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mPokket Complaints & Reviews

4.9
Updated: Dec 31, 2025
Complaints 1286
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mPokket reviews & complaints page 17

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B
Bijoy B R
Oct 3, 2023
Oct 4, 2023
This thread was updated on Oct 4, 2023
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I actually requested for loan on mpokket but I haven't received the money yet in my account. I regularly get loan on it but this is the first time I am facing such issue and im really feeling bad. Please kindly look in the request. I requested for amount of 5000 and the app shows the loan has been processed and even the email from the mpokket but why I don't know I haven't received money yet. Please check it
Oct 4, 2023
Complaint marked as Resolved 
Mail them
Hi Bijoy,

As per the record, your previous loan request has been declined (loan ID: MKxxxxxxxxxxxx5284) and we believe your concern has been resolved.

Regards,
Team mPokket.
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    B
    Bhagwan_Das
    from Gwalior, Madhya Pradesh
    Oct 1, 2023
    Oct 2, 2023
    This thread was updated on Oct 2, 2023
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    Request for Account Deletion - MPokket Account

    Dear MPokket Support Team,

    I hope this message finds you well. I am writing to formally request the deletion of my MPokket account, registered under REF15318084 and the phone number associated with the account [protected].

    I have thoroughly enjoyed using MPokket's services, and I appreciate the convenience it has provided me during my time as a user. However, due to personal reasons, I have decided to discontinue...
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    PATTELA VEERESH
    Oct 1, 2023
    Oct 2, 2023
    This thread was updated on Oct 2, 2023
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    Hi,
    I have paid my loan after a few bounces due to my unavailability in India.Recently I Have paid and yet it is not showing paid and There is also your funding partner JALAN CHEMICALS in my cibil report; in which i have not taken any type of Loan. Resolve and update this issue ASAP as it already effected my cibil score. DO the needful.
    Oct 2, 2023
    Complaint marked as Resolved 
    30-45 days it will take to update in cibil
    Hi Veeresh,

    We are working on updating your loan repayment status on the records of the credit bureau. Also we have shared the No Due Certificate on your registered mail id.

    Regards,
    Team mPokket.
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      M
      munnangi koteswararao
      Sep 29, 2023
      Oct 2, 2023
      This thread was updated on Oct 2, 2023
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      Hi i cleared my due amount in mpokket but still not close my acount so plz my mpokket acount and send me the NOC.
      Oct 2, 2023
      Complaint marked as Resolved 
      thanks for giving NDC certificate and this is the good platfrom
      Hi Munnangi,

      We would like to inform you that we have successfully deactivated your account as per your request. Also we have shared the No Due Certificate on your registered mail id.

      Regards,
      Team mPokket.
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        N
        Nandana malootty
        from Kollam, Kerala
        Sep 27, 2023
        Feb 9, 2024
        This thread was updated on Feb 9, 2024
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        Dear mpokket,
        My borrowing limit is reduced to zero. I had 2000 Rs of borrowing limit and currently it reduced to Zero. Please kindlily increase the borrowing limit
        Mar 11, 2024
        Complaint marked as Resolved 
        Verified Support
        Feb 09, 2024
        mPokket Customer Care's response
        Hi Nandana,

        Please DM us your registered number explaining your issue in detail & we would certainly help you.

        Regards,
        Team mPokket.
        Please DM us your registered number explaining your issue in detail & we would certainly help you.
        Please DM us your registered number explaining your issue in detail & we would certainly help you.
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          R
          Revsum
          from Bengaluru, Karnataka
          Sep 27, 2023
          Feb 9, 2024
          This thread was updated on Feb 9, 2024
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          I paid all loans 2 years back but it's showing active in credit score and Need NOC also
          Mar 11, 2024
          Complaint marked as Resolved 
          Verified Support
          Feb 09, 2024
          mPokket Customer Care's response
          Hi Jitendra,

          Thanks for your confirmation & we believe your concern has been resolved.

          Regards,
          Team mPokket.
          Hi Revsum,

          We understand your concern & would certainly assist you. Please DM us your registered number & we would get in touch to resolve your concern in priority.
          Hi Revsum,

          Our team has spoken to you & we believe your concern has been addressed.
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            C
            chaaaannnduuu
            from SILIGURI, West Bengal
            Sep 26, 2023
            Sep 29, 2023
            This thread was updated on Sep 29, 2023
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            Address: SARAT NAGAR SHIVMANDIR MATIGARA DARJEELING

            I repayed all my loan taken from mPokket along with interest but it still shows active in my cibil and the mPokket is not providing no due certificate to even after complete repayment a month ago... Because of this I'm having hard time.
            Name : - Sankar Majumder
            Mobile no. :- [protected]
            Sep 27, 2023
            Complaint marked as Resolved 
            i still haven't recieved my NDC (no due certificate) no resolution have been taken regarding this matter please provide me with NDC i have an important work to do.. without NDC its not possible contact ; 9093619567 name :sankar majumder
            Hi Sankar,

            Our team has spoken to you & we believe your concern has been resolved.
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              R
              rubandutta
              from Kolkata, West Bengal
              Sep 26, 2023
              Sep 29, 2023
              This thread was updated on Sep 29, 2023
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              Threatening and harassment calls and using oppressive behaviour for the recovery

              Address: KOLKATA
              Website: www.mpokket.in

              Hi Team,

              I would like to acknowledge that i have an outstanding loan amount of 9.5K on mpokket for a total of 34 days due as of today. I have already explained the customer care team about my situation that i am in, but they are not ready to provide any solution neither granting me any further extension time.

              Everyday receiving threatening calls with rude and oppressive behaviour from their agents and even using...
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              R
              Sep 26, 2023
              Oct 1, 2023
              This thread was updated on Oct 1, 2023
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              Dear Mpokket,
              MY SELF CHENNAGARI RAKESH GOUD
              EMAIL: [protected]@gmail.com
              mobile no:[protected]
              i have paid my all pending loan amount please find the attachment for your reference
              and please provide me a NOC and update in my CIBIL soon so that my cibil score can increase and i have urgent requirement please look in the issue and close it.
              for any details you can call me on mobile no: [protected]
              as i paid with penalty fees i want my loan closing status as closed instead of settlement
              and NOC So please revert back with solution
              my registered mobile number is [protected]
              but my current mobile number is [protected]
              u can call me tomorrow
              its been month till now my credit report was not changed as per agent it should be cleared by 25/09/2023
              Nov 5, 2023
              Complaint marked as Resolved 
              Verified Support
              Sep 27, 2023
              mPokket Customer Care's response
              Hi Rakesh,

              Our team has spoken to you & we believe your concern has been addressed.
              Verified Support
              Sep 28, 2023
              mPokket Customer Care's response
              Our team has spoken to you & we believe your concern has been addressed.
              Verified Support
              Oct 01, 2023
              mPokket Customer Care's response
              Hi Rakesh,

              Our team has spoken to you & we believe your concern has been addressed.
              Hi Rakesh,

              Please DM us your registered number explaining your issue in detail & we would certainly help you.
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                G
                gnanesh guptha
                Sep 26, 2023
                Sep 26, 2023
                This thread was updated on Sep 26, 2023
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                Mpocket pls provide me no due certificate .in 2023 September I have paid the amount of 19021 rupees . Worst customer support ever . It is very difficult to get java o contact with mpocket .my phone number is [protected] and my gmail is [protected]@gmail.com
                Sep 26, 2023
                Complaint marked as Resolved 
                My issue got resolved thank you mpocket
                Our team has spoken to you & we believe your concern has been resolved.
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                  K
                  kottha narayanarao
                  Sep 25, 2023
                  Sep 25, 2023
                  This thread was updated on Sep 25, 2023
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                  Address: Deputy Tahsildar Meliyaputti

                  U are eligible my loan but not approve many days over please approve sir
                  Sep 25, 2023
                  Complaint marked as Resolved 
                  not resolve sir please help me sir
                  Hi Narayanarao,

                  Please DM us your registered number explaining your issue in detail & we would certainly help you.
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                    S
                    Saksham Rai
                    Sep 24, 2023
                    Sep 25, 2023
                    This thread was updated on Sep 25, 2023
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                    Earlier my credit limit was 10000
                    But after repayment it reduced to 0
                    Kindly Increase it
                    Sep 25, 2023
                    Complaint marked as Resolved 
                    Hi Saksham,

                    Our team has spoken to you & we believe your concern has been resolved.
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                      S
                      Sep 24, 2023
                      Feb 7, 2024
                      This thread was updated on Feb 7, 2024
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                      Address: Dijubasti, Amoni Nagaon Assam

                      Yesterday i have checked my cibil score where i found some loan transactions in mpokket application but i didn't take a single loan from this app, some different persons address and mobile number is showing attached to my pan card, please change details and remove those transactions from my cibil account it's making my credit score low.
                      Please update the CIBIL report and remove the other person transaction from my report.
                      My personal permanent mobile number is [protected] and address is Dijubasti, Amoni, Nagaon, Assam-782138
                      Thanking you.
                      Mar 10, 2024
                      Complaint marked as Resolved 
                      Verified Support
                      Feb 07, 2024
                      mPokket Customer Care's response
                      Hi Sir

                      Our team has spoken to you & we believe your concern has been addressed.

                      Regards,
                      Team mPokket.
                      Our team has spoken to you & we believe your concern has been addressed.
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                        Ankit7294
                        from Muzaffarpur, Bihar
                        Sep 23, 2023
                        Sep 27, 2023
                        This thread was updated on Sep 27, 2023
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                        Address: Akharaghat ,nazipur, Bank cloni, Muzaffarpur, Bihar

                        My account is not approved.
                        Not showing in my profile to make a vedio.
                        Sep 29, 2023
                        Complaint marked as Resolved 
                        Hi Ankit7294,

                        Please DM us your registered number explaining your issue in detail & we would certainly help you.
                        Hi Ankit,

                        Our team has spoken to you & we believe your concern has been resolved.
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                          T
                          Tarun Naidu4321
                          from Hyderabad, Telangana
                          Sep 22, 2023
                          Feb 9, 2024
                          This thread was updated on Feb 9, 2024
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                          I’ve been receiving calls and messages from Mpokett for a loan repayment, I have never taken any loan from Mpokett and haven’t authorised anybody to use my number as reference and my name is not Jason, do not call me or send messages in the future and will also never prefer your services !
                          Mar 11, 2024
                          Complaint marked as Resolved 
                          Verified Support
                          Feb 09, 2024
                          mPokket Customer Care's response
                          Hi Tarun,

                          Please DM us your number explaining your issue in detail & we would certainly help you.

                          Regards,
                          Team mPokket.
                          Please DM us your registered number explaining your issue in detail & we would certainly help you.
                          Please DM us your registered number explaining your issue in detail & we would certainly help you.
                          Hi Tarun Naidu,

                          Please DM us your number explaining your issue in detail & we would certainly help you.
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                            S
                            Swathi2804
                            from Bengaluru, Karnataka
                            Sep 22, 2023
                            Feb 7, 2024
                            This thread was updated on Feb 7, 2024
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                            Resolved

                            Hi
                            I'm swathi I have cleared all my loans that was taken in mpokket loan app and stil now I didn't received any noc form it's almost 1 month as over that I have cleared all my dues and they are not responding to my mails and calls and message and it's effecting my civil I'm unable to take loans. Please help me with this.
                            Sep 22, 2023
                            Complaint marked as Resolved 
                            I have received my noc
                            Verified Support
                            Feb 07, 2024
                            mPokket Customer Care's response
                            Hi Swathi,

                            Our team has spoken to you & we believe your concern has been resolved.
                            Hi Swathi,

                            Our team has spoken to you & we believe your concern has been resolved.
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                              S
                              Swathi2804
                              from Bengaluru, Karnataka
                              Sep 22, 2023
                              Feb 7, 2024
                              This thread was updated on Feb 7, 2024
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                              Resolved

                              Hi
                              I'm swathi as i mentioned stil now I didn't received any noc form form mpokket loan
                              And I have cleared all my loans and dues on 2nd sep 23 .I have done so many mails and message to them they are not responding to any calls or msg and mails .and it's effecting my civil and I m unable to take any loans due to this problem. I kindly request u to help me with this.
                              Sep 22, 2023
                              Complaint marked as Resolved 
                              I have received my noc
                              Verified Support
                              Feb 07, 2024
                              mPokket Customer Care's response
                              Hi Swathi,

                              Our team has spoken to you & we believe your concern has been resolved.
                              Hi Swathi,

                              Our team has spoken to you & we believe your concern has been resolved.
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                                Abhi8688397
                                Sep 21, 2023
                                Sep 22, 2023
                                This thread was updated on Sep 22, 2023
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                                Resolved

                                Dear sir,

                                I have taken the loan, due to some reason my payment has been delay after I received call from Mpokket team then I arranged the amount make the payment as per guidance of customer care..
                                That time app was not working customer care guide me told your payment will reflect in app within 2-3 days
                                After that I delete the App I didn't check in app.. I didn't receive any call or msg or mail from Mpokket team last one year..
                                Today they called me they are Harassing my self to make payment... Pls help and save me.
                                Currently I'm student my education loan is going on..

                                Dear Mpokket team pls help.
                                Phone No. [protected]
                                [protected]@gmail.com

                                Regards
                                Abhishek mishra
                                Sep 22, 2023
                                Complaint marked as Resolved 
                                Okay thanks sir, supporting me
                                Hi Abhishek,

                                Our team has spoken to you & we believe your concern has been resolved.
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                                  Abhi8688397
                                  Sep 21, 2023
                                  Sep 23, 2023
                                  This thread was updated on Sep 23, 2023
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                                  Dear sir/ mam,

                                  I have taken loan last year may 2022..due to some reason my payment has been delay, I received call from Mpokket that time i was not able to pay payment through Mpokket app then customer care guide me and provide me bank details for make payment I make payment and share the details to him, he told me your payment will reflect in App within 2-3 days after that I delete my app..
                                  I didn't receive any call and msg from Mpokket so I thought payment has been done..
                                  After one year today I received call from Mpokket team she told me your payment is pending kindly make payment I checked in app still payment is pending..
                                  She told me, fraud has been done with you..
                                  I don't know what happened with me..
                                  She told me if you will not make payment we will call you reference no.
                                  Kindly help me to resolve my issue and check..
                                  Kindly waive my penalty I'm ready to settle loan from app..
                                  Pls waive my penalty..
                                  My conditions is very poor I left my job currently I'm study on loan
                                  Pls help 🙏

                                  Regards
                                  Abhishek mishra
                                  Sep 22, 2023
                                  Complaint marked as Resolved 
                                  Okay, thanks sir supporting me
                                  Verified Support
                                  Sep 23, 2023
                                  mPokket Customer Care's response
                                  Hi Abhishek,

                                  Our team has spoken to you & we believe your concern has been resolved.
                                  Hi Abhishek,

                                  Our team has spoken to you & we believe your concern has been resolved.
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                                    ridip95
                                    Sep 20, 2023
                                    Feb 7, 2024
                                    This thread was updated on Feb 7, 2024
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                                    Resolved

                                    I have paid all my loans many months ago but a loan is showing open and effecting my cibil.
                                    Sep 22, 2023
                                    Complaint marked as Resolved 
                                    Thank You Mpokket for resolving my issue.
                                    Verified Support
                                    Feb 07, 2024
                                    mPokket Customer Care's response
                                    Hi Ridip,

                                    Our team has spoken to you & we believe your concern has been resolved.
                                    Hi Ridip,

                                    Our team has spoken to you & we believe your concern has been addressed.
                                    Hi Ridip,

                                    Our team has spoken to you & we believe your concern has been resolved.
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