Lodha Group Customer Care
Lodha Group
Customer satisfaction rating: 5%
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Lodha Group Customer Care

Lodha Group

Lodha Excelus, N.M. Joshi Marg, Mahalaxmi
Mumbai City District
India - 400011

Customer Care Phone Numbers and Contacts

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Lodha Group Complaints & Reviews

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Lodha Group — wrong information and misguidance by lodha rep - i need a refund of the booking amount paid

 janerenisa1234 on May 15, 2018
My parents along with my brother and myself was attended by one of your representative in january when i came down to enquire about the flat everyone seemed to be so cooperative. Everything was sorted and then you bank representative checked all my documents, my pay slip and said “oh maam, don’t worry app ka case strong hai aur loan 45 lac aaramse hoga aur 20 saal ka”. At this time only my documents were accessed and i trusted your representative, went ahead with this and paid the booking amount. This was paid only because i took your words as you guys so strongly said that you are eligible...
Complaint comments  Read comments Complaint category Real Estate

Lodha Group — after sales service is zero

 Sarimhuma on May 13, 2018
As i booked a flat in palava city 10 days back,
I tried to enquire about my booking cheque has not been cleared yet and no sales person is entertained me. Why it happened, is there is so much selling pressure on marketing guys or other reasons, why selling guys don't have time to talk to customer after sales.

And here i suggest, this could harm the right image of lodha group.

Mohammad sarim
Royal. Sarim@gmail.com...
Complaint comments  Read comments Complaint category House, Apartment Rental

Lodha Group — mis selling of property and charging late fees

 ashishrdubey1 on May 12, 2018
I booked an apartment at lodha palava aquaville series and clearly told the sales person i would only be able to start further payments and registration process 2 month later. The sales team agreed and initiated booking. Only with in 15 days they started sending me emails and called me for registration. After few days they sent me payment letter for future schedules and called me saying delay in payment will incur late fees. When i approached sales team they said we will take necessary approvals and share with payments team. While sales have been saying they have shared approvals i keep getting...
Complaint comments  Read comments Complaint category Building Developers

Lodha Group — about the policy

 Pk Gounder on May 8, 2018
Yesterday i had visited in pahava sales office along with my family. Mr. Sandesh chavan (Sales executive) was attend us. One thing is really i can't understand he didn't gave us any plane copy, or per sq. Ft. Rates, or even shown whether that building is going to be constructed. He totally refused all those things. And he said you have to all these in laptop only. We believe in ladha. Afterwardsi didn't booked flat. If some one wants to book a flat it means he is going to give their hard earned money. Nobody (Genuine people/not jolar) can't book flat blindly... Give me reply whether it's your policy.....
Complaint comments  Read comments Complaint category Education

Lodha Group — lakeshore green palava dombivali kalyan shilphata

 rmandarsmail on Apr 19, 2018
I have booked flat with lodha group just because i was thought it is professional developer but my experience is very bad as below point...
1. No one is interested to resolve customer problems.. All the level their staff is just divert issue to another staff and who are pick up call..

2. Very poor communication and followup done by lodha staff and they have never pick up call and neither do the call back... They have not interested in customer after flat booking...
Staff are like
Jayul sony
Chandan jaiswal
Ruchi das...

3. There...
Complaint comments  Read comments [1]Complaint category Building Developers

Lodha Group — wrong information given at the time of booking and i was misguided (its a clear fraud)

 Lovely_patwa on Apr 12, 2018
When i went to the lodha palava dombivali site on 4th march 2018, the very first thing i asked about home loan process as i had some documents issue and as per lodha fincorp team they assured me that we will manage there will be no issues also i was given lot of wrong information like 1) i will not have to pay city maintenance charges after 5 years, which later was told to me that i will have to pay. 2) they said bank will pay 10 percent after 18 months.
After asking several times about any extra charges that i have to pay they did not tell me anything and now every stage i see there are...
Complaint comments  Read comments Complaint category Building Developers

Lodha Group — poor responses from sales/customer service team

 Lodha-flatowner on Apr 10, 2018
We had booked a flat in lodha amara in 2015 - 1bhk. However last month we had visited lodha office to check for possibilities to upgrade our requirement to 2 bhk. We were given a lot of promises regarding documentation work, help, assistance will be provided by the sales team etc to complete all the formalities. We went by their word and booked 2 bhk on 15th mar. However, we regret falling prey to the false promises now. We are getting absolutely poor response from the sales team. Almost one month has passed and our crn no too is yet not generated. There is no one who has complete knowledge of the...
Complaint comments  Read comments Complaint category Building Developers

Lodha Group — regarding refund of booking payment

 vijaykumar sawant on Mar 31, 2018
We have booked a flat at upper thane casa greenville, unit d-804 on 15th october 2017, for which i had paid a booking amount of rupees 90, 000. later, within a month, we notified them about the cancellation of our deal (due to some personal issues) through multiple emails and telephonic calls to the sales manager who briefed us about project and stuff.

We have already started to work on this issue in a legal way. we are also waiting for response from lodha team for almost couple of months.

A reminder legal letter has been sent by my advocate to lodha excelus office,...
Complaint comments  Read comments Complaint category House, Apartment Rental

Lodha Group — booking amount return

 tushark14 on Mar 31, 2018
I have paid the booking amount of 108000 for lodha amara project on dated[protected]. On dated[protected] is send mail to cancel my booking due to some finical and personal reason but there is no response of mail till date. When i spoke relation manager he told me total amount is forfeited
The lodha group, being a healthy corporate house, i cannot expect such treatment of a consumer.

Please guide me how take my booking amount return...
Complaint comments  Read comments Complaint category Building Developers

Lodha Group — delay in possession and taking signatures forcefully saying all amenities ready

 Sanjeev Chowdhury on Mar 30, 2018
Flat possession delayed by one & half years after grace period; despite commitment, no penalty paid citing its beyond their control.
Just received the keys but basic amenities - lifts, entry, bmc water, common amenities, etc not working.
Despite that, forcefully taking signatures stating all amenities ready; if we don't sign, we don't get the keys...
Complaint comments  Read comments [1]Complaint category Real Estate

Lodha Group — very poor service they just want money

 harakbhatt on Mar 28, 2018
Some paper work are still pending I have paid 48 percent of money still they have charge me interest of 133000 I have paid 31 lakh I have paid till the demand letter of plinth.I have proff of all customer care saying that they won't charge me any interest it's a auto generated system u don't have to worry. Today they charged me huge money.please help me I have booked a flat in upper thane not even fully started my email id is harakbhatt@yahoo.com
Please help me...
Complaint comments  Read comments Complaint category Tax Services

Lodha Group — refund issue - lodha palava

 Ashish Sarvaiya on Mar 27, 2018
Due to some personal reasons, won't be able to proceed with this booking now. At the time of booking, we were knowing about our 2 financial liabilities but when we came home my dad informed me that there is one more liability which I have to pay now on his behalf as he has stopped working. We were so happy with this booking but suddenly this situation has come up and not able to manage funds. Now, my wife will have to quit her job as we are planning for our family so her 2 loan now I have to pay and the 3rd loan which my dad has taken a long back from his friend. I m in very critical situation now.
Complaint comments  Read comments Complaint category Real Estate

Lodha Group — refund issue

 Mayank Sankhe on Mar 19, 2018
Dear team,

I mayank vilas sankhe was planning to buy flat at lodha amara and asked to swipe credit card yesterday as it was very late so they told to come back next day and we trusted them & left. Today we came to complete formalities and found that there is nala (Gutter) passing by our flat.

Yesterday my wife was asking to sales representative whether there is any nala (Gutter), buildings or crematorium nearby. But he clearly told that nala (Gutter), buildings or crematorium are not in the surrounding. Then also for confirmation we asked for the site visit which was...
Complaint comments  Read comments Complaint category Real Estate

Lodha Group — property

 Sangita Tripathy on Mar 16, 2018
Dear sir / madam,

Lodha under construction property booked since 2014.

I have booked the flat in april 2014 at lodha casa paseo - e 203.

Possession still not given dates are only getting extended. Last got email in june 2017 saying will give by dec 2017. Still no revert. No customer email id nor call number to complain.

I am paying emi with no tax benefits. Need immediate help for action against the builder. It is my hard earned money which has got stuck and they are not responding at all.

I had also received a mail last...
Complaint comments  Read comments Complaint category Real Estate

Lodha Group — sales department of lodha

 Manoj Ujjainwar on Mar 13, 2018
Today i visited lodha palava office after demonstration of palava plans they took me to sales office but i found sales office personal was so rude for customers as if they do not want to sell the flat they were not guiding they told us to go see the flat with no respect. As if they are doing us a favor i was expecting the brand name lodha but unfortunately sales executive was so rude....
Complaint comments  Read comments Complaint category Employees

Lodha Group — palava - a-0505 in the casa cielo a in the project lakeshore greens, situated at dombivali.

 saisom on Mar 8, 2018
I booked the flat in march 2014 in palava a-0505 in the casa cielo a in the project lakeshore greens, situated at dombivali.

At the time of booking the possession date told to us was in november 2016.

But it is now march 2018 still no possession given to us.

What the lodha is doing. Only false promises they are doing.

Any body can help me in raising the complaint further to higher authority.

I want to take strong action against this lodha group.

Many emails written to them and also many calls. Every time some...
Complaint comments  Read comments [1]Complaint category Building Developers

Lodha Group — refund of eoi amount

 drsachin12377 on Feb 18, 2018
I had received a phone call for lodha parel project and they collected a cheque of 6.3lakhs as eoi (Expression of interest) in project saying i will receive a refund if cancelled within a window period till 19th feb 2018. Now i have asked for refund as iam not interested due to financial reason the chanel partner denies. I am in the window period and need my refund back....
Complaint comments  Read comments [2]Complaint category Real Estate

Lodha Group — support required at staircase [Resolved]

 mukeshv on Jan 28, 2018

This is vanjara mukesh
I am working in tatacapital at i think techno campus thane, behind vivian mall. I am bringing to your notice there no any support at staircase. So its very difficult use staircase especially people like me who is handicapped.in rainy season condition is very worse. I already complaint to security incharge many times but he seems not interested.
Its useless to keep such security in promises. Request to take this in most priority considering very dangerous for handicapped and aged people.
Hopping for positive response

Complaint comments  Read comments Complaint category Utility Services

Lodha Group — delay in handover - everyday new information

 Ashutosh Pati on Jan 12, 2018
I have struggling with lodha, i booked a flat at m-1502, wing m in lakeside. Since last 3 months i am following up with all the concerns people and wanted to visit the side before the key handover. They didn't agree after 2 months somehow i did compromised stating that i will carry a demand draft of the rest amount at the time of key handover and receive the key and give the demand draft.
Since last 45 days, i am getting some new information everyday, after getting confirmation from the help-desk for the key handover on 14th jan, i made the online payment though i agreed to...
Complaint comments  Read comments [1]Complaint category Building Developers

Lodha Group — delay in completion and very poor quality work

 Moses2011 on Jan 5, 2018
I booked a flat with lodha on the basis of the brand and confidence due to its name and market presence

I could not move in due to faulty works and the completion of the tower with safety lifts. Lodha charged us with 18% clause on delays of payment by a day. Today they must take ownership and compensate for the delays

Poor lifts... Already complained several times
Parking not allocated yet
Full amenities not provided
Quality of flat work poor
Bathrooms smaller and unusable comods
Wash area smaller and reduced
Reduced play...
Complaint comments  Read comments [1]Complaint category Building Developers

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