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Kotak Mahindra Bank Complaints & Reviews

www.kotak.com
1.5
Updated: Jun 22, 2026
Complaints 4833
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1327
Unresolved
3506
So far, so good. Kotak Mahindra Bank is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Kotak Mahindra Bank will keep up the work and continue to help more customers with their concerns even better 🤝
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Kotak Mahindra Bank reviews & complaints page 11

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S
sagar5333
from Mumbai, Maharashtra
Sep 6, 2017
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payment issue

Address: 410206

This is to inform you that, the amount of rs. 2, 013.72/- is wrongly charged for my credit card no. [protected]

(I had force closed my all emi after paying my full payment)

In april 2017, i was so busy with my sisters marriage and missed my due dates of payment.

So from very next day i start getting calls from collection department to pay the due amount of the month. The language they were using...
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C
chandrasekhar ankam
from Hyderabad, Telangana
Jul 15, 2017
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withdrawal charges

Address: Hyderabad, Andhra Pradesh, 500004
Website: kotak mahindra bank

Dear sir/madam,

Kotat bank deducted some amount from my account on june 10th 2017. I wanted to know the reason of the charges (Attached the document of deduction amount details below). Please find the attachment.

A/c:[protected]
A. Chandrasekhar
Mail id: [protected]@gmail.com
Mobile no: 91 [protected]...
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M
mita.barua20
from Kolkata, West Bengal
Jul 13, 2017
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Cancellation of credit card

Address: Kolkata, West Bengal, 700045
Website: www.kotak.com/kotak_card_cusotmer_service_center.html?mng=1

I, mita barua, want to discontinue my credit card services at the earliest.
Card no. [protected]
Expiry: 05/16
Crn: 65942441

Mobile no.: [protected].

The customer care link is not working.
Banking people are always neglecting my request to cancel the service.

Every single time i am trying to get in touch with through the customer care link, after submission...
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G
gautamdushyant
from Delhi, Delhi
Jun 8, 2017
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Loan recovery agent

Address: New Delhi, Delhi, 110053
Website: www.kotak.com

I want to inform you that a loan recovery agent named as mr. Gajendar nagar (Loan recovery agent) his contact no. ([protected], [protected]) had collected rs-18000/- from my home as a emi for my car loan on 02/06/2017 in morning at 8:30 am and now he is saying that i had not recieved any kind of emi or payment from your side, and i have a audio recording proof against him in he was saying that i have collected 18000/-rs from your home and...
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N
Narendra463. 8143987463
from Hyderabad, Telangana
Jun 4, 2017
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Money transferred to wrong account. Bank unable to refund

Address: Hyderabad, Andhra Pradesh, 500084

Hi,

My name is narendranath babu. I have a savings account in kotak mahindra bank. On may 3rd i had to transfer money to my friend 8, 000rs for mobile emi but i did a mistake entering last digit as wrong number.
I immediately contacted the kotak customer care and also submitted charge back from in madhapur home branch. They said money will be refunded in 15 days but even after 1 month later they completely refused...
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D
Dunga45
from Kolkata, West Bengal
May 13, 2017
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Worst service kotak 811

I have downloaded your app ‎and opened kotak lite account. It is a zero balance account right... I had requested full kyc. Now your agent called me and told me i have to deposit immediately for kyc.. He was talking very rudely.. I told him that i don't want to deposit right now.. I will do it later.. But he is forcing me on the phone for depositing immediately and told me that he has my pan number and he will blacklist my pan and adhar...
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I
imratan24
from Pune, Maharashtra
May 11, 2017
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Unable to connect customer care

Address: Thane, Maharashtra, 401501

I have been trying to connect customer care from last 3 days but in no vain as your system keeps on asking to press xxx numbers but still unable to connect customer care inspite of being charged on every call and that too for very long period which is very frustrating. I wanted to resolve the issue of being charged for non maintenance of a/c. I dont know how to go for it as i m always unable to connect your so called customer service centre....
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P
Pramod Hiremath
from Angamali, Kerala
May 10, 2017
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Amount deducted from my account

Address: Mysore, Karnataka, 570017
Website: Consumercomplaints. In

During account opening I was told that it would be a zero balance account and was forced to open an account as my son already had an existing account. The sales rep informed me that if he maintains his account then this account will have zero balance. I am a 60 year old lady and I get a min pension and once the account was opened I deposited 20000 as fixed deposit and did not use my card for a couple of years. Later I suddenly get a message...
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D
Debajyoti “Kal El” Sarkar
from Agartala, Tripura
May 8, 2017
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Interview scam

Address: Kolkata, West Bengal, 700071

I've been called for an interview on 3rd May, 2017; and I gave the interview where they are saying that I'll have pay Rs. 1100/- for an examination after the training they will conduct to become an agent. Today they called and said that I've been selected and I'll be getting around Rs. 15000/month with all I've been called for an interview on 3rd May, 2017; and they are saying that I'll have pay Rs. 1100/- for an examination after the training...
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S
sandeeparora1974
from Delhi, Delhi
May 6, 2017
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Issue of NOC on clearance of Car Loan- CF 10233298.

Address: 110085
Website: [email protected]

D/Sir,
A Car Loan was sanctioned for Rs 4, 98, 500/- by the Kotak Mahindra Prime Ltd., Laxmi Nagar Branch on 8.8.2014. I need NOC after payment of Car Loan of Rs 4, 98, 500/-. Last payment was paid in April, 2017. Will you inform me if any outstanding amount is still to be paid by me as an arrear. What procedure I have to follow i.e if any RC copy of Car or any other documentary proof is required. Where I have to approach for obtaining...
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Y
Yugesh Madhavan
from Ahmadnagar, Maharashtra
May 1, 2017
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Cw fee TBMS charge

Address: Mumbai City, Maharashtra, 400078
Website: www.kotak.com

Im having a kotak mahindra bank jifi account its a zero balance account. Past 4 months more than 1500rs debiting from my account. Dont knw why these things happening. If i call to customer service centre, there will be no proper response. 28.75 rs will start debited continuously around 30 to 40 times. Please take a necessary action. I'm taking this issue to higher level....
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S
Srinviasa
Apr 11, 2017
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Close Salary Account

As i was moved to work for client location at out of India, salary may not be credited to india account. Due to that, min bal may not be maintained.

And two times charges were deducted on single day
Savings Account Number: [protected]
Current Account: [protected]
April 11 Min Bal Non maintenance Charges for Dec 16: 977.50
April 11 Min Bal Non maintenance Charges for JAN 17: 921.73.

There...
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S
Svd007
from Hyderabad, Telangana
Apr 8, 2017
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811 feedback

Address: Hyderabad, Andhra Pradesh, 500016
Website: Kotak.com

Hi,
I've downloaded 811 app. App concept is very good but in terms o[censored]se it is pathetic. Full page advert stated that bank account can be opened in 5 mins, i being existing credit card customer could not open even after 8 days of aadhar verification. Wrote an email 7 days back but no response till date.

When opened the app, it gave 2 options new registration or log in using crn. I used crn as i am credit card. Customer.br...
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D
deepak bhattar
Feb 2, 2017
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Withdrawal of amount without any information

Address: Bangalore, Karnataka, 560075
Website: www.kotak.com

Dear All,

I have an account in Kotak Mahindra bank since July 2015, this is the first time I am having a hurdle. on 20/12/2016 i purchased an turbo oil worth Rs.399/- (PCD/[protected]/SHELL ARCHIT ENTERPRISE/ES MAIN ROAD[protected]. 00 ) and I was swiped for 399 . But on 06/01/2017 I was charged again for 11.50 (TIPS/SCHGS/EXH/[protected]/SHELL ARCHIT ENTERP (Value Date:20/12/[protected]. 50). I dont know...
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M
Mallikarjuna Gowdru
Jan 13, 2017
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Day light Robbery from A/c

Address: Bellary, Karnataka, 583201
Website: www.kotak.com

Dear Sir/Madam,

I've Ac With Ing vysy since last 4.5years now taken kotak bank, , I'm very happy till ing administrate whn kotak had acquired starting to get trouble...

They're started to Irregular charges even failed transactions also.

now one month back almost Rs.3300 charged my ac without any intimation..!

I contacted many times to customer care num:[protected]Charges...
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K
Komal Kohli
from Jaipur, Rajasthan
Dec 20, 2016
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Credit card closing

Address: New Delhi, Delhi, 110059
Website: Credit card customer care and Nehru place branch manger

Hi My name is komal Kohli.
This is 3 rd time that Pay extra Amount To kotak bank to for my Credit card.
In your Payment department there is lot of fake consult who make fool to customer.

My credit card limit is 15000/- and i had payed more than 25000 to bank.but still i am not receive my Noc.

I called to customer care and they provide me to senior manger number but those person are also not responding...
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M
Maitri Vasudev
from Bengaluru, Karnataka
Dec 5, 2016
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Credit cards

Address: 560041
Website: www.kotak.com

About two months ago, kotak mahindra bank called me to tell me offer me a credit card with zero maintenance charges. I accepted, but after all the verifications, they decided to cancel my application without telling me anything about it. After about a month, they called again with the same offer. I declined, but after repeated such calls i agreed to give it another try. This time, i got sent two credit cards, both with an annual maintenance...
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P
Pons Cedric
from Mumbai, Maharashtra
Dec 2, 2016
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ECS return Charges

Address: 605003
Website: www.kotak.com/j1001mp/netapp/MainPage.jsp

Hi,
I have a salary accout with KOTAK bank and recently I have bought an home appliance from BajajFinserv EMI. In OCT 2016, my kotak salary account was not credited with salary as I was on Leave without Pay and Bajaj has tried to debit emi from my account twice & both failed.
This month I was debited around 1250 as ECS return charge by Kotak. For the first failed transaction kotak had charged me 350 + 15% tax and for the second...
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A
anudeeps
from Mumbai, Maharashtra
Nov 23, 2016
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Resolved

Non maintenance charges

Address: 560038
Website: WWW.KOTAK.COM

I got a kotak mahindra salary account and it is purely a zero balance account, this is what the information i was given while choosing kotak mahindra bank. later my company changed my salary account to citi bank, there starts the kotak bank stated charging me the nob maintanance charges and that too "INR 977/-rps" per month, this is completely unfair. my account show my annual income as 2lakhs - 5 LAKHS, BUT MY ANNUAL INCMOE IS 2.4 LAKHS,...
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M
maninder123456789
from Pune, Maharashtra
Oct 29, 2016
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Foreclosure charges on personal loan

Address: 411048

Kotak gave me a personal loan and their sales rep gave me false and misleading information about the foreclosure charges. They told me there is 1 year locking period and after that foreclosure charges will become 0% I have paid 15 emis and now want to foreclose the loan they are asking for 5% which is 37000 just to close the loan. This is unfair because they gave me false and misleading information at the time of selling the loan. They r...
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