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PepsiCo India Complaints & Reviews

2.9
Updated: Apr 29, 2026
Complaints 958
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PepsiCo India reviews & complaints page 31

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J
jeevankumarc
from Chennai, Tamil Nadu
Apr 4, 2017
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Address: 600023
Website: www.pepsicoindia.co.in/brands/aquafina.html

Dear sir/madam,
myself, c Jeevan Kumar from Chennai(TAMILNADU), one of the users of your product. Daybefore (02.03.2017), I went to MAYAJAAL Multiplex, which is in ECR(EAST COAST ROAD). now it's a summer season, everyone feels thirsty & need to drink water. As like that, I bought an AQUAFINA 500ml water bottle seriously, I jerked by seeing the bill price, I asked billing person, it's a 1-liter water bottle, he told, sir it's 500ml.Then again, I shocked and asked him, why is that too costly compare from outside.he told that, see the MRP in a neck of the bottle when I see it, printed as Rs30. I am from a middle-class family and then, for drinking water which is too much cost. I bought the same 500ml water bottle nearby home supermarket, their cost is printed as Rs10 only.I need to know that,
why is that price difference by Rs 20?
Then, I tried to call your toll free number[protected], I am getting engaged tone & I have attached the comparison of two water bottle image. so please kindly check the attachment and give me your feedback as soon.
PepsiCo India customer support has been notified about the posted complaint.
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    M
    mir basith ali
    from Hyderabad, Telangana
    Apr 1, 2017
    Resolved
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    Resolved

    Address: 500008
    Website: Pepsico india complaint box

    Respected sir myself Ali i am from hyderabad.I request you to take strict action against in pepsi consumer
    Adress:Tolichowki paramount hills
    The guy named AZEEM BAKULKA taken money for pepsi refrigerator since it is one month he didnot provided fridge please take action i anlm dropping his number
    [protected]
    I have 6 fridges of pepsi in my total hotels around hyderabad
    I own three hotels
    My hotel name is Al rahman cafeteria
    Where this guy didnt provided fridge by taking money since it is exactly one month he is not recieving the calls from my number
    Please help me and sort out this problem
    As this guy is ruining the pepsi brand name
    May 4, 2017
    Complaint marked as Resolved 
    PepsiCo India customer support has been notified about the posted complaint.
    Verified Support
    Apr 03, 2017
    PepsiCo India Customer Care's response
    Hi Mir basith ali, we request you to share your contact details with us at consumer.[protected]@pepsico.com, so we can connect with you please.
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      H
      harish chand joshi
      from Kodungallur, Kerala
      Mar 25, 2017
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      Address: 262311

      Complaint no 153672 8/06/2016 there is no status given by customer care and the complaint are not resolve. how many days a complaint are solve. what is the process to solve a complaint and what is the responsibility of customer care executive. if there is no responsible of customer care executive then who seen this problem email id cosumer.[protected]@pepsico.in are not reply the mail
      PepsiCo India customer support has been notified about the posted complaint.
      Apr 15, 2017
      Updated by harish chand joshi
      i have not take any response by pepsico india and another related this complaint
      Dear sir,

      Please resolve this problem soon . It's season for selling pepsi.

      I m Mohan bhoi, my number is [protected]. Problem is that refrigerator is not cooling actually .and sound is coming out from it.call me . I'll elaborate information.please call return any how
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        S
        Sahilsinghbpl
        from Mundi, Madhya Pradesh
        Mar 16, 2017
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        Address: Bhopal, Madhya Pradesh, 462016
        Website: www.pepsicoindia.co.in

        This is my second experience, this time I want some serious action otherwise I will take legal action.

        Recent experience- I bought a mirinda bottle from a eating joint, the moment I tried opening it I saw some black thing inside the bottle, first I thought it's on the outside and tried cleaning it but it was like fungus stuck inside.

        Past experience- I was drinking Pepsi when my friend saw something floating in my bottle, it was friends shop so I asked him to show it to the distributors. He did the same and got the reply-" सर कस्टमर को बोलो कंपनी में कंप्लेन करे, रोज़ 50 केस आते है कुछ नहीं होता l
        We know the bottles get reused again and again by these gigantic companies, at least they can wash it properly. They have just one motto- make money, and while doing it they are playing a very bad game with our(public) health.
        PepsiCo India customer support has been notified about the posted complaint.
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          H
          harpinderbachhal
          from Ramban, Jammu and Kashmir
          Mar 2, 2017
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          Address: Mohali, Punjab, 140603

          We had purchased a packet of Kurkure Namkeen as in the attached photo on 20Feb 2017 from Metro at Zirakpur and had carried it as a gift for our son and his family at Edinburgh, Scotland.

          When opened to eat it, to our horror, my wife got the glass piece, as shown in the photo, in her mouth. Not aware that you include such dangerous items in your eatables, she chewed it and has got cuts in her mouth. Being in foreign country, I am taking her to the doctor for treatment. We are not sure that who all have got the glass pieces in their stomachs and what damages it will cause. We all need to be scanned for the damages.

          Please respond back for your views, before we proceed for further actions.
          PepsiCo India customer support has been notified about the posted complaint.
          Sir meray shop par pepsi ka freeze lagwana hay jiskay liya hamnay yaha k distbuter say baat ki lakin wah koi baat nahi sun raha hay meray pass customer kaffi hay iss wajah say dikkat ho raha hay so please meray shop par double door freeze lagawaiy
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            M
            Mohit Berry
            from Delhi, Delhi
            Feb 27, 2017
            Resolved
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            Resolved

            Address: New Delhi, Delhi, 110008
            Website: Consumption of Expired Bottle of Miranda -1.35 L

            Sir,

            Last afternoon, I purchased Miranda 1.25 L bottle from a Bakery Shop.

            Today late evening after consuming almost 80% of the bottle we realized the change in color & the taste of the drink that how we checked the manufacturing date which is 23/09/2016 @18.19 with B.B.N : [protected] & as per the disclaimer written on the bottle it is expired on 3 month from the manufacturing date..

            We urge for strict against to be taken against whosoever is responsible for the action.

            Look forward to your response on this at the earliest.
            Mar 31, 2017
            Complaint marked as Resolved 
            PepsiCo India customer support has been notified about the posted complaint.
            Verified Support
            Feb 28, 2017
            PepsiCo India Customer Care's response
            Hi Mohit Berry, we request you to share your contact details with us at consumer.[protected]@pepsico.com, so we can connect with you please.
            Ur pepsi brand has tooo larger chain in the world but from now i never drink ur pepsi bottle i found a spoon in ur pepsi sealed bottle...nd i cant imagine tht this brand do this.
            Dear Sir/Madam,

            My Self Prosenjit Sengupta owner of Sengupta Store, Rest Camp Shuttle Gate, Guwahati - 781012, Assam. I have a small grocery shop. Previously I sold Pepsi brand in my shop & some of the expiry materials I returned to the Pepsi Company sales executive Mr.Debabrata Sen amounting Rs.3000.00 (approx) in the year 2014 but I made so many calls to him in last three years but every time his reply was that he has not got the BBD claim from company & he will settle my claim when ever he got the same. Today I make a call to him but he replied that he left the company & he handover every claim to the new sales executive. Some of the expiry materials still in my hand. So, you are requested to pls. look into the matter & release my BBD claim ASAP. My M.No.[protected].

            Looking forward for your prompt response for the same.

            Thanks & regards,

            Prosenjit Sengupta
            [protected]
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              S
              saurabh samir saurabh samir
              from Lucknow, Uttar Pradesh
              Feb 25, 2017
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              Address: Lucknow, Uttar Pradesh
              Website: pepsico INDIA

              My fridge no.UP106538 at heera plaza, sector-8, vikas nagar, LUCKNOW is not working and making loud noise .please send somebody on urgent basis as it is used at my shop and causing lot of inconvenience in storing your products.
              my mobile no. is [protected].
              i called up ur customer care also but got the reply that complain online only..
              hope that the problem will be resolved and early action will be taken at ur end.
              PepsiCo India customer support has been notified about the posted complaint.
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                S
                Sunder kunwarpuriya
                from Pune, Maharashtra
                Feb 24, 2017
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                Address: 431203
                Website: Consumer complaints fourm pepsico

                Respect sir,
                I am the big retailer of your Pepsico company. And also promote to Pepsico product. There is fault in visi cooler provided by the company. There is lots of noise in the air cooler fan.& Also lower down the speed of cooling & create lot of heat.
                We are try to last 10 to 15 days to contact customer care no[protected] which is never connect. & Other mobile no. Provided by company are false.
                The summer season also start and there is need to provide necessary service immediately.
                To continue providing best services to our valuable customer's
                My refrigeration/assets no P-16766
                We hope that the company take necessary steps immediately.
                Thank you...
                From:- sanwad multe service, near panibes Jalna state Maharashtra.431203
                [protected].[protected]
                PepsiCo India customer support has been notified about the posted complaint.
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                  S
                  Sananth Shetty
                  from Bengaluru, Karnataka
                  Feb 18, 2017
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                  Address: 577112
                  Website: pepsi

                  Dear sir,
                  As mentioned above we are running 2 bakery... We required a new cooler.. We applied since 2year. Can i know when can we recive our request wil be processed... I request you to replace the old frifge.. Or to give a new fridge...

                  Below are the given address for requirement for cooler
                  1) s. B bakery
                  N. R. Pura road,
                  Balehonnur-577112
                  Ph:[protected]

                  2) brundavan bakery
                  N. R pura road,
                  Near vijaya bank
                  Balehonnur-577112
                  Ph:[protected]
                  PepsiCo India customer support has been notified about the posted complaint.
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                    A
                    Anoop Naik
                    from Kollam, Kerala
                    Feb 15, 2017
                    Resolved
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                    Resolved

                    Address: Lucknow, Uttar Pradesh, 266010
                    Website: Restaurant

                    Hotel - comfort inn
                    Vibhuti khand, gomti nagar
                    Lucknow 226-010
                    Phone[protected]
                    Email - [protected]@yahoo.co.in

                    For a 200 ml soft drink the mrp is ₹10/-
                    I have been charged 96/-
                    When asked blaming the government
                    For swach bharat tax / vat / service tax

                    Screenshot has been attached for the reference
                    Mar 20, 2017
                    Complaint marked as Resolved 
                    PepsiCo India customer support has been notified about the posted complaint.
                    Verified Support
                    Feb 16, 2017
                    PepsiCo India Customer Care's response
                    Hi Anoop Naik, we request you to share your contact details with us at consumer.[protected]@pepsico.com, so we can connect with you please.
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                      M
                      md.farzana
                      from Warangal, Telangana
                      Jun 1, 2018
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                      Address: 506003

                      Sir
                      Gudevening sir This is md.umar that we have problem with our fridge from 10 days That the fridge cooling is too low with that we are facing a problem.kindly send to mechanic sir . wil be ever great to you sir.thanking you sir. As soon as possible send to any mechanic person. To repqir our fridge we are facing a loot offf problem with that so kindly accept our request.
                      PepsiCo India customer support has been notified about the posted complaint.
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                        P
                        prince26
                        from Noida, Uttar Pradesh
                        Jan 29, 2017
                        Resolved
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                        Resolved

                        Address: Bareilly, Uttar Pradesh, 243122
                        Website: www.varunpepsi.com

                        Hi Sir,

                        This is in consent with the Behaviour of the Area Sale Manager towards us. We are a Daily need provision Store in bareilly District and are willing to start the Soft Drinks Business. We asked them to buy the Pepsi fridge and were asking them to give us the required Details to complete the procedure.They said to visit us but from last 1 week they are not coming to us to clarify the requirements and when we are calling them by phone they are not picking up our phone and if we are calling from different number they are picking up the phone but not talking properly and misguiding us by saying that they will come today, after 1 hour, tomorrow etc.

                        They are ignoring us Constantly and not listening to us and are preventing us to start the soft drinks business.

                        Name of Area Sales Manager -- MANOJ SINGH RAWAT & his Colleague -- Saurabh Pandey
                        Company Name -- Varun Beverages LTD.

                        Its Requested to please look into this because such a behaviour from an Area Sales manager is not acceptable and this way shops like us cannot start the business they want to.

                        Its completely unacceptable to not allow or resist a shop to start the business in interest of favouring the other shops.

                        Please Look into this.
                        Mar 10, 2017
                        Complaint marked as Resolved 
                        PepsiCo India customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 30, 2017
                        PepsiCo India Customer Care's response
                        Hi, we request you to share your contact details with us at consumer.[protected]@pepsico.com, so we can connect with you please.
                        Verified Support
                        Feb 07, 2017
                        PepsiCo India Customer Care's response
                        Hi, we would like to get in touch and be of assistance. Please do share your contact details with us at consumer.[protected]@pepsico.com and help us connect. Alternatively, you could also DM them to us here. Thank you.
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                          N
                          Nameesh Chandi Sah
                          from Jalna, Maharashtra
                          Jan 28, 2017
                          Resolved
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                          Resolved

                          Address: 486001

                          I purchased 1 slice bottle of 500 Ml.
                          To my surprise it was mixed with soda.
                          Since slice is a plain Mango drink but having soda in it is very suspicious and I feel some quality issue in it.

                          As per the date it is not expired also but still it seems to be a very dangerous. When I sipped one drop it was very bitter in taste.

                          I think it is a issue.
                          Mar 10, 2017
                          Complaint marked as Resolved 
                          PepsiCo India customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 30, 2017
                          PepsiCo India Customer Care's response
                          Hi Nameesh Chandi Sah, we request you to share your contact details with us at consumer.[protected]@pepsico.com, so we can connect with you please.
                          Verified Support
                          Feb 07, 2017
                          PepsiCo India Customer Care's response
                          Hi Nameesh Chandi Sah, we would like to get in touch and be of assistance. Please do share your contact details with us at consumer.[protected]@pepsico.com and help us connect. Alternatively, you could also DM them to us here. Thank you.
                          Sir
                          Gudevening sir This is md.umar that we have problem with our fridge from 10 days That the fridge cooling is too low with that we are facing a problem.kindly send to mechanic sir . wil be ever great to you sir.thanking you sir. As soon as possible send to any mechanic person
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                            P
                            parma@
                            from Noida, Uttar Pradesh
                            Jan 24, 2017
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                            Address: New Delhi, Delhi, 110030
                            Website: www.pepsicoindia.co.in

                            Client number 1213429. Refrigerator is damaged before 2 year in 2014 the repair man came and said to change the refrigerator but still the refrigerator is not change. The product of company sale by me time to time and they promis to change the refrigerator but still now the refrigerator is not changed. If after this complain any action does not take then i will think that this company fake and my trust will be over from this company.
                            PepsiCo India customer support has been notified about the posted complaint.
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                              S
                              Satendar Mamgain
                              from Delhi, Delhi
                              Jan 18, 2017
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                              Address: New Delhi, Delhi, 110096

                              Sir I have small retail shop in mayur vihar phase 3 Delhi 110096 Iam totally unsatisfy with ur service in that area the driver n co worker not to communicate they replace my leakage bottle after one and half year plus they refuses to take 10 rs coin strictly
                              Kindly take some action against it I stoped to sell Pepsi product from last month onwards because of them [protected] is my contact number
                              76-a pocket a-2 mayur vihar phase 3 is my address waiting for ur positive response
                              PepsiCo India customer support has been notified about the posted complaint.
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                                A
                                abhi257
                                from Panipat, Haryana
                                Jan 8, 2017
                                Resolved
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                                Resolved

                                Address: Karnal, Haryana, 132001
                                Website: www.pepsicoindia.co.in/media/media-contacts.html

                                DEAR SIR/MADAM

                                we purchased one of your tropicana product . We find that there is something disgusting type thing in the packed
                                its horrible to see that. Always trust your pepsi product and always prefer it but today after seeing this type of
                                unhealthy disgusting type thing from such a trusted pepsi product we feel awkward .sending you pictures of that thing .
                                please take strict action to this. i want to register complaint for this product and want pepsi to take action against it.

                                waiting for your positive reply.

                                abhishek agarwal
                                [protected]
                                Feb 13, 2017
                                Complaint marked as Resolved 
                                PepsiCo India customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 13, 2017
                                PepsiCo India Customer Care's response
                                Hi Abhishek Agarwal, thank you for reaching out to us. Someone from our team will get in touch with you at the earliest.
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                                  Reshma_Nair
                                  from Bengaluru, Karnataka
                                  Dec 26, 2016
                                  Resolved
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                                  Resolved

                                  Address: 560017

                                  We bought yet another packet of Lays - Spanish Tomato, one of our favorite to enjoy it with a cup of tea. This time however, we had a surprise. a HUGE piece of bandage. Well, a bandage in Chips manufacturing firm, you can very well know the origin of that. With the imaginations running wild, it most probably seems to be from an employee who used it and just "accidentally" forgot to dispose it. That's the most unhealthy and despicable thing which one could ever find in a chips packet, and from a renowned brand like LAYS. Maybe, i am new to it and I have never seen an issue with the product, or maybe this is new cost cutting strategy which company has adopted. This was most definitely neither accepted, nor expected.
                                  I had several letters sent to Pepsico India but they never "seem to have received it". This is a serious compromise on hygine and a serious feedback needs to be given. I am really not sure what the bandage is contaminated with and for what purpose it was used.The company doesn't seem to care about any such issues as this looks like a regular incident for them.
                                  Date of Incident: 18th December
                                  Place: Bangalore
                                  Jan 27, 2017
                                  Complaint marked as Resolved 
                                  PepsiCo India customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 27, 2016
                                  PepsiCo India Customer Care's response
                                  Hi Reshma_Nair, we request you to share your contact details with us at consumer.[protected]@pepsico.com, so we can connect with you please.
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                                    llavlesh
                                    from Itarsi, Madhya Pradesh
                                    Dec 21, 2016
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                                    Address: 462023

                                    I am Nageen singh operating a shop and taking pepsico products since 11years.my monthly consumption is more than 150 caratts of cold drinks.i have been using a very old 200litres of fridge since years.tht also broke down few months back. i have been requesting concerned persons since 4-5 months but still havent recieved any fridge till date.there has been very poor customer service response.i m incurring daily losses due to lack of fridge.every time i jst get assurance tht i wil get one as soon as possible.but thts not helping.its enough now. m left wit no option other than chosin Coca cola.my contact number-[protected]
                                    PepsiCo India customer support has been notified about the posted complaint.
                                    When my 4 years daughter opened a packet of Lays. We found sada hua sukha aloo.
                                    Uaid
                                    PepsiCo India Customer Care's response, Dec 27, 2016
                                    Verified Support
                                    Hi Rana Dharmaraj Singh, we request you to share your contact details with us at [email protected], so we can connect with you please.
                                    PepsiCo India Customer Care's response, Jan 4, 2017
                                    Verified Support
                                    Hi Rana Dharmaraj Singh, we would like to get in touch and be of assistance. Please do share your contact details with us at [email protected] and help us connect. Alternatively, you could also DM them to us here. Thank you.
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                                      A
                                      abidcoke
                                      from Mumbai, Maharashtra
                                      Dec 8, 2016
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                                      Address: 400095

                                      Good morning madam/ sir
                                      I already make complaint more than one month before after only one time one shobha madam call me after that i send them 3 reminders but no one care from pepsi company i send msg to mr tanuj chaddha sir also but no reply from account department and other officers this very very unprofessional behaviour of pepsi company i don't know why they are not giving my money which they also telling yes company have to pay you but without signature on my final settlement account department close my id with informing me and without my knowledge i don't know who they pay my money please consumer complaints team provide me contact details india head of pepsico india so i can't take my problem to higher authorities so they must know what thi said people doing.
                                      Thanks

                                      Abid shaikh
                                      [protected]
                                      PepsiCo India customer support has been notified about the posted complaint.
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                                        A
                                        anjali12345
                                        from Delhi, Delhi
                                        Dec 2, 2016
                                        Resolved
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                                        Resolved

                                        Address: Gurgaon, Haryana, 411009
                                        Website: www.pepsicoindia.co.in

                                        Please test the contents of Kurkure and its effects on human body .Is it Safe to eat it ? Also please check if any combinations like Kurkure /Eno or Kurkure/cold drink are fatal /damaging for human body.Also any effects on kids ( Upto age group 14) should be tested separately since they are the once who are not aware of/can not control their desire for such edibles.
                                        Jan 3, 2017
                                        Complaint marked as Resolved 
                                        PepsiCo India customer support has been notified about the posted complaint.
                                        Verified Support
                                        Dec 02, 2016
                                        PepsiCo India Customer Care's response
                                        Hi Anjali, the incident is extremely sad and unfortunate. Our sincere condolences to the family, however the linking of the incident with Kurkure is baseless. We would like to assure that Kurkure is safe for consumption, is made from the highest quality ingredients and complies with all the necessary regulatory norms in India.
                                        Bought multiple 200ml packets of Tropicana Apple Delight from Hypercity. My son complained of terrible taste. Tasted it, it was indeed so terrible. Please stop Tropicana brand so that they do not such adulterated bad stuff to the people

                                        Packed date and time: 25/10/16 16:36
                                        Batch: CD6299HA2
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