Life Insurance Corporation of India [LIC] Complaints & Reviews

From
Surendra Ram,
PNB, Circle Office, Alahadadpur,
Gorakhpur.

Date: 25.07.09

LIC of India,

Dear Sirs,

Reg: Various irregularities / anomalies in Insurance Policies-
Regularization / activation and transfer thereof

I am holder of following polices of your esteemed Company:

Sr. Policy No In the name of
1 [protected] Surendra Ram
2 [protected] --do--
3 [protected] --do--
4 [protected] Yamini Saurabh (wife)
5 [protected] Yamini Saurabh
(Premium is deposited from my own a/c in all the above)

I had taken the aforesaid policies from your Buxar branch (BO: 502) when I was working and posted in Bihar. I was transferred to Varanasi in 2002 and therefrom to Gorakhpur in 2006.

On facing problems in depositing premia and receiving SBs (where applicable), I had requested your Buxar branch firstly on 06.09.05 to transfer all these policies to your CBO-3 (28R), Mint House, Nadesar, Varanasi branch. And, since then I am continuously following (and to utter surprise on outstanding services being rendered by your good branches / offices, I’m still following and still facing lots of problems) to transfer these policies in order to continue the policies regularly. Hundreds of phone calls have been made by me to your no. of officers, to quote; Sh. Anil Kr. Sinha (Mob.no-[protected]), Sh. R.M. Prasad (Mob-[protected] (both stands transferred from your Buxar branch) and one Sh. Khan (still working there) and even CRM, Patna, but all in vain. Whenever I requested over phone I was replied that either MAN is (was) not working or data/documents have not been transferred / received. I again sent a Regd. letter dt. 31.07.07 to your CM, Buxar branch, under copy to Div. Manager, Patna vide Regn. No. 5180 and 5179 dated 01.08.07 respectively to rectify the irregularities, besides talking over phone to CRM, Patna but desired result could not be given. Even, some of my colleagues from Buxar also visited / contacted your Buxar branch for the work but….. Matter was also taken up with your BO: 28-R, Varanasi without any fruitful result.

 BO: Buxar informed me vide their letter dt. 02.03.06 that they are transferring policies no.[protected] and[protected], AND Policy no.[protected] vide their letter dt.18.12.06, to 28-R, Varanasi
 BO: 28 R, Varanasi vide their letters dt. 28.04.06 & 21.02.07 informed me that Policy nos.[protected] and[protected] respectively have been transferred to them from BO: Buxar.



Contd…
But still a no. of irregularities are there. Some of the anomalies being given hereunder:

1. Policy No:[protected]: I had deposited the regular premium for H/Y Sep. 05 through cheque. When, on 21.03.06 I deposited the premium for Mar.06 at Varanasi, it was again appropriated against the premium for Sep. 05 showing premium due for Mar.06 and since then this policy was technically irregular from LIC side as I could not deposit the premiums on regular basis only due to LIC. Anyhow, this policy could be regularized only in Mar.09 by paying Rs. 982/ by me as fine without any fault from my side.
2. Policy No:[protected]: The policy was regular till Jun 2007 when I deposited Rs. 2566/ premium on 12.06.07 at your 29F, Gorakhpur branch. But when, in June 08 I tried to deposit the annual premium at Gorakhpur and thereafter at Varanasi it could not be deposited due to some technical problem with data at 28R Varanasi branch and the June 07 premium was also showing unpaid. After taking up the matter with your Varanasi (28R) and Gorakhpur (29F) branches through letters / e-mails and telephonic requests, the matter could be resolved partially, as neither I have received the SB of Rs. 7500/ due in June 08 till date nor am able to deposit the premium for Jun.09, only your branches know the reason.
3. Policy No:[protected] and[protected]: Where these policies stand in your records I am not able to know till date, as a result I could not deposit the premiums since long.


In view of the foregoing, I request you as under:

 Transfer all the above policies to your 29 F, Ratan Palace, Gorakhpur branch (and not to Varanasi 28R branch) immediately so as to deposit the premiums.
 Refund or appropriate Rs. 982/ illegally charged fine as above because I am not at fault in anyway.
 Waive all the late fines in other policies i.e[protected] and[protected] because I am not at fault in anyway. I have always tried to deposit the premiums.
 Arrange to send the SB immediately in respect of policy no[protected] alongwith interest thereon from June 08, besides waiving late fine since June 08.

In case my complaints are not redressed immediately and satisfactorily I will be compelled to approach any suitable legal forum.

Further in case of any casualty on my wife, or me ONLY LIC will be responsible.

Thanking you,

Yours truly,


(Surendra Ram)
Punjab National Bank
Circle Office,
Alhadadpur,
Gorakhpur-273001.
(U.P)

E-mail: [protected]@pnb.co.in







From
Surendra Ram,
PNB, Circle Office, Alahadadpur,
Gorakhpur.

Date: 22.01.09


To,

The Branch Manager,
LIC of India,
28 R, Mint House,
Varanasi.

Dear Sir,

Reg: Non-deposit of amount in the policy, premium of which already deposited with LIC.

I am a policy holder bearing No[protected]. I had deposited the annual premium of Rs. 2566/ on 12.06.07 with your 29F, Alahadadpur, Gorakhpur branch, but the amount is still not being shown in my policy and it is showing as unpaid due to which I'm unable to deposit the annual premium since June 08 for the period June.08. No. of times my friends have visited your branch and myself at BO: 29F, Gorakhpur for depositing the premium but in vain.

I have also not received Survival Benefit, which was / is already due in June 08, till date.

It is also worth mentioning that I had several times written to LIC, BO: Buxar (502) to transfer the above policy to BO: 28R, Mint House, Nadesar, Varanasi for further servicing, now I have been informed that the policy has been transferred to your office by BO: Buxar (502), and BO: 29F, Gorakhpur has also rectified the anomaly i.e the premium deposited on 12.06.07 has been corrected.

I, therefore, request you to look into the matter, and do the needful at the earliest, merge / rectify the data at yours to enable me to deposit the premium.

Further, since I'm not at fault in depositing the premium, hence late fine since June 08 be waived, besides sending the S.B amount by 31.01.09 failing which I will be compelled to approach suitable forum.

Thanking you,

Yours

(Surendra Ram)
PNB:C.O: Gorakhpur

dear sir,
i submit proposer deposited of Rs. 8640/- on dated 31/03/2004 and doc. no. 13697. therefore this policy is not done for some reason, therefore i submit an application for refund money on dated 5/02/2009. then the amount is refunded on dated 29/07/2009 without giving any interest of Rs. 8640/- for the years.
therefore i request you to give the interest of the deposited amount from the last 5 years from the date 31/03/2004. to 29/07/2009. so inquire the matter and reply me as soon as possible.
thanking you,
phool chand agarwal
c/o sajjan cloth stores
31 clothes market
tinsukia, assam
mbl no. [protected]

Dear Sir,
I have policy no.[protected]
Date of Commencement of policy: 28/03/2009.
Plan & Terms : 196-09
Sir please help me, where i can see my policy status and other information about my policy details. Thanking you,
yours truly,

NIYAZ AHMAD

I am having one Pension Policy. It was being operated in Warora Branch of L.I.C., Distt:-Chandrapur, Maharashtra, The Annuity of the Policy had vested on 23/01/2006. 25% of Notional Cash value had been received by the undersigned from Warora Branch and Option “F” had been opted for. Quarterly Pension had been started from 23/01/2006 and on that basis; I had received some post-dated cheques from the concerned Authorities covering period up to January, 2008. Cheques were being deposited on my S/B A/c and were being regularized at par. But during June’07, I was transferred from W.C.L. to M.C.L. Sambalpur. Accordingly, the Policy was transferred to Burla Branch (Branch Code: -59 D), Distt. Sambalpur.Cheques bearing No.106259 dtd. 01/08/2007 for Rs. 427.00 and 106261 dtd. 01/02/2008 for Rs. 427.00 of State Bank of India, Dividend Warrant Division, Mumbai Main Branch had been sent to the Western Zonal Office of L.I.C. Mumbai along with my letter dtd. 19/11/07 for further needful at their end. But, the Asstt. Secretary (I.P.P. Cell, WZ) had sent the cheques to kolkata office along with his letter no. WZO/ IPP Cell Dtd.2-1-2008 with a copy to the undersigned for providing further services from kolkata. so many letters had been written to different aurhorities for the fiollowing.
1. Payment of Rs. 427.00 for the period from May’07 to July’07 against Cheques bearing No.106259 dtd. 01/08/2007 for Rs. 427.00 and Payment of Rs. 427.00 for the period from Nov.’07 to Jan.’08 against Cheques bearing No. 106261 dtd. 01/02/2008 for Rs. 427.00 and Payment of pension from the period of February’08 onwards till February’09.
I had taken up this matter with Mr.Acharia, Sr. Divisional Manager, LIC of India, Ainthapalli, Sambalpur and with the Branch Manager, LIC of India, Burla Branch, Burla.But they did not do anything.
Please do something.

1)POLICY NO.[protected] BRANCH LIC KOLKATA CITY BRANC 450 ADVANCE PREMIUM PAID ON[protected] RS. 4809.92 AGAINT PREMIUM DUE FOR MAY-2005

2)POLICY NO.[protected] BRANCH KOLKATA CITY BRANH 8 ADVANCE PREMIUM PAID ON[protected] RS. 28297.06 AGAINST PREMIUM DUE FOR MAR05/JUN05/SEP05 AND DEC05 (RS. 7294/- ADJUSTED 01-03-05/RS.7030/- GOT REFUND ON 04-09-06 / RS. 6947/- GOT REFUND ON[protected] BALANCE AMOUNT ANT PENOLTY, LATE PAYMENT 2 TIMES VISIT TO KOLKATA FEE OF ADVOCATE FOR LEGAL NOTICE ON
POLICY TRANSFERED TO NAGPUR ON[protected] BUT PREMIUM AMOUNT HAS NOT ADJUSTED TILL DATE[protected]
COMPLAINT SO MANY TIMES AT KOLKATA, NAGPUR AS WELL AS MUMBAI NO ACTION HAS BEEN TAKEN BY DEPARTMENT EXCEPT A REGREAT LETTET OF DATED[protected]
PLEASE SUGGEST WHAT TO DO.

Dear Sir,
I have taken housing loan from LICHFL Patna Area office in July-2008 as per following details:
Loan Amount: Rs: 8.0 Lacs.
Payment terms: 20 years.
Interest rate:10.5% floating.
EMI:7984.00
Post dated ch. up to July-09 deposited by me to LICHFL.
Interest rate was revised by LICHF in Oct-08 and accordingly intimation letter was sent to me for revised EMI from Rs:7984.0 to 8289.0 per month.Present interest rate is 9.5% but LICHFL insisting for EMI of Rs:8289.0 per month. But LICHFL has not revised my EMI as per revised rate of interest i.e.9.5%. Further, LICHFL has charged levy @2% on principal repayment made by me after locking period of six month. This was not stated by LICHFL at the time of sanctioning loan to me.

I feel LICHFL officials of Patna Area office has cheaed me by providing wrong and incomplete information.


Kindly take up my matter suitably with LICHFL.


.

Hi,

Recently my father was passed away, he has two LIC policies. One is of 4laks and other one is 3laks. 4lak policy is about to mature in an year and other 3lak one was just started a year ago. So our LIC agent said 4lak policy will clear in short time but other 3lak(which is started recently) may take little longer time as it is recently started and they may do some inquiry. Few days back 4lak policy was cleared, so my mom went to LIC office to receive the cheque, the office at LIC office forced her to sign for a 1.5lak security bond. First he said it is rule that when you taking money after mature or deceased you have to invest atleast half of the money in LIC. As we have to clear all our loans she refused to do that. He threatened her saying he will make other remaining policy withdraw complicated with so many queries. After an hour of arguments she has no choice other than signing the document for 1.5lak bond. He said we can not cancel that bond untill three years, as we have to clear all our loans we are worried.

We are very upset with this situation, as we though that LIC is a life savior, I am help less now. How can I proceed to make a complaint against him so that some one can take some action on him?

Thanks for your help.

your maturity cheques are written in a very careless manner now-a-days. In June this year we got two cheques from LIC Market Plus ; one in my name Kasturi Roy Chowdhury and the other in my husband's name Asesh Roy Chowdhury. Both were of amount 16304/-

My husband's cheque had to be returned for correction as the branch name was incorrect.
My cheque which was deposited in the SBI Jadavpur branch has also come back to me for it was ovewritten in places and not duly signed. Over and above bank has debited an amount Rs 75/- as service charge.
Advice me what i should do with this cheque? How can i get hold of these signatories?

For your information my cheque is from AXIS Bank Lake Town branch

kasturi roy chowdhury
11A/1 Chanchal Sarani
Santoshpur
Kolkata 700075
Tel:[protected]

Loan Sanction No: 407759
16 June 2009

I had applied for a home loan from Thane office from executive Mr Subhash.
I had applied in the month of May 2009 and got the sanction letter on 16th June 2009. Today is the 23rd of July 2009 and the disbursment is still not done. The executive Mr Subhash is avoiding my calls and wants me to follow up on my own. He is asking me to call his Manager and follow up.
Is this the way LIC functions ? Do they harass customers in this way ? I want a solution to this problem as soon as possible because its been 2 months and still there is no reply from LICHFL.
Regarding this mail which was sent on the 17th of july, LIC had asked the thane Manager to revert with the status. Mr Herlekar has been in contact with me for the same but is not able to give any sattisfactory reply. He had told me that i will be getting the cheque on 21st july but still there is no trace.
Today i have been calling him from morning and he is not picking up his cell. Because of LIC's delay I have to incur aloss of 2, 75, 000. The reason being I had finalised a flat which was costing 20 Lacs, but because of the delay the deal got cancelled and i had to take another flat which is costing me 2.75 Lacs. Is LIC going to pay the difference ? I don't think so. But then even after giving all the required documents which was submitted on the 8th of july 2009 there is no revert from LIC.
Please look into the matter.

Dear Sirs,

Name: NISHA NIKAM - FILE NO. 407825

I have already received sanction letter from LIC on 17th June 2009 which took nearly 2 month after submitting all the relevant documents.

My File no is:407825 and submitted all balance documents in second week of May 2009, however was assured of loan disbursement by 10 days.

however i have not yet received my loan sanction amount cheque. My lic agent Mr.Sudhir Lokhande has been assuring me since last 15 days to give cheque every other day...but have not received anything yet. My file is in process either in your vashi office or thane office.

My home builder is repeatedy pressuring me to give the amount or levying interest on me... I am really in trouble..there is no response on your thane, vashi and fort office, where phone is continously ringing but on one picking up the phone...

also as per assurance from agent, I have already left my rental flat & staying with my relatives. ... my electronic equipments & other household items are lying in a godown where there is water logging & rats. I am really in trouble and in bad time only due to LIC 's bad processing and idling in procedures...

kindly requesting give a good response and action at earliest...

I, Geeta Kaushik is working with LIC of India and take a connection from IDEA under corporate plan from Mr. yogesh Chauhan, Executive of IDEA and his address is Shop No.2, Plot No.Y-349 Sector-12, Near Petrol Pump, Noida-201301 on 25.05.2009. Mr. Chauhan said that we have a plan and in this plan you have to pay Rs.700/- one time and Rs.150/- monthly rental for unlimited downloading and call charges will as under:-

IDEA to IDEA - Rs.30 paise per minute
IDEA to other mobile - Rs.50 paise per minute
STD - Rs.1.50 per minute

I was agreed with the plan and I paid him Rs.700/- in cash and he gave me a SIM and said your connection will be activated within one or two days. At that time, I could not give him a copy of my LIC licence which was sent to him by me through email. On 28.05.2009 my SIM has been activated and the number allotted to me is [protected]. I used it for internet and for phone calls. I recd a SMS that you have to pay Rs.495.77 when I read this SMS I immediately contacted over phone bearing no.[protected] to Mr. Yogesh Chauhan who has given me the connection that I have recd a SMS. He assured me that there is no need to worry and I will take up this with IDEA and the amount will be adjusted in your next bill, but till date no result. I received another bill for Rs.2000/- approximately and my services totally stopped. I contacted Customer Care and they told me that your bill has not been paid that is why your services stopped. I immediately contacted Mr. Chauhan and he again give me an assurance that I have already send a mail to IDEA and your problems will be resolved and services will be activated but till date my services not activated and the bill amount not yet adjusted.

My submission is that my services will be activated immediately and the amount will be adjusted as informed and recovery, if any, may be made from Mr. Yogesh Chauhan.

Thanking you,

Yours faithfully,

Geeta Kaushik
1449/57A, Durga Puri, Loni Road,
Shahdara, Delhi-110 093,
[protected]

After posting my compliant on 13th jul 09, the very next day i got call from my SCB branch wer i have my salary a/c, that there is an ECS come from LIC for 11K and my a/c is short with some Rs. I contacted LIC agent Anne - she as usual didn't pick up my call as my loan is only 8 lacs and emi amount was as per 13 lacs loan. Then i had to send her sms and tell her / ask her clarification - as usual she blamed her operations and said will rectify next month, my excess amount will be deducted for coming month's emi. This is really disgusting - i have to chase them every now & then waste my time, money & energy. Can anyone please tell me where do i go for lodging a compliant against them. I am really fed up with the way they are working and have handled my case. I was p[romised on 14th jul 09 that they shall get everything rectified and let me know and also give me my requested documents - but no luck till date.

I haven't seen anyone so damn unprofessional and irressponsible NBFC's representatives...

DATED : JULY 22, 2009.

TO
LIC OF INDIA

Dear Sirs,

I had invested a sum of Rs. 30, 000/- of Bank of Baroda in October 2006 in favour of LIC MARKET PLUS SCHEME and now it is going to be 3 years in October 2009 and I have not received any Statement of Account till now so I want to know that what is the Current Value of my investment mentioned as above urgently.

I hope you will E - Mail to me at the earliest.

FROM :
SHRIHARSH RAIZADA
D - 962, New Friends Colony,
New Delhi - 110065.

DATED : JULY 22, 2009.

TO
LIC OF INDIA

Dear Sirs,

I Bela Kumari want to know the status of my Market Plus Plan units urgently. My policy No. is[protected] and investment is of Rs. 30, 000/- paid by 3 cheques in 2006 and 2008 of Rs.10, 000/- each on Kotak Mahindra Bank.

Kindly E - Mail the Statement of Account of my investment in which all details must be provided that what is the Surrender Value in total alongwith all your calculations on this E - Mail Id which is mentioned above also : [protected]@gmail.com.

FROM :
BELA KUMARI
D - 962, New Friends Colony,
New Delhi - 110025.

My Policy No is[protected]. I want to change the Home address. When I was take the this policy then I lived on rent but Now I settled own House. So I want you change my home address as to
Sudhir Kumar, 2/193, Sector- P, Mansarovar Yojana, kanpur Road, Lucknow-226012
If any matter to talk my contact Number [protected]

Jeevan Saral & Jeevan Rekha Bond Paper is not issue by LIC OF INDIA since Feb.2004

Dear Sir,

I am an ex agent of LIC 921 branch. From 2008 till date ( June 2009) i havent received 5 to 6 commission cheques from LIC. When contacted the branch i was asked to submit a letter with all details... which i did however, i havent recd the chq's yet.

When i visited the branch i was told to open an account with a nearby Corportation branch in P. M. Rd. Fort which i guess the LIC branch manager has got some tie-up with that bank. The LIC branch manager was of the opinion that if i need the cheques to be re-issued i need to open an account with that bank where they will deposit the cheque. This is utterly ridiculous.

Kindly quide with regard to the same.


thanks n regards,

Ganesh Iyer
[protected]

Dear sir,
Due to lost of my mobile with sim on 11.07.09 at 8.30 pm i have requested to customer care to blocked it after that i have taken new sim card on dated 13.07.09, but till date sim was not activated.
My mobile no is [protected]. Hyderabad. I have called to customer care for Activation of sim so many times, they all executives are replayed "excuse me sir will activate with in four hours". from that day i had very suffering And getting loss more. if you have passable to activate pls. do immediately, otherwise please inform i will take other source.
It is my request to you please activate my sim as soon as possible.if it is not possible kindly inform.
please understand my problem i am very series. and any details for contact [protected].

Thank You

NON RECEIPT OF AGENCY COMMISSION
RespectedSir/Mam
I am Lic Agent At Tezpur(Assam) (Branch 487)
TILL DATE I HAVE NOT RECEIVED AGENCY COMMISSION. I Need a user-id and password for my agency code to view the status of my live i have
. I like to continue as LIC agent.
MyDetails

NAME-DILIPKUMARBOTHRA
AGENCY CODE[protected]
DO- 0354048

policy no[protected] Date of commencement 28/03/2001, mode-YLY, Premimum Amount-7515, Plan&term-113-22, Sum Assured-100000, Due Dte 03/09
Sir, This is to inform that I am received the premium letter on 13/7/09