and we catch another bus (Normal red bus) and reached Bangalore around 12pm in the night. Just think if it happens in the night time and i'm travelling with my parents or any old age people and if i face this issue, what we actually need to do at that point of time. This is happening second time for me. Really not happy with the service from KSRTC. Please take this forward and provide us the solution. Only repaying the money is not the actual solution to the passenger i believe. Kindly take some action on this. Looking forward to hear from you. Thanks in advance. Best Regards Prathap BM [protected]

Hi, I tried booking 3 tickets on Dec 19 2014from Madikeri to Bangalore and the reference id is OB14099414. Amount got deducted, no ticket got booked and it came out as a failed transaction. I sent out a mail to [protected]@ksrtc.org on 22nd Dec 2014 but till now I haven't got a response. I tried calling the call centre and it is always busy with no associate to attend. As a final try i tried calling the Accounts section of KSRTC on 22220386 and 22221321 as per a previous resolution provided in this forum. But nobody picks the call. Amount that has to be refunded to me is Rs.1520/-. Thanks

HI, On 21st dec i have booked ticket from HYD to Bangalore detail S.Prashanth DOJ : 14th jan Place : Hyderabad to Bangalore Amt paid : 1142 Email id : [protected]@gmail.com mobile : [protected] Bank details : Indian ovearseas bank Name : Satvirs Solutions Current account no : [protected] IFC CODE: IOBA0001554 Branch : HRBR - Bangalore Reagrds nirmala [protected]

Dear Sir / Madam, Please help to refund INR 728.00/- deducted from my card for transaction reference number OB14077107. Amount was deducted from my account, however the transaction has failed in KSRTC website. Reference number screen shot is attached herewith. KSRTC OB No: OB14077107 Booked On: 17/12/2014 Regards, Nishan