Lenskart Complaints & Reviews

Hello Concern,

I am writing this mail to bring your attention to the poor service provided by your Talab Tillo, the Jammu dealer.

On 8th August my aged father placed an order from your talab tillo, Jammu outlet (invoice attached).
After that, he had pathetic experiences with your dealer which are specified below:-

1) Your dealer called him to pick up the order from the store, he visited but as per the doctor's examination, they have put his right glass lens on the left side and left glass lens on the right side.
After complaining dealer asked him to visit again.
2) After 1st pathetic experience, he visited again, but he found one large scratch on his left lens. He asked to fix it but your dealer was taking it easy and forced him to take it. He denied and requested to fix it again.
3)After some days he visited again and confirmed on call but this time they said by mistake your box have been taken by another person and it will take some more days to get from there.

Above are the experiences, which my aged father is facing from your dealer. Being aged he is travelling 25 km from home to get his lens fixed and for the past several days, he is not able to see properly. Requested you to take immediate action on this otherwise, we have to approach customer court for this.

Being a reputed company & this kind of service and behaviour is not expected from you.

I went to the lenskart store located in Bhilai, Supela...
They are good and talks healthy at the time of purchasing the lenskart product.. everything was good..

Then one day i exchanged my glasses on warranty because it has some scratches on its most premium quality lens.. they agreed and exchanged the item on warranty.. now the item delivered in my house.. and i see that there is some changes in the lens... it was made of poor quality the weight was also increased as compared to the earlier one.. and looks very different as we taught by that shopkeeper..
After one day when i went to replace that item too becoz of its quality.. they refused and the person who sold that product to me was quite and the store manager starts arguing me that we cant
Do anything blah blah blah... We asked for the online order reciet on thier computer.. there is also a minor change on the name of the lens... And they starts telling lies..

I ordered eye glasses on 19th August the delivery date provided 25th August...
But till today the product not yet delivered.
It showing in transit to sender

This is second time in a row.
You are playing with the eyes remember that.

One employee called and promise free eye glasses or worth of same amount in wallet. But as usual this is cheap employees company who do not worth their word.

Let me know how this should be taken to consumer court

I recently bought my glasses from lenskart store, karol bagh delhi. First they provided me defective frames, i exchanged those frames with another frames. Then they gave me wrong power in the glasses. My test for left eye is -1.75 and they gave me -2 test. I have been suffering since last 15 days because of their negligence. I hope this helps.
I just want my glasses to be corrected with the submitted test.

Incorrect order delivered.

I ordered 2 spectacles from Lenskart, one was delivered on 23rd aug.but it was not the one i ordered, it was of someone else. I called customer service of lenskart since 2days, everytime they take all the details, and assure call back within 24hrs but no help. I want my correct spectacles.

Returned product on 6th August 2022. Refund initiated on 8th August. It has been 15 days, refund not credited. I was told refund failed and will be re-initiated. I have not received any re-initiation of refund UTR details. On calling they completely deny and threaten to not give refund. Dont take calls or reply to emails. They are clearly doing a fraud and not returning the money

Purchased a 136101 Rose gold tortoise full rim from u r showroom on 02 Jan 2022
Within 7-8 months of its use rims developed corroded marks.
When approached to ur showroom at KHARDA STATION ROAD RAHARA Branch they said the same model is not available for replacement at u r warehouse, I have to choose another model for replacement which I refused.
Then my question is that how the same model is available thru online?
Is that not supplied through warehouse?
Whatever, I request you that please make necessary arrangements so that I got a fresh spectacles at the earliest.
Regards

I ordered for -0.5 Point specs and they delivered +0.5 point specs. I have contacted their customer care number and there is no response, please take action on them and sort out this issue.

Please note, a lady name Kalpana in lenskart store located in Orion mall was very rude and pathetic..

Brief narration:

I and my sister went to purchase spectacles which was 1+1.
So we selected 2 spectacles, one thin frame and the other thick frame. She told since power is more, after adding lens to it, the thin frame might bend... So we said.. we had already bought before which was thim frame and no damage happened. So we ordered.

Later during the pick up.. the thin frame was exactly fine and the thick frame was a little loose on the face... So when we asked, she started raising her voice by telling... I had already told u before, u said it's fine..now u got this issue and started blabbering [censored].. we tried explaining her saying, u said for the thin frame and not for the thick frame. She dint accept it and started arguing and behaving ruthless...

We customers come to purchase, and this is the treatment we get in return.. we are not taking any product for free. We are paying and we cannot be treated like this.

I will again mention.. kalpana, store manager at lenskart, Orion doesn't have simple ethics towards customers. She was very arrogant and has a lot of attitude.

Please take a proper action against her so that others shall not face this kind of treatment.

Thank you

I ordered one frame on 4th of august from lenskart store at lulu mall Lucknow and today its 13 august and yet i have not received it .

Tried contacting the store and customer care they both don’t know where is the order .

Lenskart is also becoming scam these days . Taking orders which they cannot deliver .

I have placed an order for 2 Progressive lens on July 10th. Lenskart support called me and requested for the Prescription. As it is not clear for them, they suggested to go with eye checkup at home. The optician who came home cancelled the order and placed a new order stating that the store has good frames. One of them I have chosen was not fit after the lens was added. I went on chat and have requested for an exchange. The agent cancelled the ordered and shared me an exchange link. The courier service called me (a missed call) on Jul 27, 2022 for the return and when I try reaching them there is no response or did not connect. Post which no courier has called. On Aug, 2, 2022 when the exchange product has to arrive, the automated chat informed it may be delayed but I will get. On Aug 3, 2022, the order got cancelled. Post which when I connected with the Lenskart, they informed that the courier has called and I did not pick, which is a lie as on 6th I received a message and the courier came and left without taking the return which is recorded in MyGate. I have again requested to review and check whats the issue as they may face this issue with multiple customers. They are least bothered and mentioned how to return and I have returned at the store and the store agent also mentioned that he has nothing showing up for an exchange and he again redirected me to the support..I have even not received any cashfree link as they have informed...when I have again updated that I have received an email on the exchange for Aug 2, 2022 on Aug 10, 2022, they have not replied till date. Also, when I ask for the grievances email, they denied giving and always referred to the customer support itself. I am not sure whom to contact

The order had been done by 07/08/2022 and the delivery date was 11/08/2022 but products have not been given to me. Lenskart didn't give me any information about the delay. Didn't get any clear or satisfying updates till now. Please provide the solution.

Order ID: [protected]

There is a store of lenskart in Hamirpur, Himachal Pradesh. My Vincent chase wayfarer got damaged due to manufacturing defects. I visited 1 store to repair or replace it but said they can't repair it because of some issues in the frame of wayfarer so they have mailed for the approval for the product exchange...after 2 days I got the approval and got a message that you can now exchange the product at any store or via online...I was in Hamirpur that time...ai visited the Hamirpur store... waited for around 10 minutes then the store manager Nishant came...i told him about the product and exchange approval, he asked me where have you purchased this product...so I told him that got this from the Kangra (H.P) store...then he told me to show the product and then he denied that we can't exchange this product, we only can try to repair it...I told him that I already spend 1 hour for the repair purpose in the other store but unable to repair it ...he denied that we can't exchange your product...if you want to exchange you can try another store or you can do it via online but we will not going to replace it at any cost.

Adarsh came on 25th July we placed the order for 2 progressive lens eye glasses. Order ID [protected]. Rs4480 was paid. After the order was delivered, we saw one of the frames were way bigger in size. So called for home visit for exchange. The same guy came on 3rd August. He had no clue that he had to check the size and place the order. I have an audio call record of him apologising about it. I asked him to check the size and then we placed the order for the exchange. He said he would place the order the same day and intimate me or update me about the same. Today the 9th of August, came to know from the customer care Ashwini that he want placed the order yet. I have a call recording of every call. Now after all of this, this agent calls me Adarsh asking if we want to place the order????? What is the meaning of this? He says that he will place the order and one OTP will come and i have to share the OTP. 1 HOUR PASSED AND NO OTP YET. what is going on with your company agents?
What kind of service are you providing us with?
Where is my exchange order?
Why has it not been placed even after 7 days? I will put this out on Twitter and in every social media platform with the audio recordings photo of the agent Adarsh and his phone number if this is not resolved.

Who takes the cognizance?
WHO IS RESPONSIBLE FOR SUCH HARASSMENT?
SHOULD YOU DO THE NEEDFUL AND KEEO YOUR VAULABLE CUSTOMERS OR SHOULD WE APPROACH THE CONSUMER COURT?

Order id: [protected]
contact no : [protected]
mail id : [protected]@gmail.com
product : vincent chase bluecut fully loaded antiglare thin lens
issue : it is marked as delivered on 4th aug. till now no body bothered to help. Everytime i contact customer support they give me the same answer like a parrot without any brain stating wait for 24 hours

and do not mark it resolved until i confirm that i received my product

Order has been delayed
i want an urgent delivery of my product

The nose pads of my spectacles were damaged after the purchase of 1.5 months

When I visited the store and asked for the kind of nose pad i want (silicone or air chambered)
The employee agreed to that and took my spectacles inside a room in the store
And later when he came back…he just installed a very bad kind of nose pad(literally hard like a plastic) its very uncomfortable

When i asked him about that…he was irresponsibly saying that we do have is this kind only (plastic) and now i can’t put back the old one…its in the bin

Hello,

I had placed an order for eye glasses on 5th August 2022 (Order no. [[protected]][[protected]]) and was supposed to get another frame free. Accordingly I was charged 4832.82 and 5600 for one frame (With lens) and the other one (With lens) was free. But when they sent the invoice, they have split the bill amount into two and charged for both the frames. This shows that I have paid 2240 for one frame and 2240 for another frame and Insurance 352.82
So basically they are hiding the price of one frame under the other frame initially and this complete idea of getting the other one is #. According to invoice I have paid for both the lenses and none of the frame is free.
Kindly take appropriate actions for such Problems I need only one Bill not the split one

Thank you,
Aravind S

Hi,
On 12th July I placed an order with help of a customer care executive from lenskart,
The amount was 3360.0, the amount was successfully transferred to the bank account of lenskart but it wasn't reflecting on the website.
I have been in continuous touch with them, they have been just denying it without much support .

I would like my money to be refunded because it has been more than a month and no support has been received from lenskart .

i also have confirmed from the bank officials.