Life Insurance Corporation of India [LIC] Complaints & Reviews

LIC Foreclosed Policy[protected] Refund amount delay

I foreclosed the policy numbered[protected] in the month of FEB 2012.

After the request LIC has sent the cheque to the old address where currently i am not residing.

So i made a fresh request with my current office address as my delivery point, for the cheque.

LIC has taken this request in a warm way and resent the cheque to the mentioned address through SPEED Post.

The speed post delivery person instead of delivering to my company he delivered to a different company in the same block.

This created all the mess, after few weeks wait i went to the post office and asked about my cheque.

The person was saying it was delivered to the other company go and collect. I went there and searched for the cheque, it was not there.

I informed the same to LIC and i asked for an option to transfer the amount through NEFT.

LIC accepted it and took all the necessary documents from side for NEFT transfer. At the last point when my cheque was about to stale.

They were asking me an indeminity bond, to resend the cheque before the stale date saying NEFT option is not implemented at thier branch.

If i missed the cheque then asking a indeminity bond from me is reasonable.

Atlast my cheque is stale on last 17th May 2012 and they are saying they will resend the cheque, no transfer through NEFT.


So in summary i have three points to consider and correct.

1. SPEED POST irresponsible delivery nature.
2. LIC promises and procedure for NEFT.
3. As a customer still now i do not know at what time i get my money back.

This all happened with the GOBI branch and Coimbatore Customer Section people.

Dear Sir,

I had an insurance Policy with LIC of India Ltd. viz, Money Back Policy with Profits” vide policy No.[protected]. The duration of the policy plan 20 Years and Sum Assured was 25,000/-. I took the policy during 1994 onwards. Due to personal reasons, I had surrendered Policy to the Branch (Tambaram, Shanmugam Road) on 7/04/2012. I have received the amount of Rs.23,722 /- vide Cheque No. 784566/23.4.12. In this connection, I have remitted the entire premium amount till closure of the policy i.e 18 years.

I had shocked to receiving the amount which is lesser than sum assured amount though I had remitted to LIC the premium amount of Rs.29,520 (per annum premium was 1640 * 18 years = 29,520). But I have received the pre-matured amount wasRs.23,722 /- only.


In this regard, I have asked the Branch Manager to send the claim break up details to me through mail. The branch E-mail id has been mentioned in LIC Website viz., [protected]@licindia.com; The Branch Manager Name is Mr.Guruswamy, Chief Manager. There is no response either from the Branch Manager or concerned Claim Officer (Branch. I have also tried to contact over phone, but no one took the phone. Due to the above, I had several stress on the said reasons as the LIC which is undertaking of Government of India who is serving the investor for the sake of the growth. Without payment break up details, they are sending the payment to the Policy Holder who is the investor of the LIC. Kindly note the same.

In the event of the above, I would like to have claim break up details with the amount of Rs.50,000/- as a Penalty to LIC of India Ltd. for behaving their customers as it will not happen to any customers.

I humbly request you to kindly take forward in this regard.

Regards

S Muralidharan
No.2 Madhva Nivas
Ranganathan Cross Street.,
Chromepet
Chennai - 600 044

Mob:[protected]

DEAR SIR,
WITH DUE RESPECT I WANT TO DRAW YOUR KIND ATTANTION REGARDING DEATH CLAIM THAT MY YOUNGER BROTHER LATE AMARJEET SINGH IS IN NO MORE ON DATED 12 SEP 2011 AT KANPUR AT 12.30 P.M. BY HEART ATTACK. AND I INFORM YOU TO OUR DEVELOPMENT OFFICER Mr. V.N.SINGH (CBO-7) KANPUR AT SAME TIME BY PHONE AND HIS DAH SANSKAR WILL BE DONE AT HIS BIRTH PALCE ON DATED 13/03/2011 AT 3.00 A.M. AND ALL
SANSKAR WILL HELD AT HIS BIRTH PLACE CHITBARAGAON, DISTT.BALLIA(U.P) ON DATED 24 SEP 2011.
SIR, HIS THREE LIC POLICY[protected],[protected],[protected] WAS IN FORCE AT THIS TIME IN YOUR KIDWAI NAGAR (CBO-7) BRANCH,KANPUR.
SIR ALL CLAIM PAPER WILL BE SUBMITT ON DATED 15 OCT 2011 AT KIDWAI NAGAR BRANCH BY HIS MOTHER (SMT.ASHA SINGH-NOMINEE) AND ALREADY INVESTIGATION WILL BE DONE BY YOUR OFFICER ON DATED 22 MARCH 2012,BUT TILL DATED NO CLAIM RECEIVED.
SIR REQUEST YOU THAT PLEASE INFORM ME ABOUT MY YOUNGER BROTHER’S DEATH CLAIM THAT HOW MANY TIME WILL SPEND AND WHAT IS REASON FOR LATE.
SIR I INFORM YOU THAT FOLLOWING OTHER CLAIM OF OTHER BANK/BRANCH WILL ALREADY FULL FILL IN TIME
.1. POST OFFICE RECURRING—WITHIN 3 MONTH (DEC 2011)- IN A/C OF AJIT PRATAP SINGH-NOMINEE-BROTHER
2.SAHARA BANK RECURRING—WITHIN 4 MONTH (JAN 2012)-IN A/C OF AJIT PRATAP SINGH-NOMINEE-BROTHER
3.ICICI PRUDENCIAL LIFE INSURANCE-WITHIN 18 DAYS - CLAIM PAPER SUBMITT ON 29 MARCH 2012 AND CLAIM WILL BE DONE IN A/C OF SHRI TRILOKI NATH SINGH-NOMINEE-FATHER ON DATED 16/4/2012
AN NECESSARY ACTION IS AWAITED.
THANKING YOU FOR BEST CO-OPERATION
YOUR’S
AJIT PRATAP SINGH
(POLICY HOLDER’S ELDER BROTHER)
DATED 16/5/2012 FOR-SMT.ASHA SINGH(POLICY HOLDER’S NOMINEE)
MO. [protected] , [protected]
email [protected]@yahoo.com

SIR
I HAVE LICE JEEVAN SARAL POLICY BY MISTAKE I SURRENDERED MY POLICY BUT I AM VERY MUCH INTERESTED TO REINSTAETD MY POLICY MY POLICY NO.[protected] TERM 165-35 DOC 04/02/2009 AND PREMIUM 3062 QUARTLY BRANCH CBO-4 RAJKOT LIC JEEVAN PRAKASH BUILDING MAHILA COLLEAGE RAJKOT. I HAVE ALSO POLICY DETAILS BELOW
CURRENT POLICY
[protected] PRE.3062 QTY
[protected] PRE.1531 QTY
[protected]PRE.1283 HLY
SO PLEASE GUIDE ME HOW TO REINSTATED MY POLICY
I PROVIED ALL REQUIREMENT LIC WANT

PLEASE SEND ME REPLY EARLY AS POSSIBLE

my SHAILESH NATUBHAI CHAUHAN
I AM A BUSINESS MEN

MY MOBILE NO. IS [protected]
MY EMAIL ID IS [protected]@hotmail.com

i an licindia agent my agent' portal is not update, agency code 0075328N Branch Sarnath Varanasi
thanikin u

respected sir ,

My name is YENDURI MAHIDHAR BABU, I have a policy in our lic. My policy no is:[protected],I want to change my address,so please change my address.

My old address is ;- YENDURI MAHIDHAR BABU
SRI SAI MEDICALS & GEN STORES
1-69-5,KUKATPALLY VILLAGE,NEAR BJP OFFICE,HYDERABAD,R.R.DISRTICT
PIN-500072


MY NEW ADDRESS ;- YENDURI MAHODHAR BABU
SRI SAI MILK & GEN STORES
1-69-5,KUKATPALLY VILLAGE,NEAR B.J.P.OFFICE,HYDERABAD,R.R DISTRICT
PIN-500072

I have not received my annuity cheques for last 3 years. Actually I was at Gurgaon and shifted to Nilokheri in 2010. My postal address has been changed and new address is already sent to LIC office. But no response from LIC side. Kindly send all my due amount at my permanent address :

Anu Mittal C/O Sumer Chand
Plot No 3, Near Bawa Nursing Home
Hospital area, Nilokheri,
Distt Karnal - 132117
Mb. [protected]
[protected]@yahoo.co.in

Respected Sir/Madam,

This is to bring to your notice that we have applied for a NRI housing loan transfer in LIC Housing Finance LTD, Sec 31, Gurgaon in Nov,2011.
We submitted all the demanded documents.We were charged a processing fee as per LIC rules as well. After submission and depositing the fee, LIC authorised person did all necessary verification and other formalities. Now, after all such formalities I was not apprised of my application status and was kept in complete dark. After struggling for couple of months, I could manage to get a mail from their end saying that LIC cannot process my application further because of sudden policy change. I was never informed/apprised of such policy change interim all this process. Though, I tried to communicate them since the commencement of the process to till date but all my efforts turned futile. For your reference, I have attached a jpg file which contains screenshot of mail exchange between us. Now, when I am asking them to get my money back which I spent as processing fee, the company does not heed my calls and ignore me every time I call them. As per them, the company has stopped funding loan transfer to NRI customers. Now, I am not able to understand how can I be charged a processing fee for a loan which can not be processed.

I am quite frustrated dealing with the company and have already spent significant amount of time, effort and lost peace of mind. I sincerely seek your help in this regard to get me justice. Many thanks in advance.

Regards
Raju Jain
M: [protected]
email: [protected]@gmail.com
Address: H.No 286, Sec 31, Faridabad, Haryana

I am Madhu Jha and my policy no[protected] matured on 28.3.12.and maturity claim was done on 21.4.2012 . I had been called by Mrs. jain from lic office 11-d to come and verify my signature to which I responded and it was DULY verified by her on 27.04.12. Till date I have not received my maturity cheque . Kindly look into the matter & respond.
thanking you in anticipation.
madhu jha
RT 602, SHIPRA SUN CITY, INDIRAPURAM
GHAZIABAD-201014

15.5.12
TODAY I WENT TO CHECK THE STATUS OF MY ARTICLE, I CAME TO KNOW THAT THE CHEQUE HAD BEEN SIGNED ON 28.4.12 & DESPATCHED ON 4.5.12 & WAS ADVISED TO CHECK FROM MY POST OFFICE SHIPRA SUNCITY, INDIRAPURAM.GZD201014.

TO MY SURPRISE IT COULD NOT BE FOUND THERE & THROUGH TRACKER THEY DETECTED THAT IT HAD BEEN SENT TO LAXMI NAGAR HO AND FROM THERE TO NEW DELHI AGAIN ON 11.5.12.

NOW DO YOU SUGGEST ME TO AGAIN TRAVEL 12 KM. TO TRACK DOWN THE ARTICLE? KINDLY DO THE NEEDFUL AND OBLIGE.
MADHU JHA
RT, 602 ROYAL TOWER,
SHIPRA SUNCITY, INDIRAPURAM
GHAZIABAD 201014

SUB.: Delay in getting Death claim of my mother Late Mrs. Satinder Kanwar

P.no. [protected]Not cleared),[protected]Not Cleared),[protected]this has though been cleared)

This is to bring to your kind notice that my mother Late Mrs. Satinder Kanwar, who passed away due to heart attack on 15-May-2011, had taken few LIC policies, As a nominee and daughter of the deceased, I duly applied for death claim . as per procedure. But I am extremely disappointed to state that even after following the due procedure and fulfilling all the conditions, I have been made to struggle very hard to get the death claim. I intimate LIC for the sudden demise of my mother in july 2011 but the claim is still pending. It has been quite a painful and annoying experience, to say the least, of dealing with your esteemed Company.

I am unable to understand why so much delay is taking place when all the proper procedure has been followed. Your company which claims to be India’s best company and fastest in processing the claims.
Though I have provided all the documents from time to time, as asked for, and for which, I had to take leave from office and some time I had to bow before others to get those paper, still no light appears to be there at the end of the tunnel. Now, I am totally exhausted in keep listening the words that it is in process from the Company like you.

I have already waited for so long that ,now suggestions keep pouring for going to consumer court and to media for redressal of grievance. Why should I keep begging for my own money. I never expected this kind of harassment from LIC and would think twice to take another policy from your esteemed company.

You are kindly requested to intervene in the matter at the earliest. I shall be highly grateful if you could get the matter expedited to avoid any further harassment. Kindly strict to your words for providing better services to the policy holder.

I am providing the policy numbers. Hoping for early process in the matter.

Policy Numbers :
A. [protected] Not cleared)
B. [protected]Not Cleared)
C. [protected]— (this has though been cleared)

Preety Kaur
(D/o of deceased Mrs Satinder Kanwer)
Mobile No:
[protected] (Preety Kaur - Nominee)
[protected] (Jagatjit Singh- Nominee’s husband)

Respected Sir,

My policy no.[protected] was withdraw on[protected] but withdraw amount Rs. 8627 is not transfer in my SBI account and not received any cheque of this amount.
So, Plz find the causes and send or transfer my withdraw amount as soon as possible...


With regards

Shankar Lal S/o Sh. Nena Ram
Khudala - Falna 306116
Dist- Pali (Rajasthan)
[protected]

Sir,
This is Sajjan Kumar Gupta, a Holder of the Policy named Money Back with no.[protected]. for the issue of nonpayment of money back policy
the details of policy are
Name-Money Back
Holder-Sajjan Kumar Gupta
No[protected]
Policy Taken in JhunJhunu Branch Rajasthan But transferred in Boisar Branch Maharashtra in Year 2005
Dispute-I haven’t received The Survival benefit Claim payment for the year 2000 and 2005.

I have been applying for the same since 2010 (all the letters till date is preserved with me) and now after two years still I am empty handed which has forced me to realize that LIC’s Such scheme are just to make fool of the Consumers and running a fraudulent business. The Survival Claim benefit is just for the name sake and when contacted for the first time in LIC they just tried to keep on shuffling the issue in both the branches. When contacted them they provided me with two cheque Nos but Sir if these cheques have been deposited then why can they provide me with details of it. And why these cheques don’t appear in my Account Passbook.?????
The details of the cheque given by them are

Cheque 582483 dated 28/5/2005
Cheque 967184 dated 28/5/2000

Last letter from their side said that they shall furnish me the details in May 2011 But then its May 2012 and still no details have been furnished.Now sir eiher i want the proof stating that the chqeues have been deposited in my account only. or else fresh cheques with interest.

Dear Sir/Madam,

Myself, Mahesh Patel, had purchsed LIC policy no.[protected] on 21/04/1987 which is matured on 21/04/2012.

Accordingly, I had submitted all the original Policy documents through Registerd post on 04/04/2012 to LIC of India, Boisar Branch (Branch Code: 92J) on following address :

The Sr. Branch Manager
LIC of India
Boisar West for Office, Sweet Dream Apartment,
Above Modi Footwear Near Station, Boisar(W) Thane.


Through Mr. Sachin C. Deshmukh, Member chairman's club for agents, Chief life Advisor, Agent Code : 13763957 from Shirur.

Till date I didn't got any receipt or information about my maturity claim payment credit in the given account from LIC. Even I tried several times to followup on the no.[protected], but still didn't got any response from there and nobody is giving proper answers regarding that. After some time, they use to keep phone on hold and then no answer from the other side. No body is ready to talk and failed to get proper assistance and response to resolve the issue.

Please advise me on the same.

Thanks,
Mr. Mahesh Patel
+91-[protected] / [protected]
[protected]@gmail.com

I am working as a empowerd l i c premium collection centre in Distt. Saharanpur (UP). i am not receving my merchant fees since 25.09.2011
while voucher no.alloted but not paid to me. Details given below

VOUCHER NO. DATE. AMOUNT STATUS
191880 25/09/2011 102.00 ACK
191883 25/10/2011 198.00 ACK
191886 25/11/2011 156.00 ACK
191889 25/12/2011 162.00 ACK
191892 25/01/2012 276.00 ACK
191895 25/02/2012 252.00 ACK
191899 25/03/2012 192.00 ACK

My name is HIRDESH DURGA S/O Lt smt, CHANDER PRABHA

Address 1/9164 Gali no.4 west rohtash nagar Shahdara , DELHI -110032
My mother were having 3 polcies no.[protected] +[protected] +[protected] from LIC ,
AS in Legal heir i have submitted all the Death Claim Papers documents in LIC 112 Branch on 17/02/2012 and today is 09/05/2012 ,
But till now no action has taken for that , Inspite of so many visits in branch 112 nobody has taken any action , Saff is just saying we dont have staff so thats's why we havn't process your claim till now,


Please tell me IS IT MY FAULT THAT LIC is having short fall in staff member,

For this time My Mother has taken policies from your company but inspite of getting benefits out of it i am facing many difficulties in my life.

Please let me know what is the latest report on this


Thanks & Regards

Hirdesh Durga
Mob. [protected]

DEAR SIR,
THE BASIC CLAIM UNDER THE ABOVE POLICIES HAVE BEEN ADMITTED BY DIV. OFFICE Kaithal on 03.09.2011.But Till Date lic not responde this policy claim .i have submit all Document.

THANKING YOU.
Sahab Singh
Mob.No.[protected]

From: NS Saini [mailto:ns.[protected]@heroeco.com]
Sent: Wednesday, February 08, 2012 5:07 PM
To: '[protected]@licindia.com'
Cc: 'NARINDER SINGH'
Subject: AUDITING OF PENSION ACCOUNT ANNUITY NO.32701

Dear Sh. Niraj Agarwal,
Regional Manager (CRM),
New Delhi.
Dear Sir,
On January 31, 2002, I took volunteer retirement from M/s. JCT Limited, Village Chohal, Hoshiarpur (Punjab).
I got the pension on regular basis from February 2002 to October 2009 @ Rs.1942.00 per month and again from March 2011 onwards till date. In between, I did not received my pension for the period from November 2009 to February 2011.
It is requested that my account may be audited and the pension amount due to me be directly credited to my below mentioned account.
I am also enclosing the scanned copy of my request for electronically transfer of the pension amount sent to LIC Delhi on 15.02.2011 (Scanned copy attached).

Name – NARINDER SINGH,
Bank – HDFC, SUTEHRI ROAD, HOSHIARPUR (PUNJAB)
SB. A/C No. – [protected],
IFSC Code – HDFC0001362
Annuity No. – 32701

Residential address :-
672, Parveen Niwas,
New Model Town,
Hoshiarpur – 146001
Punjab.

I am sending you the hard & signed copy this mail to you by registered post also.
Thanks & regards,


Narinder Singh,
672, Parveen Niwas,
New Model Town,
Hoshiarpur-146001
Mobile No. [protected]
Personal Mail ID – [protected]@yahoo.co.in

I have received one call from Insurance customer complaint. They asked some question such as whether you was giving any benefit of commission on yearly and whether you are getting bonus by company, where your insurance cum investment policy mentioned with ID no of borrower. They said that if your insurance policy is mentioned with ID no of borrower, then the yearly commission and bonus is automatically gone into borrower account. If we want to convert exciting policy into Borrower ID to self ID no then we have to invest single premium of Rs. 30000 in DLF self policy and after 45 days Rs. 32300 is provided back to us and we will get unique ID no . The previous policy ID are converted from Borrower ID to self ID.After getting this ID no, all the new policy are covered under this ID.
Kindly confirm whether the above facts is true or not.
The contact person is Himashu and Mukesh and contact address is 3th floor, Somdatt Tower, sector 18, Nodia, phone no[protected],[protected]

Ref. LICHFL/JAMSHEDPUR/Auction Dt.29/03/2011 Regarding bidder of auction vide auction notice dt. 29.03.2011 Sales Notice under SARFAESI Act 2002 was published on 26.02.2011 for submission of bid for auction of M.L.No. 32018440 of Sanjay Ghoshal , Flat No. 3/1, 1st floor, Gopala Block, Shri Krishna Udhyan , Jawahar Nagar, Mango, Jamshedpur.

We have paid to LICHFL Jamshedpur Area office of Rs.11,00,511/-(Rupees Eleven Lakhs Five hundred and Eleven only ) Rs.110000/- SBI cheque No.275648 dt.29.03.2011 plus Rs.990511/- SBI cheque No.693239 dt.31.03.2011 against above mention auction as highest bidder .
Now this has been more than 1 year 2 months till date, during this period I have followed up many times through mail and verbal communications to you, Regional office and Head Office, but I haven’t got any satisfactory action or any commitment from your end. I feel sorry to say that I am feeling cheated. Please do understand my problem and situation. More over I am a heart patient.

I had called this LIC Branch in Paramakudi regarding one of my Father's policies as he has passed away recently. The response from them is highly irresponsible and frustrating. The people who attended the call did not even listen to my query and asked me to come to the branch directly. I live in Bangalore and simply cannot visit the branch just like that. I wanted to know the procedure and the documents required for the claim purposes and the customer care responded well and asked me to contact the branch. The branch officials who attended the calls were so arrogant that they do not even listen to the queries. If this is the way they treat the family of a 20 year old customer, then imagine the plight of a new customer.

I have become so frustrated with this branch and recommend people not to deal with this stupid organization for any of their insurance related issues. Stay away from LIC.