Lodha Group Customer Care
Lodha Group
Customer satisfaction rating: 5%
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Lodha Group Customer Care

Lodha Group

Lodha Excelus, N.M. Joshi Marg, Mahalaxmi
Mumbai City District
India - 400011

Customer Care Phone Numbers and Contacts

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Lodha Group Complaints & Reviews

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Lodha Group — delay in possession and taking signatures forcefully saying all amenities ready

 Sanjeev Chowdhury on Mar 30, 2018
Flat possession delayed by one & half years after grace period; despite commitment, no penalty paid citing its beyond their control.
Just received the keys but basic amenities - lifts, entry, bmc water, common amenities, etc not working.
Despite that, forcefully taking signatures stating all amenities ready; if we don't sign, we don't get the keys...
Complaint comments  Read comments [1]Complaint category Real Estate

Lodha Group — very poor service they just want money

 harakbhatt on Mar 28, 2018
Some paper work are still pending I have paid 48 percent of money still they have charge me interest of 133000 I have paid 31 lakh I have paid till the demand letter of plinth.I have proff of all customer care saying that they won't charge me any interest it's a auto generated system u don't have to worry. Today they charged me huge money.please help me I have booked a flat in upper thane not even fully started my email id is harakbhatt@yahoo.com
Please help me...
Complaint comments  Read comments Complaint category Tax Services

Lodha Group — refund issue - lodha palava

 Ashish Sarvaiya on Mar 27, 2018
Due to some personal reasons, won't be able to proceed with this booking now. At the time of booking, we were knowing about our 2 financial liabilities but when we came home my dad informed me that there is one more liability which I have to pay now on his behalf as he has stopped working. We were so happy with this booking but suddenly this situation has come up and not able to manage funds. Now, my wife will have to quit her job as we are planning for our family so her 2 loan now I have to pay and the 3rd loan which my dad has taken a long back from his friend. I m in very critical situation now.
Complaint comments  Read comments Complaint category Real Estate

Lodha Group — refund issue

 Mayank Sankhe on Mar 19, 2018
Dear team,

I mayank vilas sankhe was planning to buy flat at lodha amara and asked to swipe credit card yesterday as it was very late so they told to come back next day and we trusted them & left. Today we came to complete formalities and found that there is nala (Gutter) passing by our flat.

Yesterday my wife was asking to sales representative whether there is any nala (Gutter), buildings or crematorium nearby. But he clearly told that nala (Gutter), buildings or crematorium are not in the surrounding. Then also for confirmation we asked for the site visit which was...
Complaint comments  Read comments Complaint category Real Estate

Lodha Group — property

 Sangita Tripathy on Mar 16, 2018
Dear sir / madam,

Lodha under construction property booked since 2014.

I have booked the flat in april 2014 at lodha casa paseo - e 203.

Possession still not given dates are only getting extended. Last got email in june 2017 saying will give by dec 2017. Still no revert. No customer email id nor call number to complain.

I am paying emi with no tax benefits. Need immediate help for action against the builder. It is my hard earned money which has got stuck and they are not responding at all.

I had also received a mail last...
Complaint comments  Read comments Complaint category Real Estate

Lodha Group — sales department of lodha

 Manoj Ujjainwar on Mar 13, 2018
Today i visited lodha palava office after demonstration of palava plans they took me to sales office but i found sales office personal was so rude for customers as if they do not want to sell the flat they were not guiding they told us to go see the flat with no respect. As if they are doing us a favor i was expecting the brand name lodha but unfortunately sales executive was so rude....
Complaint comments  Read comments Complaint category Employees

Lodha Group — palava - a-0505 in the casa cielo a in the project lakeshore greens, situated at dombivali.

 saisom on Mar 8, 2018
I booked the flat in march 2014 in palava a-0505 in the casa cielo a in the project lakeshore greens, situated at dombivali.

At the time of booking the possession date told to us was in november 2016.

But it is now march 2018 still no possession given to us.

What the lodha is doing. Only false promises they are doing.

Any body can help me in raising the complaint further to higher authority.

I want to take strong action against this lodha group.

Many emails written to them and also many calls. Every time some...
Complaint comments  Read comments [1]Complaint category Building Developers

Lodha Group — refund of eoi amount

 drsachin12377 on Feb 18, 2018
I had received a phone call for lodha parel project and they collected a cheque of 6.3lakhs as eoi (Expression of interest) in project saying i will receive a refund if cancelled within a window period till 19th feb 2018. Now i have asked for refund as iam not interested due to financial reason the chanel partner denies. I am in the window period and need my refund back....
Complaint comments  Read comments [2]Complaint category Real Estate

Lodha Group — support required at staircase [Resolved]

 mukeshv on Jan 28, 2018

This is vanjara mukesh
I am working in tatacapital at i think techno campus thane, behind vivian mall. I am bringing to your notice there no any support at staircase. So its very difficult use staircase especially people like me who is handicapped.in rainy season condition is very worse. I already complaint to security incharge many times but he seems not interested.
Its useless to keep such security in promises. Request to take this in most priority considering very dangerous for handicapped and aged people.
Hopping for positive response

Complaint comments  Read comments Complaint category Utility Services

Lodha Group — delay in handover - everyday new information

 Ashutosh Pati on Jan 12, 2018
I have struggling with lodha, i booked a flat at m-1502, wing m in lakeside. Since last 3 months i am following up with all the concerns people and wanted to visit the side before the key handover. They didn't agree after 2 months somehow i did compromised stating that i will carry a demand draft of the rest amount at the time of key handover and receive the key and give the demand draft.
Since last 45 days, i am getting some new information everyday, after getting confirmation from the help-desk for the key handover on 14th jan, i made the online payment though i agreed to...
Complaint comments  Read comments [1]Complaint category Building Developers

Lodha Group — delay in completion and very poor quality work

 Moses2011 on Jan 5, 2018
I booked a flat with lodha on the basis of the brand and confidence due to its name and market presence

I could not move in due to faulty works and the completion of the tower with safety lifts. Lodha charged us with 18% clause on delays of payment by a day. Today they must take ownership and compensate for the delays

Poor lifts... Already complained several times
Parking not allocated yet
Full amenities not provided
Quality of flat work poor
Bathrooms smaller and unusable comods
Wash area smaller and reduced
Reduced play...
Complaint comments  Read comments [1]Complaint category Building Developers

Lodha Group — cluster segment blank & clock time reset to default issue & ignition off during vehicle running condition

 Surendran J on Jan 4, 2018
Dear honda team,
I gave my honda hornet 160r bike for general service in lodha honda[chrompet branch] on 25/nov/17 and i have given expected delivery on 29th/nov/17, but 06/dec/17 it has delivered delayed still not resolved completely[tank lockset not fitted till now am using old tank lockset and unique ignition key.. Due to lockset part unavailability its delayed..
I have been following since last 3 months for lockset. On the date of delivery they agreed to change my lockset in 1 week of time i. E on 13th of dec. But till date it is not resolved.

Complaint comments  Read comments Complaint category Motorcycles & Scooters

Lodha Group — refund of booking amount for lodha palava project

 Pareshbedse on Dec 31, 2017
I have visited lodha palava site through agent mr. Anthony (+91-[protected]). I had paid booking amount at lodha palava on 18th sept 16 for project golden tomorrow (Rera registration number - p[protected] / p[protected] / p[protected]), with token amount of rs.45000/- lodha head office - lodha excelus, n m joshi marg, mahalaxmi, mumbai – 400011.
To the sales manager mr. Ashish sharma (+91-[protected])

I had verbally cancelled my booking on 5th aug 16, and requested then to refund booking amount of rs.45000/- as there is no unit / flat is booked for me and not even allotted...
Complaint comments  Read comments Complaint category Building Developers

Lodha Group — false information, cheating and fail to refund money by builder

 ajayg_Mumbai on Dec 30, 2017
In march 2017, i have booked flat in lodha palava on the basis of information provided by sales team, but surprised to see that many wrong information provided including possession date, relaxation in interest on delay possession, restriction on resale, inclusion and exclusion from price, floor and many more.

Many reminders, notice and calls from my side, but they were not ready to t listen after advance payment. They always asked me to adjust or compromise with whatever they give. When i asked refund as agreement is not signed, they clearly refused and started charging interest....
Complaint comments  Read comments Complaint category Real Estate

Lodha Group — delay in possession of flat - lodha

 modiamitrr on Dec 21, 2017
Dear sir,

I have booked flat at lodha as of april 2014 with agreed date of possession dec 2016, but still after 3 years 8 months i have not received possession of flat.

Moreover as per agreement of sale there is grace period of 1 year which is also about to to cross on 31st dec 2017.

As per last communication now possession date is shifted to july 2018, without any compensation.

Now i am asking to terminate agreement, than lodha customer care replied that i would be charged 10% penalty, moreover refund would be paid in 12 equal emi without...
Complaint comments  Read comments Complaint category Building Developers

Lodha Group — booking amount refund

 sonia123321 on Dec 20, 2017
Dated 17.12.2017. I have visited palava city and there met with mr. Praveen (Praveen. Khandekar@lodhagroup.com-[protected]) & with mr. Kamlesh hanfode (Kamlesh. Hanfode@lodhagroup.com-[protected]).
We booked flat under as of attached and paid booking amount as rs.99000/-and on the same day when i came to home then at night due of some cerious incident i planned to canceled and then and there itself called and ask him to refund my money,, that day both agreed but now they are not responding..

Kindly refund my amount.. This is very critical and cerious situation...
Complaint comments  Read comments Complaint category Home & Garden

Lodha Group — refund my booking amount

 shreyamanish on Dec 14, 2017

We have cancelled our booking from lodha mira road project 10 days back, but the staff is misbehaving and not considering the cancellation. Also they have called and informed no refund will be made, which is not in the policy as well.

The reason for our cancellation is that project has not received cc contrary to what was claimed to us at the time of booking that cc will come in a month. So we really do not want to go ahead with this project anymore. We need our refund back immediately, even after constant follow up, staff is misleading us, misbehaving with us...
Complaint comments  Read comments Complaint category Building Developers

Lodha Group — booking amount not refunded for lodha palava flat no. 1203 riverside

 ahmedisrar on Dec 9, 2017
I booked 2 bhk flat in lodha palava city and same cancelled due to non proper response from the customer relationship manager and wrong information given by sales team.
After cancellation customer relationship manager agreed to refund 50% of token amount and got signed for the same. Now i am getting letter from lodha indicating that full 90000 rs. Got forfeited.
How i can get the refund presently i am in oman....
Complaint comments  Read comments [1]Complaint category Building Developers

Lodha Group — lodha luxuria priva c wing - michelangelo

 PhillipT on Dec 7, 2017
I purchased a 3 bhk large flat in c-wing michelangelo and got possession and the same has been given on rent. However it is more than 4 months now, the non-stop huge civil work going on in the 2nd, 4th and 5th floor. The work is carried out even on sundays and public holidays and during the afternoon. Mr. Vinay, the site manager is constantly being informed and he is trying his best to control the nuisance. However the work does not seem to stop and workers are all over the place. There is a huge security hazard and noise pollution.

If the civil work which seems to be carried out...
Complaint comments  Read comments Complaint category Other

Lodha Group — property changed after a booking before it was codename riverside aurelia g 1802 and now it is codename epic aurelia 1802

 Dj-vivek Hbds on Nov 30, 2017
As i booked the flat code name riverside aurelia g 1802 but i am confused when i got the receipt by courier at 27/11/2017 vide receipt no is 00688664
In receipt why the flat has changed tower changed why your management has changed the property which is totally wrong which may pls correct the mistakes at this stage now to avoid further legal communications
(Code name epic, aurelia g 1802)
Instead of our booking
(Code name riverside aurelia g 1802)...
Complaint comments  Read comments Complaint category Real Estate

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