Loop Mobile Complaints & Reviews

Hi Sanjeev,

We have forwarded your complaint to the concerned department. We will ensure that your issue will be resolved as soon as possible.


Loop Mobile Team

I wanted my Loop Mobile number to be converted to Vodafone. When I submitted my documents to Vodafone Store near Malhar Talkies, Thane for processing, I received the response from Loop that the number cannot be transfered to as my mobile number was a "LIFE TIME CARD".

I wanted to change my Service provider as Loop has a poor network.

Kindly guide us how can i convert the service provider with same mobile number

Regards,

Rahul - [protected]

My cell number is [protected] and operator is Loop Mobile, Mumbai. On 20 January, 2011 itself I sent an sms to port this number. I got UPC code which is LM132824. I submitted all the documents required for porting my number to vodafone. 2 days later I came to know that loop mobile has rejected this transfer, citing wrong UPC code. I went personally to Loop Mobile, Ghatkopar Gallery, on 26 Jan, 2011 to ask them why they gave wrong UPC as the reason whereas they themselves had sent the UPC code sms to me and the code written in the transfer form was absolutely correct. They verified in their system and even agreed that nothing is wrong with the UPC code but they said they can't do anything about it. In fact they said that why was I porting and forced me to stay with them.
I again went to vodafone and have explained them the tricks played by Loop Mobile.
But still my number is not ported and I guess there is no authority to check these kind of false tactics played by Loop Mobile to prevent their customers from porting.
Why is this MNP process so weak such that mobile service providers like Loop Mobile can freely harass customers. I want to port as soon as possible but just don't know what to do.
Is TRAI listening? Please help me.

I am a LoopMobile subscriber in Mumbai. I requested to port out of Loop Mobile under the new mobile number portability scheme. I have been informed by LoopMobile that since my sim card is a company number, it cannot be ported out, despite my company agreeing to the porting. Is that correct? Can number portability be done only if your sim card is on an individual's name?

Hi Shailesh,

We regret the inconvenience caused. Could you send your contact details to [protected]@loopmobile.in and we will connect with you to solve your issue as soon as possible


Loop Mobile Team

Loop Telecom Limited — Rejection of Number Porting

I have applied thrice for porting out my mobile no. from Loop Telecom Limited to Idea Telecom but my request got rejected all three times without stating any valid reason!!! on visiting their center assurance is given from their side that next time your request will not b rejected and they request to reapply!! on reapplying again they reject request stating reasons which is not acceptable!!! please look in the matter and do the needful at the earliest. my details are as below


Bhupesh D Kukreti
Mob no.[protected]
User from 2007

loop mobile service provider — not porting out my cell nos.

sir,
i pukhraj singvi mobile nos.[protected] want to tell you that becuse of loop mobile prepaid service provider i have incurred a losss of rs. 4,00,000 in my business nd i have lodgged many complaint regarding the issuses in their service center but no one is taking any serious action so finally i decided to port out from loop but they have rejected my request two my giving foolish reason i got feedup of all this and finally typing an e-mail to you hope you will take action against them and my nos. vll soon be port out
THANK YOU

Loop Mobile — MOBILE PORTABILITY DECLINED ON UNJUST REASONS

LOOP MOBILE DECLINED PORTABILTY OF CELL NO [protected] OF PARAG MANDPE.DOCKET NO LM 573785.

COMPANY TO DIRECTED TO PROVIDE SERVICE TILL REQUEST IS ACTED UPON FREE OF COST AND BE PENALISED FOR DEFICIENCY IN SERVICE.

PARAG MANDPE

E MAIL ID [protected]@indiatimes.com

my name is manoj and my mobile number is [protected], i want to switch my mobile no. into different telecom service provider.
currently i am using Loop mobile and plan is per second pulse.
one day i sent sms with PORT to 1900, but i receive a message with WRONG CODE.
then i called to customer care to resolve this problem.....he said that first you have to convert into our basic plan, then after 3 months completion of basic plan you are eligible to port into any other telecom service provider. i think this is not the way they are talking about.....
if i want immediate MNP then what i will do....i am using the current mobile service from last three and half year.
so, i am already eligible for that.....so pl. confirm it to me as per TRAI is there any rule that, if any body is using some plan other than basic plan of any telecomm company, is it require to change into the basic plan..?
then only he is eligible for MNP...?
i think its not.
pl. help me get rid of this stupid thing...!
this is totally unfair.
my mail-id is maxx.[protected]@gmail.com

thanks,
manoj.

Dear Sir,
please advise i have a loop mobile number [protected] from October 2011, intially it was a post paid plan but there were network issues and also no 3g service hence i decided to port out, the first it was rejected under the pretext that it is a post plan and it cannot be ported unless it converted to prepaid with 90day waiting period then after 90day completion of prepaid plan you are eligible to port into any other telecom service provider. I did as asked in the first week of March 2013
i completed the ninty days period
now when i have requested to port out the same is rejected citing contractual obligation violation and that i have to give 60 day advance notice only then my porting request will be considered
please advise is there any way i can bring this issue to the notice of TRAI or consumer forum to get out of this harrasment by loop mobile
A harrass Loop Mobile consumer

Now Loop mobile have started a new tactic.
I put in a request of porting for my number [protected], and got to know that the loop mobile has delibeartely changed my name in the database so that my porting from the new operator gets rejected.
I have made numerous calls to the helpline in the past two years but not a single time did they tell me that my name is wrong but suddenly after putting in a request my name and address changes.
Now they tell me that I have to put a name change request which means I have to convert into postpaid.
Please sort this issue otherwise the only option left is to approach consumer court and TRAI.

I have a SIM card post paid from Loop Mobile and wanted to change my service provider from Loop Mobile to Vodafone as I had bought an iPhone 5. Loop mobile does not have 3 G (which I was not aware of and was not informed by Loop). Without 3G I am unable to use my iPhone to its optimum. I have on 15 November 2013 sent an SMS for porting out. I received the port out number from Loop Mobile. Vodafone contacted me and took my documents as well. I received a phone call saying my Vodafone application has been accepted.

Today I receive an SMS from Vodafone that Loop Mobile has rejected my application for porting out as "there are subsisting contractual obligations from the subscriber agreement"

I HAVE NO OUTSTANDING BILL. IN FACT I HAVE CREDIT ON MY ACCOUNT OF APPROX. RS 700/-.

When I would shift to Vodafone I would have had to give up this amount to Loop and would have gladly given up for getting a SIM card compatible to my phone.

SO I DO NOT UNDERSTAND WHAT THIS IS ABOUT?

I AM TRULY DISAPPOINTED BY LOOP MOBILE

Nalini Kapadia

I am using loop mobile ([protected])for last 5 years in mumbai. But not happy with
the network. so I send SMS to loop for number portablity code 3 time. But no
answer. i have to change my servie provider. Please help me solving my problem.

loop customer support always ignore our call when we dial toll free no 800.

Also suggest me if i dont get appropiate responce, how can i complaint to:
1) TRAI
2)Consumer Forum.

I am using Loop Mobile from Last 10 Years, I have submitted request to PORT My Number [protected] from Loop Mobile to Idea before 29 th November, 2014 but Loop Mobile have not released Number so my number is still with Loop Mobile. I had only this number from last 10 years so i had tried to visit all the Gallery but all Gallery was closed down i need my same number to get released from Loop and PORT to other service provider.

Loop Mobile — wrong sms pack activated

TO,
LOOP MOBILE
I, have i activated for sms 11 pack which gives me 110 local sms free for 30 days but instead of this i hav got 200 sms with only 7 validity. i hav activated by seeing this pack from *555# & their still shows the same pack.

my mobile bpl card no.[protected] last date.1/10/2011.my balance is 22000second i will call 2/10/11 660second.tane my a/c balance is only 6800second.i complained loop mobile costemer care but i dint get any response.

my bpl card no.[protected]...loopcard service is very bad i will complaint costemer care service but any person not responsibel for any answer...sevice is very bad.

sevice is third class

Hi Naresh,

We have forwarded your request to the concerned department.

Someone from the team will connect with you in the next 48 hours.

Loop Mobile Team

Even i am tld the same thing by loop Cc...what is the solution for this???

Hi Jigar,

We regret the inconvenience caused.

Could you send us your contact details to [protected]@loopmobile.in and we will connect with you to address your issue in the next 48 hours.

Loop Mobile Team

Loop Mobile Services — Stop promotional messages

From, since i am having loop sim there are numerous promotional messages everyday i had also messaged saying stop dnd and the reply was service not in use on your number, so if you can please see into it as i am tired of receiving 25 to 30 messages daily and deleting it.My loop number is [protected]

LOOP Telecom — MNP-9870736764

Hello,

Currently I have having LOOP mobile – [protected], on 28.01.2011 I put a request for MNP. My unique porting code is LM154425.

On 29.01.11 I approached to MTNL-Nerul office and collected the SIM card ( I wish to use MTNL service on [protected]).

Today I received a call from LOOP customer care ( [protected]) that I can not port because my number [protected] is having life time validity.

Please help me in this regard and advise me to whom I need to approach to get rid off from LOOP mobile.

Please find the below excerpt of the communication I had with LOOP Mobile.

In short: LOOP Mobile has rejected my Port out request because of the reason I am a life time customer of their poor mobile service.

I not only want justice for my self but also for all the consumers who are witness of their unfair practices.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄


From: Vikas Rander
Sent: Friday, February 04, 2011 10:30 AM
To: 'appellate.[protected]@loopmobile.in'
Cc: '[protected]@gmail.com'
Subject: RE: MNP-[protected]

Please advise me on what legal ground my PORT request has been rejected. I have received a message from 50991 that LOOP mobile has rejected my port out request because of “contractual obligation violation”. Please let me know where it is written in TRAI or DOT laws that I can not PORT out because of I am life time customer of your service.

I have every right to rid off from your poor services.

I hope I will get the response of my above query in reasonable time limit. Failing which, I will knock the door of consumer forum and will file the suit of Rs. 1 LAC for all the mental stress you people have given to me.

Apart from the above I have also learned that LOOP mobile is making all unfair mean to retain the customer by rejecting the PORT out requests. Do you don’t think that, 35% of our population is still not literate and they go what ever you communicate to them and hence it is observed that deliberately you are making fool out of them and hence it is my moral responsibility to take up this matter to court and also I will send copy of this mail to leading news papers.

Thanks in advance,
Vikas Rander


From: Vikas Rander
Sent: Thursday, February 03, 2011 9:46 AM
To: 'appellate.[protected]@loopmobile.in'
Cc: '[protected]@gmail.com'
Subject: RE: MNP-[protected]

Reminder !!!!

NO UPDATE TILL TODAY!!!!!


From: Vikas Rander
Sent: Tuesday, February 01, 2011 10:45 AM
To: 'appellate.[protected]@loopmobile.in'
Subject: MNP-[protected]

Hello,

Currently I have having LOOP mobile – [protected], on 28.01.2011 I put a request for MNP. My unique porting code is LM154425.

On 29.01.11 I approached to MTNL-Nerul office and collected the SIM card ( I wish to use MTNL service on [protected]).

Today I received a call from LOOP customer care ( [protected]) that I can not port because my number [protected] is having life time validity.

Please help me in this regard and advise me to whom I need to approach to get rid off from LOOP mobile.

Regards,
Vikas Rander |

I am having a prepaid connection of loop mobile. I have been upgraded by the company to life time prepaid. I want to change my service provider but the company says that it cannot be changed as you are lifetime customer. When i did not opt for life time why did the company need to upgrade me.

I have submitted documents to LOOP mobile gallery on 10th February,2011 for portint in from AIRTEL. It is now 11 days and the process is still incomplete. I have recd an SMS from loop that my documents are verified and my line is active. Still, Airtel simcard is active. I visited LOOP gallery twice but to no avail. They always say wait for another 2 hours. Really a very bad first time experience.
The difficulty is that I do not have any balance in my airtel sim and I can not access LOOP sim.

I hope loop administration will take up the matter as soon as possible.

Hi,

We regret the inconvenience caused an we ensure that we will address your issue as soon as possible.
Could you mail your contact details to [protected]@loopmobile.in and we will have our relationship manager speak with you.

You can also tweet to us on our Twitter handle (@Loop_Mobile).
Also you can reach out to us on our Facebook page http://on.fb.me/frIufg

I had opted for a MNP on the very 1st day when the facility was availble from Loop to Vodafone.
And for the last 1 month I have been following up on the same. No actions so far.
I am being told my forms have been rejected due to contractual reasons and have been asked to send emails. Till date I have sent them 5 emails atleast called them 25 times atleast.
All my emails go unanswered. When I call them they have no solution and promise a call back - they never do.

Atroctious and pathetic customer service.
I am more inspired to move out of Loop for this kind of disgusting attitude.

Please guide in helping me port out.

Anand Sundaram
Mobile: [protected]
Mumbai

Same problem for me too. I have 2 loop mobile numbers and want to port them to vodafone. I have done all the procedure correctly but still my porting request is rejected. MNP is a lame process and TRAI is using loop holes to help such players.

rahul shah.

Respected Sir/Madam,

My name is Mr. Aarzan Mistry from Mumbai and recently I applied for Mobile Number Portibility (MNP) from Loop Mobile to Vodafone. I SMSd Loop Mobile and got UPC # 399656 on 26th May and I went ahead and filled all the required details wioth proof to Vodafone gallary at Fort.
All was excepted and I was given a new SIM which would be activated within 10 Days.

But, on 31st May I got a SMS from Loop saying that my request for MNP is rejected due to "Contractual Obligation Violation". So, I called up Loop Customer care at around 08:30 PM and the reason was:-
1) Since I was on 1p/per sec scheme on Prepaid account, I had to shift to Base plan (i.e. Re 1/per min plan.
2) Deactivate DNC.

Since I had no option I had to request them and change what ever was required.

I have been with Loop Mobile for appros 10+ years.

My question is are these rules made by TRAI or GOI. If not then are respective Service providers allowed to make such rules and harres the customers.

My contact # is [protected].

Looking forward to your reply.

Thanks,

Aarzan Mistry.

We regret the inconvenience caused. Thank you for providing your contact number. Our team will get in touch with you shortly.

Thank you for your patience. Our team has taken your request for MNP.

Of no use as the nain question is still not answered.

I have still not received any reply on my complains and it is 3 weeks and my number is still not transfered to Vodafone.

Need an reply as soon as possible or will have to escalate the matter with TRAI and Consumer Court.

Dear Sir/Madam,
I have been a satisfied & loyal Loop Mobile customer for more than a decade. After paying the due bills and some extra amount I submitted application for porting my no [protected] to Idea cellular. Had given the application a few days before 29th November. Idea cellular has finished verifications but the number is still inactive. Upon getting in touch with Idea Cellular customer service, we were told that they have not received noc from you ie Loop Mobile to port the number.
We have been using the said number for business purpose for a long period and the same is important to us.
We request you to do the needful & resolve the said issue as soon as possible.
Feel free to get in touch me for any explanation on alternate no [protected] or mail [protected]@gmail.com
Thanking you,
Viraj Mhatre

Dear Sir/Madam,
We submitted documents and form for porting Mobile No [protected] from Loop Mobile to Idea Cellular on 24th November 2014. ut Still my number is Started. I have enquired from Idea office, they informed me that they already did all activities of port from their side and only clearance from Loop mobile is needed to start service.
I had also sent a letter explaining the same to Loop Mobile office ( address mentioned for sending cheque payments for pending bills post closure ) No one from Loop Mobile has bothered to address to said issue or replied saying the same cannot be done.
The number is very important to me as I have been using the same for more than a decade.
We had also paid extra amount towards pending bill if any as per Loop Mobile guidelines.
Please Help!
Viraj Mhatre
[protected]

hey i have been complaining loop mobile erstwhile bpl mobile...since last 3 years re poor network at my residence in goregaon west... but no body frm loop mobile is bothered abt it.... and there representatives are so rude towards the consumers

i wud suggest my friends please stay away frm the loop mobil


thanks

I too am facing the same Neywork problem in Goregaon (w), M.G. Road area. I absolutely have no Network when i'm at home & keep on missing calls. I tried complaining about it but they say they look into the matter at the earliest. Hopeless service provider. Why don't they sell the company to a better off provider. I vouch for the MTNL dolphin services.Extremely cost effective, first one to introduce 3G in mumbai.

i am residing in SAIDAPET C.I.T nagar area in CHENNAI, since we moved to our new home here, we are facing much problems in regards to mobile network, i have airtel pre paid connection and i request to take immediate action to this complaint pls.

Samir

Plz Checked my all call records of yesterday night between 10pm to 1pm
Many(near by all) loop mobile executives are Maaadarchodd, bhen k lode, As_hols, Mother [censored]rs
because they asking me my problems, then i told my problem to them, then they disconnect my call many times.


I m using [protected] BPL /LOOP Mobile from Past 2 year ..having 4 connection with me...
but I am facing a very very very bad network Problem..at my Residence at Wadia estate, Bail bazaar, Kurla (W), Mumbai-70.
I cant receive or make a single call from my home, Bcoz there is no network..
I have to go out side my society to do the same...even cant recv SMS also & many SMS are loss/laps by your system, They blocked my all incoming sms
(SMS problem is From 05/01/2010 to now)..
There is no problem in my SIM card & Mobile(I checked)& not also in my Phone message setting & message inbox is empty...
I had done many complaints to mobile executives, but they not giving my resolutions, they many people giving me wrong information many times & different different statements about my problems.
They making me angry by disconnecting my calls.
Now they are not taking my complaint about SMS problem.
Pls take strict Action against that people who want only FOKAT KI SALARY..

maadarchod people award in loop mobile goes to:
Vinod Shah, Sohail, & Senior executive Vinod
this people disconnect my calls without any reason yesterday night between 10pm to 1am..

Loop Mobile — very poor network

dear sir,i m using loop service since 1998. at my office loop's network is very week from last 1 year at ghatkopar aslpha,jmm road

DEAR ALL,

I WOULD LIKE TO BRING TO YOUR NOTICE THAT LOOP MOBILE COMPANY CHALLENGE OF BEING NO 1 NETWORK IS JUST FAKE THEIR SERVICES ARE PATHETIC IN THANE WITH VERY INFREQUENT NETWORK AND OVER AND ABOVE WORST SERVICES IN GALLERY . I HAVE TURNED PORTABILITY FROM TATA DOCOMO TO LOOP CAUSE I WAS FACING NETWORK PROBLEM. IF YOU ASK ME I WILL SUGGEST EVERY THANA PEOPLE DON'T CHOSE LOOP.

Hi Shoaib,

We regret the inconvenience caused. Kindly mail us your no. along with your issue at mumbai.[protected]@gmail.com

i am unable to get network at my residential address at vile aprle for past 6 months my mobile no [protected]

Hi Nilesh,

We have forwarded your issue to the concerned department. Our team will connect with you to address your issue as soon as possible.





Loop Mobile Team

Hi Nilesh,

We hope your discussion with our team has helped you in solving your issues.

We appreciate your association with us and we appreciate your feedback.

Feel free to contact us on http://on.fb.me/gwNId8 for any of your issues.

Thanks

Loop Mobile Team

dear loop team,

Till date Loop has not allowed MNP transfer to Vodafone.
Can you close this today itself.

Regards,

Nilesh Shinde

sim card reactivation

mobile has fallen into the water and sim is not workin so can u plz c to it at the earliest mobile no.[protected]

Loop Mobile — lack of information

My loop mobile no. is [protected] and i have started so not disturb services provided by loop mobile. but after some days i got started receiving sms from no. 50606 for some wallpaper download link. i talk with loop mobile executive about this prob and they told me me to register complain and done that. and still i m getting the same sms and talk with them so many time but didn't help me and always giving me short of information and trying to misguide me. and one time one of their executive told me that i can manage my dnd(do not disturb) service from net also. so when i start that i got some prob and call at customer care no. and now they told me that u can do that. so now i want some proper feedback from them and want to take some strict action against them for misguiding me.

MY NAME SUNIL DHERE
NO. [protected]

ALL CUSTOMER EXECUTIVE GIVEN WRONG INFORMATION, FOR MY BILLING DETAILS, SINCE 24HURS MY PHONE IS DISCONNECT, FOR MY BILLING PAYMENT ALL ARE GIVEN WRONG DETAILS,
CUSTOMER EXECUTIVE NAME IS
LOOP MOBILE GALLARY MOHD ALI ROAD EXECUTIVE
1) MR. NOOR, 2) MRS. POOJA, 3) MRS PRIYA,

AND PHONE EXECUTIVE,
ALL EXECUTIVE OF TALKING WITH ME FROM DATE [protected] TO[protected]

Hi, we value your association with us.Hope your issues have been solved.
Do get back to us in case of any queries, complaints, suggestions etc.
Loop Mobile Team

Loop Mobile — Unsatisfactory Service

To Whomsoever this may Concern,

This is to highlight the fact that I've never been with such a degraded Service Provider Other than Loop Mobile. Ever Since BPL changed to Loop the service has gone from worst to even pathetic. I had earlier complained about the Mobile Internet pack that didnt de-activate after several requests via text. On calling the contact center the agents, Supervisors (who are not capable of doing anything) even couldnt do it with just an excuse that they dont have any access to the system that can do this. Somehow I wrote to redressal and got things fixed. Terror striked me once again when i wake up and get a message that some amount of money has been deducted from my account towards Mobile Internet. All I asked from the agent was to de-activate it again and revert me back my money. Again the same streak continues. When asked for a Supervisor the line was transferred for long and then disconnected (Nothing new). I wonder if anything is ever going to happen. As a matter of fact Im clueless. Any help would be appreciated.

Regards,
Bryan.

Hi Dipesh,
I'm facing similar situation, i send numeros sms from my mobile to PORT out from Loop Mobile, but some reason they blocked and keep pushing me. I just spoke to u in the phone as u said i too have to convert to normal call plan. Lets see howz going things...
Thanks
Arnold

Hi Dipesh,

Even, I am facing same problem. They have rejected PORT change saying .They will not allow as the number has a vaidity til 2014. When i asked under which clause section of TRAI guidelines it is mentioned . Then the CC guys said TRAI has called them and informed. Funny thing which difficult to believe.

Calling them regularly and after that they saying they will allow now . I am asking reason for rejection for first time. Noodal officiers are hiding and not responding. We should sue this company for sure . They are harrasing the customer for no reson.

Thanks

RS

Hello All,
I have 3 numbers and have submitted my application to get out of Vodafone, 3times they have rejected even though I have paid excess amount .Is there any way we can take serious action against this harassment from Vodafone.
Raj
[protected]

Loop Mobile is taking subscribers like us for a Royal ride and they think they can get away with this!
Wait we can take Legal action and screw them badly very soon...

send mail to corp.[protected]@loopmobile.in and first change your corporate plan, from corporate to individual, with deatils of new individual tarrif plan and then speak to nodal officer (uday) number avilable back of your bill.

Regards
Ahamad Shaikh

I was a loyal customer of loop mobile since many years.The company took a deposit of Rs. 3000 .this was reflecting in thier system since last mnth.
However, i recevied a bill which need to be paid immeditely and they are now telling the depoist will be coming in courier after sometime and not acccepting are request to cut from are deposit and refund the balance amount.


contact no [protected]

I WAS POST PAID USER OF LOOP MOBILE WHEN THEY DISCONTIUED SERVICES. MY CREDIT AMOUNT INCLUDING STD DEPOSIT WAS Rs. 617 WITH LOOP MOBILE AS PER THEIR LAST BILL. TILL DATE WE HAVE NOT RFECEIVED OUR BALANCE AMOUNT BACK FROM LOOP MOBILE.
CUSTOMER A/C NO - 1.811215
CUSTOMER ID - 813997
MOBILE NO [protected]

I WISH TO MAKE COMPLAINT AGAINST LOOP MOBILE AS THEY HAVE NOT PAID OUR BALANCE MONEY BACK.

Porting request given to Vodafone on 11/11/2014

It shows approval pending from Loop's end. Phone number : [protected] & [protected] LM694346 LM281457