Life Insurance Corporation of India [LIC] Complaints & Reviews

To

The Executive Director CRM/Chief{CRM}
LIC Of INDIA


Subject:- Complaint for not making payment as per NAV recorded on the date of surrender of the
Future -Plus LIC Policy
Reference :- LIC Future Plus Policy No.[protected] {Amount of Policy one lac}

R/Sir,
With due respect, it is submitted that, I had surrendered my above LIC Policy on 04/08/2009 in the branch office of LIC at SCO No. 8-9, Choti Baradari [Branch Sr.-173] Patiala {PB.}.I have taken the receipt [Acknowledgment] for it. According to the rules, my due payment is to be calculated as per NAV of Future Plus recorded on dated 05/08/2009, which is Rs. 20/02.
But the manager of the concerned branch has refused me to make the payment as per NAV recorded on 05/08/2009 due to {according to him} --failure of their system for registration. It is not my fault. The customer has no role in the system of the branch. I am being compelled to beer the loss due to their system failure. There is no such rule in the Policy.
I have also submitted my written complaint to the concerned branch manager Sh. K.L. Gupta on 10/08/2009for not making me the due payment according to the recorded NAV on 05/08/09.
Sir, I am being harassed, and due to this I am in tension.I am a patient . I need the justice. So I request you to personally intervene in the case and provide me justice.
Hoping Early Action
Submitted with thanks.

Yours Truly,
{JOGINDER KAUR} Dated;- 10/08/2009
419-A, St. No.-7, Ghuman Nagar-A,
Sirhind Road, Patiala
{M}[protected] [R][protected]

Note:- Contect no. of the concerned branch manager at Patiala is[protected] {Sh.K.L.Gupta}

policy No.[protected], surrender application date- 12/2/2008 & inverd No.- 529 . There is no responce from the company till 10/8/2009. why they are not responding & refund my payment with interest from date of application.

R/SIR

I DATTA SURUSE POLICY NO.[protected] AMOUNT 1129/ MONEY DEDUCTED RECEIPT NOT GENERATED PLEASE DO NEEDFUL

DATTA SURUSE

To
The Chief (U&R)
LIC of India
Central office, Mumbai
Dear Sir,
Re:- Representation of proposals on my life

I submitted two proposals no. 21784 and 21785 in branch 31B under Delhi Do-3 to LIC ON 5TH April 2009, out of which one was an Endowment Plan of 1 Cr Sum assured for 19 yrs and other was pure term assurance plan of 3 crore for 14 yrs, all my test of LIC have been done thru LIC TPA & at the time of medical examination, I clearly told the doctors about my abdominal operation that was carried out in 2006 in US. I also filled the form regarding my personal history of gastric and duodenal ulcer and attached it with the personal letter in which I mentioned that I do not have any document related to my operation. In spite of best efforts I have not been able to locate those reports. I underwent all the tests called for which ECG, Haemogram, SBT-13, RUA, HBa1c, CTMT, through your TPA.
According to my knowledge my all the tests were absolutely normal. Then on 12th April 2009 LIC asked me to submit the papers of my repeat LFT and the reports of my operation done in 2006 and co-operating to my fullest, I underwent LFT test and submitted my papers to LIC.
After that on 12 may 2009 there was again a demand from your side for repeat LFT accompanied by gastro intestinal disorder questionaire, an ultrasound of abdomen and papers related to my operation of 2006 of which I have been telling since beginning in all of my declarations. Also I have no objection for any other medical tests if it is demanded by LIC. After 3 weeks of submission of my reports I was told that both of my proposals have been declined by LIC. I was surprised by the decision of LIC that even though all my medical checkups had been conducted thru LIC TPA and that too thrice and in spite of all my satisfactory tests/reports, LIC declined my proposals just because of the fact that I have not submitted the reports and documents of my operation of 2006.
Here, I would like to request that I should be apprised of the reason as to why my proposals have been declined. In case term assurance is not allowed to me, I am willing to accept endowment assurance under any plan, SA & term. I am also willing to bear extra premium, if any.
In this contemporary insurance industry where there is stiff and hard competition companies like Birla Sun Life, Max New York are approaching me again and again but because I have strong and immense faith in LIC, I am willing to fully co-operate with this reputed organisation
Thanks
Yours Sincerly
(Kamlesh Aron)

This is to inform that i am having a policy in LIC OF INDIA, policy no..[protected] branch of District BAGHPAT.But this year cheques of my policy which i should recieved upto march not recieved yet.i dont know what is the reason for that.i had given countless reminders to the concerned branch manager of baghpat, but there is no response for that.I m a pensioner who is not that much strong to go even outside of my house.i told many times to concerned person but not any response.



plz do all needful to solve my problem asap.



Thanks
Mohd.Afzal khan POLICY NO..[protected]
mohella mughalpura pandav road baghpat
distt.baghpat pin-250609 up
mobile..[protected]

LIC housing finance is a fraud company. they will cheat you like anything...don't think that this is govt. bank . I took loan of 50 lacs from vashi branch. Initially i was told by agents that interest rates will be low because of some offer. BUT OFFER IS THERE ONLY FOR 3 MONTHS WHICH I CAME TO KNOW AT THE TIME OF REGISTRATION...GO TO CANARA BANK OR BANK OF BARODA...MY FRIENDS TOOK IT FROM THEM. ATLEAST WHATEVER THEY SAY THEY PROVIDE YOU...They don't cheat like LIC housing finance company...

Dear Sir,
My self fateram pandey i am having a policy of LIC with Premium of Rs.724 Quarterly mode & the policy no.[protected] DOC[protected], till now i haven't received the Policy bond inspite of visiting LIC Branch Magarpara, Bilaspur, Chattisgarh several times. Request you to kindly provide me the Policy Bond as soon as possible...

F.R Pandey
Mob.no - [protected]
[protected]@yahoo.com

Sub: lic policy no:[protected] under plan 112 – 25 – 16 dated 28.03.1998 reduced the sumassured from rs. 9, 00, 000/- to rs. 5, 00, 000/- w. E. F. 29.09.2003
Ref: my letter dated 29.09.2003
Dear sir,
With reference to the captioned subject matte the sum assured was from 9, 00, 000/- to rs. 5, 00, 000/- as per my above letter dated. 29.09.2003. Now please note that i have not received the difference of premium from date of commencement of the policy to the date of change of sum assured value of the policy. The details of the premium and guaranteed addition to be refunded are as under.


Date of commencement of policy : 28.02.1998

The sum assured value of policy : rs. 9, 00, 000/-

Date of change of sum assured : 29.09.2003

The sum assured changed : rs. 5, 00, 000/-

The premium paid for the period 28.02.1998 to 29.09.2003 - rs. 3, 79, 476/-
[rs. 13826/- qtly. On sum assured of rs. 9, 00, 000/-]

The premium to be paid on changed sum assured - rs. 1, 99, 706/-
[rs. 7681/- qtly. On sum assured of rs. 5, 00, 000/-]

The difference of premium to be refunded - rs. 1, 59, 770/-

The guaranteed addition on sum assured rs. 9, 00, 000/ — rs 4, 05, 000/-

The guaranteed addtion on sum assured rs. 5, 00, 000/ — rs. 2, 25, 000/-

The difference of guaranted addition to be refunded- rs. 1, 80, 000/-

Total refund of excess premium and guaranteed addtion rs. 3, 39, 770/-

Till date i have not received the same even considerable years have been passed

We the Rajpal family have applied for a housing loan on the names of my brother Kamlesh Rajpal (NRI) and Meena Rajpal a housewife who lives with me and my dad in Mumbai. The loan has been applied with appropriate documentation (all as requested by LIC India) and has been approved with the sanction letter in hand. After 3 months of struggle with as minimum as 3 visits a day to the LIC office everyday, and face all possible embarrassment of hearing our documents being lost, to the officers being on unpaid leave without notice, them not picking up our phone calls, LIC office in thane not having a workable PC for processing the loan...we finally at the end of the third month last week had a sanction letter from them. And now the loan as per the officers will take another month before we get the cheque as they are demanding a power of attorney from the society of the building which they dont have. Besides, the reason given to us is that post issuing the sanction letter some officer might now wake up to do the research on our documents and the property to see if all is in order which will take a month.

Can someone help us get us our new home by helping us get the cheque from this (as well known always for its attitude and style of working) govt organisation LIC? our file no is 407908 with LIC

To
The Executive Director ( Complaint Cell )
LIC of India Dated 1st, August, 2009
( Northern Zone)

Subject :- Violation of Fundamental rights and civil liberties being imposed by constitution of India, by your esteemed Institution., a Government organization .

Respected Sir,
With due regards, With a very deep heart pain and agony, I have the honour to submit that at Bikaner ( Rajasthan ) 10A Branch, the Managerial staff is misusing the powers rendered to them. In this context, I Submit that my Policy No.[protected] matured on 20.5.2007. I received the discharge form timely and I immediately informed the Branch Manager, that due to unforeseen circumstances, it is not possible to furnish original policy Bond at this time and due payment may be paid to me or to be re invested in any other scheme of LIC, So that I should not be deprived of Interest accrued on the maturity value of my policy., but he promised that I will not loose any monetary loss., and I was Directed to furnish the original policy Bond, when ever possible.
I submitted the desired documents on 22.6.09, and was told by executive that in 3-4 days I will receive the cheque. Then I came to know that my policy has been forwarded for right off, that too without giving any information to me. I made my personal efforts to the extent that Sky is only the limit. I further add the Cheque No. 501713 dated 15.7.2009 was issued and was dispatched to me vide No.14598 dated 1.8.2009 that I received today only. No Interest was paid to me .
LIC enjoyed the money for 26 months and I got only the same amount that violated the fundamental rights of mine and violation of civil liberties being guaranteed by constitution., Hence forth I am knocking you door to get released the interest on Rs. 97, 800.00 in 21 days of receipt of this letter., otherwise I will be forced to knock the door of Hon’ble court and whole liability will be yours . Secondly At my level till matter is solved in my favor, I am withdrawing my all policies with you and in protest my near relations policies too.
Hoping a favorable action at your end at the earliest.
With Kind regards
Yours truly
DR. MUKESH RAGHAV
Associate Professor
I-D/107, J. N. Vyas Colony,
Bikaner : 334003

I have invested in jeevan akshay imidiate annuity scheme.My policy No is[protected].
I have not received annuity cheques from july09

i filed my income tax return assessment year[protected] on date 31/07/2007
my refund amount was 3255.00 my receipt no is 31204413
my pan no is AMVPP7203K
YET I HAV NOT RECEIVED MY REFUND AMOUNT .
ITS BECOME TWO YEARS LATE WHY MY REFUND AMOUNT IS NOT COMING.
I COMPLAIN IN OFFICE ON 15/06/2009
BUT YET NO ACTION HAS TAKEN
PLEASE REFUND MY MONEY.

TO,
THE MANAGER
CONSUMER COMPLAINTS FORUM

RESPECTED SIR,
I MOHD SALAUDDIN AND FARIDABANO IS A CUSTMOR OF LIC HOUSING FINANCE AND HAVING LOAN (HOUSING LOAN LAON NO[protected] FROM LAST 4 YEARS WITH GOOD TRACK RECORD
WITH OUT ANY BOUNCING, ACTUALLY THE PROBLEM IS WE WANT A NEW LOAN AGAINST PROPERTY FROM LIC HOUSING FINANCE AND WE HAD SUBMITTED THE DOCUMENTS PROPERLY BUT I AM SORRY TO SAY THAT IAM NOT GETTING ANY PROPER ANSWER FROM THEM THEY ARE NOT TAKING MY CASE SERIOUSLY...SO PLEASE TAKE NESSECARY ACTION AGAINST IT.I WILL BE HIGHLY OBILIZED

THANKING YOU
MOHD SALAUDDIN
[protected]

From
Surendra Ram,
PNB, Circle Office, Alahadadpur,
Gorakhpur.

Date: 25.07.09

LIC of India,

Dear Sirs,

Reg: Various irregularities / anomalies in Insurance Policies-
Regularization / activation and transfer thereof

I am holder of following polices of your esteemed Company:

Sr. Policy No In the name of
1 [protected] Surendra Ram
2 [protected] --do--
3 [protected] --do--
4 [protected] Yamini Saurabh (wife)
5 [protected] Yamini Saurabh
(Premium is deposited from my own a/c in all the above)

I had taken the aforesaid policies from your Buxar branch (BO: 502) when I was working and posted in Bihar. I was transferred to Varanasi in 2002 and therefrom to Gorakhpur in 2006.

On facing problems in depositing premia and receiving SBs (where applicable), I had requested your Buxar branch firstly on 06.09.05 to transfer all these policies to your CBO-3 (28R), Mint House, Nadesar, Varanasi branch. And, since then I am continuously following (and to utter surprise on outstanding services being rendered by your good branches / offices, I’m still following and still facing lots of problems) to transfer these policies in order to continue the policies regularly. Hundreds of phone calls have been made by me to your no. of officers, to quote; Sh. Anil Kr. Sinha (Mob.no-[protected]), Sh. R.M. Prasad (Mob-[protected] (both stands transferred from your Buxar branch) and one Sh. Khan (still working there) and even CRM, Patna, but all in vain. Whenever I requested over phone I was replied that either MAN is (was) not working or data/documents have not been transferred / received. I again sent a Regd. letter dt. 31.07.07 to your CM, Buxar branch, under copy to Div. Manager, Patna vide Regn. No. 5180 and 5179 dated 01.08.07 respectively to rectify the irregularities, besides talking over phone to CRM, Patna but desired result could not be given. Even, some of my colleagues from Buxar also visited / contacted your Buxar branch for the work but….. Matter was also taken up with your BO: 28-R, Varanasi without any fruitful result.

 BO: Buxar informed me vide their letter dt. 02.03.06 that they are transferring policies no.[protected] and[protected], AND Policy no.[protected] vide their letter dt.18.12.06, to 28-R, Varanasi
 BO: 28 R, Varanasi vide their letters dt. 28.04.06 & 21.02.07 informed me that Policy nos.[protected] and[protected] respectively have been transferred to them from BO: Buxar.



Contd…
But still a no. of irregularities are there. Some of the anomalies being given hereunder:

1. Policy No:[protected]: I had deposited the regular premium for H/Y Sep. 05 through cheque. When, on 21.03.06 I deposited the premium for Mar.06 at Varanasi, it was again appropriated against the premium for Sep. 05 showing premium due for Mar.06 and since then this policy was technically irregular from LIC side as I could not deposit the premiums on regular basis only due to LIC. Anyhow, this policy could be regularized only in Mar.09 by paying Rs. 982/ by me as fine without any fault from my side.
2. Policy No:[protected]: The policy was regular till Jun 2007 when I deposited Rs. 2566/ premium on 12.06.07 at your 29F, Gorakhpur branch. But when, in June 08 I tried to deposit the annual premium at Gorakhpur and thereafter at Varanasi it could not be deposited due to some technical problem with data at 28R Varanasi branch and the June 07 premium was also showing unpaid. After taking up the matter with your Varanasi (28R) and Gorakhpur (29F) branches through letters / e-mails and telephonic requests, the matter could be resolved partially, as neither I have received the SB of Rs. 7500/ due in June 08 till date nor am able to deposit the premium for Jun.09, only your branches know the reason.
3. Policy No:[protected] and[protected]: Where these policies stand in your records I am not able to know till date, as a result I could not deposit the premiums since long.


In view of the foregoing, I request you as under:

 Transfer all the above policies to your 29 F, Ratan Palace, Gorakhpur branch (and not to Varanasi 28R branch) immediately so as to deposit the premiums.
 Refund or appropriate Rs. 982/ illegally charged fine as above because I am not at fault in anyway.
 Waive all the late fines in other policies i.e[protected] and[protected] because I am not at fault in anyway. I have always tried to deposit the premiums.
 Arrange to send the SB immediately in respect of policy no[protected] alongwith interest thereon from June 08, besides waiving late fine since June 08.

In case my complaints are not redressed immediately and satisfactorily I will be compelled to approach any suitable legal forum.

Further in case of any casualty on my wife, or me ONLY LIC will be responsible.

Thanking you,

Yours truly,


(Surendra Ram)
Punjab National Bank
Circle Office,
Alhadadpur,
Gorakhpur-273001.
(U.P)

E-mail: [protected]@pnb.co.in







From
Surendra Ram,
PNB, Circle Office, Alahadadpur,
Gorakhpur.

Date: 22.01.09


To,

The Branch Manager,
LIC of India,
28 R, Mint House,
Varanasi.

Dear Sir,

Reg: Non-deposit of amount in the policy, premium of which already deposited with LIC.

I am a policy holder bearing No[protected]. I had deposited the annual premium of Rs. 2566/ on 12.06.07 with your 29F, Alahadadpur, Gorakhpur branch, but the amount is still not being shown in my policy and it is showing as unpaid due to which I'm unable to deposit the annual premium since June 08 for the period June.08. No. of times my friends have visited your branch and myself at BO: 29F, Gorakhpur for depositing the premium but in vain.

I have also not received Survival Benefit, which was / is already due in June 08, till date.

It is also worth mentioning that I had several times written to LIC, BO: Buxar (502) to transfer the above policy to BO: 28R, Mint House, Nadesar, Varanasi for further servicing, now I have been informed that the policy has been transferred to your office by BO: Buxar (502), and BO: 29F, Gorakhpur has also rectified the anomaly i.e the premium deposited on 12.06.07 has been corrected.

I, therefore, request you to look into the matter, and do the needful at the earliest, merge / rectify the data at yours to enable me to deposit the premium.

Further, since I'm not at fault in depositing the premium, hence late fine since June 08 be waived, besides sending the S.B amount by 31.01.09 failing which I will be compelled to approach suitable forum.

Thanking you,

Yours

(Surendra Ram)
PNB:C.O: Gorakhpur

dear sir,
i submit proposer deposited of Rs. 8640/- on dated 31/03/2004 and doc. no. 13697. therefore this policy is not done for some reason, therefore i submit an application for refund money on dated 5/02/2009. then the amount is refunded on dated 29/07/2009 without giving any interest of Rs. 8640/- for the years.
therefore i request you to give the interest of the deposited amount from the last 5 years from the date 31/03/2004. to 29/07/2009. so inquire the matter and reply me as soon as possible.
thanking you,
phool chand agarwal
c/o sajjan cloth stores
31 clothes market
tinsukia, assam
mbl no. [protected]

Dear Sir,
I have policy no.[protected]
Date of Commencement of policy: 28/03/2009.
Plan & Terms : 196-09
Sir please help me, where i can see my policy status and other information about my policy details. Thanking you,
yours truly,

NIYAZ AHMAD

I am having one Pension Policy. It was being operated in Warora Branch of L.I.C., Distt:-Chandrapur, Maharashtra, The Annuity of the Policy had vested on 23/01/2006. 25% of Notional Cash value had been received by the undersigned from Warora Branch and Option “F” had been opted for. Quarterly Pension had been started from 23/01/2006 and on that basis; I had received some post-dated cheques from the concerned Authorities covering period up to January, 2008. Cheques were being deposited on my S/B A/c and were being regularized at par. But during June’07, I was transferred from W.C.L. to M.C.L. Sambalpur. Accordingly, the Policy was transferred to Burla Branch (Branch Code: -59 D), Distt. Sambalpur.Cheques bearing No.106259 dtd. 01/08/2007 for Rs. 427.00 and 106261 dtd. 01/02/2008 for Rs. 427.00 of State Bank of India, Dividend Warrant Division, Mumbai Main Branch had been sent to the Western Zonal Office of L.I.C. Mumbai along with my letter dtd. 19/11/07 for further needful at their end. But, the Asstt. Secretary (I.P.P. Cell, WZ) had sent the cheques to kolkata office along with his letter no. WZO/ IPP Cell Dtd.2-1-2008 with a copy to the undersigned for providing further services from kolkata. so many letters had been written to different aurhorities for the fiollowing.
1. Payment of Rs. 427.00 for the period from May’07 to July’07 against Cheques bearing No.106259 dtd. 01/08/2007 for Rs. 427.00 and Payment of Rs. 427.00 for the period from Nov.’07 to Jan.’08 against Cheques bearing No. 106261 dtd. 01/02/2008 for Rs. 427.00 and Payment of pension from the period of February’08 onwards till February’09.
I had taken up this matter with Mr.Acharia, Sr. Divisional Manager, LIC of India, Ainthapalli, Sambalpur and with the Branch Manager, LIC of India, Burla Branch, Burla.But they did not do anything.
Please do something.

1)POLICY NO.[protected] BRANCH LIC KOLKATA CITY BRANC 450 ADVANCE PREMIUM PAID ON[protected] RS. 4809.92 AGAINT PREMIUM DUE FOR MAY-2005

2)POLICY NO.[protected] BRANCH KOLKATA CITY BRANH 8 ADVANCE PREMIUM PAID ON[protected] RS. 28297.06 AGAINST PREMIUM DUE FOR MAR05/JUN05/SEP05 AND DEC05 (RS. 7294/- ADJUSTED 01-03-05/RS.7030/- GOT REFUND ON 04-09-06 / RS. 6947/- GOT REFUND ON[protected] BALANCE AMOUNT ANT PENOLTY, LATE PAYMENT 2 TIMES VISIT TO KOLKATA FEE OF ADVOCATE FOR LEGAL NOTICE ON
POLICY TRANSFERED TO NAGPUR ON[protected] BUT PREMIUM AMOUNT HAS NOT ADJUSTED TILL DATE[protected]
COMPLAINT SO MANY TIMES AT KOLKATA, NAGPUR AS WELL AS MUMBAI NO ACTION HAS BEEN TAKEN BY DEPARTMENT EXCEPT A REGREAT LETTET OF DATED[protected]
PLEASE SUGGEST WHAT TO DO.

Dear Sir,
I have taken housing loan from LICHFL Patna Area office in July-2008 as per following details:
Loan Amount: Rs: 8.0 Lacs.
Payment terms: 20 years.
Interest rate:10.5% floating.
EMI:7984.00
Post dated ch. up to July-09 deposited by me to LICHFL.
Interest rate was revised by LICHF in Oct-08 and accordingly intimation letter was sent to me for revised EMI from Rs:7984.0 to 8289.0 per month.Present interest rate is 9.5% but LICHFL insisting for EMI of Rs:8289.0 per month. But LICHFL has not revised my EMI as per revised rate of interest i.e.9.5%. Further, LICHFL has charged levy @2% on principal repayment made by me after locking period of six month. This was not stated by LICHFL at the time of sanctioning loan to me.

I feel LICHFL officials of Patna Area office has cheaed me by providing wrong and incomplete information.


Kindly take up my matter suitably with LICHFL.


.

Hi,

Recently my father was passed away, he has two LIC policies. One is of 4laks and other one is 3laks. 4lak policy is about to mature in an year and other 3lak one was just started a year ago. So our LIC agent said 4lak policy will clear in short time but other 3lak(which is started recently) may take little longer time as it is recently started and they may do some inquiry. Few days back 4lak policy was cleared, so my mom went to LIC office to receive the cheque, the office at LIC office forced her to sign for a 1.5lak security bond. First he said it is rule that when you taking money after mature or deceased you have to invest atleast half of the money in LIC. As we have to clear all our loans she refused to do that. He threatened her saying he will make other remaining policy withdraw complicated with so many queries. After an hour of arguments she has no choice other than signing the document for 1.5lak bond. He said we can not cancel that bond untill three years, as we have to clear all our loans we are worried.

We are very upset with this situation, as we though that LIC is a life savior, I am help less now. How can I proceed to make a complaint against him so that some one can take some action on him?

Thanks for your help.