Lenskart Complaints & Reviews

# order No [protected] the product is not good quality the progressive lense colour change in with in 8 months .

I complained the LenskartShop in Iyappanthangal with in a two hours my replacement approved .

Even after 21 days over i visited the branch, they said the system not updated the status

worst service and bad quality

My name is Rakesh Sharma, this is the first time that I am appalled and horribly harassed as I had to go through the disastrous experience of placing two orders from your company.

Ref: Order Number: [protected]

1. They delivered a sub standard ill fitting sunglasses, I placed a return request and then I got a message stating that their courier service is not available in my pincode, so the item will not be picked up. Then I called the customer service and one horrible customer service agent Shrinkla Dhiman, spoke to me and harassed me stating that she will do me a great favor by arranging a order return pick up to be done, however they will not refund the money and I can only get a Lenskart Credit. The second item of my order is not yet delivered, however I have to wait till it gets delivered and then place a return request and then they process the entire order return and then if I am lucky, I will get my money back. Isn't this harrassment and compelling the customers to keep your sub standard and fake products.

2. I will give you 48 hours to sort it out and my money to be refunded, else I will take you to the consumer forum and make sure I will write about how horrible your company is and how you manipulate customers to buy your cheap sub standard products and then make the return procedure a trauma.

Rakesh Sharma
[protected]

Pickup Attempt Failed: We were not able to pickup the return of your Lenskart order #[protected]. We will re-attempt the pickup again within 48 hours.

I will try to return their product, but they do not call me, and the end of the day they send msg like this. What will I do?

Can you plz send my money back

I purchased my spec on 15th March 2021 and one of the lens has a chip come out. I visited the store on 21st March 2022 and your personnel in the shop told us that the warranty has expired a week back and they need to get approval from their head office.

Next day I received a message informing that the exchange is approved and we need to go to store and exchange. At the store I was informed that the new spec would take about 7 to 8 days and need to handover the present to them

I informed your personnel that I would be in trouble without spec as all the meetings and other works connected will suffer. Besides without spec I will not be able to operate computer.

Therefore I had a chat with your office, but they are insisting that I need to handover the spec. In fact I even told them I shall handover at the same time when the new one is received to you store.

They are not ready. Please help. I have also enclosed chat had with your representative.

Regards

I ordered an spectacles first time using lenskart on 19 march 2022 which should be delivered to me on 24 march 2022 but when I asked there customer care through whatsapp on 22 march 2022, they are forcing me to cancel the order as they won't deliver the spectacles. When I complaint they kept me on hold and then an email came that they are unable to contact me but there was not even one call from them.
order id [protected]
Product...

Hello
I placed my order on 10th March and it should be delivered by 17th March but i didn't got it nor the delivery agent contacted but you guys claiming it been delivered.I have waited for three working days now u guys are not responding. Just a question how a prepaid order is delivered without knowing the person who ordered it as i[censored] guys replying to check my neighbour do the delivery agent passed the order without asking OTP. Can you provide me a proof of the delivery agent who delivered me as your claim that it's been delivered. Take some serious action and investigate or i need to proceed with legal action

I went to my nearby lenskart store and get my eye test done and ordered a specs as per that but I find it difficult to see properly with it.So I went to my local optician and he tested my eyes and found a huge difference in both the power i e., the actual one and the one tested by the lenskart staff on the store. I want compensation for the negligence of the staff during the eye test because I have to face several difficulties due to their...

I visited the Dhanori, Pune store yesterday. I wanted to buy contact lens. I stood there up for 15 minutes yet none of the employee cared to assist. When asked about the contact lens the employee just told me to ask other employee, and when I asked the other employee, he told me to wait for 2 mins and and went home without assisting. It was only around 8 pm . I was not addressed. I had to go all way to viman nagar store to purchase the lens. The least you can do is take care of the clients instead of just ignoring them. I understand that there is a rush but you just can’t ignore the client.

Hi,

I was given online order ([protected]) 6th of March and received one empty box immediate i approced Cust service not connected then i was visited store and submitted courier as it was received store mgr was said will provide resolution within 24 hours after investigation.
Next day I received call from store manager he said will provide your order or credit note I said I don't need of that provide the product but more than week still waiting for that.
Also I am migraine patient that is why my head is paining continue when I visited doctor he said due to not using eyeglass I am suffering from pain around more than 15 days now I have purchased eyeglass from other brand but still no resolution.
Again I approached customer service they said now this case in store you have to visit in store or contact them they will provide you resolution I said I need immediate resolution and I don't have time that is why given online order also my kid is infant but after long hold she said my supervisor will call you within 1 hours now more than 1 hours no call received.
Now it's high time request you to refund my money I don't need any resolution from your side.
I hope will get positive response.

Ear Sir,

I had submitted spectacles for refund in Ram maruti road store, Thane West.
I had returned the product the day after I recieved the spectacles because the size was large for me. Due to which i chosed to return it, they gave option to go in a physical store and return it. I went their and choosed for refund because they did not have another size and ''SUBMITTED THE SPECTACLES IN PROPER CONDITION TO THE STORE''
Till date i have not received refund, so I had called to Store at ram maruti Road, but the employee on the call diconnected the call.
I had submitted spectacles for refund in Ram maruti road store, Thane West.
Order ID - [protected]
Order Date - 11 March
Client Number - [protected]

A order was placed on 22nd Feb: [protected]; The lens package selected was wrong/mismatch with prescription. Over call on 25th/27th Feb, this was corrected by upgrading the lens package, Single to Bifocal at no cost, as per "membership benefits". No confirmation/mail was done to customer. On March 4th to check with ETD, i contacted lenskart over chat and "Reconfirmed" again the lens package upgrade. This was the 2nd confirmation. On March 6th, i receive a call stating the frame ordered is out of stock, please select a different one. Hence i asked for a compensation discussion for the delay & order change caused. I was told within 24-48hrs a call shall be scheduled to discuss the same. I followed-up with lenskart again multiple times and raised multiple tickets for a response. Yet no response till 17th, when i called and asked to escalate it over call. on 17th, the representative mentions that the current order will be cancelled and i need to re-order with a different frame. The compensation for all this delay & problem is that lens upgrade to bifocal, because at the moment the "membership benefits" is not present.
My sincere request to Lenskart team & Mr. Piyush to 'walk the talk' about customer experience and quality.
I open for the right compensation and delivery of my order at the earliest.

Order ID: [protected]
I placed an order on 1st Feb on lenskart and I received a damaged product so I decided to return it, first of all the return process was extremely slow and it took almost 10 days just get the pickup done, and then I decided to personally go and drop the second pair of glasses at the store personally and since then I have been waiting for my refund, I returned it on 21 Feb and they told me that I will get the refund within a week. On 22nd Feb I get a confirmation saying that refund was completed and no money was transferred to my account, since then it has been a month, every week I go and ask them for a refund and they tell me to wait another week. This has been the most terrible customer support I have ever seen. It's like I'm pleading them for the money that they owe me, every time I raise a ticket I get the same answer, "sir it has been initiated on our end", or "someone from our team will get back to you", this has been a very frustrating experience, they even asked me to provide my bank statements which is something an e-commerce website is not supposed to, I went ahead and provided that and then also I get the same response. They don't care about the customers, this behavior is just terrible and unacceptable.

Order ID: [protected]
I placed an order on 1st Feb on lenskart and I received a damaged product so I decided to return it, first of all the return process was extremely slow and it took almost 10 days just get the pickup done, and then I decided to personally go and drop the second pair of glasses at the store personally and since then I have been waiting for my refund, I returned it on 21 Feb and they told me that I will get the refund within a week. On 22nd Feb I get a confirmation saying that refund was completed and no money was transferred to my account, since then it has been a month, every week I go and ask them for a refund and they tell me to wait another week. This has been the most terrible customer support I have ever seen. It's like I'm pleading them for the money that they owe me, every time I raise a ticket I get the same answer, "sir it has been initiated on our end", or "someone from our team will get back to you", this has been a very frustrating experience, they even asked me to provide my bank statements which is something an e-commerce website is not supposed to, I went ahead and provided that and then also I get the same response. They don't care about the customers, this behavior is just terrible and unacceptable.

I placed an order with order no: [protected] and out of the 2 spectacles, one of them didn't fit and I want to return it and place another one instead of it. The spectacle that I want to return is Blue Red Full Rim Vincent Chase with a Bifocal lens. Can you kindly help me in this regard? Thanks.

The screws for this particular eyeglasses are not available at the stores.

A few days ago I lost a screw from my specs Went to the nearest store in Chembur for the repair and after searching for nearly half an hour the guy at the store told they don't have such screws available with them since they haven't been supplied by the company it self.
Good thing the guy at the store managed to fix it with the on-display specs of the same kind, but please either make such spares available or stop manufacturing these kinds of specs.

Sick service I am still awaiting my refund for the glasses which was returned on 27th February 22

Lenskart store is far from my place. Status of the product was showing as delivered. Once i reach the store, handed over only one product and declined to handover another product. Asked to come again. Am disappointed with their services.

Recently I made an order for my frame & lenses and asked them to deliver them at my home which accepted and ensured it will happen . Now after receiving the order at their outlet they are forcing me to come and collect my order. This is the services they are offering me .which is beach off commentment .

Even after calling to outlet they took it very lightly . After my push to them they said will deliver but. Till now no order has been delivered nor any update has been given.

At the time of booking glass thickness was specifically discussed with the manager at store multiple times because it was an important matter for me, and the store manager assured me that the glass thickness would not be thicker than the one i was currently using. After being satisfied with his commitment i placed the order, but on receiving my glasses the thickness of glass was merely double the size which i was currently using. It was very disatisfying and it makes feel very disheartened. Very poor service from the end of lenskart team sakchi Jamshedpur team.

I purchased a pair of glasses in the month of Sep with Bi polar glasses. Once the product was delivered, it had major issues with the power of the glasses. The matter was discussed with the Field staff. As wearing the glasses was resulting in nausea and dizziness, thus making unusable/ unwaerable. The Filed rep assured us that it will be resolved i[censored]sed constantly and incase the problem is not solved he advised us to buy insurance so that he can replace the glasses after three months. rather he forced us to take insurance by offering discounts over and above the market discounts. As advised by the Optho we contacted him in the month of Jan 22, to our surprise he simply reverted back that he has left the Company.. We came to know that the Optho was operating and hired by Lensekart without any valid qualifications. This further justify the wrong assessment by the Optho in ascertaining the glasses power. However, we brought out th eissue with Lensekart customer care and promptly our case was reassigned to new Field Optho.. Now this new Optho kept us in waiting for two days on the appointment hours, but never turned up for the visit .. Third day the Coustomer care rep informs us that the Optho detailed to us was not fit/trained/ competent to take to the complaints and new Optho will be detailed .. Voila once again the same Optho calls up and informs us that he will be coming to resolve the issue so better be available at 1730 at home ..At this We asked him reasons for not keeping the previous appointments for which he replies that he had no experience/understanding towards complaint resolutions of old glasses and work only on new glasses. It appears that he was re-briefed to grease me, for some new scheme product this time.. so we asked him for his qualification etc.. Thereafter there was a Big silenec from Lensekart Customer care, their local associates and Optho.. Thanks ; ( PS if i am using the glasses upside down it actually serve the purpose)