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Mobikwik Complaints & Reviews

www.mobikwik.com

Updated: Nov 28, 2025

Complaints 7148

Resolved

861

Unresolved

6287

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Mobikwik reviews & complaints page 37

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Very bad experience ..1639 credit card bill pay 21july ... 30july not add my credit card ... But customer service centre contact .. To information provided .. Successful your end

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Address: #14, 3rd cross, Vinayaknagar, andhralli main road, Bangalore 560091

I’ve ordered few things in Myntra through mobikwik wallet. After I change my mind to cancel those things. But Myntra refunded the amount instantly but in my mobikwik wallet it’s not showing any amount. the amount is very necessary and urgent. Please solve this issue as Soo as possible.

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On July 8th Rs 208.70 has been deducted from Zip surplus amount without any intimation and I keep on following with them since from July 21st and there is no response and ticket ID: 25989876 and I spoke with customer representative Aman Gupta who is not at all helpful and there is no hierarchy to speak with high level.

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Address: Golf Course Road, Dlf City Phase 5, Gurgaon - 122002 (Near Unit 102, Block B, Pegasus One)

Team,

I have been charged 2500 as bounce charges last month and I was told they will be adjusted in this month EMI and its not done and you guys keep calling me, I will not make any EMI till 2500 is taken of this month EMI.

Rizwan Khan from your team said he will take care of this and thats when I paid last month EMI. I am sending my followup as screenshot with this mail and I want someone to fix this or else I will not make the payment and involve the regulators and RBI and Police if needed in future.

Sikander Bakshi
[protected]

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Myntra refund is not recevied in bank account.

Aug 1, 2022

Complaint marked as Resolved

refunded in vank... took few days..., but still there is no call service for easy and quick query solving, too much of time waste...

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Address: Mp

I have added 500 rs on teen Patti gold through mobikwik but that is not added even money debited from my account

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I have been frauded in mobikwik zip. Where the fraud person transacted total amount of 23000 from my mobikwik zip pay later account. I have already registered fraud transaction on mobikwik. The person approached me through Twitter. Please resolve the issue i am sharing the transaction ids in the screenshots of the transactions.

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I was making a paymwnt for food from swiggy while doing the payment there was no option for upi or bank account or to pay from the wallet rather zip payment was the only option available . Also, for using ZIP they are charging 99 rs extra .
When I tried to contact the customer care, noone was there to respond . I have very bad experience with Mobikwik.

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I had already payed every loan amount. But still showing some payable. Please close us with mobikwik app and IDFC FIRST Bank remove it from cibil as soon as possible.

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Recently i have made a payment on swiggy through MobiKwik zip payment.
And without pre-notice or information, they have charged me an amount of Rs 399 as an activation fee charge...seriously? Mobikwik is literally and clearly looting its customers.
Plss refund my money back as no one charges such a heavy amount as activation fee for the first usage.

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Address: Gurugram

Website: www.mobikwik.com

मेने 9 July को आप के MobiKwik से SMC (surat municipal corporation)में 4289 rs का property टैक्स transfer किया हे ज़ो आपके Ac में successful दिखा रहा हे lekin अभी तक beneficiary के account में credit नहीं हुआ हे में ने MobiKwik aap से भी complain दर्ज़ किया हे लेकिन वहा से अभी तक कोई respons मिला नहीं हे तो pls या तो beneficiary Ac में ट्रान्स्फ़र करे या फिर मेरे Ac में वापिस credit करे because it's been 19 days

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Jul 27, 2022

Updated by Pintu shamjibhai Patel Refund for merchant transection

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Hi!! Itz been almos 6-7 months I paid my bill on MobiKwik and I agree to the fact u that I made the payment late for which I was being charged penalty charges on daily basis. Then I agreed to pay if penalty would be removed and they said yes it will be… u pay the amount u used and that was 5k and now my penalty amount is still there and since last 7 months I am being penalised on that penalty amount I have made trillions of customer call and chats and pleaded every1 infact my cibil is impacted because of it… can u tell what is the next take on it

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I have raised an issue regarding a refund in Mobikwik Zip Pay later. After that a Mobikwik customer service man called me & frauded all my money from Zip Pay later...

I have all the evidences. All the transactions are made was unauthorized. I want my money back...

I am attaching all the transactions details bellow...

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Mobikwik Zip Pay later.

I have purchased a Bata sandal from myntra on 22nd Jully & paid through Mobikwik ZIP pay later. After sometime I canceled the order & myntra initiated the refund instantly on same day. But i have not received the refund yet. It is 27th jully today.. I constantly tried to contact with the Mobikwik customer care but they didn't reply my call / email. The worst customer service ever I have faced.

why? Please! Help me...

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Website: www.mobikwik.com

I am gopalakrishnan S. I have transferred money INR 4, 677.89 from mobikwik wallet to registered bank account on 20th - july -2022. Money transfer status is showing pending from 20th and till date the amount is not refunded. i have raised the complaint in mobikwik app help desk and till now there is no response or call . i have called to mobikwik customer care and the executive told me that money will be credited to account with in[protected]. the money was not credited . i am calling continues till today to customer care. none of my call are connecting . more than 30 times i used to call to customer care. there is no response and some pre recorded voice will come and call will disconnect. The response is very bad and my money is not credited. please take necessary action .

Name - Gopalakrishnan S
Ph - [protected]

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I've taken a loan of 1000rs 4 months before and have now repaid it. But in my cibil report it's showing that it's now paid and is impacting my cibil report. So I've to take education loan and require a NOC. SO PLEASE get in touch with them as soon as possible and help me resolve this. I'll attach the screenshot for reference.

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On 24/05/2021, I Deposited ₹24, 000 and it didn't get credited and after few days it shows transaction cancelled, after that I complained for more than 20 times where they only give us due dates of 8-10 working days but still they don't respond to us

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Address: Dharampur ,Ballopur Ghat,Bocahhan

Sir/mam
There are two issues
1)someone has hacked my mobiqwik account and deducted all the 15600 amount from zip however i paid this bill amount 15600 to mobikwik by my bank upi and i offed the zip and logged out.But sir again next morning same 15600 amount deducted by hacker.
I am so worrid sir

2) and second issue is that i borrowed 15000 loan from mobiqwik emi section and ordered a phone via flipcart. Amount deducted from wallet Rs 14528 but order not placed. Sir till now i have not got this refund. Please how i will pay the emi because i have not used the amount.
I request you help me in both the cases. I am so worried and affraid.
Regard
Ramkumar
[protected]

Mobikwik customer support has been notified about the posted complaint.

Jul 24, 2022

Updated by Ramk kumar Sir/mam
There are two issues
1)someone has hacked my mobiqwik account and deducted all the 15600 amount from zip however i paid this bill amount 15600 to mobikwik by my bank upi and i offed the zip and logged out.But sir again next morning same 15600 amount deducted by hacker.
I am so worrid sir

2) and second issue is that i borrowed 15000 loan from mobiqwik emi section and ordered a phone via flipcart. Amount deducted from wallet Rs 14528 but order not placed. Sir till now i have not got this refund. Please how i will pay the emi because i have not used the amount.
I request you help me in both the cases. I am so worried and affraid.
Regard
Ramkumar
[protected]

Mobikwik Complaints & Reviews

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Mobikwik reviews & complaints page 37

Credit card bill not settle but sow is successful

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Mobikwik Myntra refund

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Rs 208.70 has been deducted from my Zip Wallet Surplus amount

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2500 charges because of nach and promise to adjust not fulfilled

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Myntra issue

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Deducted money

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Zip wallet Fraud.

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Deduction of 99rs from zip

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Loan Paid but exists in cibil score

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Complaint about the zip payment

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Not credited my property tax to beneficiary account

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Fake promise to waive off penalty if bill is paid

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Mobikwik customer care service Frauded me Rs. 2400/-

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I haven't received my refund yet.

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From Mobikwik wallet to registered account money transfer issue

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Regarding repayment of wallet zip balance.

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Amount Deposited not Credited

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Mobikwik id is hacked and zip amount deducted.

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