Hello sir, Good afternoon,
I am a software engineer, I worked in Gandhinagar and I live in surat, I have opened my Kotak bank account to coordinate bank employees. after opening my bank account. after 3-4 days someone who transaction 15000 rupees, when I see this I'm shocked for this and thinking about someone who does illegal transaction or fake transaction. At that time I was a transfer amount to my other axis bank account.
The next day Nasik's cyber cell contacted me and insisted. I return that amount that was by mistake someone who does this. that time I was thinking amount this and that was right and I agreed about this. and replay to him yes sir last day I received 15000 INR and now i will return that amount he is also giving me 500 INR for my honesty gift and after I Return money using NEFT AND IMPS.
After returning that amount to the main account holder whose bank is located on Naski main road SARASWAT BANK. I have proof of this and the bank statement right now.
After Refunding the whole amount. SHEKHAR KESHAVRAO ODHEKER didn't get back a complaint from the bank. therefore the Kotak bank holds my 15000.90 rupees from my account without contacting me
no call, no notice. I visited my nearest Kotak bank branch to learn about this but unfortunately, I didn't get any idea or any solution and so I wasted 1 hour on this process. At this time 15000.90 rupees is my hold. Now I am really worried about when it will be relieved. I have no idea about it. and the bank did not contact me and didn't follow up with that complaint and share with my contact no. This accident made me disbelief for Kotak bank regarding my privacy and its service to the consumer. Kotak bank only focuses on their services only daily and send me 5-10 email about bank services like loans, Mutual funds schemes, personal loan, credit card etc and contact me so many time and they told me my information and give me the belief to I am calling from bank credit card depart.
My complaint is nowadays banks only focus only to sell our services only. to contact so many times and in so many ways like phone msg, emails, phone calls etc.
But if someone complains about this the bank is not follow up on this issue. even though I have submitted my documents, contact no, and email id, as well. but the bank is not contacting me and holds my amount sednly.
I appreciate this job. my other concern is the bank is not follow up on the complaints on daily basis. or weekly basis how to help our customer and its money. they held my money lasted more than one month.
if any bank and company organization that makes for this type of rule like if someone complains. we are not verified to first our customer direct we are holed money our customer bank account.
I request you to please check this incident and help me last 15 days have not slept properly at night am really worried about my money which is now holed and I am not able to use it. and also the bank will not provide me with any interest for my holding amount. even in my life first time has seen this type of service.
Below I am submitting some screenshots and my personal transition details below.
Cyber cell officer M.K (Mangesh kakulde)
Place: Nasik Maharashtra
Contact no: [protected]
Who made the wrong transition his name is: SHEKHER KESHAVRAO ODHEKER
Date of incident: 22-June-2022
Refunding or return amount to the direct bank transfer date: 23-June-2022. Next day.
Now I am facing issues so many days please help me. if Kotak Mahindra bank contacted me at that time regarding this issue solved hardly one week.
Thank you
Kotak Mahindra Bank customer support has been notified about the posted complaint.
