Kotak Mahindra Bank Complaints & Reviews

Hi all,

From my savings account inr 9000/- has been deducted towards ksec without any intimation & customer care service is also doesnt work efficiently to address our queries. Amount deduction was not at all intimated to me during the opening of account.

I need a quick resolution & should get to know why the amount has been deducted. Its really very disappointing service from kotak.

When taking personal loan sales team told me that not pre-closing charges after 12 months and after 15 months i request for pre close, they are telling me to pay 5% for 6, 00, 000. which is 30K. The sale team are collapsed and they have moved out the company who have the commitment.

I applied for checkbook and atm in nearest bank. I didn't receive debit card in my welcome kit which delivered by bluedart just now.i only have checkbook in the welcome kit.and the customers care services of kotak is not good

My name is Kailash saxena, few days back kotak app stop working in my device with the error code 954, after that concern i called to customer care, they said due to multiple crn login in one device your imei blocked, or said visit to branch, after that i followed that procedure, but branch employees dont take it seriously, and said this is not a mobile repairing center, then i called to customer care again at branch and spoke to branch employee to talk them, after that customer care executive said drop a mail to rco department with this concern with screenshot of error

मेरे Mahindra Kotak Bank se pase cut huy h jo vapis nhi huy h jo kisi membership from cup declaration of good health ke name se policy ki gai h jisse ₹1187 cut kiye gaye h कई बार बैंक में jakar request ki par koi सुनबाई नहीं हुई h Kotak branch se se ek number de diya jata h[protected] or bol diya jata h ki is par call kar le par us number par aaj tak call hi nhi laga h mujhe apna paisa vapas chahiye

Police number-GO000022
Prouduct uin number-107N098V02
Customer id-KL06258986
Date - 5 AUGUST 2020

For my account no: [protected], I can see the balance as 199 rs, but the amount which can have transaction is 22rs. Virtually system has deducted 177rs without informing....

My name is Manoj Pandey and I had ordered PS2 controller converter to usb of RS.551 in Amazon I returned this order due to personal reason. And on 2/nov/2020
Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number[protected] and told me to fill charge dispute form but Kotak Bank doesn't have such policy. So
please kindly respond to this complaint it's very urgent and i want money in my differnt account because previous one is not working. My card number is ([protected]) Account Number ([protected]) and UPI id [protected]@kotak
Thanks you sir

Hi I was given credit card emi option when I requested to cancel my credit card for which I was given 6 emi out of which I paid 3 emi and due to covid I could not pay the rest but there after I have been getting charged 10 % minimum due everyone month when the credit card is closed..

Can you please help me with that..

Sir,
I am having a Saving account no. [protected] and a Securiy account having a shares value of about Rs 40 lakh with your bank recently my wife also opened a account in u r bank vide a/c no.[protected] . These details are being given for confirmation of my status and and to make sure that a suitable action will be taken by yourself .
Being a senior citizen of plus 70 today I visited your bank at about 2.15 pm to deposit amount...

My name is Jay Parekh and my credit card no ends with 4096 and I have a saving account with your Vasai East branch, till date I have maintained a very good relationship with your bank but now I think I should break all the relationship and close all the accounts with kotak mahindra bank

I had a pre approved loan on credit card which your bank rejected saying that because I made multiple enquiries for loan they rejected my application, just tell me one thing that what will a person in need do ???he will try to check all his options but your bank policies are so pathetic that they rejected my pre approved loan and other bank like HDFC and ICICI take just 3 seconds to disburse the amount in our account and your bank needs 5 days to think whether they will process the loan or not, it's just waste of customers efforts

Please focus on customers satisfaction and try to understand that everyone is not as rich as you, a middle class men will try all the options to secure his family and you guys reject their loan stating stupid statements

On the date 06th Nov 20, I tried to add amount of 19400 to my kotak 811 account from HDFC debit card, But money get debited from HDFC debit card on a successful verification of OTP for the transaction and the money is still not credited in my 811 account.
Reference number of the transaction[protected]

There is a Lien charge on My account of INR 292.33 because of which I am not able to use my account. I have no idea why these charges are showing in my account. . As mail received from Help centre these charges relate to ATM POS charges, I don't have issued ATM Card and no ATM Transaction was done with this account These charges should be reversed..
Name - Vaibhav Mittal
Contact -[protected]

I am doing recharge on 23 April 2020 for my Vodafone Sim Card but recharge got failed but my payment deduct from the bank and I contact Vodafone team also for recharge status they are saying not getting the payment you can check below screenshot along with Vodafone confirmation mail and my UPI transaction details also.

I am not getting my refund yet from Kotak bank I am continuously follow up on this matter but no one can respond so pls give my refund as soon as possible

Regards
Haresh Hadiya

Registration Number - KRKCH/E/2020/03417

I have initiated online PF fund transfer request from old member ID to new one on Sept 2020.
The same got approved on 29the sept 2020 but the amount is not reflecting on my latest passbook. I had also put a grievance online and got to know that the funds are not released by the previous employer.

Kindly check and do the needful

I have a Kotak Bank Credit Card, the Minimum Due Amount is Rs 15, 562.14 and Total Amount Due is Rs 27, 400.55 as on 4th Nov 2020. My last due date is 10th Nov 2020.

Today, as in 4th Nov 2020, I am receiving an email from consumerassets.[protected]@kotak.com, regarding full amount (Rs 55, 230) to be paid within 3 days, or they would take some legal action against me, which is not mentioned clearly.
What type of mental harassment is this from the bank? Is this how they treat their customers during the time of this pandemic, where I lost my job in June this year.
I was not granted moratorium too by this bank.

Can I take some legal action against this bank?

I mr Gulam Rasul Husain Fruitwala I got the call from kotak Mahindra Bank telling me ur kyc is pending pls update your kyc otherwise your ac is freeze he sent me link in sms //form.app/KotakMahindra/kotak-mahindra-bank-811 I click on that link it asking me CRN num I type my CRN number after that it asked verification code I type that also after that I got sms rs 1900 is gone from my acc and the call is cut I lost my money pls help me to recover I m from middle class family the money is worth for me pls help me

Dear Team,

since march 2020 due to covid i lost my job till date i am searching for the same but i am getting calls from recovery department and i cant even explain how they are talking to me i am feeling depressed. its such an insulting for me. coming at my door step and calling. i want to know if i die will the outstanding amt waived off??????????
i cant handle anymore recovery calls

I opened an account in your kotak bank after kyc done I link was sent to me to deposit 1000
but the money hasn't been credited in my account yet

Invoice Url -: https://invoice.citruspay.com/invoice/enrwiayjnl/Eaa9F899C

I have a credit card and I had a balance of 25k to pay. I requested the bank to give me an option to pay in parts due to Covid situation. Bank sent me a letter saying that I could pay 4250 in 6 instalments and this would clear balance with no dues. However, now they tell me that I hv to pay interest on the amounts. I paid up 35 k already and they still tell me I have to pay more.
The call centre staff are apathetic. The collection people are totally not reachable. I have lodged a complaint with RBI. Totally frustrated and feeling cheated by Kotak. After serveral escalation mails, no action from their side.
Worse customer service.
They have cheated me. I will fight for justice.

I added fund of 4000₹ using my sbi debit card on 26 oct 2020, and transaction was successful but the amount is not credited into my kotak mahindra bank account ac no.[protected] yet.