Nokia India Complaints & Reviews

Unexpected behaviour of NOKIA CARE
I had submitted my NOKIA/3110C on 13-nov-2008 at NOKIA [protected]@Rewari(Haryana).The problem in my mobile was that it has ringer fault and software of cell phone is hanged. My Job Sheet no. is 337_434038 .I Have visited a lot of time to NOKIA CARE but not able to get any solution on this .My mobile is still there.You can contact me on my alternate no. at [protected] .
It's 4th time now I am going to NOKIA Care and Person is not giving any positive response to me .Now It's more than 8 days I am not able to get any solution.I am not expecting this from Organisation like NOKIA.Please look into the issue & resolve the same ASAP.

Regards,
Anuj Kumar
Rewari-123401
Haryana

Hi friends.
I am santosh. 4 months back i purchased Nokia 5610 xpress music phone.Hardly, I use the phone for 4 to 5 calls a day. After 1 month use, the scroll broken automatically and the phone had the problem of hanging for every 2 minutes. I given it for service. They kept the phone for 15 days and replaced another piece. The replaced peace also, again given the problem of hanging and one fine day, total display of the phone was came green colour, but i was able to receive the calls. Again I given it for service. They kept it for 20 days again done some service. Interesting thing is after using for exactly one week, the total phone is not working. Again, I have to give it for service and they will keep for 20 more days.I purchased it 4 months back at 12k. But the phone is with me for appx 3 month only. My job sheet no. is[protected]/081017/103, for my last service. If you, see in the nokia care website address, the status is still showing the "Closed-Sent to L3" that means the phone is still at their head office, where as the phone is with me and again it got ready for repairing also. That's how the service was provided to a customer like me.

my handset nokia 6300 drop network & low network problem.
hadset imei no.- [protected]

I bought a Nokia n73 music edition at poorvika on 15th nov 2008.
After three days the phone is not functioning properly.They say me to bring the phone and service needs to be done .When i asked for a replacement they say it needs to be checked.So beaware of buying in Poorvika mobiles.

Hi its a real tragedy that my 15day phone got stole from my car on a signal. I have even lost a police complaint for the same n they have asked me to contact Nokia n ask them to track my phone with the IMEI no which is [protected].the cops told me that Nokia will be able to track my phone if somebody puts their sim in my phone n i will get a msg frm nokia if i give the cell no who is using my cell phone if i register my current cell no. But when i called customer care i get a response that nothing can be done abt it. i ave invested 20k on this phone which is not a small amount .Why do youll give an IMEI no when it cannot serve any purpose.. Sorry to say that iam v dissapointed to know that the company which i have been loyal to since my first phone has dissapointed me this way.. Is there anyway that something can be done cause i still keep a little hope being a Nokia fan
Hopefully someone reads my mail and atleast responds
IMEI NO [protected].
Cell no [protected]
Id request someone to call me on the no mentioned above and take some action
Regards
Havovi Batliwalla

I am having one mobile pcs. Of your company nokia 6233 handset I had purchased this mobile on dated 7/5/2008 from aditi communication the prombles with this set is that the colours of keypads colours has gone . The colours of these keypads is white .It is now difficult to exactly recognize the number and letter printed on it . The owner of the firm (from whom it had purchased this set ) say that there is no gurranty of colours if this keypads .Kindly let me know if this is the case. Kindly relpy me if the firm must change this mobile set or not.

PLS LET ME KNOW THE STATUS FOR OUR MOBILE

Nokia care Job Sheet No.[protected]/081111/15 Dt.11.11.2008

I have lost my mobile today morning while in the city bus.
IMEA is "[protected]"

Please block the Phone so that it will be useless to the theif.

Dear sir

First I thanks to you for your immediate response...

I am Venkatraman.s.
Singaravelu is my father's name.
In your reply you mentioned wear and tear is associated with the usuage; I definitely accept it. But the disappointment was mobile failure, irresponsible answers from the dealer where i purchased and the service quality provided in your nokia care.
I know you can provide service at any time but repeated service never conform the quality of the product as well as the service quality. It consumes my valuable time so I cannot accept the repeated service provided by you even if it is free of cost.
You did not respond my another question.. Why the Nokia priority dealer never care about the service facilities? After sold the mobile they did not care about the problem found in that mobile even under warrenty period. Is it the problem of customers and have they rectify themselves?

Today once again i went to Nokia care for repeated service, they take my mobile and job sheet issued. that details given below..

1. Nokia care address where I put my mobile for service
Raksha Impex . Chennai (North)
No, 93-113, Shop No 1st Floor
Prince Tower,
Purasawalkam High Road,
Opp. Kumudum office,
Kellys, Chennai - 600010.
2. New job sheet No - 5795 ( Submitted on 17 / 11 / 2008. Delivery date 19 / 11 / 2008 )
3. Previous Job sheet No - 4952 ( Submitted on 01 / 11 / 2008. Delivered on 14 / 11 / 2008 )
4. My Mobile No - [protected]

5. I bought it at
HELLOW WORLD Complete Mobile store
4/3 Sardar Patel Road,
Adyar, Chennai -600020.

Can you specify your Email address for giving our feedback and complaints

I purchased the Nokia5610 in April 2008.After few days the slider on the phone came out.But still I was using the phone then for a past few days the screen has gone completely pixelated .I am not able to read anything on the screen.Today I went to Nokia Care in Nigdi (Pune) and they people were busy putting the blame on me that the phone has been mishandled.I have spent 12000 Rs on the set but I am extremely sorry for my decision to Buy Nokia and will never even suggest anybody to go for Nokia in future.Your people dont know how to talk to customer.Incase I go by earlier complaints I can never trust the Nokia Care People.I am not satisfied by the product and am even more unsatisfied by the behaviour of Nokia Care people.In case they keep my cell for say few days even then are you people going to provide me another cell phone for the period?I got the feeling that I commited a blunder by Purchasing Nokia ...

i have already send my complains i just wanted to give my job sheeta no[protected]/081117/7.kindly solve my problem and change my hand set as soon as possible.
thaks.

OM SHANTI,
I BROUGHT MY PHONE IN MAY 2008, FROM STARTING THIS PHONE IS CREATING A HANGING PROBLEM.SOMETIMES I IGNORE DUE TO TIME SHORTAGE I CANNOT GO TO NOKIA CARE CENTER, BUT EVEN AFTER IGNORING I WENT TO NOKIA CARE CENTER 4 TIMES IN THESE SIX MONTHS.SOMETIMES IT HANGS AND SWITCH OFF AND IT KEEPS ON HANGING FOR SEVERAL HOURS, SOMETIMES DISPLAY GOES OFF AND ALWAS SHOWS WRONG TIME OF RECEIVED MESSAGES ALTHOUGH PH. IS SHOWING RIGHT TIME BUT MESSAGE TIME GIVES WRONG AND SOMETIME IT DOES NOT ACCEPT THE CODE WHEN I REMOVE THE BATTERY AND SWITCH ON THE PH. AND AGAIN DIAL SECURITY CODE THEN IT ACCEPTS AND SOMETIME EVENTHOUGH NOT ACCEPT.IF ON EACH PROBLEM I NEED TO SHOW IT IWILL HAVE TO GO EVERY FOURTH DAY BUT I IGNORE .BUT TILL HOW ?
SOME TIME I CANNOT USE MY PHONE WHEN I NEED IT. I BELIEVED ON NOKIA THAT'S WHY I PURCHASE IT AND IT WAS VERY COSTLY FOR ME EVEN THEN I PURCHASED IT.NOW IT HAS CREATED TOO MUCH PROBLEM FOR ME.KINDLY CHANGE MY HAND SET AND PLEASE GIVE ME ANOTHER ONE AND IF POSSIBLE PLZ NOT THIS ONE 5610 KINDLY GIVE ME-N-73 OR GIVE ME OPTION. I WILL BE VERY GRATEFUL TO U PLZ, I DON'T WANT THIS PH AGAIN.THANKS

Despite of awaited times still not received my nokia 6300 mobile phone from Nokia Care and have tried contactting Nokia Care Center on[protected] but no response and have been asked to wait for another 15 days...

Pls help on this...for further details pls call on exact problem. Thanks...

Ashish S Mehta
[protected].

Dear Sir,
Am Janarthanam, toady am coming by bus no 42 from periyar nagar to parrys. I have lost my mobile while getting down due to hurry rush. my cell number is [protected] noika model 6300 .From mrng 9.20 am have spoken to customer care executives they ask me to go vodafone nearest office. I met rayapettah and kottivakkam offices and i given complaint but i didn't get positive response from them. I would like to request you humbly to trace my instrument. I tried to reach my mobile number still its ringing but nobody responding.

I will be very thankful to you if you trace it and get me back.I will be available @ [protected].

Thanks& regards,
Lakshmi

sir exactly 2 months ago ive been to nokia care @ sikar in rajasthan for the repair of my phone. but yet i havent received my cellphone and the employees r still saying that you will get it within 7 days and i dont know when these 7 days r going to complete and i am gonna get my phone back?
i request to take a proper action against them
thank you.

I have purchased a Nokia mobile handset Model N73, IMEI xxxxxxxxxxxx on 24 October 2008 from M/s Venus Digital Arcade at Thrissur vide invoice number xxxxx dated 24 Oct 2008.

My intension prior to making the above purchase was to buy a mobile handset of reasonably good features of Multimedia and specifically the ability to connect to a 3G network. I had made a decision to buy the model N73 based on the technical specifications which was provided in the website of Nokia (copy of which has been kept for reference). It was clarified from the shopkeeper also that the Nokia N73 is featuring 3G.

However, after making the purchase, I could realize that the 3G feature is missing in my phone. I immediately contacted their customer care through email and got a reply that it may be an issue of software update.

After checking the version of the software, it was known that the handset is using the latest firmware available and I took up the matter again with their customer care.

I soon realized that the customer care had no intensions of solving the issue. I could receive different kind of solutions for each of my mail and at last I got a mail stating that I will be contacted by one of teir executive within 48 hours.

I have sent three mails there after, having received no such phone calls, only to receive a same reply as the first mail telling that some one will contact me.

Having lost the faith on the above, I approached their executive through your help line number 30303838, and his statement is very funny. He states that all the models of N73 is having the 3G feature and it will be known to the user only while using the handset in a 3G network.

It is totally a wrong statement. I have the experience o[censored]sing a N73 handset earlier and had found an option in the network menu to select both 3G and GSM or 3G alone. It was also found in that set that a 3G symbol appearing randomly while the handset was being switched on and searching network.

I must say that they have the worst customer care system in India and is opined based on my 23 years of experience in the field of Engineering.


I would like to explain my complaint once again.


• I have purchased a Nokia handset, as above, expecting it to have the technical specifications which was given in the Nokia website, and the handset is not having the advertised features (3G connectivity).

• The above problem was put up the Nokia customer care through their website and they have insulted me by trying to confuse me and making me to wait their phone calls which was never made.

• I have suffered for not only the money Rs.11000.00 which I have spent on the handset, but lost my time and good mood, dealing with your customer care.

Dear Sir,
I had given complaint on 30oct at nokia service centre (Bright Infocom-vizag), but still the problem not rectified and also given complaint to customer care but still my problem not rectified this is very worst service center in vizag.I was talk to that service center Manager he was very irresponsible person.
I was purchased this mobile for my brother, from that day he was not satisfied with that mobile and he was irating me daily.
I was verified with Status of Mobile Complaint, in that dailog box it was repaired and completed but still my problem was not rectified.
My Complaint No[protected]/081030/62.
IMEI Number - [protected].

My Handset was handovered to that service center on 30oct, but still it was not recieved.

That Bright Infocom Manager was not given correct answer to me, he was saying call to call center, I was given handset at this bright infocom why should i call to the call center, it was the right way to give that answer?
I was newly purchased this mobile for my brother.

Please rectify my problem as early as possible.

D.Vinay Kumar
Reliance Communications
Vizag

Hi,
C.C Executive
Nokia India Ltd.

Sub ( I lost my Nokia 1200 Blue model Mobile Phone in last night on dtd. 14.11.2008)

Dear Sir/ Madam,

Unfortunately I lost my mobile phone bearing Sim No – [protected] ( BSNL, Orissa, Knadhamal, Tumudibandh 762107) on last night. I am unable to found it. I also ask my friends & villagers about my mobile. I am unable to get it. So plz locked it for future use.

Thankong you, With regards.

Yours sincerely


Ramesh Ch. Pradhani
Nokia 1200 Blue
IMIE - [protected]

The phone simply gets hanged up, and that too very frequently. I think that its more frequent when i use the headset.Then the only option left to bring it back to working condition is to restart it. At times, the radio does not work. Then too i have to restart the phone. I switch off and restart the phone about 10 - 12 times a day... Its too bad from the side of a well-established omany like Nokia to have produced such a poor quality system. Please see to it that necessary steps are taken to redress the grievances, Thank You...

I am very much frustrated from your Nokia - E65 phone. I have given twice in your Nokia care for Service but they r unable to retreived the problem. my nokia ph. was sent twice to your Delhi Nokia care Center for approx 3 months for Service but till date my ph. was showing so much problem, I want the replacement of my cell, or my money back.

Hope U can Consider my problem on Urgent basis.

Thanking U

Regards
Ankur Gupta
1143/31 Old Katra, Allahabad
Mob : [protected]