MakeMyTrip India Complaints & Reviews

I made a train booking on makemytrip, when i am trying to log in my account, the otp is being sent on the old number and there is no option to change the number. The update are being sent in new number i dint understand how is this happening. No one is responding on customer support. I urgently want to cancel the booking

I cancelled the trian ticket but i did not received any refund also i paid 60₹ for full refund when I booked the trian. When I contacted there customer service number they said that i am not applicable for refund also i cancelled ticket one day before travelling.help me
My pnr no.[protected]

Hi,
I have booked flight with AirAsia for 6/09/2022 which was cancelled by AirAsia, Now when I asked for Refund, I got to know from MMT customer care that they will charge Convenience fee and refund the remaining amount.

I really don't understand why I should bear this fee, It was AirAsia who cancelled the flight so why MMT is charging this amount to me. My only fault was I booked ticket from MMT which I will never use henceforth.

It has been more than 3 weeks from my original request and almost a week since I raised my concern here, but Make My Trip hasn't responded by any means so far, no emails or call. This is just terrible service!!!

***********
Original request:

Make My Trip has not refunded my money from 18 days now, no calls or responses to multiple support tickets raised!

Here's the context from my 2nd support ticket on 18th, task id[protected]:
"This request is for a booking that was unsuccessful for the same time period 10-12 August, 2022.
Booking id: NF7Q1G5YZP1ENZGR2898
My booking was unsuccessful due to technical issues at your end on 8th August, however an amount of ₹18, 601 was debited and the app had the confirmation on it. Though the app mentioned the refund would be initiated within 2-3 days, I raised a support ticket as well, but that was closed abruptly on 13th Aug without a resolution - miserable Customer experience.
Previous support ticket number:[protected]
I had to spend again and make another flight booking.
I need the refund of Rs. 18, 601/- processed to my bank account ASAP since it's been 10 days now. You can call me on 97433***** or email. Also, I need to know why the app removed the unsuccessful booking from the My Trips page and the support ticket associated with it as well. Tracking all this is important."

I still haven't heard from them by any means. They don't answer calls nor reply to the emails.

Hello

I am unable to Login into my Make My Trip account since my mobile number has changed. The website/mobile app sends the OTP to my Old Mobile number which is not active anymore. Without OTP there is no way I could get access to my account.

I have called Makemytrip's Customer service number several times, but no one was able to help. There is no option to connect to Support Team who could help with 'Account...

I have tried booking a flight on aug 3 from kochi to patna for two, the booking got failed, but my money is debited from bank.

When i contacted my bank, they said the money is succesfully credited to beneficiary account (makemytrip accont) and only makemytrip can refund the money.

But when i contacted makemytrip with the details that bank has given, they said they couldnt find any details on their system, they are helpless. They said they have notify the backend team regarding this, and they will contact me within 2-3 days.

I have tried contacting after 3 days, agian a new person is asking all the details from the beginning. This has happend 4 times.

I have given bank statement upto date, utr number, failed booking screenshot, everything that they have asked for. But no solution so far. Today is 30/8/22. Its been 27 days and still no response.

The phone number is [protected]
Amount need to be credited is 9300
Transaction id[protected]

I will be forced to file an fIR and followed by a consumer court complaint as per my lawyer advice if no action initiated from makemytrip

Make my trip has given me a MMT travel finance of 37500 inr IDFC first bank. Please remove & close MMT finance. As do not want the same. It reflect my credit score. Unable to remove from profile. It very irritated me in call Centre no one help me to do this.
NAME- NARENDRA MISTRI
PHONE NO- [protected]
Email ID - n[protected]@gmail.com

Bus was booked from Lonavala to Ahmedabad on date:17/08/2022.
The bus in which we were sitting had an accident in Lonavala itself.
We were told by the bus operator that if you take another bus, your
ticket money will be refunded to you. The bus ticket was then
canceled by our travel agency Shree Vijay Travel and told that the
refund would be given by Make My Trip.I have tried to contact
Makemytrip many times for this. Calling can be done only for
booking but no option of calling for complaint is given. What is
interesting is that even though the ticket has been canceled by the
travel agency, the journey is shown as completed in Make My Trip.
Understand what this means. There is a lack of coordination
between travel agencies and MakeMyTrip. Due to which my ticket
cost Rs. 5236.00 could not be refunded..A screen shot of the bus
ticket and ticket cancellation message is also attached here. Kindly
request to arrange that I get my refund and take concrete action by
Makemytrip for customer grievance redressal. So that no one else
gets bothered like me.

Gopal Ghorai
3:09 PM (3 hours ago)
to info

Dear *Gopal*,

We regret to inform you that your *Rail* booking (ID NR[protected]) has *failed due to a technical glitch*. We sincerely apologise for the inconvenience caused. We have therefore initiated a refund of *Rs 2958.68* as per the details below:

Mode of Payment: ([protected]@oksbi)
Refund Amount: Rs 2958.68, It will take upto within 2 working days, please check your Card Statement after Fri Aug 26 21:17:40 IST 2022.

Timelines for refund are dependent on your bank/card/wallet provider. Please reach out to us if your refund is delayed beyond the timeline mentioned above.

View refund tracker and timeline at https://applinks.makemytrip.com/91efiM00Ksb

_Please connect with us on our support helpline in case your refund is delayed beyond the timeline mentioned above._
This amount I have not received yet why?????????????

Dear *Gopal*,

We regret to inform you that your *Rail* booking (ID NR[protected]) has *failed due to a technical glitch*. We sincerely apologise for the inconvenience caused. We have therefore initiated a refund of *Rs 2958.68* as per the details below:

Mode of Payment: ([protected]@oksbi)
Refund Amount: Rs 2958.68, It will take upto within 2 working days, please check your Card Statement after Fri Aug 26 21:17:40 IST 2022.

Timelines for refund are dependent on your bank/card/wallet provider. Please reach out to us if your refund is delayed beyond the timeline mentioned above.

View refund tracker and timeline at https://applinks.makemytrip.com/91efiM00Ksb

_Please connect with us on our support helpline in case your refund is delayed beyond the timeline mentioned above._

Why this amount not refud yet?

Dear sir /Madam
I Nimesh Sarda has try to book a train ticket on 24/08/2022 feom your mobile app but due to some reason booking was unsuccessful, but the sum of Rs -5185.40 was deducted from my account which complain was made on[protected] with same app .
So kindly refund my amount as soon as possible .

Hi,

I had recently booked tickets from Mantralyam Rd to Chik Banavar and cancelled the same, I haven't got refund till date

1. Mantralyam Rd to Chick Banavar

Booking ID: NR[protected]

Train Name: SUR HASAN EXP #11311

Booking cancelled on : 23rd August

The website says the refund is already processed and Amount is credited to my bank account. But it is not done till date.

I had paid the amount through PhonePe UPI and haven't received the amount of rupees 1050.

The customer care executive doesn't respond and the call says no refund applicable. It said in the website that the axl account would take 2 days to reflect. But it has not.

I had booked a train ticket through Makemytrip on the 12833-ADI HWH EXP on 5 August 2022 for two people, travelling from Tatanagar to Kharagpur, for journey date 14 Aug'22. The train got cancelled and Makemytrip kept telling me that the money will be refunded in 2-3 days after the journey date. I also got a message from IRCTC on 15 August'22 informing me about the cancellation and that the refund has been initiated. Regretfully till date I haven't got the refund credited to my account, though more than 10 days have passed since the cancellation. I'm providing the booking details below:

MakeMyTrip ID: NR[protected]
PNR NO. [protected]
Train No. & Name: 12833-ADI HWH EXP
Transaction ID: [protected]
Booking Date: 5 Aug 2022 23:00
Class: AC3TIER
From: Tatanagar Jn (TATA) Date of Journey: 14 Aug 2022 To: Kharagpur Jn (KGP) Boarding: Tatanagar Jn (TATA)
Adult: 2 Child: 0

Refund amount as per IRCTC: INR 1110

I want refund of the money ASAP

I had a voucher which i couldn't claim tried reaching the call center and then have written several email but absolutely no revert from the MMT Team

I have cancelled my fight ticket, received msg as it ll get refunded in hdfc bt not received till now .need a update.kindly resolve.

I have cancelled my fight ticket. Received a msg in mmt that it ll get refunded in HDFC ACCOUNT nothing processed till now kindly resolve this

I booked 4 tickets by using MakeMy Trip application and I Cancelled 1 ticket and 3 tickets got auto Cancelled because tickets was not confirmed. I received Rs 1275 for one ticket cancellation, but I haven't received Rs 3825 for 3 ticket cancellation. Then I Contacted to IRCTC they told me we have already transferred your money please contact to your bank then Bank Told me that we haven't received any money please confirm to IRCTC. IRCTC Told me you are using third party application so please contact to Make My Trip but Make My trip is not responding my calls and mails.

Booked the hotel (OYO 19011 Hotel Sannidhi Residency). Had to make payment again at the hotel as the hotel did not accept the MakeMyTrip booking. There is no way to reach MakeMyTrip Customer care to request for a refund. They have listed a hotel which does not acknowledge the bookings and have taken money for the same. Basically I have had to pay MakeMyTrip the full price and also the hotel for my stay.

THIS IS FRAUD!!. Requesting REFUND from MMT and ASKING TO REMOVE THE HOTEL FROM THEIR LISTING

Booking Date: 22nd - 23rd of Aug(1 night). Booked in the name of Sabin.

I have booked bus ticket from chennai to coimbatore on aug 21, 2022. The booking was unsuccessful but the amount was debited. I have requested for refund but still there is no progress in the refund reuest created. The total amount is Rs.718. Please refund the amount.
Registered mobile number - [protected]

I booked a holiday with MMT to Andaman in January 2022 and it had to be rescheduled due to closure of tourism in Andaman. I was not informed that there will be flight cancellation charges of 5k. I have been receiving incorrect and incomplete information from my MMT executive and I even mailed MMT support raising the issue. I'm stuck with the same incompetent and unprofessional MMT executive as I have not heard back from anyone else at MMT. This has costed me around 5000. I'm also being harassed in the middle of the night by the MMT executive to pay the remaining increased amount a couple of days before the timeline as per the mmt document to avoid cancellation.