Life Insurance Corporation of India [LIC] Complaints & Reviews

Please refer to my policy No[protected].
Monthly deductions from my salary of N.G. Acharya & D. K Marathe have not been started in spite of my several oral reminders by personally visiting the LIC of India Chembur Branch office.

Please help.

With regards Manmohan Sharma

From
K.Balaji Sukumar
20/71
Akula Street
Kadapa
516001
Cell [protected]

Respected sir,
My name is K.Balaji Sukumar, Resident of Kadapa. I had taken loan on A/C no[protected] at LICHF ltd at Kurnool in the year 2005-06 around. I am paying the EMI through local Bank at Kadapa i.e Corporation Bank promptly. But I am not getting the receipt, latter I came to know that when I pay through bank I cannot get the receipt. Because of this I could not able to know the balance amount and the particulars of EMI and others. In the month of March 09 I enquired about the balance amount but the person a lady voice could not give certain response and kept the receiver. Again I called to the same number and talked to the Manager about the Balance amount to pay and about the EMI amount, The Manager took my Personal Cell No and said that I will send u the detailed Statement and u can find out the balance and other details.

But he couldnaot able to send the same. I go on paying the EMI as I like i.e Rs 1500/- instead Rs 1371 as company fixed earlier. From Sept 08 I paid 2200/- and latter I continued to pay Rs 1500 as EMI thinking that the lone amount will be decreased a little bit.
On 17-1-09 I got a letter stating that there is a reduction in the interest and EMI bu t I do not know how much it is. I called the local office about the EMI particulars, same as they promised to send but they couldn’t. In the month of April 09 I paid only 1400/- Dt 15-04-09 as DD wontedly because the company will send at least memo for payment. Latter a memo came to my address stating that your EMI is 1550/- but u paid Rs 1400/- and with interest you have to pay the balance amount. Then I called the branch manager of Kurnool about the letter which I got from LIC hyd branch i.e Ref LA 451753Dt 17-1-09 stating that The EMI was reduced but now you send letter stating the EMI has been Increased. But manager informed me that he will find out and send the details very soon. As usually I did not get any thing. Latter in the month of in the month of Jun 09 I paid Rs 1600/-on 17-06-9 but I got a letter on 19-06-09 satiating that “ Broken per Int. EMI is Rs 1555/-- Interest Rs 14/- Recovery Charges RS 150/- Total RS 1719-60P Less Suspense ( DR)Rs 1411-30 Net Payable is Rs 308.30P. I think that there is some thing happening and I want to meet personally to Kurnool office. In third week of JUN 09 a phone call for Kurnool office stating that u have due to pay, I replied that the manager promised me to send the details of EMI to pay and other particulars and I am waiting for the same. On replay the madam responded “ Sir it is not possible to send through post and you better to come to office and clarify the came in our Kurnool office. On that I visited the office on 9-7-09 and met Sri Koser Begam at LIC kurnool office at around 11.45 AM as the manager is not in seat.
I asked her about my loan and how much I have to pay, She replied that the EMI reduced form this month. I showed the letter which I got form LIC hyd branch i.e Ref LA 451753Dt 17-1-09 and asked her medium I got this letter stating that the EMI has been reduced earlier only but you are stating now it is reduced and showed the letter. She read it and said that seriously what you read in that- letter stating that the loan has been increased, I convinced that the letter states that the EMI is reduced pleased find out and give me the statement and let me the balance EMI please. She gave the statement and said that see the interest has been increased in the month Sept 09 as 1550/-. I was amazed and asked her Madam I don’t know about this why cant u send me the particulars of EMI. She said recklessly we informed you through sending letter if you did not get it that is not out mistake. But actually they did not send me any letter. She extended the following question the same I am submitting for kind perusal;
If you did not get letter why u paied the excess amount than your old EMI i.e 1371/-
I replied that I got a little bit of savings in my budget and I paid extra amount thinking that the loan amount will deduce.

She said angrily don’t tell lies you got letter and u wontedly paid the extra amount. Then a said If I know the same why cant I pay Rs 1550/- instead Rs 1500/- she recklessly told me that we have nearly thousands of accounts and I am taking print outs and sending for dispatch section to dispatch don’t ask me and who asked to come to this office. The I asked the madam the following questions
Madam don’t get angry I came to know about EMI and balance of my loan,
How can I know that If the EMI increased or decreased can’t you send a letter to me. If the account became defaults then only you are sending me letter. If I know correctly the EMI amount I may pay easily and I wont became a defaulter and I may not pay the challan as late fee.
For all above questions Respected Kauser Begam Replied as follows
We are sending all letters there is no fault form us If you want you can go to court are any thing u can do. Don’t disturb me and I am not the dispatch clerk you can ask dispatch Clark named Mr Sudhaker who went to bank and will come in few minuets.
I waited for sri Sudaker, He came after half an hour after talking with him first he is not a dispatch cleak, and he said the LIC kurnool brance only send letters if the loan holder became a defaulter other wise they did not.

Respected sir How can I know that about the floating intrest rates and how can I know the EMI I had to pay. My excess payments are crediting as loan adjustments, If I pay l;ess amount the lic is paying late charges and challans. On 7-6-09 I gt a letter that u are defalter your net payable is 1855/- with add interest charges Rs 30-70P.
In that letter also there is no EMI to be paid form next month. How it is possible to pay.
And I think the way Respected Kousar Begam treated me in the office of Kurnal is not appreciated.
Please take necessary action to do justice ant do not make me as a deflator.
Thanking you sir
Yours faithfully,

K.Balaji Sukumar

I had applied for Housing Loan in LIC in April 09, my disbursal happened in 2 tranches. After my loan was sanctioned, it took LIC 10 days to deliver me my sanction letter and that too unsigned sanction letter. When i told Sales executive about it, they said before disbursal they wouyld get me a signed original sanction letter, which is not happened yet. At the time of loan application - i was told processing fees is 0.5% but from me they took more than that and also addional 2500/- for franking in cash, i disputed but they had already taken 1130/- from me fees for sanction application before sanction, and they said its non-refundable hence i kept quite and kept on keeping my cool and patience. When i was done with my agreement & registration - i again contacted them in may for disbursal - every day sales executive kept on telling me she will come and collect my documents - it took more than 15 days for her to come and collect documents from me. Whenever i called her for status of my loan - she & her Boss asked for a new document, but they never called me. From Apr - Jul 09 i kept chasing them - they never bothered - my seller had a loan from Bassein Catholic Bank - after my first tranche payment towards home loan closure of my seller to Bassein Catholic Bank - more than 15-20 days LIC people took to collect documents from them - Bassein Catholic Bank had given letter to us addressing LIC to collect documents from them. I always courierd my documents to Anne & Karuna so that they don't have to personally come and aste their time but they made me chase them every day - my seller was in financial crunch and had his daughters wedding for which he needed this loan but he got 2nd tranch payment PO on last saturday i.e 4th jul 09 and that also he was called by Sales executive at bhayandar railway station as she lived there, my seller is in need and hence he didn't mind to go and collect PO as he was very much fed up with the procedures LIC had. After every documents submission a new document requirement they had - they never gave me any list of documents they needed from me at one go worst part was i had to call them to know the status and i got a new shock with a new documents requirement or wrong discrepencies. I am really fed up with the way LIC has handled my case. I myself is working for SCB in homeloans dept but never thought my loan will be handled like this by LIC.When the executive had come to get my signatures on my loan agreement - she insisted me and my co-owners of the property to be at home and we wanted our loan to processed faster we remained home for her, but she ddin;t turn up - 2 times this happened finally she came and got our signatures on loan agreement and left leaving a commitment with us that she will come and give me copies of my loan agreement, all property documents xerox, signed sanction letter, receipt of rs.2500/- for franking for which she had collected cash, loan amortization chart, emi structure, etc. I always sent her letters stating documents copy requiring - but which is not done yet. Now, my loan is disbursed for 8 lacs @ 8.75% but i dont know what will be the emi getting deducted from my ac, they have taken ecs facility from me. I have taken 8 lacs loan and i was given 13 lacs loan schedule - emi structure being in the same field i know how much approx emi will go but LIC has some different calculation. I am thorougly disappointed with LIC - they have wasted so many days of mine, harassed us, this has bothered even my seller when he needed money he didn't get it, the whole idea to sell his property was to have a good wedding of his daughter, ultimately he got his money after 1 month of his daughters wedding. Thw worst thing is after several calls, reminders and chasing i haven't still got any call, loan schedules, signed sanction letter, ended up paying more than 9K fees including franking charges etc and getting a pathetice services from LIC. They seems to be least interested in delighting their customers - they have done this with my loan application - when i was fed up with Karuna i called her Boss Anne for fast resolution - she is more lacadised than Karuna, because i told her i want my disbursal done fast and urgently she didn't contact me and contacted my seller and handed over PO to them we were not even aware of this untile next day my seller called and told me that he received PO post 8 on bhayandar platform by Karuna. Whever i called them - she awlays said you know aasha, you are in the same field - we have to take care of big loans and big people we have to personally handle them and take intensive care of them . My question is just because my loan is small - we would be treated like this. I told them this is not acceptable and hence i don't have any documents which may prove i have a loan from LIC - as i even don't know when my HL emi will hit my account. I don;t know i will be answered by LIC on my loan. I expect them to be responsible enough if they want to do business and delight their customers in future if they want to continue, if this is the way they will treat consumers they will not get any business thoruhgt references from a simple and salaired people like me, they have ruined thei image what me and my family had for LIC.

>>>>>>>>>>>>>>>BEWARE FROM LIC AGENTS FRAUD<<<<<<<<<<<<<<<<<

Hello,
My LIC POLICY NO.[protected] has done by LIC Agent Rahul Srivatav (agent code:[protected] without my knowledge AND WITHOUT MY PERMISSION.
My mother policy No. [protected] has been completed last year this agent meet me and tell that he will done all paper work I have trusted him and submit the
papers after signing by my mother as tell by him
he also take my sign as witness(as told by him but used this sign to make a policy[protected]
he deducted amount 12701Rs. 1st premium amount from my mothers mature policy [protected] which completed last year.
I HAVE FACE ONE OF THE WORST LIFE EXPERIENCE from LIC Agent
I am not going to depositing single Rupee in this policy
Because I cannot TRUST on such company whose agents are doing such FRAUD
IF you wan't to maintain Goodname of your company then such things should not happen
because one such customer tell lot more other persons and also
tell his experience on Internet and on newspaper website and on blogs websites
which is very bad for your Company Reputation .

I have also meet the branch manager at that time for policy cancellation
but he did nothing .



RAVI SHANKAR SAXENA
PH NO. [protected]

DEAR SIR/MAM,
AMOUNT DEDUCTED FROM ACCOUNT BUT RECEIPT NOT GENRATED TILL NOW.DETAILS OF HDFC BANK ACCOUNT IS AS FOLLOWS:-

Savings Account No.: [protected], JALNA, MAHARASHTRA --

Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance
10 Jul 2009 MHDF[protected]-LIC OF INDIA[protected] Jul 2009 1225.00 33098.92
10 Jul 2009 MHDF[protected]-LIC OF INDIA[protected] Jul 2009 1531.00 34323.92

REGARDS,
GANESH BHOSALE
[protected].
E-MAIL:[protected]@yahoo.com

I applied for floating rate home loan of 26 lakhs in LICHFL on 14th June, 09. I was asked to pay processing fee of .5% loan amount out of which I was asked to pay Rs 6113 + service tax of 10.36% initially. Then within 10days, my loan got sanctioned. But before disbursement, LIC launched fix o float 8.9% 3 years scheme, so we decided to switch to fixed rate scheme and now LICHFL is asking us to fill a new application and pay the same amount again.

We insisted that the loan has not yet been disbursed so why we need to pay the fee. But LICHFL is not hearing to us.

I am frustrated about this. LICHFL should consider the customer sentiments too.

Could you please suggest on this.

I have applied for the loan before 4 months and still have not received the check. They gave us the sanction letter but are taking too much time to give the check. They have also taken the processing fees and now they are informing us that the ageement is wrong. This is causing a lot of frustration, already 4 months has been wasted now I again applying to another bank is just useless.

I applied for home loan in 2008. My loan was neither sactioned nor rejected.Inspite of repeated reminders the company has not refunded the processing cheque for Rs.5618/-.Request you to help in getting this amount.

Dear Sir/Madam


It’s almost one and half years and almost more than one year from your reply, still there is no response from your end. What is cause of your long silence? Somehow it’s my feeling that it’s an organised crime chain of corrupted LIC employees and Vigilance cell is just viewer.


Common people those who are investing their heard earn money in LIC for security, for some highly corrupted employees LIC is losing faith to common people like me and complaint to vigilance cell is also only for show business because neither LIC has taken any action against those corrupted employee nor I got my money back till now. More over there is no correspondence from a company like LIC till now.


Now only option left for me is consumer forum as well as central vigilance.


I’m waiting for your valuable advice ASAP.


Sumit Ghosh
Software Consultant
+91 [protected], +91 [protected]

On 3 Jul 2008 06:38:39 -0000 "Sumit Ghosh" wrote
Dear SirIt's already passed three months till now I did not received any fruitful response from your end except this mail. It's really a very painful experience from a trusted company like LIC. People invest money in LIC on the basis of trust, but this type of response patern, what message will convay to your customer.Hope you can understand my situation and do needfull in immediate basis.Waiting for your prompt action.On Fri 4 Apr 2008 11:38:47 [protected]@licindia.com wrote Dear Sir, We are in receipt of your mail and note the contents therto.We extremely sorry for the inconvenience caused to you.We have taken up the matter with our Bhagalpur D.O.aswellas with Saharsa Br.Hope to have a good news shortly. Sincerely yours, Astt.Secy.(VIgilance)E.C.Z. Mail Service Provided By EZO/IT For licindia.com "The information contained in this electronic message and any attachments to this message are intended for exclusive use of the addressee(s) and may contain confidential or privileged information. If you are not the intended recipient, please notify the sender at LIC OF INDIA or [protected]@licindia.com immediately and destroy all copies of this message and any attachments. The views expressed in this E-mail message / Attachments, are those of the individual sender."


Sumit Ghosh
Software Project Consultant
(Enterprise Application)
Kolkata, West Bengal, India
91 [protected] (M)
91 [protected] (M)
[protected] ®
Skype-ID – sun_sumit




Sumit Ghosh
Software Consultant
+91 [protected], +91 [protected]

On 3 Jul 2008 06:38:39 -0000 "Sumit Ghosh" wrote
Dear SirIt's already passed three months till now I did not received any fruitful response from your end except this mail. It's really a very painful experience from a trusted company like LIC. People invest money in LIC on the basis of trust, but this type of response patern, what message will convay to your customer.Hope you can understand my situation and do needfull in immediate basis.Waiting for your prompt action.On Fri 4 Apr 2008 11:38:47 [protected]@licindia.com wrote Dear Sir, We are in receipt of your mail and note the contents therto.We extremely sorry for the inconvenience caused to you.We have taken up the matter with our Bhagalpur D.O.aswellas with Saharsa Br.Hope to have a good news shortly. Sincerely yours, Astt.Secy.(VIgilance)E.C.Z. Mail Service Provided By EZO/IT For licindia.com "The information contained in this electronic message and any attachments to this message are intended for exclusive use of the addressee(s) and may contain confidential or privileged information. If you are not the intended recipient, please notify the sender at LIC OF INDIA or [protected]@licindia.com immediately and destroy all copies of this message and any attachments. The views expressed in this E-mail message / Attachments, are those of the individual sender."


Sumit Ghosh
Software Project Consultant
(Enterprise Application)
Kolkata, West Bengal, India
91 [protected] (M)
91 [protected] (M)
[protected] ®
Skype-ID – sun_sumit




Sumit Ghosh
Software Project Consultant
(Enterprise Application)
Kolkata, West Bengal, India
91 [protected] (M)
91 [protected] (M)
[protected] ®
Skype-ID – sun_sumit





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After requesting for home loan from LIC Housing Finance Ltd. & following up the agent like a crazy - the painful ordeal started--

Had requested for loan of Rs 3450000/- which was agreed by the agent - Name Subhas Dandawate.

Later on due to some miscalculation on his part he had reduced the amount to Rs.3150000/- .

In order to hide his mistake -- he asked me to have my current house valued upon thru a LIC approved surveyor to enhance the loan amount. I had agreed to his advice which was done by one of the person said to be from LIC approved surveyor.

He came - entered the drawing room & took one photograph & left within 3-4 min. I was asked to provide some documents of the current flat which was provided to him. The LIC agent then started asking for documents of my mother which I could not produce as he was aware of the fact that she was not available (out of station) at the moment. He wanted to have the documents courier from my mother's place which any way would have taken at least three to four days time to reach & documents provided by him for signature of self & my mother ----that he even advice on the signature to be forged for my mother.

In the meantime there was tremendous pressure from the builder in terms of getting the loan amount disbursed from the bank -- as such has no option to drop the idea of enhancing the loan amount for the current property for rental purpose.

He then had sent one of his office bearers to collect the amount for survey which was done - which I categorically refused to pay as my current house (rental) was not taken into account for loan disbursement.

He was indeed very rough in his interaction & almost forced to me pay the amount of Rs.2500/- which was paid in the name of LIC Housing Finance Ltd.

The said Cheque was returned back to me stating that I need to pay the amount to the Valuer directly & the hence issued a cheque in the name of the Valuer "Chandrakant V Salvi" amounting to rs.2500/- under protest.

I would like to put up a strong protest to LIC on the exhorbitant charges made by your agent which was not even considered for loan amount disbursement.

An aggrieved customer--

Mrinal C Chakrabortty

sir,
i kunal dewan have taken the policy of lic, health plus plan (table 901).
my policy number is[protected].
date of commencement 04/ 11/ 2008.

sir i haven't got the health card till now.


sir i request you to please issue the card as soon as possible.

my address:-
117/12 l-block
naveen nagar kanpur
(u.p.) 208025

SIR PLZ EMAIL HOW TO GET LATEST DATA OF CUSTOMERS TO INSTALL IN MY SOFTWARE

DEAR SIR,
REFER LIC POLICY NO[protected], SH ASHOK KUMAR GUPTA, WHICH WAS MATURED ON 28/08/09. ALL THE FORMALITIES COMPLETED AND THEY SENT A CHEQUE OF RS. 70500=00, BEARING CHEQUE NO 301192 DTD 09/06/2009 NAD THE SAME HAS BEEN POST BY SPEED POST ON DTD 12/06/2009 VIDE SPEED POST DOCKET NO EI[protected]IN. THIS HAS NOT REACHED TO DESTINATION, NOR BACK TO LIC OFFICE.
REGARDS
A K GUPTA

Dear Sir,
I was process my housing loan through a agent of LIC housing finance ltd Jaipur. LIC HFL was charged
4495 INR as processioning fee after checking of all the relevent documents & confirm that loan will be take over from existing bank.
But after all the formalities back office of jaipur rejected the file due to undisclosed reason & not refunded
the processioning fees after passing 03 months.

File No- 307861
File processioning office-Jaipur Vaishali Nagar / Kota
Agent - Mr. R.A Sharma - Jaipur

regards
rakesh singh
[protected]

Sir I want to know my policy Status for following policy No
Mony Plus[protected]
Market Plus[protected]

In March 2008, a lumpsum was paid in advance for future emi s as I would be out of India .I left 2 email addresses to communicate and keep me informed upto which month my advance payment would clear the emi s. All on a sudden I got a notice applying SARFASE /13(4). This is unjust to apply without any prior notice or 13(2) notice leaving me no chance /time to act. For information- my advance payment cleared emi s for next 7 months which LICHFL did not care to inform in due time but only with the SARFASE notice . With a draconian arm they are acting like 18th century Feudals.

i have my original papers to the parent branch moti mahal gwalior branch no 354 on 30 march 2009 i have recieved absolutely no response till date details as follows

policy no[protected]
date of risk 07-10-90
date of maturity 07-10-05
this policy was in the name of AMBUJ MATHUR
my existing add
ambuj mathur
19 videsh sanchar niwas officers quarters
53 new marine lines
mumbai
400020
mobile no [protected]
mail id [protected]@gmail.com

I am not able to to register my Password and Use user ID in the agents portal

Notice at the Premium Receipt Counters at Branch No.1, Bhelupura, Varanasi, U.P. is mocking the policy holders, the very root cause of existence of LIC. The notice is supposed to be in compliance of the orders of the (Un!)worthy Zonal Officer; telling that Empowered Agents should not be made to stand in the ques like the mere policy holders. The tone of the notice is simply derogatory and unbecoming of any public officer.

I tried to register a written complaint at the office, but could not find a Complaint Box. The LIC website wouldn't take any text in the grievances section and wants policy number only. In the absence of any alternative mechanism, I have come to this site, to air the derogatory attitude of LIC towards its policy holders, amply displayed in the notice on its counters.

Dear Sirs,

I am a retired employee if The Oriental Ins Co Ltd. and a Pension Optee.

Given below are details of Policy & Annuity Number:-

Master Policy No.- 304168

Annuity No. - 105155

I would request you kindly to send me the Tax Deduction Certificate for the Tax deducted from my pension for the F.Y.[protected]A.Y.[protected] to enable me to file my Income Tax Return for the above period in time. Kindly do the needful at the earliest.

Thanking you,
Yours faith fully,

K S SANGHANI
Email : [protected]@gmail.com