Netmeds Complaints & Reviews

On 30th March 2022, I was trying to place an order via netmeds app.
While doing checkout I selected amazon pay as payment option with jio cashback as part of my payment.
My transaction was successful in amazon pay. But in netmeds app order was not confirmed and items were still showing in shopping cart.

Bank reference id for Amazon pay transaction:[protected]
Amount Rs. 6430.92

I already confirmed with Amazon Pay team which confirmed that since Bank reference id was generated and transaction was successful money is successfully debited and credited to reliance account as shown in attached photo.

On repeated complaints to customer support of netmed app, I just get that we will get back to you as our payment team is checking.
And then I get mail from nedmed that money is not received. When I call them and explained that Bank reference number is generated, how you are checking if money is received or not. But again same repetitive answer that we are checking.

Because of this my 6430.92 Rs. are stuck.

Netmeds order id[protected]ASO3
Ticket No:[protected] (missing complaint by email)

Netmeds worst service i have ever used on april 1 i ordered meds from netmeds they delivered but one medicine was missing instantly launched complaint by email at [protected]@netmeds.com, automated replay got about complaint registered

More than 3 days are gone still no feedback or any replay customer care center doesn't do anything except saying wait

Hi There,

I have not received my full order but my order status is showing as delivered. I can see that it is showing as 2 sub orders and out of those 1 is not yet delivered after 7 days.

Order No:[protected]A
Mobile No: [protected]

ORDER ID DIAG[protected]

I had scheduled for nt scan of my wife on 5th Mar 2022.
However no body contacted me or came for the test. when i contacted the netmeds they were not bothered about this at all. then i requested for cancelation of the order as i had to get the test done on time so I got it done from outside lab.

Its been almost a month now since that i have called many times writen many mails ( Ticket No:[protected]) however their their response remains same as if its automated.

"Greetings from Netmeds.com !!!
We do understand your concern regarding the Diagnostic Related
Please note that we have forwarded your issue to our team
We assure you that your issue will be addressed and resolved speedily.
We request your co-operation in this regard.
Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your medical needs."

AFTER THIS NOBODY CAN BE VALUED CUSTOMER OF NETMEDS.

ITS SHOWS HOW POIGNANT A COMPANY CAN BE WHO IS RESPONDING AGAIN AND AGAIN WITHOUT CONCERN OF THE CUSTOMER

THATS REALLY DISHEARTENING TO SEE
Regards
Mohit Jain

Order #[protected]W

Janumet 50/1000mg Tablet 15's
Rs.1, 660.00
Quantity: 4
Rx
Lasilactone 50mg Tablet 10's
Rs.160.76
Quantity: 3
Rx
Ceruvin A Capsule 15's
Rs.88.00
Quantity: 1
Rx
Imdur 30mg Tablet 30's
Rs.157.50
Quantity: 1
Rx
Iotim 0.5% Eye Drops 5ml
Rs.60.93
Quantity: 1

Only the last Item, of value 45 after discount was delivered. We payed the full 1595/- The rest of the items didnt reach us and were marked as "returned" on website and after multiple attempts failed delivery, we cancelled the order and they asked for bank details for refund and we provided them multiple times. Still after more than one month, we havent received any updates on the refund.

I have ordered dr.reddy's 1mg finax 30 tab on 2nd april 2022 at 9:45pm ordered not showing in netmeds app but order still in cart and asking me to proceed and pay again,
my amount deducted i have payed from UPI phonepe i have try to contact customer care but its not working,
I want to deliver my order to me or give me my amount back.

Order id:[protected]M not delivered desipte several attempts of calling customer care. Just the blame is passed on courier company but no progress.

Its ok with delivery delay on other products but not on medicines.

Netmeds choose not to reply to your customers email neither deliver them the products nor refund back the money..you are behaving not like company but extortionist..

This is the final email..return my money or give me my order in 3 days otherwise i will file consumer complaint for not returning my money and ofcourse for mental harassment that is being provided you...They just keep on saying one thing we are looking, How are you looking, where the hell are you looking and till how much time you will keep looking ???... You guys harass customers by telling them it has been shipped when courier service clearly stated in below email the order was never handed to them..

Half a month has passed and i have not received my order nor did i receive my money back..even your so called grievance matrix does not work..you choose to display wrong information about your customer service escalation matrix, wrong id for missing products([protected]@netmed.com is not a valid one)... literally befooling the customers..

Ticket No:[protected]
Ticket No:[protected]
Ticket No:[protected]

Order Id:[protected]MSO2.
Tracking Id: [protected]

On Thu, 24 Mar, 2022, 3:05 pm Nehal Khanna, wrote:
This is my eighth mail..after this i will move my complaint on social media to let everyone how cunningly NetMeds work and their false promise of fastest medicine delivery.
Hide quoted text

My order was on 16 Mar meant to be delivered on 18 mar but a part of it has not been delivered even after a week (medicines were urgent).

You guys say that the order has been shipped and acc. To courier service it has not been handed over yet..Are you people trying to fool your customers by lying to them and giving false hope (i was very close to choose NetMeds First Membership but now i will think 100 times before )..if you cannot deliver it even after week then pls tell so i will cancel my order and never go back to NetMeds and will make sure nobody from the persons i know order from here for befooling the customers like anything.

Order Id:[protected]MSO2.
Tracking Id: [protected]

On Thu, 24 Mar, 2022, 2:24 pm Ecom Express, wrote:
Dear Sir/Mam,

Greetings from Ecom Express

Thank you for writing to us. We regret for the inconvenience caused to you. As per our records, the said shipment has yet not been handed over to us. You can also contact your shopping portal for further assistance.

Regards,
Team Ecom Express

I had ordered medicines in November 24th 2021. 7:19pm.
Order ID.[protected]M. Customer Name Glenn ARTHUR Demello. Estimated delivery November 28 -29
I have been a member since last year but have been ordering medicines for the past 3 years maybe more from Netmeds. I am a senior citizen and diabetic. My medicines are for my diabetes.
I wasn't informed about the netmeds cancelling this order till I realised they hadn't sent the meds on the due dates. When I went onto the site to track my order, it was mentioned the order was cancelled. So I started calling up the toll free number to which they told me it was cancelled due to some of the non availability of one of the medicines. I was told to reorder and the money would be refunded. To which I did. But sadly it was put into my wallet which I struggled to use when I reordered the following month. In January 2022, I contacted them and this time I was determined to get my money back as when I checked the amount of ₹2552/-, was expired. Mind you this is my money. Again after numerous attempts of calling Netmeds's I finally was assured of getting my money debited into my bank account, which never happened. From that time I have been following up. To all this they say they cannot do anything. Why, why should I let my money go to Netmeds. And I have my membership with the, m till July 2022. Can someone please help me. There may be others who are in the same situation.

I have placed an order on Mar 24, 2022 8.22pm and the amount was debited.
The amount was paid using Google pay, once the amount paid, there is no update regarding the order or money. Contacted the customer service, no regular responses.i have the transactionid with me.

I am netmeds first member and entitled for free medical check up. I booked for such service for Thursday 24fh and some one supposed to come for taking blood at 7 am. No one even phoned me abt this appt and no communication. I am a Sr citizen and netmeds playing with my life. Very shameless action. E K Ramadasan [protected]

Order[protected]A
Medicine not delivered after 8 days of estimated delivery date
Very irrisponsible behaviour of netmeds and their courier partner

Dear Sir,

I have booked & paid for given below medicine through netmeds online
but till date medicine not yet received & kindly do the needful as soon as possible.

Customer Name
Salim Ahmad, Mobile No. [protected]/[protected]
Order ID
[protected]W
Order Placed
Mar 16, 2022 10:09 AM
Estimated Delivery
March 17 - 18

I ordered a item online payment with netmeds app of 442.08rs...they deducted money from Paytm wallet and now showing item declined..and not getting my money back ...i want my money back asap ..pls help.. attaching pic for your reference.

I have purchased some medicine from Netmeds at 2:34 PM on 23/03/2022. The cost is ₹221.97
The amount is debited from my Amazon Pay Wallet but Netmeds app shows that the payment is failed. I have not got any refund till now.
Mobile number registered in Netmeds is [protected].
The screenshot of payment is attached below.

Order ID
[protected]W
Placed on March 3rd

There were 5 items ordered amount of 1595/-, but the courier came with only one item of rs 45, but demanded to take the whole amount of 1595/-
after two attemts at delivering we opted to cancel and refund. Two weeks have passed but we havent received any update on the refund.

I have ordered on 15th March'22 for tooth pain. Still I didn't receive my tablets I have done my payment as well. Poor service felt bad.

I have ordered flaxseed oil capsule on 16th March 2022 and I didn't received that product yet... And the remark on that order status is showing not attempted and failed to delivery... But till now I didn't get any calls... And I didn't find any customer care support on this website or app ... So i want to know that will I receive my order ... And when ... I have already paid for that order through UPI ... I want my refund and how can I get it... Please reply

Hi this is Punitha,
I have placed order on 11th March the delivery date I was given was 14th March.I ordered "3 quantity" of "Proanagen solution" from netmeds.
I have received the order on 14/03/22

When I opened it, I saw that the there was only 1 quantity of "Proanagen solution" i.e 1 bottle and the other 2 quantities were missing and I have paid full amount for all 3 quantities i.e 1969/-. Payment mode is CASH ON DELIVERY.
The medicine that I ordered is
"Proanagen Solution" and the order ID is
[protected]A.
I want missing items from my order
or else please return my money of missing items
Delivery man mobile number is [protected]
When am I going to receive the missing items order??????????
Not taking any action against my complaint!!
Not responding for my complaint even after send messages and mails!!
And netmeds is being very irresponsible towards their customers!!
Please return my money back or give the items which are missing

I have ordered important hypertension medicine on 9th, 10th of Mar 22, but till today they are not delivered, if I ask for cancelation and refund, they sent me false promises that order is canceled, but in status its not showing.