I have purchased a Nokia mobile handset Model N73, IMEI xxxxxxxxxxxx on 24 October 2008 from M/s Venus Digital Arcade at Thrissur vide invoice number xxxxx dated 24 Oct 2008.
My intension prior to making the above purchase was to buy a mobile handset of reasonably good features of Multimedia and specifically the ability to connect to a 3G network. I had made a decision to buy the model N73 based on the technical specifications which was provided in the website of Nokia (copy of which has been kept for reference). It was clarified from the shopkeeper also that the Nokia N73 is featuring 3G.
However, after making the purchase, I could realize that the 3G feature is missing in my phone. I immediately contacted their customer care through email and got a reply that it may be an issue of software update.
After checking the version of the software, it was known that the handset is using the latest firmware available and I took up the matter again with their customer care.
I soon realized that the customer care had no intensions of solving the issue. I could receive different kind of solutions for each of my mail and at last I got a mail stating that I will be contacted by one of teir executive within 48 hours.
I have sent three mails there after, having received no such phone calls, only to receive a same reply as the first mail telling that some one will contact me.
Having lost the faith on the above, I approached their executive through your help line number 30303838, and his statement is very funny. He states that all the models of N73 is having the 3G feature and it will be known to the user only while using the handset in a 3G network.
It is totally a wrong statement. I have the experience o[censored]sing a N73 handset earlier and had found an option in the network menu to select both 3G and GSM or 3G alone. It was also found in that set that a 3G symbol appearing randomly while the handset was being switched on and searching network.
I must say that they have the worst customer care system in India and is opined based on my 23 years of experience in the field of Engineering.
I would like to explain my complaint once again.
• I have purchased a Nokia handset, as above, expecting it to have the technical specifications which was given in the Nokia website, and the handset is not having the advertised features (3G connectivity).
• The above problem was put up the Nokia customer care through their website and they have insulted me by trying to confuse me and making me to wait their phone calls which was never made.
• I have suffered for not only the money Rs.11000.00 which I have spent on the handset, but lost my time and good mood, dealing with your customer care.
Aug 14, 2020
Complaint marked as Resolved 
5610d-1 — recurring software problem
i had bought this mobile worth 12000 rupees based on my pleasent usage experience with a cheaper mobile of your company. i had purchased this set in april 2008.. after around a week o[censored]sage this problem of the phone shutting down immediately after switching on started. i gave it in "nokia care" and after around a month the set was replaced. now the same problem has recurred and i am again going through the same thing. this only implies a basic design fault in the phone for which i have to suffer, as im left without a phone for days together and also i lose all the data stored in the phone. this has led to a loss of faith in your brand. i request that my phone be replaced with another model in the same price range at the earliest.