KFC India Complaints & Reviews

Hello there, as i had ordered stuffs from kfc worth rs 933, so i choosed paytm as my payment method so they suggest me to pay to a name called devyani directly with one tap and as it as from a official app so i did it but later on my money got deducted but order not done, so i kindly request you to look after it, and refund my cash ASAP! thank you.

I got a text message from KFC regarding my order and invoice url link which I haven't ordered. And I accidentally opened that link I'm afraid it may be a some kind of fraud.After about an hour I got another message saying "Thank you for recent visit at KFC 91KSF271" and with an url link for feedback.

Dear Sir and Madam

I am going me and my daughter KFC outlet today night
Dine in

Address: KFC KSR Mall Guntur

Invoice number :[protected]
Order number: K[protected]
Date and time :[protected], 9:31PM

We ordered Peri Peri 5 leg Nashville hot pe, Mayo eggles and 2 Pepsi served Worsted leg pe not roasted very very bad experience Moreover, when we complained to the head waiter, he did not even listen to us! This bad experience ruined our special occasion.

Thank you for giving the matter your attention and I hope to hear your reply soon.

Yours faithfully,

Nandipati Vasu Deva Janardhana Gupta

I ordered on[protected] where my balance got deducted but order was not placed so I thought to order again and I ordered one more time where order got placed. But the balance deducted from first order is not refunded till now and no any response. So I consult KFC store where they said it will be refunded within two days but till now no any refund is initiated....

Money deducted order not placed want refund back

Please give my money back because order not placed and screen shot shared with you

No SMS survey link to avail 10% off

No SMS survey link nor code has been provided to avail 10% off on the next order

[protected] stop sending messages on my number I am pure vegv

Hi, my name is Merzali. I made an order in your website at 5:19 PM yesterday and I also made the payment through Paytm but I didn’t got any confirmation code and my order too. Would I get a refund?

I have ordered "1x All Chicken Box" and "1x Pepsi Black Can 300 ml" worth of Rs.296. Order Placed in KFC Poonamalle-DT on 17/06/2023 5:13pm. Order number is [protected]. But the order was not delivered.

When I tried to order kfc in shop from the tv that they have placed in their shop every thing was wright but their payment machine was not working and I thought I have to pay the amount in the given QR code given in the payment machin as mention in the screen to pay there and after payment not bill and all received and I called to manager he said this is the wrong QR code and I said but the fault was their because machine was not working and manager said funds will refunded back in acc after 24 hours but it’s been 48 hours not update and the amount is 713 kfc do something other wise I will case on u

It's been more than a month since I have placed an order and not received it. Though I paid through UPI beforehand have asked for a refund. No response whatsoever and no refund yet.

I was order food from KFC restaurant, land mark opposite to R.C School, Trichirappalli, Tamilnadu, India. But not received my food order. Amount was deducted from my account through UPI Online. Please find the issue and rectify me refund my money....

Dear Sir/Madam,

I am writing to express my dissatisfaction and register a formal complaint regarding the poor service I experienced at the KFC outlet located at Lodha Xperia Mall, Mall Office, Basement Level, Kalyan - Shilphata Rd Palava, Dombivli, Maharashtra 421204 on 14/06/2023 at approximately 9:45 PM.

On the aforementioned date and time, I visited your establishment during a promotional offer. To my dismay, I noticed a large number of customers availing themselves of the offer. However, I encountered a significant inconvenience as I observed that only one staff member, Mr. Harshad, was serving the customers. Mr. Harshad was responsible for handling cash transactions and preparing orders, resulting in severe delays and a sense of disappointment among the customers, including myself. He was the only staff member present.

I have attached a 19-second video clip that I recorded during my visit, which clearly demonstrates the inefficiency of the service counter due to the lack of staff.

I will be tweeting the video as well.

The inadequate staffing and inefficient management of the service counter led to a prolonged waiting period, negatively impacting the overall customer experience. As a loyal customer, I expected efficient service and timely delivery of orders, especially during peak hours and promotional events.

I wish to highlight that such a situation not only reflects poorly on the reputation of KFC as a renowned fast-food chain but also undermines the trust and satisfaction of customers like me. It is essential for a well-established brand like KFC to prioritize adequate staffing and streamline operations to ensure customer satisfaction.

In light of the aforementioned incident, I kindly request the following actions to be taken:

1. Conduct a thorough investigation into the staffing and operational deficiencies observed at the aforementioned KFC outlet.
2. Take appropriate measures to rectify the situation, such as hiring additional staff during peak hours or implementing efficient workflow management strategies.
3. Provide proper training and guidance to the staff members to ensure prompt and satisfactory customer service.
4. Regularly monitor and assess the performance of the outlet to prevent similar incidents from occurring in the future.

I trust that KFC India values its customers and their feedback. Therefore, I expect a prompt and satisfactory resolution to my complaint within a reasonable timeframe, such as 15 days. In the event of no response or an unsatisfactory resolution, I reserve the right to escalate this matter further through appropriate consumer forums and legal channels to seek redress.

I look forward to your prompt attention and a positive resolution to this matter. I hope that steps will be taken to prevent such incidents from recurring and that KFC India will continue to provide the quality service it is known for.

Yours faithfully,
Tabrez Merchant

I have ordered for Pick Up from KFC ( Order No #6611D[protected]

From KFC Mumbai Oakwood Nalasopara. on 27 May 2023 At:- 9:53 PM.

I wanted this order to deliver but wrongly got set in Pick-Up.

I Tried calling [protected] nobodies picked up the call there was just auto answer machine.

I also tried to cancel the order (but was not able to cancel it.

I have not picked up the food from the KFC Mumbai Oakwood Nalasopara.

The amount was paid online (G-pay) the next day complaint to KFC Mumbai Oakwood they said we will raise your complaint and will receive the amount 7 working.

This amount is still not received in my account. now getting the answer that will not be able to refund the amount you can come and collect the food.

I ordered online by the KFC app on 7/06/2023 and completed the transaction from Paytm but it did not show on the KFC app, i tried again and this time it showed that my money is already deducted twice and KFC has no direct customer support to address these issues. I paid twice and only 1 order is received.Highly disappointed

We hope you enjoyed your meal from KFC Bellary City. We would like to hear about your experience. Please leave your feedback at https://eej.at/VQllRE69

I would like to file a complaint over a refund that was promised but never received. I was traveling with my friends on 23 april and we decided to eat at KFC kukrola, Haryana. When we reached the restaurant i placed an order through KFC app and somehow the app itself selected a location far from me. The app selected the wrong location because we passed it a few kilometers back and we checked the location and there was no kfc outlet as far as we know .The location was far from me so i decided to cancel the order by calling KFCcustomer care number. I was promised a refund in 12 working days. And it has been well over a month and i still haven't received my money back.
I contacted customer care many times and no one was of any help. They kept on forwarding my calls to other outlets and one guy gave me a number of another guy - Ved Prakash who works at KFC ground floor, new town square sector 95-A. He asked for all the proof and i sent it to him over a WhatsApp chat that'll I'll attach a screenshot of below. I contacted him on may 2nd and he said it'll be processed in 12 DAYS yes again. Once he checks if i made the payment among other things. He said he was on holiday and has evening shift and he'll contact me once he starts his shift (only an excuse ). And i haven't heard from him since. I called him 4-5 times he didn't pick my call or answer my text. Today on May 30 i called him. He picked up and repeated the same thing that he's on holiday and will go tomorrow evening. What is this arrogant behaviour for a corporate employee, no helpfulness whatsoever. It's a simple thing
I paid for something bcz i was not aware of the location and I informed and cancelled the order myself. The i ordered again at the location i was present on in person for which i paid again. How long does it takes to process a refund for something i didn't get.

Key Points To make it easy to understand what im saying -
1 - i visited kfc kukrola on 23 april

2 - i placed an order from your app i was at KFC KUKROLA at that time

3 - app asked for my location to select the outlet

4 - the app selected a location i passed by 10 kilometres back that was KFC NEW TOWN SQUARE SECTOR 95-A
(Location - https://goo.gl/maps/UZHJMgY83x1hvrbY9?coh=178571&entry=tt)
(i wasn't present at that location when i placed the order)

5 - WE CHECKED THE PLACE thoroughly and couldn't find any KFC outlet at sector 95-A gurgaon thats why we moved onto KFC Kukrola (Location - https://goo.gl/maps/oZWZ6gJ7yDLCugJj9?coh=178571&entry=tt)

6 - then i informed KFC customer care to cancel the order bcz the app made a mistake. They promised a refund.

7 - haven't received any refund yet

Order ID of wrong Order - K536W10440
Payment Amount - Rs. 1727.02

Ordered food from KFC app, paid the amount through api but order didn't got placed in app amount deducted from the account