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KFC India Complaints & Reviews

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Updated: Dec 17, 2025
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KFC India reviews & complaints page 7

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N
niraj.sri2002
from Delhi, Delhi
Sep 2, 2023
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Delivery & Services

Address: KFC Ansal Plaza, Greater Noida new Pari Chowk

We ordered (No. 307W178362) for my daughter living in Hostel on 01.09.2023 at 20:15 PM from KFC Ansal Plaza, Greater Noida, at select 20:45 PM for delivery, When at 21:11 food was not delivered we call several time at customer care but call not connected or respond, after several trying call connected with Restaurant service manager Mr. Pradeep, his way of talking and tone is very rude and unprofessional behaviour, he hold our order intensely...
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Ramneek Singh Slaich
Aug 22, 2023
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I ordered 5 items on the KFC app of which the payment was generated and was amount was debited on Paytm UPI app but the order was not received and no intimation was given of the order either by the restaurant or by KFC India. I called there and then on their customer care number they said, “the payment was done, but they regret that order was not received, The concerned restaurant will revert back to via call within 10-15 minutes” but no call was received. Then next day I called again on their customer care number but they said, “no such order was placed”. I have the all the payment details. I request a quick action to this issue and a refund of this order as soon as possible.
KFC India customer support has been notified about the posted complaint.
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    A
    Ajay D Kedar
    from Pune, Maharashtra
    Aug 20, 2023
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    Address: Laxmi VIHAR, Flat No. 20, B4, Bhujbal Township ,Kothrud

    My order [protected] got lost. Which was prepaid and confirmed order. Lost before delivery. It was not delivered, cancelled or refunded.

    Order date: 12th August, 2023 at 12:13 pm. It was Saturday and last trimester paper of my daughter. She wanted to eat Kfc burger and on her demand I ordered food from KFC app. Order was Prepaid, got confirmed but not got delivered. The order has not got cancelled and refunded too. No replies even complaining multiple times over kfc site. My daughter got too nervous and it was really disappointed to my family.

    Please help me to get the justice.
    +2 photos
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      I
      irfansyed1111
      Aug 20, 2023
      Aug 24, 2023
      This thread was updated on Aug 24, 2023
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      Address: Mosque Road , Bangalore 560005

      Hi,
      My name is Syed Irfan resident of Bangalore and a regular customer of KFC, i visited KFC outlet at Bangalore on Mosque Road, Frazer Town, Bangalore on 19th of August 2023 with my family for dinner 10 pm and ordered 5 regular Zinger Meals with extra Cheese (Bill Attached ), My issue with the burger is that the portion of the chicken inside the burger was very very small infact it was 1/4 of what we usually get regularly (Pic attached ) the chicken piece was like a tiny patty no where near to the chicken piece we usually get, this is very surprising - is this the company decision to reduce the portion or is it some thing the outlet is doing ???????, this reduction of portion is very upsetting and i feel cheated .
      +6 photos
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      Still not resolved
      Still not resolved
      irfansyed1111's [Complaint's author] reply, Nov 18, 2023
      Hi,

      This is still not resolved - i havent got any response from KFC
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        G
        GurdeepSingh101
        Aug 20, 2023
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        I visited your Mumbai store, which is located at the Level 3, Terminal 2 International airport Mumbai.
        My Order id is : MK[protected]
        POS No is : MK0111
        Inventory No : [protected]
        Token Number : 3821
        Bill Amount : 790
        Date :[protected]
        Transaction time : 15:19

        Your staff has deducted 7900 rs instead of 790 rs on my credit card. Kindly help me sort this issue out and how can i get my refund at the earliest.
        +2 photos
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          J
          Jayachandra raju
          from Bengaluru, Karnataka
          Aug 19, 2023
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          I placed an order on kfc application from my registered number [[protected]] at kfc store RBD Neelima grand Goa I paid via upi mode here payment debited but order not placed.
          Attaching screenshot for your reference.Please look into it and make the refund as soon as possible.
          Payment debited from account but order was not placed.
          Please help me to resolve the issue and help me to get refund
          My contact number is [[protected]]
          +1 photos
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            M
            mahi9665in
            from Delhi, Delhi
            Aug 17, 2023
            Aug 23, 2023
            This thread was updated on Aug 23, 2023
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            Address: Jasola Vihar, Delhi

            I ordered from KFC mobile app on 31st July 2023 for online delivery but it was placed as pick up from the stores due to technical glitch and upon call KFC store Jasola, Delhi replied that we short of delivery boy so we can't deliver. I asked for the cancellation. He assured me to cancel and to send me the details on whatsapp at night but upon numerous call he didn't responded. on the second he replied that he cancelled the order but didn't give any reference number or anything. I called customer care they filed complain but they also didn't give any complain no and assured that I will get refund within 7 days. After 8 days, upon many calls customer care made conference to the KFC store Jasola, Delhi to resolve the again the ARM and Manager assured of refund within 2-3 days but still no result. Now, they are not responding via whatsapp. I am in foreign now and can't call them directly. on 13 Aug 23 the Store manger told me that due to festival in india and holiday we cannot process the refund. Now, its 17 Aug 2023, more than 16 days, the issue has not been resolved yet. Is this world class service. I have all calls recorded and screenshot of chats . It can be produced if required.
            +15 photos
            +2 videos
            KFC India customer support has been notified about the posted complaint.
            Aug 23, 2023
            Updated by mahi9665in
            Upon numerous call, still no update, now they said they need approval, and still not approved, before they were saying because of holidays, independence day, so pathetic
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              S
              Supreeth91
              Aug 11, 2023
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              Address: CIFNET, KOCHI, KERALA

              I order from KFC app of order ID #K182W99822 and amount was ₹276.8/-.
              I couldn't able to contact delivery associate after waiting for 1 hour. Then, I contacted customer care service and they gave me delivery associate number, [protected]. He did not respond to my call and blocked my number. I did not get my order delivered but finally in the order Tracking it showed that order is delivered. I did not get my food order but it showed that it delivered. I did wait for food for almost 2 hours. I did all i have to do. Now, I'm filing Complaint to receive refund for my order and compensation for leaving me with hunger.
              +7 photos
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                M
                munish692
                from PATHANKOT, Punjab
                Aug 11, 2023
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                Address: NH44, DOWNTOWN ,KFC OUTLET, PATHANKOTN,PUNJAB,N145001

                I am writing to complain about a payment issue I faced at your KFC outlet. I ordered a meal and paid rupees 454 via UPI payment. The transaction was successful and I have the confirmation receipt, but the staff at the outlet claimed that they did not receive the payment and asked me to pay again to collect my order. I had no choice but to pay again, effectively paying twice for the same order. This is unacceptable and unfair.

                I request you to look into this matter urgently and refund me the extra amount I paid. I have attached the transaction IDs and the order details for your reference.

                Please acknowledge this complaint and resolve it as soon as possible.

                Thank you for your cooperation.
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                  Irfan546
                  from SRINAGAR, Uttarakhand
                  Aug 9, 2023
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                  Today on[protected] at about 7 pm I visited KFC outlet in sanat nagar srinagar jammu and kashmir where I order ultimate meal box for rs 713... after self serving the meals I and my family start eating the chicken has bad ordor and bad smell even we can't eat that .. my daughter is 5 years old she complained that it had bad smell. I showed one of the staff member of said outlet and told him to take smell as he felt sorry and replace the same... I complained the shift inchage and they gave a page for complaint I pen down my complaint and lastly I told that the shift staff are very humble and kind hearted... but the product was worst do contact me on cell no. [protected]... resolve the issue thanks.
                  KFC India customer support has been notified about the posted complaint.
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                    S
                    Senthilkumar1406
                    from Madurai, Tamil Nadu
                    Aug 8, 2023
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                    Address: Iyerbunglow Madurai Tamilnadu 625014

                    Order was rejected due to network problem
                    KFC India customer support has been notified about the posted complaint.
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                      T
                      TriDas
                      from Pondicherry, Puducherry
                      Aug 8, 2023
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                      Address: SN 9 & 10, No 7, GF, Providence Mall, Venkata Subba Reddiar Roundabout, Ambedkar Nagar, Orleanpet, Puducherry, 605001

                      No invoice was provided

                      Location -
                      SN 9 & 10, No 7, GF, Providence Mall, Venkata Subba Reddiar Roundabout, Ambedkar Nagar, Orleanpet, Puducherry, 605001

                      Date - 06/08/2023
                      Time - 7:54 PM

                      Check no.- 19361
                      Value - Rs.449
                      +1 photos
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                        A
                        allenlopes
                        from Mumbai, Maharashtra
                        Aug 5, 2023
                        Aug 6, 2023
                        This thread was updated on Aug 6, 2023
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                        Address: https://maps.app.goo.gl/Z6EM96FozW18JnbN7?g_st=ic

                        I have visited “KFC The Capital Mall” outlet on 05/08/2023 at 01:54 Pm. On ordering the “All Chicken Box” from the KFC menu I wasn’t given any bill for my order. I asked the manager named “Jhanvi Vaghela” twice and the other staff named “Anupama” for the bill. The manager told me that I would an e-bill within 24 hours on the phone number I provided to them. Although the e-bill should be given right away after I order, but even after asking they didn’t delivered it.
                        The behaviour of the manager was also very rude.
                        KFC India customer support has been notified about the posted complaint.
                        It’s already past 24 hours, I haven’t received any bill yet.
                        allenlopes's [Complaint's author] reply, Aug 6, 2023
                        Issue is solved. Thanks.
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                          allenlopes
                          from Mumbai, Maharashtra
                          Aug 5, 2023
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                          Address: https://maps.app.goo.gl/Z6EM96FozW18JnbN7?g_st=ic

                          I have visited “KFC The Capital Mall” outlet on 05/08/2023 at 01:54 Pm. On ordering the “All Chicken Box” from the KFC menu I wasn’t given any bill for my order. I asked the manager named “Jhanvi waghela” twice and the other staff named “Anupama” for the bill. The manager told me that I would an e-bill within 24 hours on the phone number I provided to them. Although the e-bill should be given right away after I order, but even after asking they didn’t delivered it.
                          Also the behaviour from the manager was very very rude.
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                            N
                            Neena Bhasin
                            from Pune, Maharashtra
                            Aug 5, 2023
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                            Address: KFC SGS Mall, Pune

                            We are addicts of KFC, and have been for years. Love KFC. This is about your Pune SGS mall outlet.
                            The lackadaisical attitude of your customer response team is pathetic. I’ve waited for nearly 3 weeks to complain.
                            It’s not the money but the harassment and inconvenience abused to us as senior citizens. And the lies and deceit of this woman in Pune who’s really incompetent and is in charge of your customer care. Saiyali is her name and her mobile is: [protected].

                            We had placed an order on 14/7/23 at 07:51 pm to SGS Mall and I made the payment of ₹575.99 to Sapphire foods India Ltd. Vide Paytm. No food came till 8 pm and no one answered the 6 calls that I made to the store. There was no dinner so I ordered the same thing from Swiggy and paid for it, which came in 20 minutes. So I actually paid twice for my dinner to KFC!!

                            I called the help centre and they put me in touch with this woman Saiyli. I sent her the bills etc, everything on her WhatsApp no. Till date I have called her 4 times and she’s kept saying the money will be credited to my Paytm account! Am I to beg for my own money??
                            How disgusting and disrespectful is that.
                            In the US, you guys would have been sued for incompetence!!
                            My mobile is [protected] and I expect an answer.

                            Neena

                            NEENA BHASIN
                            Sent from my iPad
                            KFC India customer support has been notified about the posted complaint.
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                              N
                              Neena Bhasin
                              from Pune, Maharashtra
                              Aug 5, 2023
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                              Address: Pune
                              Website: kfc.Co.in

                              We are addicts of KFC, and have been for years. Love KFC. This is about your Pune SGS mall outlet.
                              The lackadaisical attitude of your customer response team is pathetic. I’ve waited for nearly 3 weeks to complain.
                              It’s not the money but the harassment and inconvenience abused to us as senior citizens. And the lies and deceit of this woman in Pune who’s really incompetent and is in charge of your customer care. Saiyali is her name and her mobile is: [protected].

                              We had placed an order on 14/7/23 at 07:51 pm to SGS Mall and I made the payment of ₹575.99 to Sapphire foods India Ltd. Vide Paytm. No food came till 8 pm and no one answered the 6 calls that I made to the store. There was no dinner so I ordered the same thing from Swiggy and paid for it, which came in 20 minutes. So I actually paid twice for my dinner to KFC!!

                              I called the help centre and they put me in touch with this woman Saiyli. I sent her the bills etc, everything on her WhatsApp no. Till date I have called her 4 times and she’s kept saying the money will be credited to my Paytm account! Am I to beg for my own money??
                              How disgusting and disrespectful is that.
                              In the US, you guys would have been sued for incompetence!!
                              My mobile is [protected] and I expect an answer.

                              NEENA BHASIN
                              KFC India customer support has been notified about the posted complaint.
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                                P
                                Prerna Lodha
                                Aug 5, 2023
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                                I received sms that your order is placed and pickup is ready from kfchk(hongkong) and i lived in India how can i order something from kfc hongkong .. i didn't order anything from kfc
                                Somebody use my number to order
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                                  sanu_a
                                  from Bengaluru, Karnataka
                                  Aug 2, 2023
                                  Aug 4, 2023
                                  This thread was updated on Aug 4, 2023
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                                  I have ordered a strips bucket from KFC and it is not showing in my app. But the money is debited from me. The product is still in my cart.

                                  this is the transaction id from phonepe -
                                  transaction id - T2308021753409350032210
                                  it is an order of total 405 rupees.

                                  I have tried calling their customer support multiple times and there is no response.

                                  please look into it.
                                  for any more details feel free to contact me.
                                  phone no:- [protected]
                                  KFC India customer support has been notified about the posted complaint.
                                  thanks, I got the refund.
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                                    J
                                    Jenet9876
                                    Jul 30, 2023
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                                    Address: Ghaziabad KFC Pacific Mall

                                    I received messages that my order is ready even if I didn't order, I don't even live in the city.
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                                      K
                                      Karna Moorthy
                                      from Mumbai, Maharashtra
                                      Jul 29, 2023
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                                      Actually, I was online ordered around 1-2pm in Swiggy to KFC chicken. I received order but package was spitted and I ordered the peri peri chicken is not in good condition or half boiled chicken too. And the fried chicken that flour layer also not baked good and taste also . I paid for whatever amount you mention there but why food quality to worst.. please give cost of good food .. at last I through the food in dustbin.

                                      I raise complaint swiggy customer also, but there not response properly . I attached screehshot
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