Nokia India Complaints & Reviews

I purcahsed a NOKIA Mobile 5610 which was a latest model few months back.
In the past 8 months it went to the service shop as the switch used for the express music breaks very often.The mobile is not dropped but this breaks in very normal handling due to an improper design.Also I heard this is a complaint from many and this is a failure model.Every time I spend Rs 600 and this does not come under any warranty..Now I stopped replacing this but have put a bandage in the mobile.Also some design flaps has comeoff ..
Also in the same mobile there was a problem of receiving call sound and that was also rectified..One of the worst Mobile I have seen which has got many design issueS and do not understand why they are not recalling this mobile and make a free replacement .

sir i have purchage nokia n81 in march 2008 but the colour of body is not good /its give up thebody after 3monthsso i request 2 u pls change the body

job sheet number [protected]

still i am not getting any response from nokia what is the status of my handset
i got this problem with in one month
i submitted this handset on 03/12/2008
please do needful action as soon possible
contact no. [protected]
[protected]

Sir,
My Name is Ravi jain.Mera mobile set no 5070 hai.jiska job sheet no 3059 (hand written slip)and imei no [protected] hai . Mere mob set main display kharab ho gaya tha . Is mob set ki complaint 6th nov 2008 ko li gayi thi aur kaha tha local jaipur main mob sahi ho jayega to 1 din aur gurgaon gaya to 7 days lagenge. main nokia center par 10 days baad gaya wahan gaya to vahan bola gaya ki 5 din aur langege . aisa 3-4 bar ho gaya lekin abhi mob thik nahi hua hai.abhi bhi vah bolate hai ki parts available nahi hai. to ab main kya karu pls suggest...
Nokia care in jaipur (LAXMIMANDIR BRANCH)
Branch Manager Name :- Ramesh Ji ([protected])
My Mob No [protected]

my self is rahul sharma lost my mobile nokia2626 iemi no.[protected] plz track my mobile ..

blank display, loud speaker auto on, music menu auto on, insert memory card At first i gave my mobile for repairing of blank display after 20 days they returned my mobile display is working but loud speaker auto on, music menu auto on, insert memory card these are the problems they created for my mobile again they are asking me 20 days time to sent htat mobile to L3 what shall i do?

Dear Sir,
I lost my mobile phone in Dadri bus stand around 9.30 p.m. on Dt. 12/12/2008 at Dadri, Distt : G.B.Nagar & my phone number is [protected].my phone model is Nokia 2760 S.Grey and Mobile IMEI No [protected] . Please take immediate action about this.
My Address and contact no is given below :
Surjeet Sharma
M/s Met trade India Ltd
Vill : Bheel Akbarpur Dadri, u.p.
Contact No :[protected]
E.Mail : surjeet.[protected]@mtil.in

Regards,
Surjeet Sharma

on 10th dec'2008 i went to nokia service center, karimnagar (andhra pradesh) with my mobile nokia 1650 on the problem of no switch on, then the service member said we should say/give delivery after 2 or 3days. but that time i have not given the mobile to service center because of i am working in one of the other service center, at our office just cleaned the mobile and not repaired, but no result.so i gave the mobile to nokia service center, karimnagar, andhra pradesh on 12th dec'2008., he said come on 15th dec'2008.today i went to service center then he said we cannot do the repair because already repaired... but he said 250/-per software download and service charge 200/- total would be Rs.450/-.i have the warranty period. so please help me to down load the soft ware in warranty status.please give reply as soon as possible. and my job sheet no.[protected]/081212/47, gsn no.[protected], product code 0547172., model 1650

Sir,

I have purchased Nokia 1650. Now i have a problem in set. when I open ringing tone the the become restart. And I forgot my security Code and want to restore factory setting. please sir I need your help.

regards,

Imran Siddiq

URGENT LETTER

To,
The person concerned
Nokia Customer care/repair.

Sir,
I have to inform you that I have purchased the mobile model –E-71. on 22-11-08 in Hyderabad (India) and on 11-12-08 I observed a defect that it get heated abnormally and battery backup is only for 2 hrs. on[protected]. I went to your Nokia Care centre (Satyam Electrionics) where I was told that defect is serious and can’t be removed here at local service centre it will be sent to Chennai and will take one month. I was having no other option but to deposit the cell. I was not given any back up stand by cell from your service centre. Whole day I did wait for your centre manager Mr. Manoj Kumar but he were absent from the centre.

Here, I have to say that within 15-20 days if your product is showing abnormal defect then why not the whole-set must be changed without delay, otherwise one may think that if you are purchasing Nokia, set then you must purchase another set to back-up Nokia.

Please try under stand that if a common-man is investing Rs. 20, 000/- on a mobile-set it has meaning for him. He is expecting fine quality, durability, less defective and many more. An Indian has emotional and ceremonial attachment with the set. Now you will simply repair the cell. If due to the said defect it would have damaged the battery then who will be responsible for that and the reported damage can affect the other parts and after all the faith of a customer.

I want compensation for my investment of Rs. 20, 000/- for one month. I want complete replacement of the cell along with the present cell other wise why I should not go to the press media and the court for legal support and justice? I am waiting for your response within 10 days.

Your worthy customer

Shekhar Kumar Singh.
(Journalist)
Hyderabad.

Having many problems with this handset, all of sudden handset hangs, automatically it will switch off, voice quality is very low & key pad is gone bad as they have not fixed keypad properly & when I asked to change the key pad service centre is refusing to do so & they are not even bother to reply my mails. MAIL ORRESPENDENCE ATTACHED BELOW FOR YOUR REFERENCE.

please note NOKIA COMPANY IS NOT HAVEING ANY MAIL ID TO GIVE COMPALINT DIRECTLY TO THE COMPANY.

MAIL CORRRESPONDENCE WITH NOKIA SERVICE CENTRE IS AS BELOW

Dear Sir, Can you please let me know whether you can replace KEY PAD or NOT ?Kindly let me know the status.awaiting for the reply. Regards N.Venkatagiri[protected]

--- On Mon, 17/11/08, Naranapur Giri <[protected]@yahoo.co.in> wrote:

From: Naranapur Giri <[protected]@yahoo.co.in>
Subject: Fw: REGARDING MANUFACTURE DEFECT IN NOKIA 3610 - EXPRESS MUSIC
To: "ravikiran ravikiran" <[protected]@gmail.com>
Date: Monday, 17 November, 2008, 5:44 PM



--- On Mon, 17/11/08, Naranapur Giri <[protected]@yahoo.co.in> wrote:

From: Naranapur Giri <[protected]@yahoo.co.in>
Subject: Fw: REGARDING MANUFACTURE DEFECT IN NOKIA 3610 - EXPRESS MUSIC
To: "svmobiles svmobiles" <[protected]@nokiacareindia.com>
Date: Monday, 17 November, 2008, 4:21 PM

Dear Sir, Awaiting for your reply. Depending on your reply I have to decide my next step. Regards N.Venkatagiri[protected]

--- On Sat, 15/11/08, Naranapur Giri <[protected]@yahoo.co.in> wrote:

From: Naranapur Giri <[protected]@yahoo.co.in>
Subject: REGARDING MANUFACTURE DEFECT IN NOKIA 3610 - EXPRESS MUSIC
To: [protected]@nokiacareindia.com
Cc: "ravikiran ravikiran" <[protected]@gmail.com>
Date: Saturday, 15 November, 2008, 4:15 PM

Dear Sir, With referecne to your Job Card No:[protected]/081114/12 & in continuation to my teleconverstaion with your staff Mr.Govind i would like to state few words : I have given my handset to you for repair with follwing complaints : 1) Display light is not functioning2) All of sudden handset wil hang3) incoming voice quality is very low ( I could not hear properly while attending the call)4) Instrument will switch off automatically during conversation5) Keypad is gone bad (Particular Key) - this has happened during the course of opening the slide. As you people(Nokia)have not fixed the slide properly & the slide is touching the key pad. Now i request you to look into the above complaints & attend them at the earliestincluding change of KEYPAD. Mr.Goving was saying key pad will not come under warranty. But please note THE KEY PAD HAS GONE BAD DUE TO YOUR FAULT(i.e. companys fault). Also please note I will not take delivery of my handset unless you attend all the complaints indluding replacement of key pad. AWAITING FOR THE REPLY Regards N.Venkatagiri[protected]

sir
Somebody stolen my Nokia N72 mobile krishna nagar vegitable market(Sunday) in Hyderabad on 14th Dec 2008.

My mobile details are as follows:
Phone model: NOKIA N72
Make:NOKIA 2007
Last used No.:[protected]
E-mail for communication: [protected]@gmail.com
Missed date:[protected]
IMEI No.:[protected]
Other contact nos:[protected], [protected]
Please help me to recover my mobile to me, if somebody is using it by tracing the mobile with the help of IMEI number.

Thanks forever a lot on helping me.
Eagerly waiting for your response.

Thanks & Regards,
anil kumar

I had purchased Nokia 5310 6 months back, after 1 month o[censored]sage my display started flickering and some times blank, i had give it to nokia care koramangala, they told that software problem, they updated the same and given back, for another 30 days it worked quiet normally, after that it started showing the same problem i again approached the nokia care they told that battery complaint and i got the mobile back after one month saying that battery replaced, againg after one month hand set started showing the same problem this time they are saying the hand set is water locked, so i have to pay 1500 for display, i took the mobile back, it worked fine for some 2 weeks again and now started the same againg, so can u plz suggest wat i have to do
Reagards
Rejo

Dear Sir/Madam,

I purchased a N76 10 months ago and it is still under warranty. The silver bottons on the key pad have all fallen off and cannot be pasted again.

I approached Nokia care, well I should say Nokia Don't care. And also called the Nokia Customer Care sorry again I should say Nokia customer torture and logded a complaint.

To my surprise both of them gave same reason that Cosmetic components can not be replaced. And to add to that the keypad is not even available as spare in original in the market.

Both refused to show any document which said cosmetic components will be repalced or repaired during warranty period.

My question is where do I go from here now ?

Thanks & Regards,
Balachander

Copy of the complaint to the Nokia Care.

Sir/Madam,

I Mr. Armaan Shafique Hazarika, through this complaint would like to mention the technical problems observed in my Nokia Xpress Music Cell Phone.
The handset was purchased from a Nokia retailer (Dibrugarh, Assam) on 7th April, 2008 bearing Cash Memo No. 6647. The cell phone has been showing some technical problems since it was purchased.
The cell phone has been checked several times till date at Nokia Care Centre Dibrugarh, but the problems could not be solved.
On 1st Dec, 2008 the handset was again handed over to the Nokia Care Centre Dibrugarh. Having failed thrice to rectify the faults, the handset was sent to L3 (HCL INFINET Gauhati, Assam). Today (11th Dec 2008) on checking the phone, it was found that the problems still exist in the phone. So I did not receive the handset from Nokia Care Centre Dibrugarh. My phone is still in the Nokia Care Centre Dibrugarh.
What am I supposed to do now? Can Nokia not find me a solution to this problem? Do I have to continue my visits to Nokia Care Centres wasting my time? (This has been going on since 29th May, 2008). This sounds very inconvenient to me. It seems that my phone has several faults which are beyond repair.
I had a similar problem with my Nokia N73 (General) handset a few months back. I thank Nokia for finding me a solution to that previous problem. My case reference number was 2-31XVKD.
Do I have to send the scanned copy of the Job Sheet to you?
May I look forward to your same kind co-operation?

Details of Job Sheets:
1. [protected]/080529/15
2. [protected]/080626/4
3. 14995 (Dated: 25th November, 2008)
4. 15127 (Dated: 1st December, 2008)

Description of the cell phone:
Model: Nokia 5310 Xpress Music.
IMEI : [protected]

Faults observed:
1. The phone automatically switches off while making or attending calls for a longer period. (occasionally)
2. The phone automatically switches off after ending a call. (occasionally)
3. Timing of incoming messages does not match with the delivery timing of other cell phones for all types of network connections.
4. Missed calls and messages are not displayed on-screen even if the “Inbox” is empty. (occasionally)
5. The ringtone output is feeble in comparison to other similar phones even if the volume is kept maximum.

I therefore request you to kindly look into the matter and take necessary actions to find me a solution from your end at the earliest.

Address for correspondence:

Mr. Armaan Shafique Hazarika
Amalapatty, Bye-lane Manikpur
Near Govt. Girls’ H.S. School
Dibrugarh (Assam, India).
PIN: 786 001
Contact No. [protected]
Email: armaan.sh.[protected]@gmail.com

Name and address of the Dealer and Nokia Care Units:

(1) NOKIA CARE GAUHATI

HCL
Ground Floor, Garima Grand
Dr. B. Baruah Road
Gauhati (Assam)
PIN: 780 007
Contact No. [protected]
Email: [protected]@hcl.in
Website: https://nokia.hclinfinet.com/nokia.care

(2) NOKIA CARE DIBRUGARH

INFO SOLUTIONS
R.K.B. Path
Dibrugarh (Assam)
PIN: 786 001
Contact No.[protected]
Email: [protected]@nokiacareindia.com

within the warrenty peroid i faced these problems twice and iam fadeup with battery(no backup) from the date of purchase...now iam submitted my phone to urs service center
job sheet number[protected]/081208/4
dated[protected]
FOR BATTERY
job sheet number[protected]/081208/5
dated[protected]
URS SERVICE CENTER STAFF ASKED ME TO COME AFTER SEVEN DAYS, HOW CAN I MANAGE THESE SEVEN DAYS WITHOUT MOBILE PHONE?
KINDLY ARRANGE PROPER SOLUTION TO MY COMPLAINT AS SOON AS POSSILBE...

Dear Sir,

This my reminder to you please let me know the status of my handset. My first complaint send to you on today morning between 11.00 A.M. to 12.30 P.M.

Thanks.
Chetan

i own a n72 mobile - it is in warranty - had a display problem
gave for service on 15.11.2008 at simtech computronics p ltd - valasaravakkam chennai nokia care job no[protected]/08115/48
the prmoised date of del was 20.11.2008. however after that the same have been revise 4 times - 25.11, 29.11, 05.12.
the shop has been closed for two days - no updates, calls - today 10.12 when i go they tell me it would take another 15 days and have given 25.12 as del date. the centre manager mr kirti is also unable to throw light...
i am an aggrived, annoyed and betrayed customer of nokia although we have been loyal customers of nokia for past 10 years
can someone please help?

After 6 months o[censored]sing Nokia 7610, the phone started switching off on its own & after switching on, it displayed as 'SIM CARD NOT VALID'. I went with the complaint to Nokia care, they updated the phone software & the problem was solved. After a month again the same problem surfaced. I went with the phone to Nokia care & to my astonishment they told me that my warranty has already expired, . According to the purchase date my warranty would expire on 24 dec 08 but according to them, the phone was purchased by the showroom on oct'08 & any repair work if done would be chargeable. I conveyed the same thing to Nokia priority showroom, they somehow managed to convince Nokia care to attend the complaint, but everytime, they are updating the software & problem is resurfacing after a week. They are not comming up with any permanent solution.
Eversince I have bought this phone Im not at peace with it. Im a student & firmy believed in the quality of Nokia phones, but this incident unveiled the true face of Nokia phones.I wud never advocate anyone to buy Nokia phones..made in china mobiles would be a better option.
Nishant
Jharkhand

My Nokia mobile 5610 express music is getting hanged and restarting. I have gone to N.R.I. Comunications, Lajpat Nagar, New Delhi atleast 5 times in the span of one month but they couldn't even detect the problem. In the process they updated my software twice, checked its battery, formatted memory card and also sent to HQ, Bangalore for hardware related problems but the problem is still the same.

Will be very grateful if you look into the matter.