Claimed

KFC India Complaints & Reviews

1
Updated: Oct 25, 2025
Complaints 2733
Resolved
508
Unresolved
2225
Contacts

File a complaint to KFC India

Having problems with KFC India?

File a complaint and get it resolved by KFC India customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

KFC India reviews & complaints page 7

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Jayachandra raju
from Bengaluru, Karnataka
Aug 19, 2023
Report
Copy

I placed an order on kfc application from my registered number [[protected]] at kfc store RBD Neelima grand Goa I paid via upi mode here payment debited but order not placed.
Attaching screenshot for your reference.Please look into it and make the refund as soon as possible.
Payment debited from account but order was not placed.
Please help me to resolve the issue and help me to get refund
My contact number is [[protected]]
+1 photos
KFC India customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    mahi9665in
    from Delhi, Delhi
    Aug 17, 2023
    Aug 23, 2023
    This thread was updated on Aug 23, 2023
    Report
    Copy

    Address: Jasola Vihar, Delhi

    I ordered from KFC mobile app on 31st July 2023 for online delivery but it was placed as pick up from the stores due to technical glitch and upon call KFC store Jasola, Delhi replied that we short of delivery boy so we can't deliver. I asked for the cancellation. He assured me to cancel and to send me the details on whatsapp at night but upon numerous call he didn't responded. on the second he replied that he cancelled the order but didn't give any reference number or anything. I called customer care they filed complain but they also didn't give any complain no and assured that I will get refund within 7 days. After 8 days, upon many calls customer care made conference to the KFC store Jasola, Delhi to resolve the again the ARM and Manager assured of refund within 2-3 days but still no result. Now, they are not responding via whatsapp. I am in foreign now and can't call them directly. on 13 Aug 23 the Store manger told me that due to festival in india and holiday we cannot process the refund. Now, its 17 Aug 2023, more than 16 days, the issue has not been resolved yet. Is this world class service. I have all calls recorded and screenshot of chats . It can be produced if required.
    +15 photos
    +2 videos
    KFC India customer support has been notified about the posted complaint.
    Aug 23, 2023
    Updated by mahi9665in
    Upon numerous call, still no update, now they said they need approval, and still not approved, before they were saying because of holidays, independence day, so pathetic
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Supreeth91
      Aug 11, 2023
      Report
      Copy

      Address: CIFNET, KOCHI, KERALA

      I order from KFC app of order ID #K182W99822 and amount was ₹276.8/-.
      I couldn't able to contact delivery associate after waiting for 1 hour. Then, I contacted customer care service and they gave me delivery associate number, [protected]. He did not respond to my call and blocked my number. I did not get my order delivered but finally in the order Tracking it showed that order is delivered. I did not get my food order but it showed that it delivered. I did wait for food for almost 2 hours. I did all i have to do. Now, I'm filing Complaint to receive refund for my order and compensation for leaving me with hunger.
      +7 photos
      KFC India customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        munish692
        from PATHANKOT, Punjab
        Aug 11, 2023
        Report
        Copy

        Address: NH44, DOWNTOWN ,KFC OUTLET, PATHANKOTN,PUNJAB,N145001

        I am writing to complain about a payment issue I faced at your KFC outlet. I ordered a meal and paid rupees 454 via UPI payment. The transaction was successful and I have the confirmation receipt, but the staff at the outlet claimed that they did not receive the payment and asked me to pay again to collect my order. I had no choice but to pay again, effectively paying twice for the same order. This is unacceptable and unfair.

        I request you to look into this matter urgently and refund me the extra amount I paid. I have attached the transaction IDs and the order details for your reference.

        Please acknowledge this complaint and resolve it as soon as possible.

        Thank you for your cooperation.
        +2 photos
        KFC India customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          I
          Irfan546
          from SRINAGAR, Uttarakhand
          Aug 9, 2023
          Report
          Copy

          Today on[protected] at about 7 pm I visited KFC outlet in sanat nagar srinagar jammu and kashmir where I order ultimate meal box for rs 713... after self serving the meals I and my family start eating the chicken has bad ordor and bad smell even we can't eat that .. my daughter is 5 years old she complained that it had bad smell. I showed one of the staff member of said outlet and told him to take smell as he felt sorry and replace the same... I complained the shift inchage and they gave a page for complaint I pen down my complaint and lastly I told that the shift staff are very humble and kind hearted... but the product was worst do contact me on cell no. [protected]... resolve the issue thanks.
          KFC India customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Senthilkumar1406
            from Madurai, Tamil Nadu
            Aug 8, 2023
            Report
            Copy

            Address: Iyerbunglow Madurai Tamilnadu 625014

            Order was rejected due to network problem
            KFC India customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              T
              TriDas
              from Pondicherry, Puducherry
              Aug 8, 2023
              Report
              Copy

              Address: SN 9 & 10, No 7, GF, Providence Mall, Venkata Subba Reddiar Roundabout, Ambedkar Nagar, Orleanpet, Puducherry, 605001

              No invoice was provided

              Location -
              SN 9 & 10, No 7, GF, Providence Mall, Venkata Subba Reddiar Roundabout, Ambedkar Nagar, Orleanpet, Puducherry, 605001

              Date - 06/08/2023
              Time - 7:54 PM

              Check no.- 19361
              Value - Rs.449
              +1 photos
              KFC India customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                allenlopes
                from Mumbai, Maharashtra
                Aug 5, 2023
                Aug 6, 2023
                This thread was updated on Aug 6, 2023
                Report
                Copy

                Address: https://maps.app.goo.gl/Z6EM96FozW18JnbN7?g_st=ic

                I have visited “KFC The Capital Mall” outlet on 05/08/2023 at 01:54 Pm. On ordering the “All Chicken Box” from the KFC menu I wasn’t given any bill for my order. I asked the manager named “Jhanvi Vaghela” twice and the other staff named “Anupama” for the bill. The manager told me that I would an e-bill within 24 hours on the phone number I provided to them. Although the e-bill should be given right away after I order, but even after asking they didn’t delivered it.
                The behaviour of the manager was also very rude.
                KFC India customer support has been notified about the posted complaint.
                It’s already past 24 hours, I haven’t received any bill yet.
                allenlopes's [Complaint's author] reply, Aug 6, 2023
                Issue is solved. Thanks.
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  allenlopes
                  from Mumbai, Maharashtra
                  Aug 5, 2023
                  Report
                  Copy

                  Address: https://maps.app.goo.gl/Z6EM96FozW18JnbN7?g_st=ic

                  I have visited “KFC The Capital Mall” outlet on 05/08/2023 at 01:54 Pm. On ordering the “All Chicken Box” from the KFC menu I wasn’t given any bill for my order. I asked the manager named “Jhanvi waghela” twice and the other staff named “Anupama” for the bill. The manager told me that I would an e-bill within 24 hours on the phone number I provided to them. Although the e-bill should be given right away after I order, but even after asking they didn’t delivered it.
                  Also the behaviour from the manager was very very rude.
                  +1 photos
                  KFC India customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    N
                    Neena Bhasin
                    from Pune, Maharashtra
                    Aug 5, 2023
                    Report
                    Copy

                    Address: KFC SGS Mall, Pune

                    We are addicts of KFC, and have been for years. Love KFC. This is about your Pune SGS mall outlet.
                    The lackadaisical attitude of your customer response team is pathetic. I’ve waited for nearly 3 weeks to complain.
                    It’s not the money but the harassment and inconvenience abused to us as senior citizens. And the lies and deceit of this woman in Pune who’s really incompetent and is in charge of your customer care. Saiyali is her name and her mobile is: [protected].

                    We had placed an order on 14/7/23 at 07:51 pm to SGS Mall and I made the payment of ₹575.99 to Sapphire foods India Ltd. Vide Paytm. No food came till 8 pm and no one answered the 6 calls that I made to the store. There was no dinner so I ordered the same thing from Swiggy and paid for it, which came in 20 minutes. So I actually paid twice for my dinner to KFC!!

                    I called the help centre and they put me in touch with this woman Saiyli. I sent her the bills etc, everything on her WhatsApp no. Till date I have called her 4 times and she’s kept saying the money will be credited to my Paytm account! Am I to beg for my own money??
                    How disgusting and disrespectful is that.
                    In the US, you guys would have been sued for incompetence!!
                    My mobile is [protected] and I expect an answer.

                    Neena

                    NEENA BHASIN
                    Sent from my iPad
                    KFC India customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      N
                      Neena Bhasin
                      from Pune, Maharashtra
                      Aug 5, 2023
                      Report
                      Copy

                      Address: Pune
                      Website: kfc.Co.in

                      We are addicts of KFC, and have been for years. Love KFC. This is about your Pune SGS mall outlet.
                      The lackadaisical attitude of your customer response team is pathetic. I’ve waited for nearly 3 weeks to complain.
                      It’s not the money but the harassment and inconvenience abused to us as senior citizens. And the lies and deceit of this woman in Pune who’s really incompetent and is in charge of your customer care. Saiyali is her name and her mobile is: [protected].

                      We had placed an order on 14/7/23 at 07:51 pm to SGS Mall and I made the payment of ₹575.99 to Sapphire foods India Ltd. Vide Paytm. No food came till 8 pm and no one answered the 6 calls that I made to the store. There was no dinner so I ordered the same thing from Swiggy and paid for it, which came in 20 minutes. So I actually paid twice for my dinner to KFC!!

                      I called the help centre and they put me in touch with this woman Saiyli. I sent her the bills etc, everything on her WhatsApp no. Till date I have called her 4 times and she’s kept saying the money will be credited to my Paytm account! Am I to beg for my own money??
                      How disgusting and disrespectful is that.
                      In the US, you guys would have been sued for incompetence!!
                      My mobile is [protected] and I expect an answer.

                      NEENA BHASIN
                      KFC India customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        Prerna Lodha
                        Aug 5, 2023
                        Report
                        Copy

                        I received sms that your order is placed and pickup is ready from kfchk(hongkong) and i lived in India how can i order something from kfc hongkong .. i didn't order anything from kfc
                        Somebody use my number to order
                        +2 photos
                        KFC India customer support has been notified about the posted complaint.
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          sanu_a
                          from Bengaluru, Karnataka
                          Aug 2, 2023
                          Aug 4, 2023
                          This thread was updated on Aug 4, 2023
                          Report
                          Copy

                          I have ordered a strips bucket from KFC and it is not showing in my app. But the money is debited from me. The product is still in my cart.

                          this is the transaction id from phonepe -
                          transaction id - T2308021753409350032210
                          it is an order of total 405 rupees.

                          I have tried calling their customer support multiple times and there is no response.

                          please look into it.
                          for any more details feel free to contact me.
                          phone no:- [protected]
                          KFC India customer support has been notified about the posted complaint.
                          thanks, I got the refund.
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            J
                            Jenet9876
                            Jul 30, 2023
                            Report
                            Copy

                            Address: Ghaziabad KFC Pacific Mall

                            I received messages that my order is ready even if I didn't order, I don't even live in the city.
                            +1 photos
                            KFC India customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              K
                              Karna Moorthy
                              from Mumbai, Maharashtra
                              Jul 29, 2023
                              Report
                              Copy

                              Actually, I was online ordered around 1-2pm in Swiggy to KFC chicken. I received order but package was spitted and I ordered the peri peri chicken is not in good condition or half boiled chicken too. And the fried chicken that flour layer also not baked good and taste also . I paid for whatever amount you mention there but why food quality to worst.. please give cost of good food .. at last I through the food in dustbin.

                              I raise complaint swiggy customer also, but there not response properly . I attached screehshot
                              +4 photos
                              KFC India customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                VikasChopra
                                from Gurgaon, Haryana
                                Jul 26, 2023
                                Report
                                Copy

                                Address: FC2, Epicuria Eros Mall District Center 10, Shivaji Place, Rajouri Garden, New Delhi, Delhi 110027

                                Good evening
                                I placed an order on kfc application from my registered number at kfc store Delhi- Rajouri garden
                                I paid via upi mode via paytm here payment debited but order not placed.
                                Attaching screenshot for your reference.
                                Please look into it and make the refund as soon as possible.
                                Payment debited from account but order was not placed.
                                Please help me to resolve the issue and help me to get refund
                                +1 photos
                                KFC India customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  sam manu jacob
                                  Jul 25, 2023
                                  Report
                                  Copy

                                  Address: JN Plaza, 729, Dr MC Modi Hospital Rd, Stage 2, Basaveshwar Nagar, Bengaluru, Karnataka 560086

                                  On 14th July at 9:25 p.m. and 9:29 p.m. I attempted to place orders for the amount of Rs. 1845.25 through the display via UPI payment.
                                  Both times the transaction was successful and money was deducted but the order didn't go through.
                                  I immediately received a WhatsApp message stating a refund had been initiated and was given two reference numbers to contact the bank for any issues. The bank isn't able to help me and I'm not able to reach KFC customer care. Why is it so difficult?

                                  The transaction reference numbers were
                                  1.[protected]
                                  2.[protected]
                                  +1 photos
                                  KFC India customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    V
                                    vijayakumarvasu
                                    Jul 24, 2023
                                    Report
                                    Copy

                                    Order delay

                                    Address: Kfc kayamkulam, alapuzha district

                                    I ordered 10 peri peri leg piece they said only 25 minute delay but they delivered 1 hour later...
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy
                                    A
                                    Jul 24, 2023
                                    Report
                                    Copy

                                    Address: Sealdah Railway station

                                    I had the worst experience of my life in the kfc store of sealdah... The staffs are just ###... They don't even know how to talk to the CUSTOMERs, whenever you order something they have only one answer, it's not there, it will take 1 hour of time to prepare, then why have you opened the shop for?? Those ### don't even know how to talk !! If the employees are like this then you guys are doomed kfc... Either fire them or ask them to behave properly.
                                    KFC India customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      PrashantB03
                                      from Mumbai, Maharashtra
                                      Jul 21, 2023
                                      Report
                                      Copy

                                      Dear sir,
                                      I had ordered 2 chicken krisper burgers worth rs 517 for total through upi payment mode on kfc app on date 18 nov 2022 for online delivery but after ordering the order doesn't get delivered.
                                      After that i got a call from kfc that the order will not be get delivered bcoz the address is out of range area from then I still following up for refund but no response from any of the kfc merchant
                                      +5 photos
                                      KFC India customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit