Submit a Complaint
Claimed

Kotak Mahindra Bank Complaints & Reviews

www.kotak.com
1.5
Updated: Feb 5, 2026
Complaints 4830
Resolved
1327
Unresolved
3503
So far, so good. Kotak Mahindra Bank is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Kotak Mahindra Bank will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Kotak Mahindra Bank

Having problems with Kotak Mahindra Bank?

File a complaint and get it resolved by Kotak Mahindra Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
Kotak Mahindra Bank

Kotak Mahindra Bank reviews & complaints page 14

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Amit@17
from Bhopal, Madhya Pradesh
Sep 7, 2022
Report
Copy

Hi Kotak Mahindra Bank on 2nd September 590 Rs ECS charges were deducted from my bank account. I had paid my installment manually on 1st August to Amazon Pay later. Installment was for 2 things one for was a product emi and the second one was mobile recharge on Amazon. I had already paid both EMI manually before the due date, it is really not my fault there was some error in the bank system. Why do I have to pay 590 for bank's mistake. Please refund the amount ASAP. Thanks.
Kotak Mahindra Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    suprith gowda
    Sep 6, 2022
    Report
    Copy

    Purchased iPhone 13 on March 20 2022 using my Kotak Bank Debit Card. There was an offer NoEMIOnlyCashbck that when used Kotak bank debit card i will be receiving cashback of 6000 within 120 days of the transaction. Its been more than 120 days and cashback is not received yet. Called kotak bank the customer support was rude and asked me to contact merchant.

    I contacted merchant who is pi international and they told me that cashback is banks responsibility. I am attaching my receipt of payment and in that it is clearly mentioned

    "You are entitled for a cashback of Rs. 6000 on card. It will be posted in Customer account n 120 days from the last date of the action month on a best effort basis to all and active card members accounts only"
    Kotak Mahindra Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Mintu Verma
      Sep 6, 2022
      Report
      Copy

      Address: Vill.naurangpur,sector 79,house no.80 IMT Manesar Gurgaon
      Website: [email protected]

      I want to cancel my kotak secure one insurance policy I'm wrong policy with this insurance policy kotak costumer exicutive no. Not respond I try many time costumer miss lead me.i want refund my money back which is 2540/-
      Name mintu kumar
      Policy no 40396242
      Kotak Mahindra Bank customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        H
        heeraj
        Sep 5, 2022
        Report
        Copy

        Hi,
        My name is Heeraj Lohagun and I have a credit card from Kotak Bank, Due to the ongoing pandemic I faced serious financial problems and lost a lot of money. I always used to pay my credit card bills on time but due to severe financial problems i am not able to pay my credit card bills for the past few months. I have already sent a legal notice to the bank and the RBI stating my inefficiency to pay my credit card bills at the present moment. I have also informed the bank that i want to pay it legally and I need time. Bank is not listening and keeps calling me everyday and sending recovery agents to my house and office and informing my colleagues about me and how i defaulted thus humiliating me in their eyes. I had already informed Kotak Bank that i will pay but need time and i am willing to take this up legally and take this to court but instead they are harassing me by sending recovery agents to my office and house. please request you to do something regarding this as RBI have strictly mentioned that recovery agents cannot harass customers and cannot humiliate them.
        Kotak Mahindra Bank customer support has been notified about the posted complaint.
        Sep 05, 2022
        Updated by heeraj         Hi,
        My name is Heeraj Lohagun and I have a credit card from Kotak Bank, Due to the ongoing pandemic I faced serious financial problems and lost a lot of money. I always used to pay my credit card bills on time but due to severe financial problems i am not able to pay my credit card bills for the past few months. I have already sent a legal notice to the bank and the RBI stating my inefficiency to pay my credit card bills at the present moment. I have also informed the bank that i want to pay it legally and I need time. Bank is not listening and keeps calling me everyday and sending recovery agents to my house and office and informing my colleagues about me and how i defaulted thus humiliating me in their eyes. I had already informed Kotak Bank that i will pay but need time and i am willing to take this up legally and take this to court but instead they are harassing me by sending recovery agents to my office and house. please request you to do something regarding this as RBI have strictly mentioned that recovery agents cannot harass customers and cannot humiliate them. The recovery agents they send are rude and and humiliates us in a bad way. I will take this up legally and willing to go legal.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          Vishnu Shivaji Panchal
          Sep 5, 2022
          Report
          Copy

          Address: 418-424 Sohrab Hall, 21, Sasoon Rd, Pune, Maharashtra 411001
          Website: www.primeloans.kotak.com

          I have close loan no- CF[protected] date 02/09/2022. befor close loan any one not inform me about cheque clearing. when my cheque bounce or any reason stoped they charge as per their company. so ialso want chages as per comapny rules.
          debited amount 05/09/2022... 8495
          Kotak Mahindra Bank customer support has been notified about the posted complaint.
          Sep 05, 2022
          Updated by Vishnu Shivaji Panchal           FORCLOSE LETTER

          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            D
            dominick_deepak
            from Mumbai, Maharashtra
            Sep 3, 2022
            Report
            Copy

            Unwanted and unnecessary calls from Kotak Mahindra Bank

            After complaining to kotak bank branch at kandivali West dhanukarwadi branch 2-3 times, that I don't wish to receive any calls regarding credit card and loan from the same bank, they called me so many times even on holidays and while I was visiting Hospital due to some reason. I reported the same to the bank branch stating me that now I won't receive any calls further. Still I get calls and it's a harrasment to me. Very horrendous service...
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy
            S
            Sagi Viswanadh Varma
            from Vepagunta, Andhra Pradesh
            Sep 2, 2022
            Report
            Copy

            I have taken a personal loan from kotak. The repayment date is 2 sep 2022.. i have deposited my loan emi amount on 2nd sep morning only..but still the amount was deducted and when I checked my loan repayment details, it is showing that it is over due and they have charged intereste to that overdue amount..now where is my deducted amount gone, it doesn't revived in loan also. being a respectable bank this is not at all tolerated, they are just giving these loan offers to take more money from us..what a pity it is..if this is read by bank, please atleast respond as soon as possible
            Kotak Mahindra Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              Y
              Yash Teotia
              from Hapur, Uttar Pradesh
              Sep 2, 2022
              Report
              Copy

              Address: Gazibaad Rajnager indrapuram

              Dear sir
              My name is yash teotia i open a online account in kotak bank in case of kyc i chose home kyc because the branch is not available in my area 2 officers. Come to kyc and do the kyc then he demanded 500rupes to do the kyc but the home kyc is free then i was not paying the rupes but they officer give me abusing and giving the threads and give agin and agin abuse to prove i have a recording he come 1/sept/2022 at2pm clock so please sir do a actio to him
              Kotak Mahindra Bank customer support has been notified about the posted complaint.
              View replies
              Please help me
              Reply
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                rehan@12345
                from paonta sahib, Himachal Pradesh
                Sep 2, 2022
                Report
                Copy

                Address: 245 Rajban raod Taruwala Paonta Sahib, 245

                I am farman khan my current address 245 rajban raod taruwala paonta sahib please
                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  K
                  [email protected]
                  from Bengaluru, Karnataka
                  Sep 1, 2022
                  Report
                  Copy

                  It was a mistake to take credit card from Kotak Bank. Their payment collection teams starts calling from 25th of every month when payment date is only 2nd of next month. And as the day passes and last day approaches every 5-10 mins they will call from different numbers. Bhai last date dete hu ku ho, agar paise pehle lene hote hain. I have cards from other 2 banks and no one does this. They threaten you, if you don’t pay now, be ready to get calls from different numbers. I am closing this card now.
                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Ravib788
                    from Deoli, Delhi
                    Sep 1, 2022
                    Report
                    Copy

                    It is extremely shocking and embarrassing for me to Mention this the treatment I received from KOTAK MAHINDRA BANK CONSUMER DURBLE RECOVERY/COLLECTION DEPARTMENT was extremely unethical & ruthless. I have been clearly received a DEATH THREAT from one person among 100 whatsapp calls and massages saying "Murder dalta tera
                    mera paisa nahi diya toh."Calling out my friend's number is also abusing them and daily this threat

                    I hope this forum is visible to everybody here and I need to highlight the situation I am not pay any amount..

                    Ravi
                    KMBL CD LOAN- CFB11669955
                    KMBL CD LOAN- CFB11669968

                    SUSPECT NUMBER- [protected], [protected]
                    Kotak Mahindra Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      B
                      babitavihu
                      from Deoli, Delhi
                      Sep 1, 2022
                      Report
                      Copy

                      It is extremely shocking and embarrassing for me to Mention this the treatment I received from KOTAK MAHINDRA BANK CONSUMER LOAN RECOVERY/COLLECTION DEPARTMENT was extremely unethical & ruthless. I have been clearly received a DEATH THREAT from one person among 100 whatsapp calls saying " kisi ka paisa kha kar baithai ho aap ko paap lagega. Calling out my friend's number is also abusing them and daily this threaten

                      I hope this forum is visible to everybody here and I need to highlight the situation. otherwise i am not pay any single amount..

                      Babita
                      KMBL CONSUMER DURBLE LOAN- CFB11676268
                      Kotak Mahindra Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        prabhakar pujeri
                        Sep 1, 2022
                        Report
                        Copy

                        I took a personal loan from Kotak bank in 2019 and I am almost regularly paying EMI and last couple of months I have been delayed but paid end of the month with a late payment fee and bounce fees. last month they recovered EMI through UPI pay and also submitted ECS. so this month I have said 1 Sept you again submit ECS so I refused to pay through UPI.

                        but I receive every day starting 10 calls a day and yesterday(31st Aug 2022) it reached 180 calls in one day.

                        after a delay in payment, I am paying the required frees but still, these many calls are not acceptable
                        below are numbers from i have received several calls a day
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        Kotak Mahindra Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          D
                          Debasish28
                          from Bhubaneswar, Odisha
                          Sep 1, 2022
                          Report
                          Copy

                          I was scrolling through the app for checking the balance of my account and I wanted to check my cvv and expiry date for my virtual debit card on kotak 811 app . Suddenly a pop up came that 235 rs has been deducted from my account. And an order for a physical debit card is placed . I quickly dialled up to their helpline number. I was shocked to see with the level of incompetence of the service providers of kotak and the call to the 811 folks needed us to have a separate Talktime even to talk to AI bot.
                          Like this is absolutely horrible.
                          After 3 attempts and burning extra 30 Rupees finally it connected me to a agent. She clarified from her end that I placed the order will fully. Like is it some sick joke you are playing.
                          Then a message came confirming that the physical debit card would reach me by 7 days. I pleaded them to cancel this transaction they said that they can refund only the annual charge 199 but not the tax on it. Like what kinda policy is this?
                          It's been a month since this happened.
                          No updates on where my card is nor I have had my money refunded. I want a physical card by now.
                          Kotak Mahindra Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            Basavaraju T B
                            from Tumkur, Karnataka
                            Aug 27, 2022
                            Report
                            Copy

                            Account freezed or Blocked

                            Address: Tumkur

                            Hello
                            I have opened savings account online in Kotak Bank and visited nearest branch for kyc verification. Done bio metric process. After some months my account is freezed/blocked with out any information. There is an emergency to withdraw amount from the account. But worst response from customer care and branch employees . Very disappointed and we r difficult situation. Please unfreez the account and help with this ....
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy
                            S
                            Sneha Sangam
                            Aug 25, 2022
                            Report
                            Copy

                            I have been getting collection calls from kotak mahindra collection department for loan recovery on the of Saraswati.
                            I have been telling each of them that is wrong contact details. But everyday i am getting calls. I am being mentally harrassed here unnecessarily.
                            Kotak Mahindra Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              syed4250
                              Aug 25, 2022
                              Report
                              Copy

                              TO
                              KOTAK BANK TEAM

                              Dear sir/Madam
                              I am SYED AHMED
                              From Hyderabad, Telangana.

                              SUB: OVERDUE not cleared in my cibil report.

                              I have taken a Personal Loan in KOTAK BANK.
                              Loan A/C PDL2609070 Sanctioned Amount Rs.14, 000 Disbursed On 13/06/2022
                              few days back i checked my cibil report
                              In that report I saw an overdue amount Rs.13, 999 mentioned
                              which is not updated in my report.

                              I request you to please update my account as on date

                              Thanks & regards
                              SYED AHMED
                              Call +91 [protected]
                              PAN: DCHPM9512B
                              Mail ID: syed.[protected]@gmail.com
                              Control Number : 4, 925, 985, 392
                              Kotak Mahindra Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                C
                                Chandra Bhan Kumar
                                Aug 24, 2022
                                Report
                                Copy

                                Unethical behavior and abuse language

                                Address: D-92 Sector 2 Noida

                                I am Chandra Bhan from Delhi(NCR), i had received call from ([protected]) Kotak Mahendra Bank Collection agency at[protected]:08 on mobile number [protected] related to My younger Brother Mr. Uday Bhan's credit card(Card Ending Digit 6699 and Registered Mobile Number is [protected]) payment due. The executive told me that he is calling from Impact India Services and after many requested he told me, he is calling from Kotak Mahendra Bank and...
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy
                                J
                                jigyasa73
                                Aug 23, 2022
                                Resolved
                                Report
                                Copy
                                Resolved

                                Recent Complaint id - 44474
                                complaint type: request for change/update in mobile number/email id.

                                I wanted to update my number on Kotak fastag, for which I have raised so many complaints, called them so many times, sent them the documents, and followed up (like zillion times). But every time they want me to share the same documents again with a fresh date and fresh copy. Tell me what I should do?
                                Aug 23, 2022
                                Complaint marked as Resolved 
                                Today finally after putting pressure on the team, I got my number changed. Thanks a lot. And also I would like to mention how quickly they provided their response today, for which I would like to thank Mohd. Danish from Kotak's fastag team.
                                Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                Helpful
                                3 other people found this review helpful
                                3 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  Mohamed Thanish
                                  from Chennai, Tamil Nadu
                                  Aug 23, 2022
                                  Report
                                  Copy

                                  Address: TVs emerald peninsula site manapakkam, Ramapuram, Chennai

                                  Cancel my insurance policy and refund my money, this is not good for your bank. I am not applied any policy. I am not interested any policy insurance. Your bank only one help for me. Please cancel my insurance and refund my money 🙏
                                  Kotak Mahindra Bank customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit

                                    Related businesses

                                    EMVANTAGE Payments
                                    1
                                    (42)
                                    Western Union
                                    1.3
                                    (64)
                                    Yes Bank
                                    1
                                    (711)