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Lenskart — Supply of defective

I have placed an order for visiting and measuring the powers and accordingly they have placed orders for me and my wife after measuring the powers.
They have supplied both the lenses, and while one had come in good condition, the other one had arrived in defective condition.

I have ordered for exchange of the defective one with a fresh one and accordingly they picked up the pack of the defective lenses, but till now no order has been placed and everyday one call come for me to place order a fresh.

When it is an exchange, then why should I place order afresh.
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Hi there! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
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Hi there! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
Reply
Hi there! Sorry to hear about your unpleasant experience. Please help us with your order/contact number at [protected]@lenskart.com. We will get back to you as soon as possible.
Reply

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