Submit a Complaint
Claimed

Mobikwik Complaints & Reviews

www.mobikwik.com
1
Updated: Dec 1, 2025
Complaints 7161
Resolved
862
Unresolved
6299
So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Mobikwik

Having problems with Mobikwik?

File a complaint and get it resolved by Mobikwik customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
Mobikwik

Mobikwik reviews & complaints page 37

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Manoj Vemula
from New Delhi, Delhi
Aug 1, 2022
Report
Copy

I was trying to recharge my VI account when I found that mobikwik has an offer of cashback on payment through its wallet. So I lonked my wallet through the VI app and as my wallet was low on balance I got a link to recharge my wallet balance and I did and the koney got deducted and the money was sent to Mobikwik Ecommerce account and nor the amount paid was reflected in my wallet account and neither did the recharge occour. Mobikwik has the worst customer care possible and they did not solve my problem amd it has been more than 72 hrs which I was told by when the issue will be resolved.
Mobikwik customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    V
    vksharma997182
    from Badarpur, Assam
    Aug 1, 2022
    Report
    Copy

    I am not able to use my zip pay later My American express credit card is blocked by zakpay
    Mob no [protected]
    Mobikwik customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      P
      Pallab@13
      from Dimapur, Nagaland
      Jul 31, 2022
      Report
      Copy

      Address: Dimapur

      Hi team. I have recently done recharge from Mobikwik for my bsnl number [protected]. The money was deducted but didn't received the recharge. The order id of the transaction - MBK[protected]. Hope to get a reply soon with positive outcome.
      Mobikwik customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Swapna Sharma
        Jul 31, 2022
        Report
        Copy

        I was making a payment to Myntra through Mobikwik wallet. But there was not enough balance in the wallet, so I tried to add money to wallet using my Hdfc debit card. Amount of Rs.4717.00 got debited from my HDFC account but no money is added to wallet. Transaction reference number is 556049.
        Please look into the issue.
        Mobikwik customer support has been notified about the posted complaint.
        View replies
        Please provide an update.
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          O
          ofab
          Jul 31, 2022
          Report
          Copy

          On june 19, transaction id[protected].failed at merchant(paytm)side.but amount 1739 deducted from mobikwik zip wallet.i used mobikwik american express card for the transaction.
          i raised a ticket on the same day with ticket id 25549496. even after one month my complaint is not solved.i contacted mobikwik team through mail also but nothing happend.Now i am repaying that un used 1739 rupees in every 15 day as zip bill repayment.i have contacted mobikwik team many times but nothing happend.
          dear mobikwik team kindly solve my complaint as fast as possible.i hope my issue will be solved through this platform.
          Mobikwik customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            Akhil Kumar Nair
            Jul 31, 2022
            Report
            Copy

            Hi, register mail id [protected] i have a zip pending amount from past 5 months . Kindly understand since I'm jobless and struggling with it. Please give me some time to clear. All letting you now that I'm going to file a case against torture by calling my relatives and share this laon details
            Mobikwik customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              ShaikhAamer
              from Nanded City, Maharashtra
              Jul 31, 2022
              Report
              Copy

              Transaction ID: MBK[protected]

              Amount: 1950.0

              Transaction Date: 30/07/2022 08:27:13

              Description: Sir I Am Not Done This Transaction Plz Refund My Amount
              Mobikwik customer support has been notified about the posted complaint.
              Aug 01, 2022
              Updated by ShaikhAamer               Not Solved Yet
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Pallaviii
                Jul 30, 2022
                Report
                Copy

                Website: Mobikwik

                My zip bill has been generated but my mobikwik account is deactivated. I cannot activate now as it is showing that user is disabled. Penalty is being added continuously but i am unable to pay. What can I do?
                Mobikwik customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  O
                  Ozzy Parate
                  Jul 30, 2022
                  Report
                  Copy

                  Address: Nagpur

                  I have taken loan but there is no update on statement, repayment and not even having customer care to check with.
                  Mobikwik customer support has been notified about the posted complaint.
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    A
                    [email protected]
                    from Hyderabad, Telangana
                    Jul 30, 2022
                    Report
                    Copy

                    Hi My loan got closed on April 6 but after the closure also the money was getting debited every month till date and got debited more than 18000 please look into it
                    Mobikwik customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      RishP
                      Jul 30, 2022
                      Report
                      Copy

                      Transaction ID/ Order ID -
                      MBK[protected]

                      Mobikwik Ticket Number[protected]

                      The BSNL mobile recharge of Rs 797 that was done on 29th July through Mobikwik Mibile App, has not been activated on my number and the money was deducted from my account.

                      I contacted BSNL, and they clearly stated that there is no recharge that has been processed, and Mobikwik must cross check and revert this amount, so I can proceed with the recharge again.

                      Please respond and revert the money.

                      Mobikwik customer care does not connect ever, and nobody responds back on Mobikwik Android App Chat Support.

                      Please let me know how to escalate this to the management, and requesting consumer forum to support please.

                      Requesting Mobikwik management to help and support as well.
                      Mobikwik customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        L
                        Logeswaran Kuduva
                        Jul 30, 2022
                        Resolved
                        Report
                        Copy
                        Resolved

                        Amount added in wallet but the balance shows zero. My email ID is [protected]@gmail.com.
                        Jul 30, 2022
                        Complaint marked as Resolved 
                        Payment has been updated through customer care.
                        Mobikwik customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          sadath1235
                          from Hyderabad, Telangana
                          Jul 30, 2022
                          Report
                          Copy

                          Address: Hyderabd

                          Hello Team, I have incorrect transfer to other account. It needs to be reversed or chargeback .Account no; [protected]
                          Mobikwik customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            r dasuhg
                            Jul 29, 2022
                            Report
                            Copy

                            Very bad experience ..1639 credit card bill pay 21july ... 30july not add my credit card ... But customer service centre contact .. To information provided .. Successful your end
                            Mobikwik customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Mobikwik Toll Free Helpline Number-7866-82-4019 India complaint..
                              Jul 29, 2022
                              Report
                              Copy

                              Bxixbxjx
                              Mobikwik customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Mobikwik Toll Free Helpline Number-7866-82-4019 India complaint..
                                Jul 29, 2022
                                Report
                                Copy

                                Jdidgxh
                                Mobikwik customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  C
                                  Chandan r gowda
                                  from Bengaluru, Karnataka
                                  Jul 29, 2022
                                  Report
                                  Copy

                                  Address: #14, 3rd cross, Vinayaknagar, andhralli main road, Bangalore 560091

                                  I’ve ordered few things in Myntra through mobikwik wallet. After I change my mind to cancel those things. But Myntra refunded the amount instantly but in my mobikwik wallet it’s not showing any amount. the amount is very necessary and urgent. Please solve this issue as Soo as possible.
                                  Mobikwik customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Shashidhar B C
                                    Jul 29, 2022
                                    Report
                                    Copy

                                    On July 8th Rs 208.70 has been deducted from Zip surplus amount without any intimation and I keep on following with them since from July 21st and there is no response and ticket ID: 25989876 and I spoke with customer representative Aman Gupta who is not at all helpful and there is no hierarchy to speak with high level.
                                    Mobikwik customer support has been notified about the posted complaint.
                                    Helpful
                                    1 other people found this review helpful
                                    1 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Sikander44
                                      from New Delhi, Delhi
                                      Jul 29, 2022
                                      Report
                                      Copy

                                      Address: Golf Course Road, Dlf City Phase 5, Gurgaon - 122002 (Near Unit 102, Block B, Pegasus One)

                                      Team,

                                      I have been charged 2500 as bounce charges last month and I was told they will be adjusted in this month EMI and its not done and you guys keep calling me, I will not make any EMI till 2500 is taken of this month EMI.

                                      Rizwan Khan from your team said he will take care of this and thats when I paid last month EMI. I am sending my followup as screenshot with this mail and I want someone to fix this or else I will not make the payment and involve the regulators and RBI and Police if needed in future.

                                      Sikander Bakshi
                                      [protected]
                                      Mobikwik customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        D
                                        dev437
                                        from mumbai, Maharashtra
                                        Jul 29, 2022
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        Myntra refund is not recevied in bank account.
                                        Aug 1, 2022
                                        Complaint marked as Resolved 
                                        refunded in vank... took few days..., but still there is no call service for easy and quick query solving, too much of time waste...
                                        Mobikwik customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Bank of Maharashtra
                                          1
                                          (870)
                                          Ideal Commercial Credit Multistate Cooperative Society
                                          1.4
                                          (18)
                                          Oriental Bank Of Commerce
                                          1
                                          (613)