Kotak Mahindra Bank Complaints & Reviews

I was contacted by an agent from Kotak, who would call me on daily basis asking me to invest in an assured savings policy. Upon hearing the details, I was not convinced but he kept insisting that I should take these two policies. He mentioned that these policies have 3-year lock in period and after 3 years, I can withdraw the entire money.
To my surprise, when time came to pay the second premium, I was informed by my relationship manager that the amount from these policies will be returned after 15 years and 76th year, respectively. I was beyond shocked! I did not want to pay INR 2 lacs per policy every year for so many years. Had I known this, I would have not invested. The policy papers were sent to an address where I do not reside anymore. I had requested for address change as well but there was no support. I am really shocked with this kind of misinformation and my complaints have been closed despite me sharing all screenshots. I request Kotak to please refund me my amount, I am not seeking for any interest from them at all. Just please refund me my amount that I had invested. This is our hard-earned money, and no one should be allowed to make a fool o[censored]s like this. I am very appalled that a bank like Kotak is conducting such false business with their customers.

Respected Sir/Madam,

I am writing to formally lodge a complaint regarding unauthorized/fraudulent transactions on my credit card through the Freecharge platform. The details of the fraudulent transaction are as follows:

Name: [Imteyaz Ahmad]
Credit Card Issuing Bank: [Kotak banak]
Credit Card Number (Last 4 Digits): XXXX-XXXX-7614-[Last 4 Digits]
Transaction Date & Time: [25-jan-2025 & 16:59PM]
Transaction Amount: ₹[32324.43]
Transaction Reference ID (if available): [FREECHUTIL]

Today, 08.01.2025, i received a call from on behalf of Kotak Mahindra bank, one the laywer named mr karthik of high court chenai. he is speaking to me on the Chamber No. 14.

he is say to me, threatening to send me a notice, saying that I should pay the loan I took from Citi Finance. This is the 3rd person in this type of call.
I have kept all the audio and documentary evidence. i filed consumer case aginst kotak mahindra bank, they are receing the summon. but bank did not appear in the Consumer Court hearing against Kotak Mahindra Bank, Therefore, I have confirmed that this type of call is a fraud. so i request to kotak immediate action to above calls to take necessary action.

so i have trying to filing against the call and a complaint log with Cyber ​​Crime.

I made a transaction of Rs. 529 on 27-Feb-2024. On the same day, the merchant has initiated the refund from our side and says it will be credited 1 to 14 business days or take up to 45 business days. Still not credited in my Kotak rupay credit card ending with 2030. I contacted the merchant today, he says we refunded successfully from our side. Please contact your bank. I'm attaching the refund details shared with my merchant.

Name : Karthick L
Email : [protected]@gmail.com
Amount : Rs. 529
Card No : XXXX-XXXX-XXXX-2030 (Rupay Card)
Reference Number : G3gmVMoQS4uT6twin2h5boY (Shared by Google Merchant)

I travelled to my hometown on 08th Dec 2024, Rs. 50 charged for one side and Rs. 25 need to be charged for the return before 24hrs. But the toll plaza charged Rs. 50 again for round trip.
I have raised complaint in kotak fastag app and they declined the complaint without any reason.
when I called customer care they told me that Rs. 25 was deducted extra for which there is no process of getting the money back.
when I approached NHAI customer care they insisted me to approach fastag customer care.
I have raised complaint for 2 time for which Kotak Mahindra declined my request. This is the 3rd time I have faced the issue.

Dear all
I have account on kotak 811 crn[protected] account number [protected]
My account is debit freeze due to transection pattern mismatch on 04th sep 2024 this month i have visted home branch they said rkyc need to do then i done fkyc & r kyc i called mutiple time customer care person, i got call on transection dept also 23.09.2024 at17:24 hrs, they said back hand team need to unfreeze account, but still not happen unfreeze pls do the needful asp

Hi,
Kotak bank charges 118 rs as lien tbms charges. Without any intimation..
Why this charges? If this is zero balance account..
Kindly request you please credit deducted amt to my account and also know reason of deduction..
Account no - [protected]
Regards,
Poonam Satyavan Sutar.

I am the x employee of your organization
Ref no of offer letterL 812497
I had resigned and final setlement is done on 01/11/2019 i had not served my notice period which was for 3 months i stopped going office for that i had not received my relieving letter yet can you kindly help on this to get my relieving letter as soon as possible. I had mailed many times to hr but no one responding very sad way to deal with x employee.

Regards,
Nayana v n

Fake job. They have stolen 33249 amount from me. His mail id is [protected]@accountant.com. His mobile number is [protected]. And one madam is there she is from quikr she also fraud mail id is [protected]@gmail.com. Total amount i have lost is 33249 rupees. This madam jyotika number is [protected]. This madam number is out of service now. Kindly friends please help me to resolve this problem as soon as possible. This amount is huge or bigger amount to my family. Iam from middle class.

I have loan account with Kotak bank acc. no - SLPN47788, CRN[protected], ,
Due to some financial issue I was not able to pay my EMI's only 25% loan amount is pending.
Now Kotak Bank and their agencies are harassing me by calling to my office staff and my relatives. the bank is calling them and threatening them. that they will visit them with the police and took them to police station.
my office has given the warning to me that they will sack me if this kind of things happen again.
Now if i lose the job then i will not be able to feed my family and will not be able to give education to my kids.
the only solution I m seeing is to do suicide.
As with their continuous calls no body is going to help with and the bank staff is pushing me to borrow money and pay them.
I asked them that i will do arrange is next month but they are not listening and keep calling and harassing me and my family.

Below are the nos from which they contacted me my office stafff.
I am attaching one my office staff chat for ref.

[protected]
[protected]
[protected]

Crn[protected]
Loan Charges paid on a call received couple of years earlier of 12370. When asked for NOC the caller blocked me. Today the caller named Rahul abused me and my family female members stating that charges still pending.
This us a harassment fromnlast 2 years. Even after paying in feb 2022 loan not closed just because I did not take an email.
Please provide caller details to lodge a police complaint -caller-cell-[protected]

Hello,
I still do not remember the credit card they issued in my name when how but still paid the total due amount to PHOENIX ARC on 2nd April A/C number [protected]
but it is still reflected in my civil score and ruining my score badly

May I know the process to get rid of it

best regards
Madhukar Jangra

I have been using this account from last 4 to 5years and my kotak account is 0 balance basic saving deposit account but now i have noticed that my account is keep deducting from rs.24.78 on the daliy basis for the atm cw fees-dom. As per my knowledge there are 5 transctions are free in a month and i had withdrawl only 3 time month of March 2024 but after that transaction i have charged 3 times month of April 2024 .your bank is keep charging rs.24.78 from my account which is not good.

I just want to know and i need an explanation that why i am keep charging with that nonsense fees. This is total pathetic and that means if i keep my money in the account it will become nill soon from the way you are charging.

I am writing to express my dissatisfaction
with the excessive ATM CW FEE-DOM charge. I was charged 24.78 twice today ( 14/42024) and 4 times this month even though I dint withdraw any amount at the ATM.
I believe these charges are unfair and
unreasonable, as I was not informed about the fees before. I request a review of these charges and a refund of the excessive amount.
I would appreciate a prompt resolution to this issue.
Thank you for your attention to this matter.
Sincerely,
Madhu vignesh k

Dear Sir/Madam,

I am writing to express my dissatisfaction and raise a formal complaint regarding the unauthorized deduction of charges from my bank account.

Specifically, on 01 april 2024 & 02 april 2024, there were deductions made from my account in the amount of Rs 316 for ( MENTION BELOW ) without any prior notification or explanation

ATM CW FEE-DOM = 24.78 INR
ATM CW FEE-DOM = 4.22 INR
ATM CW FEE-DOM = 24.78 INR
ATM CW FEE-DOM = 24.78 INR
ATM BI FEE-DOM = 10.03 INR
ATM CW FEE-DOM = 24.78 INR
ATM CW FEE-DOM = 24.78 INR
ATM CW FEE-DOM = 24.78 INR
ATM CW FEE-DOM = 24.78 INR
ACCOUNT CLOSING BALANCE = 138.29 INR

I would like to request a refund for these charges as they were not previously disclosed to me, and I did not consent to them.

Upon reviewing my account statements, I discovered that these charges were for which I did not authorize or agree to. I have been a loyal customer of Kotak mahindra bank for more than 1 years, and I have always adhered to the terms and conditions outlined by the bank.

I would like to request an immediate refund of the deducted amount and an explanation for why these charges were applied to my account without my consent. As a customer, I expect transparency and fairness in all my banking transactions.

Furthermore, I kindly request that measures be taken to ensure that such unauthorized charges are not deducted from my account in the future. I value the trust and integrity of our banking relationship and hope that this matter can be resolved promptly.

Please acknowledge receipt of this complaint at your earliest convenience and provide me with a timeline for resolving the issue. I can be reached at 91+ [protected] if you require any further clarification or information.Thank you for your attention to this matter. I look forward to a swift resolution.

Sincerely,
ROHIT
[protected]@gmail.com

Kotak Mahindra Bank opened a credit card for me without my knowledge. And I recently got a credit card amount that needs to be paid by April 12th. I don't even have the account details. And their help-line numbers and customer care numbers are invalid. Kindly help me at the earliest, because they are messing my CIBIL score.

I am Sudheer B paid all the EMIs regarding my consumer durable loan account number CFB13087931 against Kotak Mahindra BANK on the Kotak Mahindra BANK app but still now they are asking me to pay the EMI again and check bounce charges.
So please resolve my problem through Kotak Mahindra BANK. THANK YOU

I paid full amount as per settlement letter 3 months ago. But still, I didn't get NOC. The agent is also not responding to this.
Credit Card no: [protected]

Kotak mahindra fraud bank didn't open a current account because I opened our company bank account after one or two to three months he had active CMS service without informing the customer and without informing to cut our bank account rs.2300 and I raised the complaint several time but no anyone support to me due to all our Indian citizen we are requested to you don't go kotak mahindra bank and open the account you should go another bank below mention detect amount statement also you can check.

MY CREDIT CARD IS NOT ACTIVE FROM LAST TWO YRS BUT THEY JUST CHARGES ND I PAID PAID ND PAID THEIR LATE FEES...After paying all un necessary LATE FEES I have not received Kotak credit card noc letter after paying all my amount as per the reversal letter... PLEASE ISSUES ME NOC LETTER ND ALSO INSTRUCT THEM TO Forward THIS NOC LETTER TO CIBIL AS MY RECORD JUST HAMMPERED...