We bought yet another packet of Lays - Spanish Tomato, one of our favorite to enjoy it with a cup of tea. This time however, we had a surprise. a HUGE piece of bandage. Well, a bandage in Chips manufacturing firm, you can very well know the origin of that. With the imaginations running wild, it most probably seems to be from an employee who used it and just "accidentally" forgot to dispose it. That's the most unhealthy and despicable thing which one could ever find in a chips packet, and from a renowned brand like LAYS. Maybe, i am new to it and I have never seen an issue with the product, or maybe this is new cost cutting strategy which company has adopted. This was most definitely neither accepted, nor expected.
I had several letters sent to Pepsico India but they never "seem to have received it". This is a serious compromise on hygine and a serious feedback needs to be given. I am really not sure what the bandage is contaminated with and for what purpose it was used.The company doesn't seem to care about any such issues as this looks like a regular incident for them.
Date of Incident: 18th December
Place: Bangalore
Jan 27, 2017
Complaint marked as Resolved
PepsiCo India customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2016
PepsiCo India Customer Care's response Hi Reshma_Nair, we request you to share your contact details with us at consumer.[protected]@pepsico.com, so we can connect with you please.
My Self Prosenjit Sengupta owner of Sengupta Store, Rest Camp Shuttle Gate, Guwahati - 781012, Assam. I have a small grocery shop. Previously I sold Pepsi brand in my shop & some of the expiry materials I returned to the Pepsi Company sales executive Mr.Debabrata Sen amounting Rs.3000.00 (approx) in the year 2014 but I made so many calls to him in last three years but every time his reply was that he has not got the BBD claim from company & he will settle my claim when ever he got the same. Today I make a call to him but he replied that he left the company & he handover every claim to the new sales executive. Some of the expiry materials still in my hand. So, you are requested to pls. look into the matter & release my BBD claim ASAP. My M.No.[protected].
Looking forward for your prompt response for the same.
Thanks & regards,
Prosenjit Sengupta
[protected]