Nokia India Complaints & Reviews

I have been using this for last one years. but now i came across the above said compliant. i don't know what i want to do to rectify.

Sir
I have nokia 7610 of blue colour body. I want to change the body of the instrument.
Please let me know about the price and from where to buy. I am residing at east delhi area.
Thanks

Dear Sir,
I have given my phone in nokia care in noida sec-2, for the replacement of joy stick as it was very hard to move on, but what they did is took my phone for 12 days, they didn't replaced the joystick, even they made my phone's camera switch unable to work,
i have been continuously asking them the reason behind this.
but with no reply,
now i have given my phone to nokia care in Roorkee Distt Haridwar.
Wht i want is that my phone should be replaced, as the fault was with your customer care and they should be liable for this
mine phone EMI number is [protected]
Mine phone number is [protected]

Please do the needful in this regard

Dear Sir,

I have been using Nokia phones almost 7-8 years and am quite happy with Nokia phone. But recently am facing some porblem with my phone. I purchased a new nokia 6300 phone in last Jan 08 and the same was working quite nice, but unfortunately the camara was not working (showing operation failed) recently I went to your dealer "Saksham Serices" in Mayur Vihar - Phase I, they opened the phone for checking as soon as they opend the phone the display went off and the phone was started over heating.

They said they want to send the same to Nokia centre and the same will returned in 10-12 days. I was in touch with them every 2 days and one day they advised me nokia returned the phone as they found some Liquid on it, am quite surprice to hear the same as the phone was using only myself and I keep the same always in the leather cover which I got with the phone.

I request them what should I do, they said they charge Rs 150/ to open and check if they can repair the same incase any parts need to chage I have to pay the same. I had given the go ahead as I do not have any other option. After two days they advised me that the total charge is Rs 1500/- but will charge only Rs 980/- from me because my complaint was only the camara rest was their fault while opening.

I paid Rs 980/ and collected my phone. But I would like to understand why "THEY CHARGE ME RS 980/ WHILE MY PHONE WAS UNDER GURRANTY".

There was only a small problem "camara not working" otherwise my phone was working in very good condition.

I have paid Rs 980/- and collected my phone because I do not have any other phone to use, and buying a new phone not a logic for 2weeks.

Requesting you to pls look in to this serious issue urgently and inform your dealer to return my money back.

Incase you need any details ie service job sheet or bill from them pls let me know. I have all the details with me

Thanks and Regards
Hari
[protected]

this is my number [protected]

i switched off my mobile and entered wrong security code so now mobile is asking for puk code so please send me a puk code.my mobile number is [protected].

MOTHER BOARD PROBLEM
Dear Sir,

My mobile : ESN/IMEI NUMBER:[protected] .
product code : 0524129
model: n70
Problem : Only nokia shown .

We have given our mobile at ss electronics, shop no basement 22&23hardy complex, mg road, opp chermas -secuderabad .an authorised service centre of nokia .
job sheet no:[protected]/080508/17 dt : 8-5-08

they kept it for 3 months and did not do anything .
after that we have taken back on 23-11-08 .

they say that they do not have the mother board to replace . we ahve purchased mobile with rs 12, 000
at nokia priority but your services are very pathetic and useless .

it is a shame for a company like nokia do not have spares for the n70 model.

PLEASE REPLY IMEDIATELY OR I WILL GO TO PUBLISH IN NEWS PAPER WITH DETAILS TO PUBLIC
HOW WORST IS NOKIA.

we require your response with in 48hrs .to my email id i want solution to my problem

rgds,

v vani
[protected]
[protected]
[protected]@yahoo.co.in

Dear Sir,
I bought Nokia 5610 Xpress music mobile set with IMEI no [protected]
set in feb 2008. Suddenly in May, the slider key came out. and due to my busy schedule, i could not get it repaired. In July, the display started flickering and some alien lines appear on screen and I cant see anything. after few second or minute, it gets ok. I gave it to Nokia Care and they kept it for 15 days and returned it saying, its ok. Again the problem came in Nov 2008 and I again took the phone to nokia care. They charged me Rs 3400 claiming that there is liquid damage whereas I explained them that slider key and display cant get affected by that as I never took this phone in water but they didnt agree. As per them they changed display and I got the phone back after 1 week. After 3-4 days again the same display problem came. I again took the phone to Nokia care and they asked my the same amount again, On my explaining them the whole issue and my frustration, they took it as Repeat problem. Again I got it back after 7-8 days and they assured me its fine now. Again after 1 week, I am facing same problem. I have a very busy schedule and cant keep visiting nokia care centre and everytime i have to wait there for 45 minutes till physical check. I am very upset as nokia has been my priority for past 10 years now. Please help me out as I m badly frustrated. In the meantime I had to purchase another phone which again costed me 2500/-. I faced lot of money loss. Please please help me out.

A CORRECTION TO THE SUBJECTMY PREVIOUS COMPLAINT
Sir,
The seal to the packet containing any brand new set of NOKIA cell phone reads "If the seal is broken, contact the dealer". Interestingly, I told the gentle man in the counter of the Nokia Authorised dealer, Roorkee that I wanted to buy a particular set costing Rs. 6790/-.
In the discussion while looking at the dummies of various models, the person had told me that Nokia's survey revealed that about 80% of the Nokia sets sold in the market were not genuine and impressed me to buy from an authorised dealer. This added to my suspicion and I wanted to buy a set within a packet whose seal was intact. Then the gentleman in the counter opened out 3 sets of that model of 3 colours and asked me to make a choice. I said I would like to buy the white steel body set with a packet whose seal was intact. He refused saying he had no extra set in sealed packets and added that even if he had a similar one in a sealed packet he would only sell me the one which is open and not the one in the sealed cover. Alas! NOKIA prints on the seal "If the seal is broken, contact the dealer" and the authorised dealer insists he would not spare the one whose seal is intact. This happens only in India?

Dear sir,
My cell is asking for restriction code. from three days I'm facing this problem.Please help me to get that restriction code. my cell phone's serial no is[protected] .Cell model is Nokia 6070....

I send sms to airtel to activate my GPRS but after 18 hourse later till my gprs is not activated

Nokia E71 The Bloody Business Phone, Also Nokia the dirtiest brand that I have ever come across and its employees the worst in case of customer centricity and responsiveness.

I picked up a Nokia E71 phone from a Nokia Priority dealer at Koramangala in Bangalore. This was on 21st Oct 2008 and I had shelled out 22K INR for this brand new business phone which Nokia claims will satisfy all your business needs- Yes that is true it satisfied their(Nokia's) business needs and not mine. It has killed my time and every now and then it had one or the other problems like call drops, hanging, lose of data stored on the phone / memory card etc.Ihad to give this phone for repair at Samravathi Technologies, a Nokia service center atleast 4 times in the last 1 month and 15 days. The worst part is that this Samravathi Technologies like all other Nokia Care centres does not have a Manager. Its engineer’s are'nt qualified. They only know to reinstall the software!! and the phone is isn't getting better after that too. The receptionists does not know how to handle customers, they even do not speak proper English. Every time I took my handset over there they told me to take a backup of the data on the phone cos their policy does not allow them to take backup. Let me ask you one thing, how can Nokia sell this phone in the market, which I believe do not meet any quality norms/standards. Also this being a business phone, one would always store and use business/personal data on this, just like we do in a laptop. How can a phone that is always in service centres be used to store data, how can we trust it and save our data.

Secondly the Nokia Call Center/ customer care is the one that I doubt will be there in any part of the world. They never follow up on the complaints I gave them. They used to tell me that they or sometimes their manager / Floor manager would revert my call by say after 48 hrs, before 3 O' clock etc. They gave me promises 5 times atleast and they never got back and when I asked for a point for escalation they told that they are there to help and that there is no other point of escalation. Every call I made to these customer care centres lasted for about 25 mins, so 25mins * 5 times = 125mins. I wasted this much time / money alone for getting a response but without they still has not provided any resolution to this issue. I have kept the NOKIA E71 in my showcase just to show my friends / family and future generation about the great phones that Nokia has and launches for customers like us to decorate the showcases and not for communication / business purposes.

The names of the Nokia executives are Shilpa and Pramod
Also the manager’s names that were told to me were Syed and Prashanth.

Dear Sir,

I am Abhishek Singh i have lost my phone from a bus route no.414.
when i come my home from my office okhla ph-2 to badarpur between okhla and badarpur my mobile stolen.

I request to you kindly find out my mobile phone.

Name: Abhishek Singh
Address:E-211/6, Mittal Colony Pul prehladpur Near aggarwal sweet New Delhi-110044.
Phone model:Nokia 2300 (Colour- Graphite)
Make:Nokia
Last used No.:[protected]
E-mail for communication:[protected]@yahoo.co.in
Missed date: Last around 1.5 Year
IMEI No.:[protected]

Sir,
I have not remember of mobile lost date. But i have purchase Bill of Mobile.
Purchase date-06/07/2006.
Purchased from-Paras Communication Faridabad.
If you found pls Contact Me at [protected].
Kindly do needful sir,


thanks and regards,
Abhishek Singh.

Dear Team Nokia

I have purchased a mobile st 7610s (Super Nova ) on 9th NOV 08 from THE MOBILE STORE via bill no AP/01178/00001/1262. To my concern i have taken the cell to the Nokia care service centre (MOBIQUEST) in Ameerpet Hyderabad twice from the day of purchase in first case they confirmed the cell is ok and after a long followup they confirmed me that the sliider is not working as the model is new the spare parts has not come to the service centre (I WAS SHOCKED TO KNOW THAT HOW CAN A MODEL COME TO MARKET WITHOUT THE SPARE PART BEING SENT TO THE SERVICE CENTRES) I waited for more than a week for the same.

Again 2day i went to the service centre with the same complaint and the suggestion was quite interesting this happens in quite a few handsets and we cannot do anything, after a long time they were convinced and taken the mobile for service and asked me to wait for 15 to 20 days.(JOB SHEET NO[protected]/081205/80)
AND ( WARRANTY REF NO - APINY[protected]

One logic is clear that the attitude to service is not up to the mark.Again why should one go without a phone for such a long time when the defect is a purely manufacturing deffect.

Hence request you to kindly take the issue seriously and replace a new handset or give the option to choose a new cell.

your early responce will be highly appreciated.

Best Regards
Saujendra

I had given my phone for repairing to HCL NOKIA CARE(A-78 sector -2 noida) on dated[protected]job sheet no [protected])with the problem of NO NETWORK and they told me that they will send it to Banglore for repairing and i received my phone on 15-10-08 but after two days problem comes again NO NETWORK. then i had contect again to HCL but they told me that this office is closed now you may contact MICRONAS TELECOM(C-4 sector-2 noida). I had again given my phone to microns telecom for same problem on 17-10-08 then they told me that they will send it to Banglore for repairing and i received my phone on 15-11-08 but next day problem remain same then again i have submit this phone to micronas telecom on 18-11-08 my job sheet no is[protected]/081118/105
Today i have visited MICRONAS TELECOM to collect my phone then they are saying this phone is tampered and you had repaired it outside now we can't repair this phone.This is to inform you this phone is under WARRANTY so no need to be checked out side.so pl change my phone immidately.

Sir

My wife Mrs. Neeluma. A. Raj had purchased a Nokia mobile hand set from one of their dealers at Trivandrum in September 2008. This was given to my daughter for her use, which she got spoiled by getting it wet. We had given it for service under oput of warranty to the Nokia Care centre at Powerlink vide Jobsheet No 7816 dated 10/11/2008.

I have been regularly enquiring about the status of the repair but to no avail. I had contacted them atleast 5 times and every time the female voice at the other end will keep saying that she will call back in half an hour and tell about the status which seldom happens except the last time because I asked her name. After two week s of giving the mobile they said that it has to be send to the factory and it will cost approximately Rs.1200/- which I agreed. But on calling up yesterday to find out the status these issues about their service was highlighted by me and they then rang me up back and said that the hand set cannot be repaired. Today when I took delivery of the same the explanation given is that as there is accute shortage of spares that too of an in vogue model it sounds really strange. The service executive says due to the Econamic meltdown in the west the supply of spares has been severely effected. Please take up the issue with the Nokia authorities and get my fairly new handset repaired for which I am willing to pay the cost incurred for the same. Thanking you in anticipation.

S. Arun Raj,
Vivian Villa, T.C.IV/433,
ATRRA-167, Rose Nagar,
Ambalamukku,
Kowdiar.P.O,
Trivandrum-695003.

I want to inform u that i have purchase a new handset-N73 on 05/11/2008. But it give me the problem due to hang on daily basis i have already gone to nokia care in khanna (PB) 3times. They repair my mobile but after that i have face the same problem again and again.So plz solve my problem or change my hand set asap.
I want to tell u one thing more when i have serviced my mobile in nokia care due to his ignorance my phone memory backup was lost pls solve it also.


Regards
Naveen Kumar
[protected]

Dear Sir/ Mam
I was travelling on date 4/12/08 while boaading train from chembur to sanpada in 2nd class compartment. In between journey i have lost my mobile . I think it was stolen frm my handbag when i was getting down at sanpada.
Noia Model No-6233(Brown Colour)
IMEI No-[protected]
Please investigate the matter & inform me on the above ementioned email ids.

Regards
Supriya

hi
i bought nokia3110c on 22/1/2008. and the problem of Restarting occurs after one month... and i already uploaded Software 4or5 times in last 8 or 9 month and there is still same type of problem occurs... many times i told to the custmor servies centre sec22 Chandigarh...and they every time uploaded new software...and i am really get disturbed when these type of problem occures again and again and request NOKIA to please do the needfull and do not waste its customer's money and customer's faith in nokia brand
Serial No. [protected]

JAGPREET SINGH
+91 [protected]

I HAV EPURCHASED NOKIA 6210S WORTH RS 13500/ FROM ESSAR MOBILE STORE WITHIN TWO WEEKS IT HAS STOPPED DISPAYING ANYTHING.I TOOK IT TO NOKIA CARE WHERE THEY TREATED ME AS A FOOL ON PURCHASING THIS TYPE OF MODEL( IF THIS IS THE REASON THEN MODEL SHOULD BE DISCONTINUED) AND SAID WE ARE GETTING MANY COMPAINTS ON THIS MODEL, YOU SUBMIT THE PHONE AND CONTACT US NEXT WEEK, THEREAFTER I WENT TO THEM WHERE AGAIN THEN TOLD COME NEXT WEEK. THEREAFTER AFTER CONFIRMING ON THEIR RESPECTIVE WEBSITE AND AS WELL AS THEIR CALL CENTRE WHERE THEY TOLD ME TO COLLECT IT FROM THE STORE I WENT TO NOKIA CARE AND I WAS ASTONISHED TO LISTEN THEY DONT HAVE ANY STATUS FOR THE SAME.

PLEASE ADVISE

MONISH SHARMA
[protected]