Magic Holidays Complaints & Reviews

My magic holidays membership no. Is mh/mum/5623 valid from 08-2015 taken from magic holiday office located in ‘little world mall, khargar’ from mr. Sanjeet moulik & mr. Oskar. There are many reason for surrendering the membership which is mention below in details. There is no other opinion to continue this membership and hence request you to take my this surrender request and refund the full amount which has been paid to you so far and stop the ecs payment from the next installment (Sep'16 onward).

Reason for the surrender the membership on immediate effect as below: -

1. When the first confirmation call we received before joining the membership, we have initially regret the confirmation as it differed which was presented to us, then after we received the call from mr. Oskar stating that this is the process for the confirmation and it is based on the base line so you can accept whatever they ask you and whatever we have offer you in presentation it will be provided you and the same will come in the joining kit. So in second confirmation we have accepted all those point which was ask to us as a confirmation.
2. Commitment which was told to us at the time of presentation the package is different in many ways which is received in membership kit.
3. The membership kit doesn’t mentioned those points which was told in the presentation.
4. There is a hidden factor in rci property which says it will be provided for maximum 2 person in the same cost.
5. There is a hidden cost in rci property which says 1200/- per night for extra person needs to be paid compulsory.
6. There is a hidden cost in rci property which says 250/- per person per day toward breakfast needs to be paid and it is compulsory.
7. There is a hidden cost in rci property which says for any cancellation the paid amount will not be refundable.
8. There is a hidden cost of fluctuating of amc charges, which was told to us 6100/- per year is fixed.
9. There is an offer given to us of rs.5000/- cash back, which will auto credited after 4 emi but it was not given till date.
10. There is an offer given to us for one day picnic, which will be arrange by the magic holiday and date will be convey to us based on the availability of the group of peoples. As it was convey to us also like for individual person this can’t be done, when we request to provide the picnic for the proceeding next week after joining the membership.
11.in the presentation they have provided us 2 week rci bonus weeks without any additional cost but it was not mention in anywhere in the kit and when we enquired, it was convey to us by mr. Sanjeet that it will be provided only after the full payment is made, which is totally different from the presentation.
12. Two 2n / 3d free holiday package was shown and offer in the presentation but only one is provided in the document in the membership kit.
13. It was told once you become member will provide you the login details so you can login and you can do your planning at any time for anywhere and you can check your detail online. But when enquired about the login details we come to know that it will be provided only after the full payment.
14.in presentation it was told to us, if the full payment is made with in 18 month then no interest will be charged to us. But when enquired from the account / collection department we came to know it is only 12 months after that interest will be chargeable and from the last one month i’m receiving call from collection department to clear the full payment before 31st aug to relieve from the interest.
15.in the presentation lots of panoramic properties was shown but when we planned our first trip with magic holiday, we came to know there is only limited properties in panoramic and we needs to go with the rci properties for which we needs to pay additional cost.
16. It was told to us that the cost of the membership is 169, 300/- and only 6100/- per year amc needs to pay before travel. But while making the first trip plan in magic holidays we came to know that we needs to pay rci properties charges also apart from the mentioned charges.
17. And there is some utility fee mention in the membership kit like 10 usd or 20 usd needs to pay for overseas properties, which was not communicated in the presentation.

For clarifying the above point i have call the executive (Mr. Oskar) many times but he didn’t responded the same thing i have convey to your collection department also that mr. Oskar is not picking my call and reverting me back. So i visited ‘little world mall, khargar’ last week 3 times but out of that 2 days i found the office is closed that is on[protected] &[protected] and finally i can able to catch mr. Sanjeet on[protected] and he had convey that they can’t able to do anything in this request and we need to communicated to customer care for this surrender request. So, i’m writing this mail to you, kindly do the needful at earliest.

When i visited to your kharghar office, i got the reply from your executive like i am not able to plan my travel and blaming magic holiday to surrender the policy. Which i need to clarify that, first point of one day picnic which was told to us that magic holiday will arrange and convey to us. Than how you can expect me to follow up. Second, i have a plan to travel in next week from 13 to 20 of aug'16 and for that i have made my plan and once connect you before 20-25 days then only i came to know the reality of this package and hidden costs. Due to which i have decided to surrender the policy immediately. And for your information i have plan my own vacation in next week because i have not received the good response from your side.

I couldn’t able to continue this membership with all this cost factors and hence request you to take my this surrender request and provide me the refund (Amount paid by me so far) as soon as possible and stop ecs payment from the next installment.

From last month i'm following up and writing mails to them but no one is responding and ecs payment also not stop it is till deducting from my account.

Request you to kindly help me to get my money back and close this relationship with magic holiday

I am a nonmember of Magic holiday.

I was been called 7-8 time by one of your person to collect the 2n3d free voucher. Once I said yes and went to collect the voucher there is when I realized that this was some 45 min presentation for membership in 6th Aug. We attended the same and were given our voucher.

I and my husband were planning to utilize the free voucher and since last 6 days I am calling and following up with reservation department for helping me book the same.

Now they are saying that only if you become member than we will help you with the free voucher booking else we will not. This is the worst marketing strategy I have ever seen of any company.

Also would like to inform you that we were planning to visit the property once and check if we feel good, we would have thought of becoming member as we had like the concept of this membership thing.

But sorry to say that with this kind of service I will think twice before becoming member and will not advice my friend too. Thanks!!

In the month of sep2013, mr. Atiq – branch head – lucknow, approached me for the membership plan of magic holidays, since i am never interested any time share concept i did not show any interest in that, but he kept perusing me & came to my office many times alongwith one more executive mr. Faiz, they kept bugging & i kept denying because i was rather looking for a one time good deal for some good hotel, then mr. Atiq offered me a 7d/8n one time package in rs.15750 along with one induction cooker & food coupon worth rs.3k, i found this offer value for money & finally got convinced, i paid rs. 15750 through credit card.


After around a months’ time i received the welcome kit, but when i read the entire document i realized & shocked that it was actually a normal membership plan wherein i need to pay further emi’s to continue the membership & i can avail my first holiday of 3n/4d only after realization of atleast 3 emi’s, since this was not as per my understanding, i immediately contacted mr. Atiq & raised my concerns, mr. Atiq asked me not to worry & ignore what is written in the welcome kit & assured me that there is no problem at all, & he further assured me that he will take care of everything & he has already taken the approval from management for my one time 7d/8n holiday, when i still showed my doubt on what he is saying, he said that he can issue me few 2n/3d voucher’s just to reassure me that i can avail my holiday & there won’t be any problem, then he issued me two voucher’s on 3rd oct13, the voucher numbers are xm-2n3d-1735 & xn-2n3d-30541


In the meanwhile i had to change my location & i shifted to haryana, i joined a new company & hence could not plan any holiday in 2014, but when now in 2015 summer i am planning to have a holiday & tried to contact mr. Atiq in lucknow to renew those voucher’s i got to know that mr. Atiq has already left the job, then i contacted the branch & updated everything to the new branch manager who denied giving any resolution.


Now i am being given to understand that your this is a membership plan & i have to pay emi’s to continue it, this is a clear case of fraud & cheating & i am not going to leave it like that, if my grievance is not resolved up to my satisfaction, i will be bound to approach consumer forum


I request to please immediately intervene & arrange to refund the entire amount of rs.15750 at the earliest.


Membership number : mh/lko/0223

Dated :[protected]

Regards:
Khursheed ahmad
[protected]

Was invited for a presentation along with wife were all smiles till presentation. was not impressed. so politely refused suddenly change in behaviour started behaving rudely very unprofessional. untrained staf[censored]nable to cope up with pressure. frustrating behaviour also didnot give the free gift assured thane office majiwada branch also when registered my number on their tollfree no to lodge a complaint was assured a call back but no call back from company

Hi,

My name is Bharti Saini.I am an CitiBank credit card customer. On 2nd of July 2016, I got a call from a certain person saying he was from CitiBank premises and telling me I had been awarded a VIP customer status for being a faithful customer. I was explained number of schemes and packages as rewards and he guided me through a series of IVR steps for the same all this happening under the pretext that he was from CitiBank . Under the impression that I was talking to a CitiBank line I had entered my card details in the IVR call as a verification.To my amazement after the call I realized my credit card had been debited by an amount 9998 rs and 4999 from my debit card The call was from a certain tourist group by the name of Magic holiday club. I have notified them through mail that the transaction made was void and any product or services they address in my name is not authorized by me. My Package has expired Please the amount refunded. No one from their side has replied to my mail till now.


Thanks & Regards

Team Magic holidays is the cheater company, i enrolled for the holiday membership but during the confirmation call i denied for activation of membership. I sent the mail to company for my refund which i paid at chandigarh branch during the enrolement.

I called several times on their mumbai head office, discussed with Jewelen, Kavita, hemant but they all are not supportive to settle my case.

It is highly ashamed on Magic Holidays Panoramic Group company who are giving exciting offers to people to get their membership. I am one o[censored]s cheated by this company. Actually their sales people giving highly exciting offers to customers to get their membership. it happened with me when this company's sales people promoting our company in Rohtak city. They gave me an offer of 2 air tickets return, rs 5000 of food vouchers and 5 nights/ 6 days in Rs 42000/-. As i am demanding the same package, now they are refused to me giving. I already paid to them Rs. 21000/-


my contact no is [protected]

I have been cheated by magic holidays lucknow branch by their false commitment and unreliable sales person i will rather say them as their agent who are best in their talks but never get back to you once you are in any trouble. The customer care, guys be serious on this as the services are better with better after sale services. The call center executives are not bothered what you are saying they just know their standard lines as if some system is replying without understanding others perspective. Whosoever is concerned for viewing this complaint request you please not to forward anything to cc executive as that is not an answer for any complaint raised. If you do care for your existing customer do something. I have traveled recently with your services and found it worthless and now i came to know that emi has also been deducted even after informing your so called cc executives. I want my 25k to be refunded as early as possible. Else i have see other options for the same as it's been a month following up and i am not getting a response on the same.
Please leave a response over here so that i can do the needful.

My boy study in a reputed school in Lucknow in the campus a fraud company named panoramic group magic holidays came and organized a competition and collected the information about parents, name, salary, profession, car model, phone no., address etc. from the children after few months a phone call came to me and I was told that your ward has been selected in the competition and company wants to give a gift as prize so come and collect the prize I ignored the phone call due to lack of the time. but they continuously called me so I went to the place told by them with my family here they sown me there promotional schemes and attractive but fake membership plans they convinced my family in many ways so I deposited Rs.16, 900.00/- for one year tour package .They said that we can avail their package in one year. If we could not we can extend the plan.
In april 2016 I asked them to book my tour but they didn't booked. They told me my membership has been cancelled & you cannot avail the plan & talked with me badly. So, please don't book any package of the magic holidays

I was taken a holiday trip package from magic holiday club and i have pay them around 8000 RS in this they have sent me box with a one watch 2 thousand rs coupon & 2 voucher to me for to go in Trip, but wile filling a voucher i have done some mistake and they reject my voucher when i come to know about this i call them but now they are telling that they cant help me and i cant go for Trip
then i call to a voucher company name a unit of forever freedom impex Pvt. Ltd. they also tell me we cant help you
from last three to four days i am calling to both of company and trying to convince them but they telling that they cant do any thing for me i also told them to provide me a two new voucher and take whatever charge you want like 500 to 1000 rs then also they are not agree
i also told they this is a wrong u r doing with me only one mistake and i cant go for trip i also tell them for my money refund then also they are telling no we cant do this also
NO sir i am very help less i cant understand what to do now please help me
one more think when i sent a voucher a to them in this i also give a 2 dd of rs 500 each
details of magic holiday club
sorry i not have address but i can provide contact number
[protected] &[protected]

details of company booking for trip
a unit of forever freedom Impex Pvt. Ltd.
Office No. 106, first floor, CB 202A, guru harkishan plaza,
ring road, nariana, new delhi - 110028. INDIA
handheld: tel:[protected]
email: sales.[protected]@gmail.com
url: http://www.reward.asia || http://www.rewardcheckup.com

one voucher i have attach second voucher number is 102247
& dd number is 001803

my details
sumanto belal
room no 13, chawal no 05, kamala pandey chawal
pandey nager, rawal pada, dahisar east
mumbai 400068
mobile no - [protected]

Please return my money back for 25000 which I paid for nothing...I have really cheated as they told me that they will provide free trip and karnala trip including 3 4 days trip which I have never taken but they dont refund my money back and also didn't went for any trip and more ever they started deducting emi for 4000 rs which was causing 400 rs deduction from my account but I didn't pay any emi or ecs to magic holidays so I want my money back of 25000 immediately. ..

I was called to the magic holidays office at gulmohar park, ahmedabad on[protected] for 45 mins presentation. They explained various schemes and said price is only for today. At last said there is scheme for less amount only for today(Which was totally false) -scheme of rs40000/-(Magic recharge). They said you can pay by installment hence i paid rs15000 by cc and then 2nd day executive came home to take advance cheque for rest amount. But then when i tried to contact various customer care nos available on website on[protected] i got info the nos is switched off. Finally i emailed for cancellation from[protected] onwards, even after repeated mails there was no answer. Finally when i called their office they said cancellation is not possible but you do full payment and will do some alternate arrangement. I told do alternate arrangement in 15000 only.But they will keen on saying that we will extend your emi by some months( 2/3) in special cases. I said then do cancellation in special cases as i told. Even though i have all coupons of it but they are not ready for refund/cancellation. Its really not good if they cant do any refund/cancellation for rs15000/emi then how can anyone trust for rs40000/-. They are framing rules on their own.

At last there is no description in letters i received that cancellation/refund is not possible. They are saying that it cannot be cancelled in any way. I am filing the case in consumer court.

Ref: mr/ahm/0051 and executive
Attachments of my documents. I request other members also not to fall prey of this as they change their rule and regulation only in their favour.

I am also a victim of Magic holiday. I have to cancel my membership and already I have paid 55099/- rs and want my hard earned money back. Even I have not used their voucher and not even any single days. Now I have contact to them they are refusing for refund hence their executive has not said any cancellation policy now they are telling it is in the form only but my concern is this the executive has a responsibility to guide a customer regarding cancellation policy. I want my money back.

Magic Holidays has arranged a Promotional Meeting at Valsad, Gujarat On 01/11/2015.They Have called us for Promotional Demo & for 2 days 3 Night Gift Voucher as an Attendee.We were being told that Our Coupon will be mailed so far we have not received the same.So far I have made many Phone calls But they not replying properly. I have sent official Mail last week but no Reply.

Member Name: Mr. Avinash D Gangurde. Membership ID: MH/MUM/5579 We book our package at magic holidays thane on june 2015 and at the same day we cancel our plan and inform them about it through e-mail to magic holidays thane office on 1st july 2015 as well as submit written letter on 27-july 2015, about cancel our membership immediately and stop all bank process. coordinator of thane branch (ms priti) promise us she will do it immediately.but four months they continuously reduce ECS from our account i.e 10, 367 rs/month . we are not aware of it.They don't even inform us anything about it.They reduce our amount of 4 months i.e 41468. And now they are refused to attain us.we called again and again to ms. priti, ms kavita (mahim branch) and manager Hemant salve but they don't give us any response about refund.

I am an international customer and paid almost 70% of EMI. Very bad customer care and hotel reservation service. I requested for a holiday via their email. Even repeated Email, they never replied. Finally few weeks later, I call them (very bad service via phone also..no clear answer. call transfer and waiting to get a persons took hours and loose lot of money as international calll charge). Finally I managed to get a reservation lady and I complained all. I asked about my booking ..then she said no hotel available on that date and reservation not possible. My question is if no reservation available, why they never inform me via mail earlier and waited until I call them. It is my first reservation attempt. As they never even inform me about it, I had to book some hotel with extra high charge. If at least they inform me earlier, I would book it a cheaper rate. Actually they have 3 hotels under RCI on that vacation area. Then why they say no reservation available. When I call and check the hotels myself, reservation is already available. Then they tell lies also. PLS DON'T JOIN THIS COMPANY AS A MEMBER AND LOOSE YOUR HARD EARNED MONEY. Now I am planning to get refund of membership fee if not refund, I will file a legal case against them.

I join one holiday package from magic holiday (Mumbai) on 20th Oct 2015 and pay one installment (12000) but on 21 Oct 2015 i cancelled this and request to refund my money but they are not refunding my money. customer care executive always said that it is in process but 3 month has gone. Please help to get my money back

I have registered for Magic holidays membership. After few days i have cancelled my membership. I received email from Magic holidays member that your membership has been cancelled and henceforth ECS will not be deducted. But even after one month of cancellation they start deducting my ECS. I have registered complaint to there customer care executive but no reply from there side. This is very unethical. Fraud they are

Dear sir / madam We received a call from Magic Holiday Club delhi who spoke in hindi and introduced himself as an executive from HDFC credit card and said your credit card payments are good. And This package are actives your hdfc credit card . we are offering a discount card for this credit card and different different good offer and asked the card number and verification code form ivr. And deduction the credit card amount Rs. 7992 to date of[protected] . and after 2 days mail recived from magicholidayclub not mail recived through hdfc bank and this transjection is unothoresed. So please refund my tranjection. Fraud Name Merchant : Magic Holiday Club Magic Holiday Club :[protected] &[protected] and mail : [protected]@magicholidayclub.com Thanks & Regard Deepak sahu [protected]

I have taken holiday package from Magic Holidays(MR/DEL/009) in teh name of my wife MRS.SONAM. While I was planning trip bageshwar in the Dec End 25 Dec, they asked for extra charges as mentioned in the Signed document. As the signed document only mention EXTRA CHARGES it does not clear/verify exact amount. Now they are asking for the huge amount of 2000 per person in the name of GALA DINNER. It costs us around 8000 for 2 days which is much more than the charges of the room/cab charges/ etc.( I would say upto 4 times) Why would I pay for so much huge extra charges if I am going on the membership??